Lucidchart Reviews

We use Lucidchart to map out a new API feature or a recent project or feature. When we're mapping out a new API feature in Lucidchart, we have a custom template we use, and we use it to do the design flow and task list.

The best features Lucidchart offers include real-time collaboration.

What stands out to me about the real-time collaboration in Lucidchart is the fact that multiple people can be in there at the same time.

Lucidchart has positively impacted our organization by improving our collaboration across the company.

Collaboration has improved in our organization, as decisions are made faster and there are fewer miscommunications with specific outcomes we've noticed.

I wish Lucidchart would add dark mode to improve the user experience.

We've been using Lucidchart for about two years for collaboration amongst the team for future development. All of us are in there at the same time working out how the feature should work or how the flow should look, and then we'll write tasks.

My advice for others looking into using Lucidchart is to collaborate. I would rate this product a 7.

I create visuals for executive management, and I use it for business process flows. I have also started integrating it with Google Sheets so that I can pull different records from Google Sheet into a whiteboarding session. I am taking table data and making it prettier by having it integrated into a Lucidchart that reads those records. I've also used it for planners.

It is a cloud solution, so we are using its latest version.

I'm a consultant and a lot of the work that I do is around building the flows. Lucidchart provides the ease of use for building the flows, and then I am able to showcase them in other environments such as Google Slides.

The ability to produce a cool diagram that looks very pretty in a short period of time is the number one asset. I have built process flows. I have created a couple of diagrams for senior executives, and they have been received pretty well. Obviously, they are not very rich because I only started using it a few weeks ago.

It accommodates both Mac and PC users, but because I'm using it in Chrome, to me, it is seamless whether I'm on a Mac or a PC. It supports all the different shortcuts that I would normally expect.

The ability for people to look at a diagram rather than reading through written documents has saved time, and as a result, money, but it is hard to quantify. A picture tells a thousand words, and a lot of my success so far in promoting this is because I've been able to take very wordy slides and transform them into something that is visual. I am able to tell a better story to senior management with visuals rather than just a bunch of text. It helps to turn information that is very textual into a visual component. People are getting the information in a way that they can understand. The fact that you're able to tell a better story and people like it has immeasurable gains.

I love the fact that you can just integrate a drawing into Google Slides. I build a lot of visuals in Lucidchart, and then, rather than sharing them directly from Lucidchart, I just build Google Slides decks for senior management, and I link the Lucidchart on the cloud version to a slide image. That makes it easy. This way, I can build in one tool and show in another.

I also find it very intuitive in terms of usability. If you have two boxes and you want to just draw a line between two boxes, it isn't finicky. It seems to know what you're trying to do. Without having any knowledge of the tool, within a day or two, I became quite familiar with most of the user settings, and that's what I like most about it.

I find it very effective for documenting things such as processes, systems, new teams, etc. The shape library is pretty rich, and the architectural libraries connecting to AWS, Azure, and Google are all very well laid out.

It integrates well with other solutions. I'm using it with G Suite, and I am also using it with Atlassian Confluence. The company where I'm consulting is 100% invested in Google, so its tight integration with G Suite is useful. All the authentication and the native connectivity really make it stand out, and there is also the ease of use. I am working with Confluence to build out some glossaries, and I will be using Lucidchart to glue those things. I haven't yet landed on the best flow for me for documenting business glossaries and showcasing them. I haven't decided whether it's going to be more on Confluence or Lucidchart.

I'm not a super user, and there might be a way of doing it that I haven't explored, but I was looking for some specific icons that are just standard icons, and I found the icon library to be very focused on architecture icons. It didn't have as many standard or generic icons. 

Another thing that somewhat irritated me is the fact that there is a paste function in the menu, but when you right-click and select paste, it tells you that you can't use paste. You must press Command-V or Apple-V to paste. They give you a menu option to paste, but every time you use that, they say, "We don't accept it." On top of that, normally, you'd have an option for paste or paste values, but when you use the paste function, you don't have that capability. So, to copy text from one place, I have to use Command-V to paste it, but if I don't like the format, I've got to go back and do copy style and then paste style on top of that. It is a small detail, but when you're doing diagrams, it is annoying that they don't support paste values. It is a small irk. I'm not penalizing it, and I still think it is a five-star product. In terms of other bigger things, I don't really have any comments or criticism so far.

I have been using this solution for about a month. The company where I'm consulting is using it, but it seems fairly new here. A few people are using it, and it seems to be in its growth phase.

It has never crashed on me, and it seems to work fairly well. I have no complaints about it. That's why I really rave about it, and I told the manager who is employed here and gave me access to it that I really like it as a tool. I must've pumped out at least a dozen different visuals in the past three weeks. These visuals are being read and seen by the CEO of the company. It is a company with 5,000 employees, so it's not a small-scale company.

It is pretty lightweight, and you're using boxes, shapes, and objects on a web app. In the integration settings in my account, it shows the integrations with Salesforce, Box, etc. It also shows the available space of 2 terabytes and the used space of 0%. I'm sure it is much more scalable, but I don't think enough people are using it for me to be able to make a comment about that.

I'm not really using it in a full operational capacity where a team of people are actively using it and building on it. It is probably getting very light usage because there are not that many people who have a license or the time to use it. It is still in its infancy in this organization.

I've been consulting at this company only for five weeks, and it is mostly being used by me to demo to senior management. It is being used extensively by me, and I will continue to use it extensively. It is a great tool for producing visuals for slide decks. I'm using it at least half an hour to an hour a day, so that's a pretty good sign, but I don't think I'm going to increase its usage because I'm not a person who just does process flows all day. I do a bunch of other things. I'm using it a lot more now because we're taking off a project. I'm using it to show statuses and updates and pitch the project that we're doing to senior management. I am showing them the flows that we're going to adopt and the roadmap that we're going to take. I will be using it probably a little bit more when I get into the business glossaries over the two months or so.

I don't know how far its usage will go for other people or employees in the company and whether there'll be a team of people to go further. The tool has potential, and I am hoping that the work that I'm doing will make more people, who are more permanent, adopt it as a tool to do a bunch of things, like a Swiss knife. Once that's done, they might then port some of the capabilities from an operational perspective into some flows where they're documenting these things a little bit more robustly than I am. So, I'm using the tool more in a sales and marketing style for a sales pitch or for pitching ideas. I am not using those capabilities that are more operational where you have flows that are documented. The tool does quite a lot of different opportunities for use cases, and I'm only using one or two facets of it.

I have never called their technical support team.

I have previously used other tools such as Visio and draw.io. I found Lucidchart to be more intuitive than draw.io and way better than Visio. 

I was using the free version of draw.io, and that was really because I didn't have a large need for something. Visio is a desktop app, and it is on-premises. The Lucidchart version that we have is a cloud version. So, these are two different worlds. I was a proponent of cloud solutions as well, but usually, due to the entire integration in IT, it's hard to switch from one to the other. Visio is the way to go when you have a complete Microsoft platform. It's tough to go cloud with Lucidchart with all of the other intricacies of security, IT, scalability, and all the operating model and OPEX cost associated with the cloud software.

Ever since I have discovered Lucidchart, I've been kind of an evangelist for it because I've been doing a lot of work in it, and I really enjoy working in it. I have my own consulting company, and I will become a customer of Lucidchart after I leave this client's place.

I am not involved in its setup and maintenance.

There is definitely an ROI if you can do some ideation faster than normal. Having a canvas or a flow to show what we're trying to do is helpful, but it's hard to put a number on it.

I had a quick glimpse of it. It was about 100 Canadian Dollars a year for just me. I don't know if there are any additional costs.

It is a great way to change text into visual ideas. I'm advocating for this tool so that more and more people get licenses, but in my small circle of people, not many people have used it before. I'm probably one of the early adopters. I am not a power user, and I started to use it only because the client chose it. I had heard about it before. I like it, and I use it, and for my consulting company, personally, I will be using and getting Lucidchart. I have got hooked on it, and I will use it. I would also promote it if I went to another client.

I haven't used team hierarchies much. I have also not yet used the solution to create database schemas or modify existing data structures, but I plan to use do that after I have access to the platform on Google to connect Lucidchart to those datasets. After I have access, I'll start exploring that capability to extract all of the data. Similarly, I have not used its ability to compare versions of documents.

It provides real-time collaboration among users so that everyone is accessing and working on the same version of the document. I've seen this feature available, but I just didn't have a need to use it because I'm a single contributor. I do see its capabilities and I've used Mural and other collaboration tools, so I gather that it would work very well. I wouldn't challenge it. If I have to use it, I'd know how to use it, and it would be effective.

I'd rate it a nine out of 10. I really like it.

I have used Lucidchart for many things, but the biggest piece that ended up generating the most work was process mapping. 

I have done Kanban charts. I've used it for organizational charts. I've even used it for describing business entities to describe relationship management, which isn't necessarily a process. 

Lucidchart has been an outstanding visualization tool when words aren't enough. Ensuring you understand your business' fundamentals is essential.

Lucidchart is a 10 out of 10 when it comes to documenting things such as processes, systems, and organizational charts. Even if you've never used Lucidchart, you'll inevitably find a template to fit your needs, but it's also perfect for building from scratch. It's the ease of use, clarity, and different functionalities that make it incredibly useful.

Lucidchart accommodates both Mac and PC which is important to me because I work in a Mac environment but when it relates to business, a lot of people work on a PC. Accounting and Business Development teams are typically PC users and they've had to see process charts or have needed to manipulate them.

I have used Lucidchart to collaborate among users in real time when accessing and working on the same version of a document. It has positively affected the project development process by creating efficiencies because, especially in our new hybrid reality, we're not all at the office and we can't all be in one room working on a sheet together. So it's allowed us to be able to work remotely on one document.

The ability for people to look at the diagram rather than read through written documents has saved significant time, and as a result, money. In some cases it's invaluable. If there was a hole in the process and things were falling in the cracks, it could have cost the company millions, but it didn't.

You don't need to have a Lucidchart account or license in order to view a sheet if you're just a viewer. However, I found it frustrating when non-license holders created their accounts, which should only consist of creating a username and password, the setup process lead them to believe that they needed to give their credit card numbers to proceed. I have at least two colleagues who did put in their credit card information and then they forget to cancel the subscription, and they ended up getting charged for a license that they don't use.

To me, the confusing setup for non-license holders is a barrier to entry. If you want new people to see this tool, the process shouldn't be that confusing to view a sheet for non-users. But as a user myself, it truly is perfect. For non-users, this is a pain point.

I've been using Lucidchart for six years.

The stability is impeccable. I've never had any issues, hiccups, or any problems at all.

It scales well. One of the strong points of Lucidchart, beyond the actual tool creation of sheets itself, is the organization: the fact that you can create folders, and that you can share those folders or share sheets. That portion of it is an added bonus.

Because I work on different projects at different times, in this current project, I haven't needed Lucidchart much yet. However, in my last project, it was one of my central tools that added value in many areas of the business, because the nature of the business was heavily process-oriented. It was a government-regulated environment, which means the process is everything. So it was one of my top two tools. 

Every project is unique and the tool scales well for each one. 

In five years, I've never had any problems with the tool so I guess I'm happy to say I can't speak to the quality of Lucidchart's service/technical support.

Positive

I used to be a big fan of Visio, but when I found Lucidchart, it just blew Visio out of the water.

I tried importing Visio sheets once but it didn't work that well. It was faster for me to start over, which is what I did, and it looked better anyway. I also tried the web version of Visio recently and I just couldn't figure it out. To me, Lucidchart is a clear winner. It's more attractive, intuitive, and just overall better.

The initial setup was straightforward and easy. I taught myself to use the tool by following tons of tutorials online.

There are so many cool functions that learning the tool is ongoing. You don't need a tutorial to start since you just drag and drop shapes but there's a world to discover! To this day, I still look up better ways to use the tool and love to learn new functionalities. 

I was initially introduced to the tool when our company shifted from Visio to Lucidchart (five year ago).

I've ended up looking like a superstar so many times, especially when it comes to, for example, how a business is structured. In one instance, it took me 30 minutes to put together a chart to show business entity relationships that solved weeks of conversation in a moment. Suddenly I look like a genius in the room because I had the ability to put a scenario in images.

The same with hyper-complex processes; you can draw inputs, outputs, roles, and responsibilities in one sheet, and then highlight holes by colour-coding to quickly identify "This is a hole, this is an issue."  Then you focus on what's important.

My return on investment is that this tool has made me more efficient and dare I say, more competent at my job.

I think the pricing is fair. It's competitive with other tools so the price is a non-issue. I hope it doesn't increase though!

There are no additional costs to standard licensing. 

I may have looked at other solutions. But ever since I discovered Lucidchart, I haven't tried anything else.

I would rate Lucidchart a ten out of ten.

I am the regional infrastructure manager, heading the entire IT infrastructure for my company. We are headquartered in Belgium and I work with a subsidiary in India, where we have 23 locations. My job includes taking care of all of the infrastructure-related activities. These are operational and project-related activities pertaining to network security and cloud-based solutions.

I use LucidChart as a brainstorming tool. It helps to ideate the organizational structure and anything to do with workflows and architecture. For example, when something new comes up, I turn to the platform to help with brainstorming and ideation, and it has helped to a great extent.

We use it as a mind map tool, for decision-making workflows, and technical workflows. There are multiple reasons that we utilize it, depending on the use case.

I also use LucidSpark, which is another tool that helps with brainstorming. Particularly in my role as an infrastructure manager for the region, I need to work on strategies. There are always a number of challenges, particularly during the transformation stage. I'm required to bring in the right products and the right skills. When I am stuck and face a blank, LucidSpark helps me to move forward.

The functionality for documenting things like processes is excellent. The templates are already available and all you need to do is bring one in and use it. This saves a lot of time and effort in terms of documentation, and you can export it to any format you need. It allows us to give our reports a professional touch.

I have used LucidChart to create a database schema for one of my colleagues. It supports the notations that we use, such as one-to-many, many-to-many, and others. There is support for components such as private keys, foreign keys, and other such definitions. It is something that is easy to do.

In terms of integrations, we use Microsoft teams as our platform for communication and I was able to successfully integrate it with LucidChart. The one limitation with teams is that people have to be comfortable with viewing things on a web browser.

Using this product brings up the wow factor when I present my ideas. I don't have to rely on PowerPoint presentations, which is another skill. The graphical representation also makes it more open to peer contribution and focusing on a problem.

This product has improved our collaboration and we now do it in a much better way. However, we do not yet have several people collaborating on the same version of a document at the same time. For example, earlier today I was working on a project with infrastructure managers from several regions. We were all on a call and I presented my thought process and ideas. I was the only contributor and I shared my screen. Although I was getting opinions from people, I was doing all of the work on the board. Ideally, people would treat it like a working session and do things like putting sticky notes on the board. In the future, having this type of collaboration would be great.

The plan is to let people know that the option for this type of collaboration is available, and have people come forward to contribute. This way, we start thinking and doing transformation on a different scale.

I can see that using LucidChart is going to save us time in project development, collaboration, and brainstorming. I can't estimate exactly how much it will save us without first having a baseline, although I can say that without the tool, ideation would take me approximately five times longer. The time it takes to complete a project has been drastically reduced.

The interface is easy for a layperson to use and adapt to.

There are a lot of pre-existing templates available to assist with a variety of methodologies.

Several different charts are available that include A3, fishbone, and others. There are also a lot of good techniques embedded, such as cyborg, lean, and agile. This helps us to set up the platform and choose which template to use, based on the problem statement.

This product is very adaptive and bringing it in has saved us a lot of time. Once we started using it, the thought process improved.

One of the best features is being able to share work product and opinion with my peers or take it to my CIO. There are good options and it shows how good our tools are at helping with brainstorming and ideating the thought process.  

There is a basic function that I struggle with, in the interface, which is having to switch between the editing and navigation modes. A lot of clicks are required when switching between edit and navigation modes and I think that many could potentially be avoided by handling the tasks at the same time.

For example, when I want to edit something or place an object then I have to click on the arrow. If instead, I need to zoom in, zoom out, or navigate to another area, I have to click the hand button, which will be replaced with a mouse cursor. If there was a feature to cut down on the number of clicks then it would be helpful.

I have been using LucidChart for approximately one month. I have been delegated the responsibility of evaluating the effectiveness of the tool in my region.

This is absolutely a stable solution. I haven't seen any glitches and in my experience, it is good.

We have a global moderator, who is a system architect. This person distributes responsibilities to the regional level, such as North America and Latin America. EMEA and India are also regions, and I am responsible for India.

At this moment, it is a little early to talk about scalability because, for the part of our organization in India, I'm the first person using it. We will expand in the next two years and we will be doing a lot of activities. This includes transformational activities and we need to bring some brilliant brains together. When we do that, this tool will be a great help in terms of facilitating collaboration.

When we get to this point, we will definitely seek the help of Lucid experts.

A gentleman from customer support has reached out to me but unfortunately, my calendar has been booked and I haven't had the time to speak with them. As such, I have not yet spoken with anybody from Lucid support.

If I want to reorganize my unit, there are multiple platforms that I can work with. I can use draw.io, Visio, or Miro, but adopting LucidChart was better from a strategic perspective.

At this time, it is my responsibility to evaluate the effectiveness of the tool in my region. I'll be in a position to evangelize the product across the whole organization, based on the key outcomes and whether the success criteria have been met. After I demonstrate its worth, the whole organization will adopt these tools.

The initial setup is pretty straightforward.

For a layperson, it is quite interactive and quite helpful. From my experience, it was smooth.

We have seen ROI in terms of time savings, which naturally helps in terms of costs.

At €167 per user per year, the pricing is slightly higher than Visio, but it's worth it.
First, it is just a little bit higher than Microsoft Visio. Second, there are a lot of additional features.

Lucid is a single platform but they have two products, LucidChart and LucidSpark. These go hand-in-hand and it would benefit many users if these two products were combined into a single, cost-effective license. I think that by combining these two products, Lucid can be very competitive and it would be a great value add.

One of the things that I do not yet know is whether anonymous users need a license in order to contribute. For example, if I have a license and I bring in some anonymous participants to interact with the board, I don't know whether the license covers them to do so, or if it is more limited than that. In other words, I am unclear as to whether a single license extends to multiple users.

Prior to selecting LucidChart, we were assessing multiple tools. Miro was one of the contenders, as was Lucid. I worked with Miro in between periods where I was using Lucid.

When exploring the various options, I found that Lucid offered a lot of existing templates. These helped me a lot with brainstorming.

A more complete evaluation was done by our global team. That said, I don't foresee any disadvantages in using it.

We are trying to bring in Jira for project management, and if that happens then I plan to integrate it with LucidChart.

There are no Mac users in my organization so it is not very important to us that LucidChart accommodates both Mac and PC users.

My intention is to be an ambassador within the organization and promote Lucid to multiple people who are in need. We need to have this solution used regularly by the team, although the first thing to do is identify the people who need it. I've been liaising with multiple people to understand how it would assist, and how we can make the best use of the tool.

Once we have a large enough audience, we will contact Lucid for help on improving the effectiveness of the tool. They may suggest certain things that can be done. In the meantime, however, I am passionate about using the platform and will continue to explore it on my own.

Overall, this is a good solution and for a layperson, it will be very easy to get started with and adapt to using.

I would rate this solution a ten out of ten.

I've used Lucidchart much more on a personal project than at work, just by coincidence. Mainly at work, we've used it to create a very simple diagram chart, some squares, some circles, and arrows connecting them. It's for HR purposes. I work in human resources. We basically map out the process that a candidate goes through when they're hired in the company. We made some squares saying all the steps that need to be done to onboard someone and we connected them with some arrows and made a flow chart.

On the other hand, I've actually used it very extensively for a personal project of mine, which is a video game. Since I'm developing a video game, I'm using Lucidcharts to organize all the different pieces of the game, including the levels, the maps, and how they all interact with each other. That's also basically a giant flow chart and diagram with loads of connecting pieces.

My company uses Lucidchart way more in the product, tech, and other departments that work directly on our product. Being in HR, we only use it for a few things, however, I know that they use it for all sorts of flows and processes in terms of tech development. They do have it integrated with Jira, and I'm sure that they make use of that integration as well.

In general, the usability is great. You have a ton of customization options with different colors, different borders, different thicknesses of lines, different types of arrows, et cetera. There's so much variety. You can really make a chart with all sorts of color-coding, and color charts in different colors, link them together, for example, or use different types of arrows for different types of links between the chart elements. That variety, while not a specific feature, is really useful. If you want to make a chart, you can basically do anything.

I've mainly used it as a chart. What I've appreciated the most is the variety of options. I use the different types of blocks that they offer as well. You can use a normal rectangle, however, you can also use a post-it block note that I use for different purposes, for example. With all that variety, you can really organize yourself however you want. That's the most powerful part of this tool for sure.

Lucidchart's capabilities for visualizing and understanding those flows and processes are absolutely excellent. I'm very happy with it. Even in a work setting, as soon as we actually used it and put these flows into a visual format, everything was much smoother. We started understanding everything much better. As a visual tool, I would say it is excellent.

There have been many efficiencies achieved using Lucidchart. For example, in the professional project, once we mapped out the flow, it allowed us to identify pain points. Seeing the flow so visually, when we moved from step A to step B we were able to pinpoint the exact pain points and when they happened during the flow.

It's important that Lucidchart accommodates both Mac and PC users as I do really use both, especially for the kinds of projects I'm working on. I usually use the Mac as the side of the screen with Lucidchart, and then I use the Windows big screen to work on the actual project. I don't know if it's common to be in my situation, however, for me, it's absolutely important that I can use the product on either operating system.

I have used Lucidchart to collaborate among users on the same version of a document in real-time. The flow that I have been working on, that we did for each chart, was done in real-time. It was great. Obviously, people need to be a little organized and not start moving things around altogether. We were well organized and it worked great. Everyone could see what everyone else was doing in real-time. It's really good. It works perfectly.

Real-time collaboration has saved us time. We were genuinely stuck until we did that, and it's something that completely unblocked our process. We didn't know how to proceed, due to the fact that pre-Lucidchart, everything was unclear. Nothing was really organized and nothing was visually presented. We were completely stuck. This product really allowed us to move forward.

It's a bit hard to assess how much time was saved. That said, considering we had about one meeting per week to work on this specific project and the first three or four weeks, we basically made zero progress. Then, on the week we started using Lucidchart, we made a lot of progress, and two weeks went by, and we already made way more progress than in the first four weeks. You could say it doubled our efficiency. 

Mostly, for what I use it for, it has absolutely everything I need. I use it for 99% visual presentation, as I'm working on a project that has 70 moving pieces. If I didn't put that into a visual format, I would be completely lost. That's really all I use it for and that functionality to me is absolutely perfect. In all the time I've used it, I've never been in a situation where I thought, "Oh, damn, I wish they had this feature." I really can't think of any time it's happened. That's why, for me, really, it has everything I need.

There is a tiny detail, however, that is a minor feature. Possibly the only time ever I've had an issue is when you create a rectangle box, for example, you can write some text in it and give it a name, and depending on how you shape the size of the box, the text will rearrange itself to fit. Except if your box is very, very narrow like a long, narrow rectangle in a vertical position. In this case, the text will always go out of the rectangle. It could be nice to just have the option to rotate the text, for example, 90 degrees so that the text fits perfectly in the vertical rectangle. That said, it's really a minimal feature and I wouldn't call it a pain point at all. It's really just a small detail.

I've been using the solution for two months. 

The product runs great. Even though my personal project with the charts is really big, it still loads very fast, and there's no lag. There are no delays. It never fails in saving or any of that.

I have to admit I've hit the maximum, however, for my personal project, it might be due to the fact that I'm using the free version. I did get a warning that told me that I reached the limit, the maximum number. Honestly, it is a decent number. It's around 300, and my chart is definitely very, very big. There is a limitation, however, for the free version.

At my company, there are different teams using the product, and I don't have visibility on everyone. The product team definitely uses it. The team that uses it the most is product owners and product designers, and anyone who's really working directly in how the product flow works would use it. For example, they would be mapping customer journeys through our products - how they enter into our platform and what they do, which steps could they follow for conversion, et cetera. All of that is very much done on Lucidchart, and that's the product team mostly. There are also some engineers, probably the more senior ones that intervene more in the actual product development steps. 

The big users and the ones who installed and set up Lucidchart and promoted it through the whole company are our agile coaches. We have a whole team of agile coaches due to the fact that our engineering team is 600 people. We are a very large organization with a very complex structure, and we have an entire team of 10 agile coaches whose role is to really help the engineering department run smoothly. They're really the biggest fans of Lucidchart and the first advocates of the product.

In the case of HR, we really only used it for that one very specific project, and we will never use it again. I really wouldn't say it's due to the product at all. It's simply due to the fact that we haven't really had any project that requires that as of now. That said, I would definitely be recommending it if we start a project that would really need some good visual representation. That would be my first recommendation to the team.

I haven't contacted technical support, however, I'd tell them it's great. I would tell them how useful it was for me. Honestly, I'm a big fan. I would just tell them they've done a pretty good job, as it's a great product.

I'm really not familiar with any proper charting tools. I used PowerPoint and Microsoft Word until now. I've definitely not used specialized tools. Anything else would be considered very inconvenient to use for something like the tasks I've worked on compared to Lucidchart. It's not even comparable.

On my personal project, the initial setup was super easy. I just logged in and I started using it. I have to say we had a little bit of difficulty when we used it with my company because for some people, when the person who created the chart started inviting us to the chart, we had a few difficulties in getting the permission and access we needed. That's probably related to the fact that we are using the company's Lucidchart account. Therefore, we had to get some special admin permissions. That said, it took us a little while to get everyone on it and authorized to start working on it.

To set everything up took a couple of days due to the fact that there were six of us working on a specific project. It was created by one person, and out of the six of us, three of us had some issues, as in, we received the invitation, we accepted it, and it redirected us, and yet we were sent to a blank board instead of the board we needed. What happened is the admin of our Lucidchart account either triggered permission or sent us a link, and we accessed it directly and we ended up being fine. It was nothing very problematic.

I'm not the most expert or knowledgeable in terms of product prices and what companies usually consider expensive or not. If I base it, for example, on my knowledge of typical HR tools that charge you for user licenses, the team package for Lucidspark to get users collaborating together, I wouldn't say it's exactly cheap, however, it's within a reasonable amount. I've seen much more unreasonable products that really weren't worth their price. In comparison, it's relatively fair. I wouldn't say it's a great deal, however, it's definitely worth it if you make use of it.

There's the individual license, which is seven euros per month. That one is really targeted to non-professional users, or at least to people who use it individually. In my case, I wouldn't be willing to pay that, as I can do everything I want with the free version. Also, my buying power is slightly limited to be paying a monthly subscription for this. 

That said, for example, if I was working as a freelancer, working on projects like these every day, every week, I would definitely pay the monthly cost. Considering how much easier it can make your life, seven euros a month also seems quite acceptable. 

Considering how much I like Lucidchart, I'm really curious to look into the other products that are part of the Lucid suite. 

I'm using the web-based version of the product.

I have not used Lucidchart's integrations with third-party solutions like Atlassian, Salesforce, Microsoft, or any others, however, I am aware this is a possibility. 

In our case, we haven't used the solution with Slack, however, I'm sure they do on the tech side, as we use Slack and it's integrated with everything we can integrate it with.

I would advise potential users to really make the most of it. For me, for example, being a very visual person, I really made the most of it in terms of using the color code. I have six different shapes of blocks to indicate different types of events. I have four different types of arrow connections to describe different types of connections. I have different types of post-its to use to leave notes. Make the most of it and don't be shy. Really go for it. Explore all the features and really make the most of it. That's the best advice I have.

For me, I'd rate the product at a ten out of ten. I've been super happy with it since I started. 

We use Lucidchart for building business presentations and business flows and explaining processes to stakeholders.

I am using its web-based version.

It is good for documenting things such as processes, systems, new teams, etc. It clearly explains the roles, actors, their responsibilities, and provides a high-level view of any architecture system. It makes it easy to explain, elaborate, and edit on the go. I would rate it an eight out of 10 in this aspect.

We can't draw everything from scratch all the time. Sometimes, we need to reuse something that is already present. We also have some legacy frameworks that we need to edit. Lucidchart helps in such cases by allowing us to import those legacy diagrams. From there, we can move to new inputs or new technology.

We are using Lucidchart to collaborate with others on a daily basis. It reduces the clashes that we have during the discussions through phone calls. When we share the screen and collaborate, everyone gets to know what the other person had on the mind, which is a good thing. It helps in comparing different things and eliminating what is not required.

Its real-time collaboration saves time. Now, we can complete our discussions within 15 minutes rather than an hour or an hour and a half.

The ability for people to look at the diagram created in Lucidchart rather than reading through written documents has saved time. It has saved one to two hours daily.

We use its integration with Slack. We have a lot of developer communities in Slack where they share pictures or diagrams. It has a plugin, and it is very easy to import or export to Slack instead of downloading on the system and uploading to Slack again.

It gives information about the roles and responsibilities of any architecture system and the exact system flow, business flow, or process flow. It also gives information about how the development team should take it forward. It shows the gap analysis in the flow charts and makes it easy to define the actor and his roles and responsibilities in the organization.

I like its integrations with Visio, Word, and Excel. It is easy to integrate them with Lucidchart and convert them into flow diagrams. Migration of Visio files into Lucidchart was straightforward. It is very user-friendly, and it is not something you need to code. We could easily import Visio files into Lucidchart.

I have used Lucidchart for creating new schemas, modifying schemas, and building the ER relationships. I would rate it an eight out of 10 from these aspects.

It is very user-friendly. Whatever you have in mind, you can draw it on the screen without any limitation.

I'm not sure if this feature is already there, but it would be good if we can import a cloud database in the web version.

I have been using Lucidchart for two years.

It is very stable. It is easily accessible and compatible with all browsers.

I did not use huge processes to test its scalability. It is good for my daily use. I also haven't heard any complaints from any of my peers.

We are a team of 20 people, and almost 15 people use Lucidchart for building processes and designing and modeling.

I haven't interacted with their support.

I have used Visio a few years ago. Lucidchart is more user-friendly than Visio. Visio also doesn't have a web version. You need to install the app on every system, which is not the case with Lucidchart. You can also access it on your phone. It is compatible with everything.

Its initial setup was straightforward. I'm using the web version, and it hardly took two minutes. It was very easy.

With Lucidchart, you can easily define the scope of a process. You can also easily define who is involved in which role. It clearly extends the interaction between the actor and the system. It is useful for discussions and designs. The what-if analysis is very good for identifying any gaps. 

I have not used Lucidchart's ability to compare versions of documents. Lucidchart accommodates both Mac and PC users, which is good because there are a lot of Mac users out there in the market.

I would rate Lucidchart an eight out of 10.

I worked as a business analyst before, and now, I am a consultant. I am mostly using it for data flow diagrams and process flow diagrams. I don't constrain myself to just CAD diagrams. I also create ad-hoc charts and diagrams for Apex user stories and things like that.

I am using the web-based application of Lucidchart.

It makes it easy to get things done quickly. That was the only reason why we asked our management to get Lucidchart. With draw.io, it is impossible to get things done quickly. Lucidchart keeps your peace of mind. It is very annoying when you're trying to do simple things, and they don't happen easily. 

I have briefly used Lucidchart to collaborate with users in real-time so that everyone is accessing and working on the same version of a document. It saves time. The saved time is proportionate to the number of people collaborating. It isn't linear. draw.io also has a similar feature for collaboration, so it isn't a feature that makes Lucidchart stand out.

The ability for people to look at a diagram, rather than reading through written documents, saves time. Yesterday, I presented a diagram that I created to our president and co-founder. He complimented that it looked good. Creating a diagram saved me 1,000 words in explanation. I can show the diagram and give a two-sentence description, and then just answer the follow-up questions.

It has helped us in realizing efficiencies in our project. There is a big difference in the ease of use of Lucidchart as compared to draw.io, which is probably the only sophisticated drawing tool that I've used before. The ease of use of Lucidchart is just incomparable.

Its ease of use is most valuable. As compared to draw.io, connecting the lines and doing things like that are much easier in Lucidchart. It has been great for some of the process flow diagrams and data flow diagrams. I can export these diagrams as PDFs and share them with team members.

Its capabilities for visualizing and understanding process flows or workflows are great. I've been using it quite a bit. I try not to constrain myself to CAD diagrams. I look at what's there, and then I do my own thing. Lucidchart is not just about UML, and once you know about the shapes for the depiction of different processes, you can easily create a data flow diagram. You've got it all there, and it is just a matter of picking the right shape and the right box.

I have used it a couple of times in my previous job for peer relationship diagrams (PRDs), and it worked great.

It accommodates both Mac and PC users. I've always been a PC user, but in this company, we only have Macs. It is great that I can use it on either computer.

When you log in the first time, they ask you a lot of questions, such as what are you going to use it for. Half of the things weren't applicable to me. I couldn't see the skip button, so I picked random things because none of the given options was applicable to me. It is a tech startup, and I am in a consultant role. I use it for a variety of things, but the questions were tailored for HR professionals who are creating org structures or IT professionals who are doing data flow diagrams. What if I do both of them depending on the project I'm working on? I just felt that I am wasting time with those questions and just wanted them to stop asking me these questions and get into charting.

I used it in my previous job for half a year, and in this job, which I started two months ago, I have been using it for a month.

So far, there are no issues.

We haven't tried to scale it. There are three team members in my team who are using this solution.

I use it almost on a daily basis but typically, not for massive diagrams. I typically use it when I have to deliver something or when I need to collaborate with peers. I expect its daily use going forward.

I didn't have a need for it.

When I started with this company, I used draw.io because they had a subscription for that. I've also used it a couple of times previously. There is a night-and-day difference between these two solutions. The features are similar, but the usability is at a completely different level in Lucidchart. Lucidchart is easy to use for connecting the lines and doing other such things, and that makes 50% of what I'm doing with it. I didn't want to spend most of my time drawing diagrams and trying to connect things, which was the case with draw.io.

I have also used Visio with another employer a while ago. Visio is not as bad as draw.io. Based on my experience, Lucidchart is better in terms of functionality and ease of use, and it is the tool to go for, but they might have improved Visio. Lucidchart is definitely ahead of the game.

Its initial setup takes a couple of minutes. When you log in the first time, they ask you a lot of questions, which is the longest part of it.

Our pitch to the management was that we spend more time trying to connect the dots with draw.io. If they think about our hourly rate, we're going to pay off the cost of Lucidchart in half an hour.

One of the reasons we were able to get approval within two hours from our management was that it was cheap enough. We have a 3% or 10% collaboration package, which comes out to be 70 bucks a year. It was very cheap, and we had no issues actually getting the full version. It was very affordable for a business.

My advice would be to just get it and use it. You'll love it. Play with the tool, and as long as you know what you're trying to build, you'll find a way to implement it in Lucidchart. I'm not the most advanced user. In terms of functionality, it has been great for what I've been using it for.

I haven't used its organization charts, but I used a similar idea. I work for a software company, and we have three main hubs in our software. I'm working on one of the hubs. So, I just draw one hub, and it is similar to the chart hierarchy or personnel hierarchy. I have the hub at the top, and then it branches off into Apex and user stories. It worked great for me.

I wasn't aware of its ability to compare versions of documents. Similarly, I didn't know about its integration capabilities with other solutions, such as Atlassian, Salesforce, Microsoft, and Slack. We have Slack and Atlassian, and I will find out what we can do with those.

I would rate Lucidchart a nine out of 10. There are probably some areas of improvement, but I'm super happy with it.

I was previously using whatever was on the web, but we have a plugin for our Atlassian tools, like Confluence, where we can integrate Lucidchart diagrams into our Atlassian tools as well. 

Previously, I was using my own personal cloud subscription, but then I stopped doing that. Once we had integrated it into our Atlassian suite, there was a plugin for Lucidchart and we had licensed the plugin. And so we would use the plugin that when we would add that type of graph, it would take us to the external website for configuring our diagrams, and then we could exit back and it would render the diagram in our Atlassian solution.

Lucidchart subset their older components or something like that had happened. I don't entirely know the totality of it, but we were forced to upgrade to a different integration with Lucid than what we had. I've had a lot of frustrations with that because I've lost a lot of diagrams. I can't get them back and I'm getting pop-ups that are showing me that our data will be loading and I can't run four or five years of my engineering diagrams. I'm extremely angry about that. I can say that all the time I've had this thing is making me leery to using the plugin, let alone rather just use the tool independently and copy-paste pictures because when the plugin fails to work and you don't have an image to fall back on, you could lose years of work.

I have that as a real big sore point and I can't figure out what, why, or how, and there's not really a good clear point of context to figure out how I address recovering all the lost work I have or how to migrate it.

I had massive engineering, ERD diagrams, database diagrams, architectural diagrams, you name it for years. And a lot of the documentation I had in Confluence, including system architecture documents for our products. I can't get those assets back.

My primary use case was for data entity-relationship diagrams for UML. It shows the engineering, architecture documents, using UML and the general flowcharts, and swim lanes for process swim lanes. I do tons of processes and swim lanes. I'd say those are really the four things I usually do with it.

It's filling a gap where we can better visualize our engineering processes and architectures within our Atlassian tools.

It provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. Although we rarely use it in that way. Unlike sharing a spreadsheet that is being filled in by multiple people or something like that, usually editing diagrams isn't something we're doing at the same time.

It hasn't affected our project development process. For other tools, having simultaneous collaborative access is great, but for diagramming, it wasn't really a necessity for us. And I think that is mostly because we access Lucidcharts through a plugin, through Confluence, as opposed to logging into Lucid and then using that as a primary tool.

The ability for people to look at a diagram rather than reading through documents has saved time. They can look at a diagram to better understand something as opposed to reading words. That's kind of an abstract idea. I can't put up a price tag on it. There are probably tens of hours saved on managing the ERD diagrams and specifics since the automation is there for that.

It helped us to realize efficiencies in our projects.

I was the one within our company that advocated bringing in Lucidchart five or six years ago, compared to other things like ERD diagramming tools. I found that we were reverse engineering and recreating a lot of database diagrams that were not being maintained with other systems and Lucidcharts. Actually, their import tools for that is what made it a lot easier to bring back some visibility in terms of large data warehouses and things that were going undocumented for far too long.

Its ability to document things such as processes, systems, and new teams is great. It's a very strong diagramming tool. I think it's better than Visio and other tools that I had previously used.

The ability for Lucidchart to create database schemas or modify existing data structures is strong. That's what I initially introduced it for in our organization. The script that Lucidchart provides works with other systems like Oracle, SQL Server, and Postgres that I can copy-paste, and get a quick dump of metadata and import into has saved me a ton of steps that I didn't have to manually create these tables. I had a lot of things where I still had to put in the linkages between tables, but I didn't have to type in every field name, every data type, and everything else that came in. That saved me tons of time.

I like the integration with Atlassian because Atlassian lacked strong modeling and diagramming tools. It didn't really have anything good for that. This solved that problem. That was really it since Atlassian tools are our one-stop-shop for managing our whole software development lifecycle, but it lacked good diagramming tools. This was a good solution for that, short of my frustration recently after the conversion of losing all my content, which I still want to get solved, but otherwise, it is filling that gap.

It's important to us that Lucidchart accommodates both PC and Mac because our company is split. 

The improvement we would like has to do with what happens either in a license not being renewed, or if you have an end-of-life scenario where the plugin was used and you're not going to support it, or the customer is going to stop using it. What happens with the data on the diagrams that was there previously? I feel like there should be something in the way that plugins are managed that if other customers have a third-party tool, if there's a cached version of an image or something it should make sure that the content is never lost. Once you've used that you shouldn't have to be bound forever to maintaining that relationship or have that problem that I have where the plugin was a subset, they did something else and now I've lost years' worth of work.

At a bare minimum, there should be some kind of fixed backup image on my server with the use of the plugin that would have been the better thing to do from the customer's perspective. I don't know if that makes sense, because this way it goes away, they don't want to support it. They want to change something. What happens to years of my work? And whatever else that I have. At a bare minimum, they should let me retain a PNG file or something of the diagram that I had. I would even have something to reference if I had to recreate it.

I have been using Lucidchart for six to seven years.

I think it's pretty stable. It's never crashed on me.

I haven't had any scalability issues, even very large diagrams. I've never had any issues with that.

There are between 20 to 30 users that are mostly a mix of the engineering team, architects, and senior engineers.

The maintenance requires less than one part-time person. 

It meets our needs. We don't really have a reason to change it. We were forced to update the plugin to a different license type recently. We're still working through that, but it's still our preferred tool for diagramming at the moment.

I never used technical support. 

I used Visio before and I switched to Lucidchart. I was not really a fan of Visio, mostly from the perspective that the ERD diagrams were harder and Lucidchart was just easier.

The migration from Visio to Lucidchart was easy. 

I think they're both about the same or similar when it comes to intuitiveness and ease of use. I haven't used Visio in around five years. It could be totally different at this point.

I think the setup was done within a sprint or two, they had it working and figured out way back when, but that was a long time ago.

It is very economical for what it is. Nobody had an issue with the pricing of it.

I did not evaluate other solutions. This was just a tool that was used at a previous company that I picked up and we were using it for this and I really liked it. It just kind of happened organically. And then I brought knowledge of that here when I was faced with a similar task in this role when I started here five or six years ago.

The only other tool that I use a little bit is Excalidraw, which is a free online drawing tool. I'm using that more now because I got burned by losing a lot of things with Lucidchart, with the plugin transfer. And so I'm finding now I'm starting to use other tools for a general diagram that I can copy-paste in a diagram of. I got burned with the lack of support and the plugin and losing years of drawing. And so now I'm making a concerted effort to integrate PNGs, as opposed to using the plugin as a container. That's pulling the content from the third-party server that I don't know what's going to happen with that relationship. I'm just going to use it as an external tool, copy-paste, and take screenshots going forward.

My advice would be to be careful with the plugins, as far as if you're using this plugin as a means to bring in diagrams into something else, understand what the long-term implication is. If you decide to change or not, it's a great tool.

Copy-paste your diagrams, copy-paste pictures, or export picture PNGs of your diagrams to paste into other tools so you don't rely on the plugin perpetually working.

I would have rated Lucidchart a ten out of ten but after my recent experience with them, it's now a seven.

My company is a solution provider and I primarily use Lucidchart to create workflows for my clients, to show them how a product is going to work. It helps us to create a pre-sales demo of what our solution for them is supposed to look like.

I use Lucidchart to document things such as business requirements, as well as entity-relationship diagrams to see exactly what the schema of their solution is supposed to look like.

Essentially, everything I do with Lucidchart is part of the requirements for making a presentation to the client.

I have used Lucidchart to create database schemas and I think that it does the job pretty well. I've been doing that for a while now, and I don't have any issues with it. In this regard, it provides all of the functions that a business analysis or a developer might need, which is pretty good.

Creating process flows and workflows is one of my main use cases, and Lucidchart has everything that I need. This includes all of the different types of shapes, where every single one has a different meaning when I'm presenting a business process flow to a client. It covers this in all aspects. 

Lucidchart is integrated with the Atlassian suite of products. We will create different types of diagrams in Lucidchart and then embed them into Confluence when required. We also send out a link whenever we create a use case, which is then stored in Jira.

This integration is extremely important to us because we have the majority of our documentation in Confluence. Every solution that we design has a lot of technical documentation and at the end of the day, it is just words. However, with the help of the Lucidchart integration, we can properly visualize what is going on.

Lucidchart accommodates both Mac and PC users because you're using it out of a browser. I have used it on both of these platforms and ultimately, it really makes no difference which system you are using.

It is really helpful when you are able to visualize something rather than read documentation. It has certainly saved us a lot of time. I can't estimate how much money the company has saved but obviously, if it is saving time then it is saving money.

Lucidchart has helped to improve efficiency because we're able to pinpoint all of the moving pieces and components within a project. It shows where you can be more efficient because having it in a visual representation, points out which product and which solution can be broken down into simpler ones. It's really helped in designing a much more streamlined solution in software development.

The swimlanes feature is one that I use a lot. I have used swimlane diagrams to create business process flows and I think that it does the job pretty well.

The best feature is the real-time collaboration among users, which allows everybody to work on the same version of a document. Multiple people can have access to Lucidchart and you can give them the ability to edit or view documents at the same time. The collaboration is fantastic.

The real-time collaboration has definitely sped up my project development process, although I can't really put a figure on how much so. Generally speaking, it has sped up things in the organization.

There are not a lot of learning resources that Lucidchart shares with the user. As such, users are really at the mercy of their colleagues and need to have them explain how to use the product. Otherwise, they have to learn on their own time just by trial and error.

Lucid should create some proper documentation and video tutorials to demonstrate the capabilities of the product to new users. It should explain everything that it offers and everything that it can be used for.

I have been using Lucidchart for approximately two years.

The web-based version of Lucidchart is pretty stable. However, when I downloaded the plugin for Google Chrome, I was not able to get it started. It is supposed to act as a shortcut but it doesn't work, and it hasn't worked for a while. That said, I'm okay with just using the base version. It isn't very important so I did not contact support about it.

I can't comment on how the tool might scale but I can say that with what I have in front of me, it works pretty well. There have been no problems with scaling in our organization.

I have not been in contact with technical support.

I have used a couple of different tools in the past, one of which is Microsoft Visio. It is certainly helpful if you are using Microsoft Office products because you can take images created in Visio and copy them directly into Microsoft documents. However, Visio is an on-premises desktop-based application, which I don't really like. I like the web-based solution that Lucidchart offers. There is less clutter on my laptop. At the end of the day, I prefer Lucidchart over Visio.

I have found that some organizations use Visio whereas others use Lucidchart, and switching between one and the other is not really important. All of them work fine, depending on the preference that the organization has. There is also the cost factor to consider, and whether the organization can afford it.

Lucidchart is much easier to use than Visio. Performance is important when it comes to ease of use and it is important to remember that not everyone has a fast laptop or a fast personal computer. Visio is a desktop application, so if you don't have a good computer then it is going to run slowly. Lucidchart is web-based, and the only thing that you need is a good internet connection.

Another product that I have used is Draw.io. It is not as advanced as Lucidchart. One of the main advantages of Lucidchart is everything that it offers you at the beginning. This includes different types of diagrams, different types of shapes, and different containers. In general, the UI tools are better when compared to Draw.io.

Overall, I think Lucidchart is a better solution at this time.

This initial setup is pretty straightforward. It's a subscription-based tool, so you just create an account, you pay for it, and then you start using it. There is no implementation strategy needed.

All of the technical people in our organization use it. We have about 50 people in the organization and I estimate that 45 use Lucidchart. Approximately 50% of them are business analysts and consultants, and the other 50% are developers.

This is not the type of product that we need to maintain.

My company has definitely seen ROI on Lucidchart. When you are a consulting firm or a software development firm, you need a tool like Lucidchart for creating presentations of your solutions for your clients. The return on investment is pretty good.

Lucidchart's pricing model is not excessive, as compared to similar products. It is pretty much in line with everyone else.

There is a lot of functionality in Lucidchart but for my use cases, what I need is limited.

I have not used the organizational charts to visualize and understand team hierarchies and relationships, but I have a high-level understanding of how it's supposed to be done. It's pretty simple and does it pretty well.

Similarly, I have not used the functionality to compare versions of documents. This is something that I might use in the future but I have not used it thus far.

The biggest lesson that I have learned from using Lucidchart is that it's a great tool for putting your ideas into something visual and brainstorming with your team. Multiple people can collaborate on the same visual diagram that you're creating, and they can all add their ideas at the same time. The brainstorming and ideation features are the best ones.

My advice for anybody who is considering this solution is definitely to implement it. If you are developing software then Lucidchart is something that you should look into.

In summary, this is a good product but it is not perfect because of the lack of training material that is available.

I would rate this solution an eight out of ten.

I was using Lucidchart to design charts and diagrams. One of my tasks was to design an organizational flow chart.

This is a very professional tool to use for business.

Lucidchart's capabilities for visualizing and understanding process flows are very good. There are tools included that you can't find in other applications, such as Photoshop or Google Docs. These tools are very helpful when it comes to completing the task.

I have used the solution to modify existing data structures but I would only rate it as a six out of ten in its capabilities. One of the more technical people on my team said that he wasn't able to solve or achieve some of the things that he wanted to be able to do with respect to data structures.

We integrated Lucidchart with Photoshop and it meant that we were able to move files from one to the others. There was one file that we couldn't complete using Lucidchart, so we moved it to Photoshop and finished it there.

GitHub is another solution that we integrated with Lucidchart, and it was helpful because we were able to transfer files that were related to programming. We are building organization software that uses a chart flow, and it was designed using Lucidchart.

Generally speaking, Lucidchart made it easier to complete my workload. I had used Photoshop for certain things and I found it difficult to use, so I was looking for good software that was both straightforward to use and could handle my workload.

The interface is really good and it is very easy to use.

The collaboration features work well. I was able to share a document that I was working on with another team member, who signed up for their own account. It is very professional in that regard because being able to share documents and files is pretty helpful.

Being able to collaborate with others has helped to realize efficiencies in the projects that I worked on. In one case, I was able to send my design to the programmers and after working on the design together, they were able to program the system based on the diagram. This can work if you are designing something like a website or a mobile application, where a diagram can visually explain what buttons lead to what tasks.

Another thing that I like is that it saves your document where you left off. It was pretty smooth in that it saves your document, and the last thing you did is the first thing that will be on there when you restart.

I think that the trial period should be longer than seven days. When companies offer a free trial period, they are trying to get the customer hooked on the product. I don't think that seven days are enough for the customers to feel that it should be a recurring payment plan for that product.

Having a trial period of 14 days would be better because it is enough time for the customer to better understand the product and the payment plan. Also, after the free trial expires, there should be more options available that people can still use for free. This way, once the trial expires, there is still enough to learn the product, use it, and then know enough to justify the subscription later.

When my colleague initially tried to edit the file that I shared with him, he had some trouble. This is something that should be improved.

I think that the advertising for Lucid could be improved because I really had to do a lot of deep-dive research to find them. Their search engine optimization isn't bad because they appear on the first, second, or perhaps the third page of a Google search. However, I did not know anything about them. If you compare this to software like Slack, it has become well known. Ideally, Lucid would be out advertising their products more so that customers don't have to search very hard to find them.

When I first set it up, I couldn't see a quick tutorial, like a one-minute video, that explains what different tools are available in the product. Something like a popup below your screen to explain the different tools, or how to use Lucid effectively, would be very helpful.

I used Lucidchart for about two weeks.

I have not had any issues with stability, such as freezing. 

Scalability depends on who is using it. For me, it was pretty good because I didn't use it extensively. I don't know how much they give you to use, in terms of time or space, but for me, it was pretty good.

Only two of us were using it regularly. I was designing and the other person is a computer programmer. In the future, I could see having three or four people working with it. If we need more charts and diagrams on a more regular basis then it would justify the monthly cost. At this point, we don't have plans to do so, but you can never say for sure.

The product is so straightforward that I didn't need to contact technical support.

When I was researching chart products, I found that Lucidchart was one of the good options. I decided to implement it and didn't stop using it until I found that the price was too expensive for me.

The initial setup is pretty straightforward. My implementation strategy was as simple as setting it up and sending the link to my team members. From there, we were able to design our charts.

No maintenance is required.

Since it was a free trial, I did not have a monetary return on investment. However, I was able to achieve what I needed to do, which is a measurable return.

I was using the paid version, but at $12 USD per month, I canceled the plan because it was a little bit too expensive for me. Lucid offers a free trial where some of the features are missing but there are still a lot of features in the free plan.

It would be nice if there was more leeway for customers utilizing the free trial. 

When I was searching for a charting solution I tried to use Photoshop, as well as Google Docs. I also tried the tools in Microsoft Office. I wanted to find the one that would make it easiest for me to achieve what I was trying to do. Sometimes, when you're working on a chart flow, it can be a lot of work. It needs to be done in a professional manner so that the programmer can fully understand what it is that you want to do.

In my experience, and I tried a bunch of solutions, Lucidchart was the best. Since using it, I have not evaluated other options.

There were several features that I did not use, including the org chart capabilities. However, for what I did use, I felt that it was pretty good in terms of being able to share documents and complete tasks. This is true, even for the free version.

I only use a PC and the experience was pretty good. I didn't have the opportunity to use it on a MacBook.

Some people find it easier to look at a diagram, rather than read through written documents. This is a good product for people that have knowledge of diagrams. Not everybody is a visual person. For people who work in engineering or architectural fields, where they are used to having a good visual representation to help them understand what they're trying to achieve, it saves them time and money.

However, for people in other fields, where they don't typically use visual representations, I don't think it will necessarily help. You have to have an eye for that, and you have to be in that field to be able to understand what's happening on a chart or the visual representation is actually depicting.

I will definitely advise people to use Lucid. I don't know if people are willing to pay monthly, without even getting a full taste of what the product is and how helpful the product will be to them. With the trial period, it may not be enough time to fully explore the multiple features that Lucidchart has to offer. Ultimately, I think that if people take enough time to experience the product, they will see that it gives them what they need.

My advice is to try it but do so as quickly as you can because the free trial goes by quickly. There is also a limit on the things that you can do, with respect to the charting capabilities. Limited-time trials should have full capabilities but Lucidchart does not.

Overall, this is a good product and the biggest trouble that I had was finding them.

I would rate this solution a nine out of ten.