Opsgenie Reviews

The primary use case of the solution is to schedule on-call personnel and notify them about any alerts that require their attention.

The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert.

The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian.

I have been using the solution for two years.

The solution is stable.

I previously used PagerDuty and am in the process of switching over because this solution is more user-friendly and works with the other tools I am using.

The initial setup is straightforward.

The implementation was done in-house.

The cost of the solution depends on the package you select and is per user.

Before making my selection I also evaluated PagerDuty.

I rate the solution eight out of ten.

This solution has a number of great features that organizations may find helpful. I recommend the solution to anyone. 

We use this solution for incident management. If we host a website or run a server, we can get a notification or alert if our system is running. When we integrate it with other web monitoring tools and there is a glitch or function, it automatically creates a ticket or alert. For example, we get a call, a message, or an email, and if we integrate it with the Jira Service Desk, it automatically creates a Jira Service Desk ticket and assigns it to the support team member.

Opsgenie integrates with Atlassian and other web monitoring and incident management tools. I used to work with other Atlassian tools, like Jira and Confluence, and whenever we look for any tool, we prefer to go for a one-family solution because it makes the integration easy. We also compared it with other tools, and Opsgenie worked much better.

There is always room for improvement with any tool. They could introduce many more features, which we believe is on their roadmap. If we want specific features, we have to create tickets for Atlassian, and their people can oath. If they get a suitable oath on a specific feature, they will implement it.

We have been using this solution since 2021. Opsgenie was an independent product-based organization but was later acquired by Atlassian in 2020. There are no versions with Opsgenie, and it's a SaaS-based product.

It's a cloud-based product, so we do not update it manually. For example, we can complete updates on Android or Apple phones when we want. But in the cloud version of Atlassian tools like Jira or Opsgenie, they do not send us prompts and update it in the background.

It is a stable solution, and the performance is good.

It is a scalable solution. Atlassian tools used to be restricted to 5,000 users but are now open to any number of users. We need two employees to configure and integrate the solution.

It is a per-user license, and you can create your team and another team. It can be five or ten members, but it's up to them how many systems are integrated with Opsgenie.

I don't believe we have used technical support, but Atlassian support is available for Opsgenie if needed, and I know they are good. There are different response times based on the different types of plans, like basic, advanced, and premium plans. So response will be dependent on the plan.

For technical people, the implementation is easy and not complex. But for non-technical people, implementing it will be a little bit difficult.

We do not have to install it because it's a cloud-based product. We just create an account, and it is good to go within five to 15 minutes. Then we have to configure it. No third party is required, and you can configure it very easily.

There are monthly, and yearly subscriptions with Opsgenie and the per-user license depends on the plan. It varies from about $5 to $15 per month. There are different basic, advanced and premium options, and the licensing costs depend on the plan. For example, in an enterprise plan, there are full feature options, and it costs approximately $30 per user. The standard costs $19 per user, and the basic costs about $9 per user, per month.

I rate this solution an eight out of ten. We work in a service-based organization, and clients come to us for support on Opsgenie. So our role is to configure it for them, but it is their decision on how they want to use and handle it. They also decide how many licenses they want to use.

Regarding advice, it is a good tool, and the integration is seamless. Most companies are using Atlassian tools and can get better integration and support. You can pay for licenses and do not have to deal with different vendors. Under one umbrella, you can access development and incident management tools, like Jira, Confluence, Opsgenie, or any other development-related tool.

Monitoring and interim management are the two main features for which we are using OpsGenie. 

We have an infrastructure with around 400 plus critical nodes that we are monitoring. They are scattered across various geographies and include on-premise switches, servers, other devices, and a few cloud services. There are 10 to 20 engineers who monitor it.

We also do total remediation of our own. If something is broken, we'll try to fix it through our software. 

The use cases also vary depending upon the client's requirements while designing a solution. We are a kind of service provider. We have our own in-house cloud management software. Based on a client's needs, we evaluate and provide the inputs. 

One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down. Previously, manual intervention was required. If something went down, it had to be followed up with people and escalated. Now, it is a completely automated system. There is very little manual intervention.

Another reason for implementing OpsGenie was the integration of different alerts in one single console.

The integration feature is the most valuable. It provides a lot of customizations for the integrations we use. 

OpsGenie needs to keep up with its competitors in terms of new features and pricing.

We have been using OpsGenie for almost two to three years.

It is very stable. We feel very good about this. We haven't had any issues or problems with production or operations.

We don't scale up at this moment. 

Sometimes there was a delay from their side in providing a solution, and we didn't like it. I would rate them a seven out of ten in terms of support.

We had completely person-driven or manual management. We had other open-source tools as well for monitoring, but now, we have integrated everything into OpsGenie.

The initial setup was very straightforward. It is like plug and play. It took three to four hours to go live.

We took care of the implementation on our own. In terms of the implementation strategy, we first tested and evaluated it with our lower environment and then re-upgraded directly to the broad environment. It was very straightforward. We didn't have to plan something very complex.

We have seen a return on our investment with OpsGenie. Compared to things like reporting where we used to spend a lot of money, the cost reduction is 20% plus.

Now, we are one centralized team in one place. We don't have a service management team all across the bases, and there's a reduction in headcount as well. We have been able to reduce almost six full-time employees. 

From the pricing perspective, they are on the higher side as compared to other competitors.

We did not really evaluate. OpsGenie was endorsed by one of our other companies and that's why we went with it. We were already using a couple of Atlassian products like JIRA, JIRA Help Desk. The integration with these products is very seamless. That's why we went for OpsGenie.

It's a good product. We never faced any issues in managing this. You can definitely go for OpsGenie if it suits your environment. It's not only about the features and money. You should also feel comfortable with the product.

I would rate this solution an eight out of ten. Every product can have some improvements. We have been using it for almost two to three years in this company. There might be some new features, or other products, like PagerDuty, might have already improved over OpsGenie in terms of the features.

We have a monitoring tool called Nagios, and we integrate Nagios and OpsGenie. The tickets flow from Nagios to OpsGenie. 

We have automation scripts. OpsGenie has the capability to resolve the tickets if it is predefined. If an instance goes down, then to restart the instance, we have inbuilt scripts. When the ticket comes, like instance down or instance failed, we will configure it back to restart the instance. So, that will happen with OpsGenie. It's an incident management tool.

OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible.

There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it. 

It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. 

It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial.

I have been using this solution for the last one year. 

It's a scalable solution.

We bought it from a third-party. They're really good, and they're helping. We didn't face that many issues.

The initial setup was very straightforward. The deployment part took one to two weeks. 

Initially, OpsGenie was new to us, so to understand its features, we had a lot of difficulties, mostly on the automation side, such as how to redirect tickets, etc.

I recommend OpsGenie because if you compare with DataDB, the cost is very nominal, like $10 per user. It has almost all the features that DataDB has. It is a good automation tool. It's not only for incident management. You can also use it as an automation tool. It has a good automation environment.

I would rate OpsGenie a seven out of ten. It is a good product, but it needs a few more features.