The most valuable features are its nice interfaces and configuration. The endpoint is also very good.
Director at REDCO
Nice interfaces and good configuration
Pros and Cons
- "The most valuable features are its nice interfaces and configuration, and the endpoint is also very good."
- "Areas for improvement would be the access points and the on-premise version, which is very bad."
What is most valuable?
What needs improvement?
Areas for improvement would be the access points and the on-premise version, which is very bad.
For how long have I used the solution?
I've been using this solution for two years.
How are customer service and support?
The technical support is very, very bad.
Buyer's Guide
Sophos Firewall
September 2026
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
917,433 professionals have used our research since 2012.
What other advice do I have?
Sophos is about three or four years behind FortiGate. I would score this solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at Graftronics Pvt Ltd
Provides excellent firewall endpoint and email encryption
Pros and Cons
- "The solution offers a good firewall endpoint and email encryption."
- "The stability of this product is good, we've never had any complaints from our customers."
- "SD-WAN needs to be improved because it often fails at the network security level."
What is our primary use case?
We are resellers of Sophos XG and I'm the company's managing director.
What is most valuable?
I like the firewall endpoint and email encryption that Sophos XG provides.
What needs improvement?
As with solutions like Palo Alto and other firewalls, the SD-WAN needs to be rigorously and aggressively improved because when we provide this solution to our customers, it often fails at the network security level.
For how long have I used the solution?
I've been using this solution for seven years.
What do I think about the stability of the solution?
The stability of this product is good, we've never had any complaints from our customers.
What do I think about the scalability of the solution?
The scalability is fine.
What's my experience with pricing, setup cost, and licensing?
Licensing costs for this product are reasonable.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Sophos Firewall
September 2026
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
917,433 professionals have used our research since 2012.
Owner at a tech services company with 11-50 employees
Reasonably priced, stable, easy to setup and has good technical support
Pros and Cons
- "The most valuable feature of this solution is flexibility."
- "Sophos XG is used as our firewall, and as an MSP with a variety of clients with varying needs, it is a solution that is tailored to each of our clients and their specific requirements."
- "Scalability could be improved. It could be better."
What is our primary use case?
Sophos XG is used as our firewall.
We are an MSP, and we have a variety of clients with varying needs. It is a solution that is tailored to each of our clients and their specific requirements.
What is most valuable?
The most valuable feature of this solution is flexibility.
What needs improvement?
Scalability could be improved. It could be better.
For how long have I used the solution?
I have been working with Sophos XG for approximately six years.
What do I think about the stability of the solution?
Sophos XG is a stable solution.
What do I think about the scalability of the solution?
It is scalable in the majority of cases. We've had a couple of problems.
Our main application is for medium-sized companies.
Which solution did I use previously and why did I switch?
We are also using FortiGate.
How was the initial setup?
The initial setup is easy, it's straightforward.
What was our ROI?
The technical support is good. We have no problems with technical support.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable but it would be great if it was reduced to half the price.
What other advice do I have?
I would recommend this solution. They all have different strengths and weaknesses, it all depends on the environment.
I would rate Sophos XG a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Scalable and stable
Pros and Cons
- "The solution is scalable."
- "When compared with other firewalls, such as that of SonicWall, we have had no issues with the solution's stability; it works very well."
- "The installation could be faster and is longer than that of other solutions, lasting more than a month instead of five minutes."
- "The solution is very slow in comparison with SonicWall and FortiGate; it should have faster performance."
What needs improvement?
The solution is very slow in comparison with SonicWall and FortiGate. It should have faster performance.
The installation could be faster and is longer than that of other solutions, lasting more than a month instead of five minutes.
For how long have I used the solution?
I've been using Sophos XG for five years.
What do I think about the stability of the solution?
When compared with other firewalls, such as that of SonicWall, we have had no issues with the solution's stability. It works very well.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
Sophos does not provide immediate support, such as SonicWall does with its toll free number. This may take an hour or two, although I suppose things would be different were we to raise a critical ticket.
I have been in contact with tech support within the last week or so.
Which solution did I use previously and why did I switch?
SonicWall has a toll-free number which can be reached for immediate support, something which is unique, although Sophos may take an hour or two to respond. I suppose this would be different were a person to raise a critical ticket.
How was the initial setup?
Sophos XG has a longer installation period than other firewalls, occupying in excess of a month instead of five minutes.
What about the implementation team?
I am the technical person. Installation can be handled independently. We do the configuration of the firewall.
We have two teams that are responsible for the deployment, a firewall and a network one. We can handle the implementation using both teams.
What's my experience with pricing, setup cost, and licensing?
I don't believe we have a license for this product.
Which other solutions did I evaluate?
SonicWall and FortiGate provide considerably faster performance than Sophos.
What other advice do I have?
The solution is deployed both on-premises and on the cloud.
We have a data center which contains multiple firewalls. If our clients ask about a certain firewall expert, we simply implement the Sophos firewall, clientele. We have created certain IP sectors like this, in which case we provide multiple firewalls in clientele.
We have around 150 clients making use of the firewall.
We would recommend the solution to others.
I rate Sophos XG as a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
A good price for a manageable solution, but we have encountered bugs
Pros and Cons
- "A valuable feature involves the solution's manageability."
- "Owing to the fast and adequate response time we get, we do not have complaints about the stability."
- "Even though things work on the back end, we have encountered bugs in the solution."
What is our primary use case?
The solution acts as a filter.
What is most valuable?
A valuable feature involves the solution's manageability.
What needs improvement?
Even though things work on the back end, we have encountered bugs in the solution.
User interface and integration can stand improvement.
For how long have I used the solution?
I have been working with Sophos XG for two or three years.
What do I think about the stability of the solution?
Owing to the fast and adequate response time we get, we do not have complaints about the stability.
What do I think about the scalability of the solution?
Scalability is not an issue for us, as we are getting the requisite support, with fast response time.
What's my experience with pricing, setup cost, and licensing?
The price is good for the moment.
What other advice do I have?
We are a provider of services to our customers.
I would recommend this product to others.
I rate Sophos XG as a seven out of ten, owing to the bugs we have come across.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Useful dashboards, good graphical interface, and scalable
Pros and Cons
- "The most valuable features are the reporting, dashboards, and graphical user interface, as it gives a good overall picture of what is happening over the network."
- "There have been some issues when upgrading. For some reason, parts of the configuration become unconfigured, I then have to reconfigure it. I should not need to keep reconfiguring it after upgrades."
What is our primary use case?
I am using Sophos XG for network security.
What is most valuable?
The most valuable features are the reporting, dashboards, and graphical user interface. It gives a good overall picture of what is happening over the network.
What needs improvement?
There have been some issues when upgrading. For some reason, parts of the configuration become unconfigured, I then have to reconfigure it. I should not need to keep reconfiguring it after upgrades.
For how long have I used the solution?
I have been using this solution for approximately four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
There needs to be more tutorials and documentation. I have not done a lot of configuration because I need more training.
Which solution did I use previously and why did I switch?
We were previously using Cyberoam.
How was the initial setup?
The initial setup was not difficult to complete. I have not been trained as a Sophos administrator and it would have been easier if I had training.
What other advice do I have?
I recommend this solution to others.
I rate Sophos XG a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Support Engineer at a tech services company with 1-10 employees
Stable, scalability, but performance needs improvement
Pros and Cons
- "The installation is easy. There is a wizard that can be used for a single connection making it simple and if you have multiple connections you can configure it manually."
- "The solution could improve by making the graphical interface better and increasing the performance."
What is our primary use case?
Our customers use Sophos XG as a firewall.
What needs improvement?
The solution could improve by making the graphical interface better and increasing the performance.
For how long have I used the solution?
I have been using this solution for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability of Sophos XG is good.
Most of our customers are small to middle-sized businesses.
How are customer service and technical support?
The support we have received from the partner has been good.
Which solution did I use previously and why did I switch?
We use Sophos XG, Fortinet, and Palo Alto solutions.
How was the initial setup?
The installation is easy. There is a wizard that can be used for a single connection making it simple and if you have multiple connections you can configure it manually.
Which other solutions did I evaluate?
Sophos tends to have less performance compared to Fortinet, and Palo Alto solutions.
What other advice do I have?
I rate Sophos XG a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Head Of Solutions at a tech services company with 11-50 employees
Feature rich, reliable, good support, and good pricing
Pros and Cons
- "There are many valuable features."
- "Sophos XG is a reliable product."
- "They need to improve the SD-WAN feature."
- "It is not recommended for larger enterprise customers. They need to improve the SD-WAN feature."
What is our primary use case?
We are IT, service providers, here in Pakistan, we provide solutions for our customers.
We deploy this solution for the health care industry, in hospitals.
What is most valuable?
There are many valuable features.
It's a good product.
What needs improvement?
It is not recommended for larger enterprise customers.
They need to improve the SD-WAN feature.
For how long have I used the solution?
As we are service providers, we have deployed multiple deployments of Sophos XG for our customers.
Our clients are using the latest version.
What do I think about the stability of the solution?
Sophos XG is a reliable product.
What do I think about the scalability of the solution?
Sophos XG is easy to scale.
We have eight to ten customers who are using this solution.
How are customer service and technical support?
Technical support is good but there is a delay in response.
The response time needs improvement.
Which solution did I use previously and why did I switch?
We deal with Fortinet and Sangfor as well.
How was the initial setup?
The initial setup is easy to apply. It is not complex.
What's my experience with pricing, setup cost, and licensing?
The product is well priced. We are happy with the pricing.
The license is subscription-based.
What other advice do I have?
I would recommend this solution for less than 5,000 users.
I would rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Network Administrator at OM Networks Pvt Ltd
Offers up-to-date security updates
Pros and Cons
- "The solution is a next generation firewall and we have gotten good customer feedback."
- "SD-WAN features should be added."
- "The solution is more cost-effective than FortiGate, Cisco and Palo Alto, which have very expensive licenses."
- "The daily, up-to-date security features of the solution's updates and device answer customer IT needs concerning security, network and web protection and new protections, such as those concerning data."
- "The box needs to be fixed; moreover, the bugs need fixing."
What is most valuable?
The solution is a next generation firewall and we have gotten good customer feedback. It is a very good appliance. The daily, up-to-date security features of the solution's updates and device answer customer IT needs concerning security, network and web protection and new protections, such as those concerning data.
What needs improvement?
The box needs to be fixed
Moreover,the bugs need fixing. I also think that SD-WAN features should be added. The intelligence feature should be improved and Sophos needs upgrading and updating.
For how long have I used the solution?
I've been using Sophos XG since 2015.
What do I think about the stability of the solution?
The solution is stable.
Both Sophos XG and XGS offer a host of cloud-based security features.
What do I think about the scalability of the solution?
The solution is very scalable.
Our IT-related infrastructure allows us to scale up. This is a good feature of SD-WAN, which affords easy scalability to modern networks and many data center advances. The SD-WAN features are the most important part of Sophos XG's scalability. When it comes to the scanning power requirements, we have the ability to scale over it.
How was the initial setup?
While the solution proved to be user-friendly and to offer an easy deployment we faced many issues involving its registration. This posed an issue when it came to scaling. However, we found it to be easy to configure and implement.
What's my experience with pricing, setup cost, and licensing?
The solution is more cost-effective than FortiGate, Cisco and Palo Alto, which have very expensive licenses.
What other advice do I have?
The solution is very user-friendly.
I would recommend the solution to my customers because it costs a fraction of its previous price and most of them cannot afford an expensive EDR backup.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Founder & Chief Operating Officer at a tech services company with 11-50 employees
Secure, reliable access, with good support that responds promptly
Pros and Cons
- "It is easy to implement."
- "We have not had any issues with this solution."
- "It is already secure but it could be better in terms of other breaches that may occur."
What is our primary use case?
We use Sophos XG to provide access to our internal environment, to our infrastructure for our clients.
What is most valuable?
It is easy to implement.
It is very secure, which is why we have chosen it.
What needs improvement?
It is already secure but it could be better in terms of other breaches that may occur.
For how long have I used the solution?
I have been using the latest version of Sophos XG for a few months.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
Sophos XG is scalable.
This solution is being used by approximately 800 to 1,000 people.
How are customer service and technical support?
Technical support is very good. They are very prompt.
Which solution did I use previously and why did I switch?
I have not used any other solutions before using Sophos XG.
How was the initial setup?
The initial setup is straightforward. It is easy to install and it only took a few hours to do.
You only need one person to maintain this solution.
What about the implementation team?
We have an in-house team to install and deploy the solution. We did not use an integrator.
What's my experience with pricing, setup cost, and licensing?
We pay our licensing fees yearly.
I don't think that it is expensive when you compare it with other solutions available on the market.
What other advice do I have?
We have not had any issues with this solution. I would recommend it and my advice is that people should definitely try it out.
I would rate Sophos XG a nine or a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Sophos Firewall Report and get advice and tips from experienced pros
sharing their opinions.
Updated: September 2026
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