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Sylvain Germe - PeerSpot reviewer
Application and Network Performance Engineer at a tech services company with 1-10 employees
Real User
Jan 12, 2023
Functional, but its installation process needs to be more straightforward, and its pricing model needs improvement
Pros and Cons
  • "What I like best about AppDynamics is that it's functional, particularly in APM in Java and .NET."
  • "The AppDynamics installation process needs to be more straightforward. Deploying the product is also tricky."

What is our primary use case?

I use AppDynamics when there's a performance issue with an application, but if it's a network-related performance issue, I use Accedian Skylight.

What is most valuable?

What I like best about AppDynamics is that it's functional, particularly in APM in Java and .NET.

What needs improvement?

What needs improvement in AppDynamics is installation. The installation process needs to be more straightforward. Deploying the product is also tricky, so this is an area for improvement.

Pricing is another area for improvement in AppDynamics because its current pricing model is no longer suited to containers and technologies.

The product used to be the best in the market ten years ago, but it now needs to regain its position as the leading product in its niche.

For how long have I used the solution?

I've been using AppDynamics for ten years. I started my job ten years ago and remained in this area.

Buyer's Guide
Splunk AppDynamics
September 2026
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917,433 professionals have used our research since 2012.

What do I think about the stability of the solution?

In terms of stability, AppDynamics is a four out of ten.

What do I think about the scalability of the solution?

Scalability is the product's performance when you scale, and because the company is a SaaS company, it's not a very big deal. However, AppDynamics uses a MySQL database behind the engine, which is not the best for keeping metrics.

The solution could be more scalable and dynamic in terms of installation and configuration. Scalability-wise, AppDynamics is a four out of ten.

How are customer service and support?

The support for AppDynamics used to be very good, and now it could be better. The support team could be more knowledgeable.

The technical support for AppDynamics is a four out of ten for me.

Which solution did I use previously and why did I switch?

I'm using AppDynamics, Datadog, and Dynatrace simultaneously.

How was the initial setup?

Setting up and configuring AppDynamics is challenging because you need to give specific names to every container and server you deploy. Each name has to be unique, so it isn't easy to think of names in terms of dynamic environments. This means that when you move to microservices, AppDynamics has a very complex setup.

I'd rate the setup for the product as two out of ten.

What's my experience with pricing, setup cost, and licensing?

The pricing model for AppDynamics isn't good. You have to subscribe to a yearly or a three-year licensing, which isn't very handy.

You buy a license for five hundred containers for a very large application, and you only need the containers for a limited time in that domain. For example, you only need five hundred containers once in that specific year, but you must buy five hundred licenses.

The current AppDynamics pricing model isn't fair. It's one out of ten pricing-wise. The solution is one of the most expensive in the market today.

What other advice do I have?

I've switched to solutions such as Dynatrace, Datadog, and AppDynamics.

My rating for AppDynamics is four out of ten because it has a lot of room for improvement.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at QualityKiosk Technologies Pvt. Ltd.
Consultant
Nov 10, 2022
Stable, scalable, and has good technical support, but lacks support for newer technologies
Pros and Cons
  • "What I found valuable in AppDynamics Database Monitoring is good technical support, and I also like that it's scalable and stable."
  • "AppDynamics Database Monitoring would be a better product if it could support new technology, such as cloud technology. Even Dynatrace lacks support for newer technologies."

What is most valuable?

What I found valuable in AppDynamics Database Monitoring is good technical support. I also like that it's scalable and stable.

What needs improvement?

AppDynamics Database Monitoring would be a better product if it could support new technology, such as cloud technology. Even Dynatrace lacks support for newer technologies.

For how long have I used the solution?

I've been working with AppDynamics Database Monitoring for four to five years for my customers.

What do I think about the stability of the solution?

AppDynamics Database Monitoring is a stable product.

What do I think about the scalability of the solution?

AppDynamics Database Monitoring is a scalable product.

How are customer service and support?

AppDynamics Database Monitoring has good technical support.

How was the initial setup?

The initial setup for AppDynamics Database Monitoring is not that complex, though it has specific prerequisites you'd need to fulfill. You'd need to collect some database credentials, so setting up AppDynamics Database Monitoring isn't complex and isn't as straightforward.

What's my experience with pricing, setup cost, and licensing?

AppDynamics Database Monitoring requires a license for database monitoring and other features, while Dynatrace provides monitoring and other features out of the box without additional costs. Sometimes this makes it more challenging to pitch AppDynamics Database Monitoring to customers, especially because you need to buy a separate license.

As an implementer, I have yet to learn about the pricing for AppDynamics Database Monitoring. Pricing is taken care of by the sales team.

Which other solutions did I evaluate?

I've evaluated Dynatrace and have been working with it for ten years. Compared to other APM solutions, Dynatrace is far better, even in database monitoring. The database monitoring functionality is an out-of-the-box offering of Dynatrace, while in AppDynamics Database Monitoring, you have to pay a licensing fee. Dynatrace also has plug-ins that help you monitor databases.

What other advice do I have?

I'm working in an APM implementation company delivering APM solutions from Dynatrace, AppDynamics, New Relic, etc.

I'm mainly working with AppDynamics and Dynatrace tools, and my company has an APM tool still under development. I'm working with AppDynamics Database Monitoring.

My company has a mix of customers on AppDynamics Database Monitoring, small, medium, and large enterprises.

Compared to AppDynamics Database Monitoring, I'd go for Dynatrace because it has out-of-the-box features that don't require a separate license. Dynatrace also has a better interface and dashboard than AppDynamics Database Monitoring.

I'd advise anyone who wants to implement AppDynamics Database Monitoring to follow the documentation. It's a straightforward product to use.

My rating for AppDynamics Database Monitoring is seven out of ten.

My company is a partner of AppDynamics Database Monitoring.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/ Implementer
PeerSpot user
Buyer's Guide
Splunk AppDynamics
September 2026
Learn what your peers think about Splunk AppDynamics. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
917,433 professionals have used our research since 2012.
Founder at Art World Web Solutions
Real User
Nov 4, 2022
Has a straightforward setup, with good alerting and triggering features; technical support was responsive and knowledgeable
Pros and Cons
  • "The event alerting feature or the trigger system is what I like most about AppDynamics Server Monitoring. Whenever an issue occurs, the tool automatically generates an even trigger that tells engineers in the company to take action, so it's an essential feature of AppDynamics Server Monitoring. Another valuable feature of the tool is end-to-end monitoring, which means if you need to debug, you can go transaction by transaction, where the issue lies, and how it's linked. For example, if it's a low-performance issue, you can look into it more through AppDynamics Server Monitoring in terms of which area takes too much time to execute. You can also see the SQL queries and the kind of query going on through the tool."
  • "AppDynamics Server Monitoring is one of the best tools because it instantly gives you integration details, and you can integrate it more quickly than other solutions."
  • "An area for improvement in AppDynamics Server Monitoring is integration; in particular, it needs a better way to integrate with custom applications such as Siebel CRM. Right now, it's challenging to integrate AppDynamics Server Monitoring with Siebel CRM because it sometimes gives an error and cannot integrate properly."

What is our primary use case?

My company uses AppDynamics Server Monitoring for server monitoring and end-to-end monitoring. The tool has an event alerting mechanism that lets people within the company know when any server is down so that you can raise a ticket, and the support team can work on that ticket.

What is most valuable?

The event alerting feature or the trigger system is what I like most about AppDynamics Server Monitoring. Whenever an issue occurs, the tool automatically generates an even trigger that tells engineers in the company to take action, so it's an essential feature of AppDynamics Server Monitoring.

Another valuable feature of the tool is end-to-end monitoring, which means if you need to debug, you can go transaction by transaction, where the issue lies, and how it's linked. For example, if it's a low-performance issue, you can look into it more through AppDynamics Server Monitoring in terms of which area takes too much time to execute. You can also see the SQL queries and the kind of query going on through the tool.

What needs improvement?

An area for improvement in AppDynamics Server Monitoring is integration; in particular, it needs a better way to integrate with custom applications such as Siebel CRM. Right now, it's challenging to integrate AppDynamics Server Monitoring with Siebel CRM because it sometimes gives an error and cannot integrate properly.

I'd like to see more details about each issue in the next release of AppDynamics Server Monitoring. For example, there's a server issue, and my team wants to identify the response time over SQL, but that detail is lacking. If AppDynamics could add slow query logs to AppDynamics Server Monitoring, that would be good.

Another feature I'd like the tool to have is the segregation of requests based on user sessions, for example, having a session ID, so it's easier to identify which session has an issue and needs solving and information on any transaction performed for that particular session. This feature would make integration in AppDynamics Server Monitoring easier.

For how long have I used the solution?

I've been using AppDynamics Server Monitoring for almost eight years now.

What do I think about the stability of the solution?

AppDynamics Server Monitoring is a stable product.

What do I think about the scalability of the solution?

AppDynamics Server Monitoring is a scalable product.

How are customer service and support?

The technical support team for AppDynamics Server Monitoring is responsive and knowledgeable, so I like the support provided. Sometimes, it just takes time for the support team to solve custom application issues because that requires looking into the custom application details, the error behind the application, where's the plug to integrate, how to use the interface, etc.

My team contacts support every day. My team is happy with the support, but the only room for improvement is the time it takes for the AppDynamics Server Monitoring technical support team to resolve the issue. It could be faster because my team has set deadlines for integrating and making custom applications work.

I'd give AppDynamics Server Monitoring technical support a four out of five. The response time is good, but the resolution time needs improvement.

Which solution did I use previously and why did I switch?

My team did a POC with Datadog. AppDynamics Server Monitoring is one of the best tools because it instantly gives you integration details, and you can integrate it more quickly than other solutions. For example, integrating Datadog took a lot longer because it required more steps and more levels to reach to complete the integration.

How was the initial setup?

Initially, the setup process for AppDynamics Server Monitoring was straightforward. It was pretty easy, but when you go deeper into end-to-end monitoring, for example, it gets a little complicated because you need to integrate with your JDK and Java applications and pass on the logs. Setting up the RAM and the initial setup of AppDynamics Server Monitoring, it's easy, but as you go deeper, then it becomes complex.

I'm rating the initial setup for AppDynamics Server Monitoring as five on a scale of one to five because it was pretty easy.

What about the implementation team?

We set up AppDynamics Server Monitoring in-house.

What's my experience with pricing, setup cost, and licensing?

I cannot give information on the pricing for AppDynamics Server Monitoring because I'm not involved. I'm on the integration and technical side.

Which other solutions did I evaluate?

AppDynamics Server Monitoring has a lot of competitors in the market, but I evaluated Datadog.

What other advice do I have?

I'm using a cloud product from AppDynamics for end-to-end monitoring called AppDynamics Server Monitoring.

Maintenance for AppDynamics Server Monitoring happens monthly. A team of five people does the patching for it.

A team of eight people works on AppDynamics Server Monitoring in terms of the initial integration, then another team will take charge, so I'm unable to give the exact number of users of the tool within the company.

My rating for AppDynamics Server Monitoring is nine out of ten because it's a good tool and only has minor areas for improvement.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
KERTAOUI KHALIL - PeerSpot reviewer
Consultant Technique ECM/BPM at CBI
Reseller
Oct 3, 2022
Has a good interface and is easy to manipulate and quick to implement; provides quick technical support
Pros and Cons
  • "What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement. All solutions have the same features, but what sets AppDynamics Server Monitoring apart is that it's really quick to implement. AppDynamics Server Monitoring has a great interface. As a developer, it doesn't matter whether it's SolarWinds, Dynatrace, or any APM you're using, but it would matter to the customer. A product must be easy to manipulate or use, for example, AppDynamics Server Monitoring, for the customer, but for developers like my team, there's no pressure, even if a solution requires coding."
  • "What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement."
  • "AppDynamics Server Monitoring has room for improvement in terms of pricing. If the price could be cheaper, it would be great for both the customer and the integrator. What I'd like to see in the next release of AppDynamics Server Monitoring is a better dashboard for the customer. The dashboard should be more interactive."
  • "The pricing for AppDynamics Server Monitoring in Africa and the Middle East is too expensive, so it's very hard to sell it to customers."

What is our primary use case?

We're using AppDynamics Server Monitoring for the IT infrastructure and server of the customers.

What is most valuable?

What I like most about AppDynamics Server Monitoring is that it's easy to manipulate and easy to implement. All solutions have the same features, but what sets AppDynamics Server Monitoring apart is that it's really quick to implement.

AppDynamics Server Monitoring has a great interface. As a developer, it doesn't matter whether it's SolarWinds, Dynatrace, or any APM you're using, but it would matter to the customer. A product must be easy to manipulate or use, for example, AppDynamics Server Monitoring, for the customer, but for developers like my team, there's no pressure, even if a solution requires coding.

What needs improvement?

AppDynamics Server Monitoring has room for improvement in terms of pricing. If the price could be cheaper, it would be great for both the customer and the integrator.

What I'd like to see in the next release of AppDynamics Server Monitoring is a better dashboard for the customer. The dashboard should be more interactive.

For how long have I used the solution?

I've been using AppDynamics Server Monitoring for three years now.

What do I think about the stability of the solution?

AppDynamics Server Monitoring is a stable solution. Its stability is good.

What do I think about the scalability of the solution?

AppDynamics Server Monitoring can be scaled up and down according to your needs, so it's a scalable solution.

How are customer service and support?

I find the technical support for AppDynamics Server Monitoring interactive and quick. You can get support WebEx sessions, and if I would rate support from one to five, I'd give a five.

Which solution did I use previously and why did I switch?

My company works with a lot of solutions as it's an integration provider. For example, I work with AppDynamics Server Monitoring, and a colleague works with SolarWinds. Another colleague works with Kubernetes. The team works with different monitoring solutions, including Nagios.

How was the initial setup?

Setting up AppDynamics Server Monitoring is easy. It's not hard to implement. It's straightforward and quick, and even the architecture isn't that complex. The solution is easy to implement.

I'm rating the setup for AppDynamics Server Monitoring five out of five because it's very easy. Sometimes, you might find some difficulty, but the support team can help resolve that quickly.

What's my experience with pricing, setup cost, and licensing?

The pricing for AppDynamics Server Monitoring in Africa and the Middle East is too expensive, so it's very hard to sell it to customers. If there could be different pricing or package for the region, that would be great.

My company pays for the license of AppDynamics Server Monitoring on a per-agent, per-server basis. It's $700 to $1000 per server, and it's paid annually. My company is on a subscription model for the solution.

On a scale of one to five, where one is expensive and five is cheap, my rating for the price of AppDynamics Server Monitoring is a two.

What other advice do I have?

I'm using the monitoring solution AppDynamics Server Monitoring.

My rating for AppDynamics Server Monitoring is nine out of ten.

My company is a reseller/integrator of AppDynamics Server Monitoring.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator / Reseller
PeerSpot user
Vishal Jethnani - PeerSpot reviewer
Director, SRE at Loblaw Companies Limited
Real User
Sep 23, 2022
Good monitoring tool with a straightforward setup, but the industry is shifting to newer cloud-native apps
Pros and Cons
  • "Setting up the monitoring agents was straightforward."
  • "If I compare AppDynamics Server Monitoring with JVM-based applications, it is a pretty good tool."
  • "Things are being done differently in the industry now, and many of these problems are being solved with cloud databases."
  • "We currently lack distributed tracing, and we want to implement it going forward."

How has it helped my organization?

AppDynamics has been decommissioned over time for the newer cloud-native apps, and we have been using more apps. We primarily use a Google native holistic monitoring tool for tracing, capturing, log aggregation, annual infrastructure, and server monitoring. As our applications get modernized over time, we reassess our need to have various monitoring tools. To some extent, cloud-native tools solve a lot of these problems. When we are on-premises, we solve these problems with AppDynamics but things are being done differently in the industry now, and many of these problems are being solved with cloud databases.

For how long have I used the solution?

We have been using this solution for five to six years. We have a hybrid model, and in the past, we tried to take these tools to cloud, but it was not well suited for our use cases. We were slowly and gradually trying to eliminate legacy items used on-premises.

What do I think about the stability of the solution?

It is a stable solution, but nothing is a hundred percent perfect, and there is always room for improvement.

What do I think about the scalability of the solution?

We have a hosted application set up concerning the AppDynamics controller, and we don't have any scalability issues. We never even moved to the SAS-based model for AppDynamics, and we have our own hosted environment.

How was the initial setup?

Setting up the monitoring agents was straightforward, and there was no hassle. I don't believe it requires a lot of maintenance.

What's my experience with pricing, setup cost, and licensing?

I am not privy to details around the software product pricing, but if I compare AppDynamics Server Monitoring with JVM-based applications, it is a pretty good tool. Even compared to legacy apps such as .NET and ASP.net, AppDynamics is the right choice.

What other advice do I have?

I rate this solution a seven out of ten. However, we currently lack distributed tracing, and we want to implement it going forward.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nuno Rosa - PeerSpot reviewer
Principal Consultant at Infosys
MSP
Top 5
May 13, 2022
End-to-end visibility, feature-rich, but the support could be improved
Pros and Cons
  • "We can see the customer's path from their computer to the backend systems."
  • "While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support."

What is our primary use case?

I am not a user, I am an implementer.

For EUC, one of the use cases would be to monitor online shopping from retail, for example, to understand the client's journey and if they are experiencing any difficulties in, at the very least, making their purchase or browsing, the front-end of a specific customer's online shopping.

The second would be internal applications to determine whether the application is living in an order that allows it to process its workloads. It's quite generic because we have so many different types of applications.

What is most valuable?

With Real-User Monitoring, the most valuable features are what I have described. We can see the customer's path from their computer to the backend systems. It gives us full visibility end-to-end, and if there are any issues, we can observe and record them to improve application performance quality. In addition to the EUC, you can add synthetic transactions, where you can see from every point if your application is performing adequately in terms of reachability if you are running a global site.

What needs improvement?

As AppDynamics partners, we are fully aware of the roadmap, but I would like them to enhance their SAP monitoring.

One of the features that I would like to see is centralized agent management in the platform console.

While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support.

For how long have I used the solution?

I've been working with AppDynamics Browser Real-User Monitoring for six years. Since the existence of AppDynamics.

It is deployed both on the cloud and on-premises.

We don't have a specific version, we have several instances. I work for an MSP, and we offer these services to a large number of customers.

We have clients using the latest versions, as well as clients using older versions.

What do I think about the stability of the solution?

AppDynamics Browser Real-User Monitoring is stable if it's quick. Depending on where the application is hosted, for example, the same time it takes someone in Singapore to access an application is unlikely to be the same time it takes someone in the UK to access it.

What do I think about the scalability of the solution?

Scalability is also important. That is not directly related to end-user monitoring, but it will be one of the business cases involving the use of microservices and the dynamic expansion of a solution.

How are customer service and support?

In terms of technical support, they don't need to be faster, but they could be more usable. I believe they can contribute more than robots because they do not always adhere to the same standards. They can be a little more helpful, and I'm speaking broadly because they have good guys in there, but we don't always get the good guys, the good resources. To be honest, I can't say I have any complaints.

Which solution did I use previously and why did I switch?

I am familiar with AppDynamics, Dynatrace, New Relic, and Datadog, which are the four main ones that we currently use.

When it comes to AppDynamics, we use all of it, all the stack.

How was the initial setup?

The setup is straightforward. I don't see an issue if it's on-premises, but if it's SaaS, we don't install anything other than the agent.

What's my experience with pricing, setup cost, and licensing?

AppDynamics does not usually do monthly payments. They do it on an annual basis, at the very least.

What other advice do I have?

I would recommend this solution to others who are interested in using this solution.

I would rate AppDynamics Browser Real-User Monitoring a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
reviewer1241094 - PeerSpot reviewer
Managing Director, Founder at a tech services company with 1-10 employees
Real User
Top 20
Sep 3, 2024
Centralized solution from the analytics perspective and monitors application performance proactively
Pros and Cons
  • "It has been stable, scalable and manageable."
  • "I would like to see some cosmetic enhancements."

What is our primary use case?

For business purposes, the analytics side is a very unique part of the APM solution. There are lots of different APM products in this ecosystem, but other than AppDynamics, there is no business insight or very limited capacity. Other APM solutions on the business side are limited. Most of our bank customers and fintech customers use the Analytics side with very high priority.

From the C-level perspective, they mostly do not care about the operational metrics, for example, response time, CPU memory, or different kinds of technical metrics. They focus on the business side. The business impact of their application: Is it good? Is it healthy? Is their revenue increasing or not? Or stable? With the business analytics side, we provide a hundred percent of this business info. Before their end-to-end process, we provide real-time business metrics. 

For example, one of our banking customers uses business analytics to measure real-time ATM transactions, how much their customers withdraw or deposit from the ATM machine, or maybe POS machine, or in Europe, SEPA and SWIFT transactions. Customers manage their transactions from another site. We also measure real-time money transfers.

From each level, for example, ATM side, Internet banking side, mobile banking side. The business analytics side is the further version of an APM product for all APM products.

How has it helped my organization?

When you use the full AppDynamics product, for example, analytics and the performance measuring site, when you gather all this information correctly and fully, you can easily talk the same language between business and technical teams.

Most of the issue is not only the exact application problem or response time problem. Mostly, we face the issue of telling this problem or understanding the problem from the business side to the technical or operational team side. We cannot use the transition between this level. So AppDynamics gives us a good approach, good visibility, and a good language for both teams. 

For example, business, operational, software, and database teams use the same language to understand each other very easily. It decreases the meantime to resolution and TTR metrics, for example.

What is most valuable?

It’s a very centralized solution from the analytics perspective. So, when users expand their licenses, they can expand their visibility. For example, they measure the license count from the analytics perspective, daily transactions. They measure daily transactions, for example. One transaction analytics license gives visibility to one million transactions per day.

So if users want to expand the visibility, if users want to expand their usage of the Analytics site, they need to expand the license also, based on your transactions per day. So it’s easy.

The premise has its own AI capabilities, both on the SaaS and the on-prem side. So, if users want to use this AI feature, other than the other APM product, for example, Dynatrace, users can easily use it as a disconnected on-prem application. This means there is no need to communicate with the Internet connection or product owners, only the communication between the data center and the Internet site. So users can easily use it as a disconnected on-prem, which is the only solution in the APM ecosystem. For example, the big competitor in this area is Dynatrace. Dynatrace has its own daily static analytics features, which need a source connection. 

So, even if users use an on-prem solution, if they want to use the AI options, they need to communicate with their analytics units via an Internet connection. This is important from a technical perspective. 

Another thing is it’s totally free when users own this product with different kinds of agents. Users can also own these AI features. For example, when someone looks at the Dynatrace site, they need to pay for daily data units.  So it’s cost-based. It’s a transaction-based cost with another product, but in AppDynamics, there is no additional cost. So this is one of the advantages.

What needs improvement?

AppDynamics and the other APM products are really, really much further than other products. So, with this perspective, there are some minor enhancements that can be made, but for the major sites, there is no negative impact or any alternative application. 

For example, some cosmetic enhancements. We live in Turkey, so we have our currency, we have some number formats, or something like that. Sometimes, we can face issues getting the business metric and using or calculating it because of this format or some locality issue. So, I’m specifically talking about this kind of enhancement to enhance its localization capabilities.

For how long have I used the solution?

I have been using it for more than 12 years now. I have been using it since the beginning. I use it both on cloud and on-premises. 

More than as an application performance management [APM] site other than AppDynamics, I have used APM products for more than twenty years.

What do I think about the stability of the solution?

It has been super stable. I can easily rate it a ten out of ten because there is no overhead or something like that. There’s no code application, and no code declaration is needed here, so it’s very superior.

What do I think about the scalability of the solution?

From an analytics perspective, when users expand their visibility, there’s no need to expand the license level other than, for example, there’s no additional code application, no additional technical improvement, or something like that. Users only need to expand the license based on their daily transactions. So it’s super easy.

I would rate the scalability a ten out of ten. It has been stable, scalable and manageable. 

In Turkey, we are working with more than 75 different companies. We are also responsible for the EMEA region, including Qatar and Austria. So, these are medium to larger organizations.

How are customer service and support?

This is a global company, so there are lots of different support teams all over.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used to work with lots of different APM products in my personal career. More than maybe six different products, for example, Dynatrace, CUI, HP Diagnostic (now Micro Focus APM solutions), and other free APM solutions, open-source APM services I used to work with.

We are an APM company. So we make PoCs with lots of different APM vendors throughout the years. For example, last year, I made maybe three different PoCs with other APM vendors. 

But now, for the last nine years, my personal technical perspective and the customer needs in Turkey really align with AppDynamics because it’s a very unified platform. It’s very easy to understand, easy to use. So because of that, I’ve been working with AppDynamics for the last nine years.

How was the initial setup?

We can divide it into two sections. One of them is the agent-based installation, and the other one is the platform-based.

This is a server-side application, so it has lots of different components. Based on my experience, it is easier than other APM solutions as a platform and data warehouse. But the agent side is very different because there are lots of different applications. 

The agent side includes .NET agent, Java agent, Linux agent, Windows agents. There are different types of products on the agent side. It depends on the agent types you need. But from a general point of view, I used many different kinds of APM products, for example, NetTrace, Riverbed, Eternity, and HP Diagnostics. I have a license here too.

So, the initial setup has been simple for me.

What was our ROI?

AppDynamics delivered financial benefits to our clients. For instance, we are monitoring the money transfer services’ performance metrics, such as response time, how many calls per minute are in a specific time range, and how many other transactions are per minute in a specific time range. These are the technical metrics, the performance metrics specifically. But we are also measuring their business metrics inside the method parameters for HTTP data collectors. 

So we can get this business metric data easily without any code application. This is a very important part. We don’t need any code declaration or development on the development side. We can measure parameters like the amount of money, the success of their transactions, and other business success metrics from these method parameters without any code declaration.

Another example is a loan team in a bank that measures their loan services from their clients. They track how many applications are processed within a specific time range, the success rate, and the correlation of their performance metrics, such as slowness or error rates, with their business outcomes.

For example, yesterday, they released a new application update to address performance issues. Today, we are monitoring their application performance. After this release, their performance went down, response time increased, and success rate decreased. By measuring these performance metrics, their C-level executives and business teams can correlate these performance issues with business impact.

Normally, there’s a baseline, for example, on Wednesday from 10 AM to 11 AM, where they process ten loan applications per minute. If this release negatively affects the business, they can see that response time is increasing, error rate is increasing, and it is impacting their loan applications. So, instead of processing ten applications per minute, they might only process five or three. They can easily measure this impact on their business.

What's my experience with pricing, setup cost, and licensing?

The pricing is very competitive because the prices depend on the customer and customer priority. Based on my knowledge, if I can correlate the business effect and business opportunity to their price, I would rate it a nine out of ten, with one being not cost-effective and ten being very cost-effective.

What other advice do I have?

I would recommend it to other users. Overall, I would rate it a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Muhammad Zeeshan Siddiqui - PeerSpot reviewer
Head Of Technology And Services at a tech services company with 201-500 employees
Reseller
Top 5
Jun 15, 2024
Offers alerting and correlation features with exceptional root cause analysis
Pros and Cons
  • "The correlation feature available with AppDynamics Server Monitoring is absent in other competitive solutions"
  • "There are certain limitations with the agents in the solution"

What needs improvement?

There are certain limitations with the agents in the solution. For some applications, AppDynamics Server Monitoring provides agents only for Linux-based machines.

When our organization deals with environments where only Windows-based applications are running, we face challenges using AppDynamics Server Monitoring. Some community-based agents are available with a solution that utilizes the CPU and memory of the hardware devices in excess. 

The vendor should make changes to support Windows-based applications or develop single agents to support all applications. Recently, a single agent feature was announced; if it's easy to use, then the solution will have an edge over others and simplify the deployment process. 

For how long have I used the solution?

I have been using AppDynamics Server Monitoring for one or two years. 

What do I think about the stability of the solution?

I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

There are about 15 users of AppDynamics Server Monitoring in our organization. At our company, we try to avoid frequent or regular maintenance of the solution as it can disturb daily operations. I would rate the scalability a ten out of ten. If the deployed environment grows, there are no challenges in increasing the resources in the solution, hence the solution can be easily scaled. 

How are customer service and support?

The tech support from the vendor is satisfying. I would rate the tech support an eight out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

There are some complexities in the initial deployment process of AppDynamics Server Monitoring. It's an agent-based solution, so there are different agents for varying apps, the compatibility of the agent with the app is not straightforward. When our company's team is installing the agents, they are facing some challenges related to agent compatibility and product performance. The main controller setup of the solution is comprehensible. 

The installation of AppDynamics Server Monitoring takes more than a week in total. The main controller can be installed within a day, but the agent installation for different applications takes around a week.  

What's my experience with pricing, setup cost, and licensing?

The licensing cost is fairly high. I would rate the pricing an eight out of ten. There are no additional costs to the standard licensing fees for AppDynamics Server Monitoring. 

What other advice do I have?

Customers of our company use the solution to monitor servers in digital banking, online banking applications and other financial entities. AppDynamics Server Monitoring is a user-friendly solution. The dashboard, flow providing maps of varying applications and the back-end calls are easy to understand in the solution. 

The alerting mechanism works satisfactorily and efficiently as other solutions. Notifications are provided in the dashboard, or they can also be sent to users via email or SMS by AppDynamics Server Monitoring, other solution don't have multiple alerting options. 

After implementing the solution, we haven't witnessed any operational cost reduction, but performance improvements have been identified. The solution has provided exceptional root cause analysis and technical solutions for problem identification and resolution. 

The correlation feature available with AppDynamics Server Monitoring is absent in other competitive solutions. The aforementioned feature helps evaluate the impact of one application's issues on the other, pinpoint the error location, and check the dependency between applications. Compared to the NMS, the APM can provide more information on user monitoring. 

Some security features and threat loophole identification features can be included in AppDynamics Server Monitoring by the vendor. As the solution also maintains baselining, it can take a proactive approach based on historical data to gain AI capabilities. If AI features are included, then AppDynamics Server Monitoring will probably be able to predict upcoming application failure by analyzing some metrics that have gone down. 

I would recommend AppDynamics Server Monitoring to other users due to its user-friendliness. A Competitor solution from Dynatrace provides almost the same features as AppDynamics Server Monitoring, but their dashboards and overall usability are quite complex. Many financial sector companies and government organizations often prefer an on-prem version, which is provided by AppDynamics Server Monitoring, but other solutions like Datadog are available as SaaS. I would rate AppDynamics Server Monitoring as nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1241094 - PeerSpot reviewer
Managing Director, Founder at a tech services company with 1-10 employees
Real User
Top 20
Nov 28, 2023
A monitoring solution that enables enables you to observe and visualize your full technology stack, from database and server to cloud-native and hybrid environments
Pros and Cons
    • "If we consider the implementation of alternative solutions, such as Dynatrace, there is a notable difference in the approach to agent-based service monitoring. For instance, Dynatrace employs a single-agent solution, which can pose security concerns. When installing Dynatrace, granting the agent ld pro payload rights is a requirement. In contrast, our solution ensures a more secure approach by not requiring root and administration access. While we currently utilize an agent-based solution, there may be a shift in the next one or two years, possibly with the adoption of Open Telemetry. It's anticipated that many APM vendors, including Dynatrace, may alter their structure or strategy for implementation. However, as of now, the trend is towards an increasing number of implementations daily."

    What is our primary use case?

    Our primary use case is to comprehend infrastructure challenges when facing performance issues, we can easily correlate them to the hosting infrastructure for the application. Over the past two decades, the shift from physical servers to VMs has led to various infrastructure problems, such as shared resources like disk space, CPU, and memory, causing slowdowns. Customers often seek to determine whether the issue lies in the infrastructure's server side. Additionally, with the transition from VMs to container-based solutions, measuring metrics like CPU, memory, or disk usage in these dynamic container environments becomes challenging. Customers rely on this solution to gain insights into these complexities.

    What is most valuable?

    When compared to its major competitor, Dynatrace, AppDynamics stands out by providing dynamic learning capabilities for infrastructure and server metrics. Unlike Dynatrace, AppDynamics enables dynamic baselining for all server metrics, such as CPU and memory. This allows customers to establish patterns, like CPU trends every Wednesday from 9 to 11 AM, and set dynamic baselines accordingly. With this feature, alerts can be triggered based on deviations from the dynamic baseline rules. This capability is distinctive, as other APM solutions and monitoring tools lack dynamic baselining options for infrastructure visibility.    

    What needs improvement?

    If we consider the implementation of alternative solutions, such as Dynatrace, there is a notable difference in the approach to agent-based service monitoring. For instance, Dynatrace employs a single-agent solution, which can pose security concerns. When installing Dynatrace, granting the agent ld pro payload rights is a requirement. In contrast, our solution ensures a more secure approach by not requiring root and administration access. While we currently utilize an agent-based solution, there may be a shift in the next one or two years, possibly with the adoption of Open Telemetry. It's anticipated that many APM vendors, including Dynatrace, may alter their structure or strategy for implementation. However, as of now, the trend is towards an increasing number of implementations daily.

    For how long have I used the solution?

    I have been using AppDynamics Server Monitoring recently.

    What do I think about the stability of the solution?

    It is very stable and I would rate it 9 out of 10. 

    What do I think about the scalability of the solution?

    It is very scalable and I would rate it 10 out of 10.

    How was the initial setup?

    It's very easy.It takes couple of minutes only.

    What's my experience with pricing, setup cost, and licensing?

    It's true; it's not an inexpensive solution. Dynatrace and AppDynamics are consistently on the pricier side. However, when comparing with other solutions like Datadog or New Relic, it becomes apparent that they are significantly more affordable. The pricing may seem high at the list or discounted level, but what truly matters is the business value assessment. After completing this assessment, customers often recognize the value proposition and find the cost justified.

    What other advice do I have?

    In all honesty, APM solutions, including AppDynamics, tend to be expensive, and they may have fewer features compared to other legacy monitoring solutions. I typically advise against using AppDynamics or similar APM solutions solely for server monitoring due to their cost and potential limitations. To maximize usefulness, it's crucial to complement these solutions with other monitoring tools and features.

    I would rate it 9 out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Ayobanji Iluyomade - PeerSpot reviewer
    IT Service Performance Manager at MTN
    Real User
    Top 5Leaderboard
    Oct 6, 2023
    The product can drill down to the errors, but it is expensive and has performance issues
    Pros and Cons
    • "The product has the ability to drill down to the errors whenever we have issues."
    • "The solution has performance issues after we deploy the agent."

    What is our primary use case?

    We use the product to monitor some of our critical systems. We started using the solution for application performance monitoring.

    What is most valuable?

    The product has the ability to drill down to the errors whenever we have issues.

    What needs improvement?

    The solution has performance issues after we deploy the agent.

    For how long have I used the solution?

    I have been using the solution for about three years.

    What do I think about the stability of the solution?

    The product is stable.

    How was the initial setup?

    The initial setup was easy.

    What's my experience with pricing, setup cost, and licensing?

    The tool is expensive.

    What other advice do I have?

    I recommend the solution to others. Overall, I rate the product a seven out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Splunk AppDynamics Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2026
    Buyer's Guide
    Download our free Splunk AppDynamics Report and get advice and tips from experienced pros sharing their opinions.