IBM BPM Reviews

We use it mainly for ACM. We currently have two projects for e-services. 

I am currently using V5.5.5, but I started with the old version from the content management survey and image survey. I also used V4, V4.5, and V5.1.2.1.2. Currently, we have a cloud deployment, but previously, we had an on-premises deployment.

Its dashboard is easy to use and very good. It allows us to customize.

You must have good experience to work with it. It is not that easy. 

Its installation is complex, especially in the new version for business automation, and it could be improved. It has a safety application embedded inside it, and you need to do a lot of configuration to install it. I have been working for two days to resolve an issue.

I have been using IBM BPM for more than 12 years. 

It is very stable.

It has good scalability. We have many sites. On a big site, we have about 4,000 users. For other sites, we have about 500 or 600 users.

Usually, we provide support for the end users. In case we face some complicated issue and we are unable to solve it, we raise it to IBM. They are very good. We are partners of IBM.

Its installation is complex for the new version.

I would recommend this solution. It is a very good solution, and they are working on improving it in all areas. They are integrating it with Navigator, ACM, FileNet, and many other things.

I would rate IBM BPM an eight out of ten.

The most valuable feature for the organization is the Document Store. It helps us for storing documents for the organization.

The product and environment are very easy to use. With a single click, we can move from the environment into the product.

The issue that we have is with archiving and housekeeping. They don't have a mechanism to achieve processes, data sources, and data. We are currently struggling in this way and would like to get a solution for it.

Having a document viewer would be helpful. As it is now, the system requirements are such that reviewing documents is on a single page. The problem is that with business nowadays is that there are too many requirements.

We have been using IBM BPM for about four years, since 2016.

This is a stable product.

It is a bit difficult to scale.

Sometimes, we face unknown issues. It's our goal to gather information and logs that we need to take. There should be a solution where we can easily monitor what is happening in the system. The system should provide us with a way to implement things such that it is scalable.

We have more than 7,000 users.

Our experience with technical support varies depending on the issue. Sometimes, we get an answer immediately, whereas other times, it takes a while for things to be resolved. For example, recently we had some issues that took seven or eight days to resolve.

The initial setup and deployment are really easy.

This is a good product and I definitely recommend it.

We will be updating to the most recent version next month.

I would rate this solution a seven out of ten.

The workflow design is the solution's most effective feature.

I suggest establishing a developer forum for better communication and issue resolution. Also, the administration panel could be improved for task management.

I have been working with IBM BPM for the last five years.

I rate the platform's stability a seven. 

We have around 200 IBM users in our organization. I rate the platform's scalability an eight. 

The initial setup process is easy. Although it took time to establish, we have automated many processes.

Following the SDLC can prolong the timeline, but utilizing a DevOps environment can speed up the deployment.

We design independent workflows using Business Process Diagrams (BPD). We identify different roles and entities in various departments and create dummy workflows to visualize these entities and processes.

A dedicated enterprise integration department uses IBM SOA services. We design various services for enterprise applications, including integration with content management systems like IBM FileNet.

Overall, I rate IBM BPM a nine out of ten. 

We use the solution to develop and deliver products. 

IBM BPM needs to have a better and modified interface. 

I have been using IBM BPM for five years. 

I would rate the product's stability a nine out of ten. 

I would rate IBM BPM's scalability an eight out of ten. Our clients have around 2000 users for the solution. 

Technical support is helpful but there is a delay in response. 

Neutral

We have used OpenText before. 

The tool's setup is neither easy nor difficult. I would rate it a five out of ten. However, it is difficult only in the traditional environment. Set up is easy if you move to the cloud and containerize. One person is enough to handle the tool's maintenance. 

We have a team for IBM BPM's installation. 

The solution is expensive since it is an enterprise application. 

I would rate IBM BPM an eight out of ten. 

Previously, our company's business automation process was slow. IBM BPM's schedule and response functionalities are excellent. So, our customers are happy with it. We implement the solution for our customers.

My clients utilize IBM BPM for various business processes, ranging from correspondence management and vacation requests to expedited legal cases and numerous committee meetings. There are countless use cases in which IBM BPM proves to be a valuable tool for my clients.

Our customers have experienced a lot of benefits. So now, they have automation in place to implement internally or externally in their environment. This has enhanced the customer experience and made it good. The product has many BPM tools, which help eliminate bits of work. Also, information is now available and accessible according to their security or role in their businesses. They can now increase their process in the Middle East. They also do manual work using the tool. The tool also helps them ensure that they are able to follow policy compliance. In short, the tool helps in a digital transformation, and so IBM BPM increases the efficiency of our clients. All of the aforementioned reasons increase the revenue of our clients and our company.

Customers find the tool's capability to scan and compare it with other products in the market to be valuable. As a top business process management technology, it is comparable to the cloud-based automation tool BAO, which appears to be a fusion of two solutions, IBM BPM and IBM Case Manager. Customers can cover their work-related issues, or problems can be covered with IBM BPM. Customers can streamline their operations and automate certain processes while managing their security. So I believe there are a lot of advantages one can reap using the tool.

Currently, the tool's interface is created using a forklift upgrade, which is proving unhelpful. I hope IBM uses something from IBM Content Navigator to make the interface easier to navigate.

In the past, IBM BPM has worked on certain features to make it a container solution.

I have been using IBM BPM for four to five years. I work as a system implementer for IBM. Also, I am using the solution's latest version. We have a lot of customers using it since it is an affordable tool.

Stability-wise, I rate the solution a ten out of ten.

It is a scalable solution that can be scaled up or scaled down, including the components or processes of IBM BPM.

Our company handles ten customers using the tool.

The technical support of the solution is excellent.

The level of complexity involved in setting up the system depends on whether the business processes are simple or highly complex. Based on our experiences, we deal with the complex setup required for complex business processes. Our team has gained valuable experience in implementing the product and handling complexities with the help of our customer support.

The tool's deployment model depends on the country where customers are located.

The product itself has a feature to take care of the deployment process.

During the deployment process, the first stage involves development, distinction, and protection. In the second stage, servers are deployed on nodes. As someone from the development side, I do not handle the deployment myself. Instead, we install the solutions and configure the environment on our customers' dashboards. After that, we can deploy our solutions or applications on top of it.

We only need a few people to carry out the deployment process.

The maintenance and deployment of the solution are very easy. Also, installation of the latest release is an easy process.

I think it's a reasonably priced tool, but it's important to consider which customers should buy this solution. It's designed for enterprise customers, not small ones. Small customers may opt for another solution, a small one, or a resource. However, it's a reasonable tool for enterprise customers, especially for governance purposes in their space. Also, according to IBM's policies, the cost of the solution will increase as the need for it grows. Therefore, the cost varies for different companies. We have been working with many solutions for over 25 years, and we have a lot of enterprise customers in Saudi Arabia. Some of our customers have been with us for 25 years.

I would tell those planning to use the solution that they need to start using it gradually over time before scaling up to achieve the best value from the product. They can eventually implement or automate all of their systems. For me, it is one of the best products globally. Over the years, IBM has been able to merge two solutions into one. For Business processes or integrations and to deal with whatever issues customers face, IBM BPM can help to automate such business processes. Overall, I rate the tool a ten out of ten.

We use the solution for multiple business processes and its quality of service feature.

The solution's most valuable features are usability and integration with other IBM products.

They should include coaches or forms from the back end. We get multiple forms as many implementations are involved, and attaching them to the business processor via phone takes a lot of work. The implementation process could be more accessible.

They should make the integration between BPM and RPA easier. We can have a systematic process using RPA.

We have been using the solution for four years.

I rate the solution's stability as a seven as we face issues with the snapshots in the processor.

The solution is scalable, as adding many offline and online servers is easy. We have 100-200 customers using the solution.

The solution's initial process is straightforward for professionals. It is complex for basic users.

Our team provides application support and administers the operations for BPM administrator.

The solution is highly-priced.

I compared the solution with Oracle BPM. The solution is better than Oracle as it's very stable and robust. With its help, you can easily develop, publish, and deploy your work.

It is a good solution overall. I rate it as an eight.

We primarily use the solution to develop some internal applications and as a business process modeler. It is a way to prototype and start developing applications.

The solution provides an easy way to develop. It's simple to use. 

The solution is stable. 

I would like them to make the tool more user-friendly in order to make the development process even simpler. They use an outdated programming language. 

I'd like the tool to be more flexible. It should be modernized a bit. It looks outdated. 

The initial setup can be challenging. 

I've been using the solution for five years. 

The stability is pretty good. I'd rate it seven out of ten in terms of reliability. 

The solution isn't exactly scalable. I'd rate it two out of ten overall. 

Technical support is okay. 

Neutral

I am also starting to use Cloud Pak.

The initial setup is challenging. However, once it is done, it's done. It's not hard in the sense that you don't have a lot of other things to do. 

Right now, we are integrating from Cloud Pak. The cloud makes it easy to handle, and we have the help of IBM engineers. Once again, you do it once, and it is done. After that, you are just using it.

I'd rate the initial setup a two out of ten in terms of ease of use. That's in terms of IBM in general, as we have a lot of IBM products. This product has a generally much easier process, however, IBM is hard. 

We did not use a third-party consultant. We worked with IBM engineers. We talked directly to them and were able to set everything up. 

The solution is expensive. The company may not be of the opinion it is expensive, however, it is expensive when I look at the total cost. I'd rate it eight out of ten in terms of how expensive it is.

We are IBM partners. 

I'd rate the product as a whole six out of ten. It is okay in general. 

We use it to architect our core services and business processes. For example, my company is responsible for issuing licenses to oil and gas vendors who operate petrol and gas stations. This is a very complex process starting from submission of the license request to the approval by the minister's office, and then checking the localization policy to see where they can give approval. We use IBM BPM in a plethora of complex processes in different areas of our business.

Initially, the process architecture studio was very helpful and it was compliant with BPMN standards. In the beginning it definitely gave us mileage in terms of business process designing, but nowadays, there are very good and smart tools that have OCR and AI facilities. Currently, the tool looks quite ineffective in a digital transformation environment. We're a mix of proprietary and open source tools, and we don't find IBM very inclusive.

IBM, as a suite, is becoming more and more obsolete because it obliges the customer to buy multiple tools for the same purpose. For example, BPM is only for architecting the business process workflow, and then you need to integrate it with the DataPower solution to bring in the data. There are also other tools for the process mining part that are not a part of BPM. From a business perspective, to achieve one goal we have to license multiple IBM tools on-premise, whereas there are other competitive tools that are assembled and engineered on one platform, and can be utilized in a much simpler and more seamless way. That is why we're finding it very difficult to continue working with the IBM stack. They need to unify the process landscape into one engine.

AI-enabled BPM tools are more relevant these days, where you use artificial intelligence to understand process pitfalls and you apply that in your process design and logic. I would like IBM to consider including AI-enabled process mining, robotic process automation, and very good OCR capabilities from the computer vision side.

I have been working with this solution for five years. 

The stability is good. I would give it a seven out of ten.

The scalability of the solution is high. It's a seven out of ten. 

We have a team of about six people, our business analysis team, who run the solution. There are about 2,000 end users. 

From a user-friendliness perspective, I would rate it as a six out of ten. There was definitely a learning curve to adopt the tool and understand all of its features, but once learned, it was a very good tool for that period of time - about four or five years ago.

Our deployment was done by SBM, Saudi Business Machine, which is the Saudi partner of IBM Global. Our solution designer worked with a business process architect, middleware solution designer, and tool specialists from IBM. There were around eight consultants on the IBM team from different technical backgrounds. Our deployment involved the entire middleware with BPM and DataPower. It took around one and a half years.

Now, our IBM BPM maintenance is outsourced. There is a contract team of three engineers who are maintaining the software because a lot of processes are housed on IBM BPM and the processes need tweaks from time to time.

I would say the ROI is moderate because the license prices are high and the operation and maintenance cost is high. Just like Oracle ERP, you rarely see an ROI, but it becomes intrinsic to your organization. It's the same with any BPM tool. Even if you don't have a very high ROI, somehow you get captivated, locked into the tool.

I would say the ROI is a six out of ten.

The pricing is very high. On a scale of one to ten, if ten is high, I would say it's an eight. The total cost of ownership over a period of time is very high.

It is usually a one-year license. Last time, for a better price, we paid for three years upfront.  

I would rate this solution as a six out of ten.

I suggest that those looking into this tool do proper benchmarking and visit the Gartner and Forrester reports and PeerSpot reports before choosing IBM. Also, if they are going for this tool, it is better to have a strong in-house team for not only deployment, but also utilizing the tool later on.

The most valuable feature of IBM BPM is the low code design, and ease of maintenance. Additionally, the integration is good and easy to do.

IBM BPM can improve the dashboards and reports. It only has two dashboards, and reporting is very difficult to build.

I have been using IBM BPM for approximately five years.

IBM BPM is a stable solution.

The scalability of IBM BPM is good. It's easy to add features and applications to the platform.

I have approximately 10 customers, with each having an average of approximately 300 users.

The support for IBM BPM is good.

I have not used other solutions in this category.

The initial setup of IBM BPM is easy to do. The implementation time depends on the business that the solution is being put into. It typically takes six months to one year to complete the process. For a deployment that is easy, the process could take only a few hours.

We have two to three administrators that support IBM BPM.

My advice to others is this is a good solution and they can find a lot of advantages. I recommend this solution to many users.

I rate IBM BPM an eight out of ten.