Sophos SafeGuard Reviews

Our primary use case of this solution is for security and VPN connection.

The uses can vary per customer. For example, one customer wanted to protect their network, with VPN connectivity. Sophos has good features that customers know and like. It is also less expensive than other firewalls. Other customers, for example, wanted to publish their websites and their servers. They wanted to protect their servers and publish them on the internet. Another customer needs to have security because they were attacked by ransomware. 

The Intercept X feature is the most valuable feature. You can't find this feature in other firewalls because Intercept X works as if it has an interaction between the endpoint and the firewall. It makes a connection between the endpoint protection and the firewall. If Intercept X finds some behavior that's not right, it separates it and it secures the network to defend it from this attack. This is a good feature and development that Sophos implemented around five years ago.

Sophos SafeGuard is a German product. Sophos isn't really active in Europe. The Middle East, Africa, South Africa works with Sophos but their primary users aren't in Europe. They should market and push this solution to the European market. 

This product is stable but we have had some complaints from other customers. There is a loop on the internet. Once we deploy Sophos in our topology or in our infrastructure, the behavior or their action creates a loop on the internet. Otherwise, it's easy to install and offers good security.

It is very scalable. If you compare the price of Sophos to Fortinet or Cisco, it's as expensive. 

I would rate their technical support eight out of ten. There's a bit of a delay in their response time to tickets. 

The setup is very easy because you just need to make the arrangements for your interfaces and your network port. After that, you can make your policy and can publish the servers. You might need more technical support for the security and for the firewall. If you come from an advanced organization, it might be more difficult and not as easy at first.

The amount of time it will take will vary per customer. If they ask for network protection features it will take, for example, a maximum of one hour. But if your customer has a topology in his network and he needs to make certain policies and synchronization with Active Directory, that will take time. The deployment can take a few days. It depends on the customer. 

The licensing costs depend on the series. For example, XG 85 can be around $200. If you go to ACC or to a four or five-year enterprise solution, you will find these devices can cost $10,000. It depends on the series. 

Working with this solution will depend on your budget. If you purchase Sophos your data and your network will be secured. It's not more expensive than similar products. I recommend going with Sophos. 

I would rate Sophos a 7.5 out of ten because there are better firewalls out there. 

• The software offers a three-click policy setup
• There is no key management servers to install
• The compliance and reporting features are simple
• The option for self-service key recovery for the user or administrator is simplistic.

As part of security consulting, different projects and clients require different levels of security. For the last few years, I used Sophos high security routers. I have come to find the full disk encryption and enterprise management options in SafeGuard to rank very well.

I do not see very many downfalls, but I would recommend adding a few different encryption algorithms. For example, adding Triple DES, Blowfish, and Twofish, would only provide added value to the users. They could then decide how to secure the data they are using the product for.

We have been using this solution for three years.

No deployment problems were encountered in any respect. Even using it on an Android phone was seamless.

There were no stability issues.

From single, high net worth people to a 430 person law firm, I have yet to hear a concern with scalability.

Customer service is very good. There have been no issues.

The two times tech support was needed, we received great service.

We did not try other solutions

It was easy to setup.

We did the implementation in-house.

Compared to the potential loss if a breach occurred, the little higher investment is worth protecting data.

Pricing is a little more than similar products. However, the name and bullet proof security offered is superior once you get into the fine details of what the product offers.

We evaluated BitLocker and Symantec PGP.

For high security routers, whole disk security, and enterprise management, Sophos is and will continue to remain a leader.

I use this solution as an endpoint protection technology. It is primarily used to protect endpoints.

The solution is valuable as it offers protection against ransomware. It has a feature that allows only three files to be encrypted by ransomware before it automatically revokes the process. What's beneficial is having one central console to manage file encryption and disk encryption, which are part of the Safeguard product. I can manage both features within one console and create templates to apply to other customers.

I cannot think of any improvements right now. 

I have been using this solution for about five years.

I would rate the stability as a nine out of ten. I have never had any issues with this feature. Although sometimes some features of the endpoint protection have services that do not run, Safeguard is very stable.

I'm unsure what scalability issues could arise with this solution since it involves BitLocker and disk encryption, which do not present much room for scalability.

I would rate the customer service as a ten out of ten. I work very closely with Sophos. If I have a severe problem, the availability and response time are excellent. Even in urgent situations like dealing with the fire department, I received help within about 20 minutes, where a Sophos technician assisted us.

Positive

I would initially rate the setup process as an eight to ten out of ten. The setup ultimately turns out to be perfect.

I cannot compare prices precisely, so I would give it a five out of ten rating. I am uncertain. Sophos is slightly more expensive than some other vendors. A bundle might be an option for cost-conscious customers, similar to the Sophos Firewall licenses. Bundling could be a strategy to attract more customers.

My overall rating of the solution is ten out of ten.