Microsoft Remote Desktop Services Reviews

The product helps assess our system.

I like the way it can assess our system. 

The features it has already serves or needs.

The initial setup is very simple. 

It is quite stable. 

The product offers good pricing.

Technical support has been helpful. 

I don't need any other new features. It works well as it is. 

We'd like them to continue to improve on security. 

I've been using the solution for quite some time. It's been around ten years or so.

This is a stable product. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. 

I'd rate the stability seven out of ten. 

Our system is on Windows, and we need to scale very little. As far as we're concerned, it scales enough for us. We have about 20 users on the solution currently.

We use Microsoft 365, and if we have any issues, we contact support that covers that. We've been satisfied overall with the level of support we get. I have no complaints. 

We are also using TeamViewer. It targets different areas from Remote Desktop. For example, it allows others to access your system - not you. They each serve different purposes. 

The initial setup is great it's very simple and straightforward. I do not find it to be complex at all. 

The pricing is good. I'd rate it five out of five in terms of affordability.

I'm a customer and end-user. 

I seldom use the product; however, for me, it works exactly as I need it to. 

I'd rate the solution eight out of ten.

We use it to connect to the legacy system.

It is still in the early stages, and the features are purely for connectivity.

There is a limitation on the number of concurrent users. The limitation is 20, and you have to spin up more than one server, which is not needed at this stage because of customers. So they reduced it to 12 active users. So if you want to deploy more than 12, you should assess other solutions.

We have been using this solution for three months, and it is the latest version. It is deployed on cloud.

We had issues with stability in the beginning, but it is good now. The stability depends on connectivity in terms of the latency of the internet link.

We have not tried to scale it. We have 40 users using this solution.

I rate the technical support a six out of ten. It took them a while to understand the technology.

We chose this solution because it's a Microsoft Cloud and end-to-end all solution, Cloud 365. In addition, it's all Microsoft, so it made sense to stay with the same VDI solution.

The initial setup was straightforward. The deployment was done with BCX, and it took one week.

The licensing came with the product, and the solution had no additional costs.

I rate this solution an eight out of ten. Regarding advice, it depends on the requirements and what you need. In this case, it's just for one legacy system. So if you assess more functionality and scalability, we would look at different products because the customers would be prepared to pay for those products.

We use the solution for accessing services in our infrastructure, and also, since it's a remote service solution, the desktop infrastructure.

I use the solution as a necessity in order to connect to some servers or to some desktop infrastructure.

The availability is very good. 

It's easy to use. New users especially find it very simple. You just connect and go.

The solution is stable and reliable.   

You can combine the Remote Desktop Services with Citrix in some form, however, not with all of the features of both. It depends on the situation.

We'd like to see more integration with other vendors. 

The solution could offer better, easier scalability. 

Technical support response times could be better. 

We've been using the solution for more than ten years. 

The solution is stable and the performance is good. It's reliable. I haven't had issues with it. There are no bugs or glitches. 

Scalability maybe should be improved. I'm not sure, with the latest version, how scalable it is. We had issues a few years ago and I worked closely with the guys that implemented them. I know that there were better products in the market on the side of scalability. It could scale a lot easier or faster.

Right now, we have about 100 people on-premises using the solution. We are a small firm. 

I don't have much experience with Microsoft services or support.

As far as I've seen, they are there. However, they are kind of slow. That said, it's not something we can generalize and say, "Well, this is Microsoft." In our experience, they are okay. 

Neutral

We use Vendor Desktop Infrastructure. We still use Citrix and we used VMware Horizon as well. 

I wasn't a part of the initial setup and, therefore, can't speak to the process. 

That said, I do not recall the team having any major issues. 

We have a team of two engineers that can handle deployment and maintenance tasks. It's good to have a few people available in case someone goes on holidays or has a day off, et cetera. 

Our team handled the implementation in-house. 

I'm not aware of the exact costs of licensing. You might have to budget a bit for maintenance, however, it's very minimal. 

We test a lot of solutions as we use a lot of different products with clients. We must remain sharp, so we spend some time looking into many options to see what would work best for each customer. 

If it's something new appears in the market, we will install it in order to see if it's okay to recommend to our customers.

We are a Microsft partner. Microsoft product is used in over 90% of the corporate environment here.

This solution is a technology implemented in our company. My position is in the IT department; I also sometimes help troubleshoot.

We tend to use the latest version. We are using both cloud and on-premises deployments.

I'd rate the solution eight out of ten. 

My current role is as an Assistant General Manager in Point Application Services. I am a global administrator for Microsoft 365. We chose this solution based on the requirements we had.

We are using Azure Virtual Desktop, this is the most valuable feature.

The product can be improved by ensuring that people can access it from anywhere and be leveraged on any kind of device virtually. We are leveraging it on some laptops and PCs, but not on mobile devices. I would like to see Virtual Desktop leverage these devices in the future.

Furthermore, I would like to be able to leverage it on other operating systems. Currently, we only leverage it on Microsoft Windows. By being able to access other technologies, companies and users can use multiple technologies.

I have been using Microsoft Remote Desktop Services for less than 3 months.

The solution is stable. We are not leveraging all the applications on Azure Virtual Desktop yet. 

We are able to scale up with Microsoft Remote Desktop. 

The support we receive from Microsoft is great.

Positive

Prior to using Microsoft Remote Desktop, we were using Citrix VDI. We are still using both solutions with different perspectives because on is leveraging on-premise and the other on the cloud.

The initial setup of Microsoft Remote Desktop Services is straightforward. By using Microsoft, you have access to the Wizard, which is helpful.

We used the Microsoft team to deploy the solution.

I am not responsible for licensing and pricing. I am aware that for Azure we do have an extra license because we are leveraging on different tenants. The first tenant is only leveraging on Microsoft 365.

The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget.

I would rate this solution a 10 out of 10.

It's helped with cutting costs and making access easier. People can work remotely using this product. For remote billing, it's working well. 

The ability to access the computer from a remote location is great. With the Windows Server as a client, we can use more than one computer at a time.

The initial setup is simple. 

It's a stable solution.

You can scale the product.

We've had issues with security breaches. The main problem is that if we are using this with the individual computer and using a remote desktop, there are some loopholes there. When I implemented this on an individual computer within two or three days it got captured.

There is a problem with the printing and sharing of this program. There is a lot of customized software leaving the market due to this. If somebody wants to run a specific program with the specific settings, they don't want full access to the computer. Then there are some problems that have to be resolved.

We'd like to have an additional control panel available in order o more easily give resources to the computers. There are a lot of restrictions and having a program panel would make things easier. It would help us set up the right access and permissions.  

We've been using the solution for 20 years. It's been a long time. 

The solution is stable. If it is configured properly, then it'll not create any problems in between. There are no bugs or glitches. It doesn't crash or freeze. 

The scalability depends on the server size. It does not scale on a personal computer, however. 

The solution can be configured in such a way that you are able to maintain it yourself. We've never had to reach out to technical support for assistance. 

For printer redirection, we are using third-party software.

We've used Citrix and VMware in the past.

The implementation is very straightforward. If there are some problems or if clients have installation issues, that can be solved by the technician and it's very easy.

I'd rate the implementation a three out of five in terms of the ease of the process. 

It does not take too much time due to the remote desktop. You just have to do some settings on the server or computer. We only need about three people to handle deployment tasks. 

I'm a consultant and an integrator. I never call up a third party to help with implementation. 

The solution is not too expensive. It's moderately priced. I'd rate it a three out of five in terms of affordability. 

We are using this and Windows Server and Windows 10 or Windows 9, whatever is available.

Normally this is a private cloud, however, right now, a lot of our customers are on AWS and they're using it from the cloud, also.

I'd advise new users to first gather good knowledge and do some planning before the implementation. 

I'd rate the solution six out of ten.

The main feature for us is the ability to block a copy to the clipboard, which we can provide for our users. Sometimes we have to provide only remote desktop features without the ability to copy the content of the remote desktop. The clipboard provides the ability to connect desktops to our users. It's a secure way to work remotely.

It's pretty easy to set up once you are used to the process.

The solution is scalable.

It's pretty stable. 

It's not as reliable a protocol as, for example, Citrix.

The training profiles could be better.

I'd like to have more granular remote profiles.

We'd like to see on-site multi-fact authentification.

We've been using the solution for around ten years.

The solution is stable. I haven't had any issues whatsoever. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The product is very scalable. 

We have about 8,000 users. 

Technical support is okay, however, it could be better.

The problem is sometimes I cannot find the right professional. Maybe later I will subscribe to a dedicated professional for me, as sometimes it's difficult to describe my landscape. We lose little time dealing with this. That said, when I work with my dedicated professionals from the Microsoft team, everything becomes much better.

Positive

We also use Citrix. We've been using both for about the same amount of time. 

It's easy when you work together with those technologies, however, the biggest advantage of Citrix is it is a more reliable protocol. Secondly, it's easier to connect devices. Citrix training profiles are also much better.

When we moved to Citrix, we found that the technology needs much lower bandwidth for our internal network. We need fewer people to support our users. It's much easier to scale when we talk about Citrix.

The initial setup is pretty straightforward. Maybe it's a little bit difficult the first time, however, in our case, we have about three or five solutions professionals who are using these technologies day by day. It's not difficult for them.

We have five people who basically maintain the solution. They are enough for a company that has 8,000 people on the product.

We are a Microsoft client.

I'd rate the solution a six out of ten.

We use the solution for support and remote access to servers.

We use Microsoft Remote Desktop Services for its convenience and remote access capabilities.

Using our Active Directory policies, we can connect again and then do remote printing and file copying. We use it on our SAP system.

The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it.

I have been using Microsoft Remote Desktop Services for 10 years.

The product is stable.

I rate the solution’s stability a seven or eight out of ten.

One or two people are using this solution.

The initial setup is simple.

We don't need to buy licenses because we are a Microsoft partner.

We use cloud remote support because we need to assist our customers. It allows them to connect from the web. It's designed to be faster but unsuitable for direct external internet connections. You must set up a VPN and password handling to effectively use it. We primarily work behind the firewall.

Integration is straightforward because it integrates well with Windows Server.

Overall, I rate the solution an eight out of ten.

The solution helps users to access desktops remotely.

The solution performs well and is easy to use.

Microsoft's desktop versions have a limit of only one concurrent session. It needs to be improved. Also, they should enhance the solution's user interface. It could be more intuitive compared to TeamViewer and AnyDesk. 

I rate the solution's stability as a nine.

We have used VNC Viewer, UltraVNC, and TeamViewer before.

The solution is easy to install.

The solution's license is affordable.

I recommend the solution to others and rate it as a nine.

We predominantly use Microsoft Remote Desktop Services to access our server. Our team works remotely and needs to log in to perform tasks such as billing. We had two options: either use our existing internal infrastructure or move to the cloud. However, we also required remote printing services so that team members could print from their local desktops. To achieve this, we implemented terminal printing services, VPN, and remote desktop. The purpose was to enable both on-site and remote team members to perform billing tasks, invoicing, and tracking truck movement.

Microsoft Remote Desktop Services meets all our requirements.

We encounter challenges with portability, especially for users of iOS devices. It becomes particularly difficult for us to manage if both ends have iOS devices, whereas having the same infrastructure with Microsoft Windows environments on both ends works seamlessly. The licensing of iOS presents problems for third-party integration and has room for improvement.

I have been using the solution for eight months.

I give the stability a nine out of ten.

I give the scalability an eight out of ten.

The initial setup is straightforward. We activated the solution smoothly and completed the deployment within a day. Beforehand, the distributor's tech team came to discuss our network and gain an understanding of everything. It took them a day to configure the solution. Although everything went smoothly thereafter, we encountered some initial challenges. Specifically, we faced issues connecting to the local and remote printers, as printing services were not functioning properly. To address this, we worked on it for a day and met our requirements within two to three days. It's worth noting that the solution isn't entirely plug-and-play, and there are challenges that require mitigation.

The implementation was completed in-house with the help of the distributor techs.

The cost is fair.

I give the solution a ten out of ten.

We have around 70 people using the solution within our Accounting, Billing, and Sales departments.

I recommend Microsoft Remote Desktop Services to others.

We use the solution as a remote desktop. It allows us to access Windows services.

The solution offers good access to desktops remotely. It makes work easier. 

The user interface is fine. 

It offers reasonable pricing. Microsoft is very reasonable in its approach to cost.

The solution is stable.

It can scale well.

The initial setup is simple. 

It offers good centralized security features. 

The solution offers many updates. Every week we get updates.

It offers very good functionality.

The solution is not missing any features. 

It could offer better security for enterprises. They are not always on top of security.

I've been using the solution for one year.

The solution is stable If the network k is very stable, you won't have issues. I'd rate the stability eight out of ten. We haven't had any issues. 

The solution is scalable. It extends well. I'd rate it ten out of ten.

We have about five network and system administrators on the solution. If we increase resources, we may increase usage. It's very easy to increase users as necessary.

We have never used Microsoft technical support. 

The initial setup is very straightforward. 

The deployment only takes ten minutes. 

We simply need the remote server parameters in order to make the connection and finalize the setup.

We only need one technical person to deploy and maintain the product. A system admin could easily manage it. 

As long as I have the remote server parameters, I can handle the setup myself. 

We do have to pay a licensing fee. The pricing is not too expensive. It's very reasonable. 

I'd rate the solution eight out of ten. I'd recommend the solution. Microsoft of very reliable, and its remote desktop is great. However, there needs to be more security.