Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Automation Anywhere Document Automation

Eletrobras, Osaic, Jemena, KPMG

Popular Solutions

3 reviews

0 reviews

154 reviews

2 reviews

1 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Outsourcing Company

Computer Software Company

Outsourcing Company

18%

Comms Service Provider

11%

Financial Services Firm

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Review 1 of 2

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
Read full review of AI Agent Studio »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

Customer Service

Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
Read full review of ABBYY Vantage »
Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Review 1 of 30

VivekMishra
AVP, Technology & Solutions at Cygnet Infotech
We are satisfied with the technical support from Automation Anywhere. They have been helpful in solving issues,...
Read full review of BotFarm »
Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support is difficult to reach and obtain a resolution.
Read full review of Automation Anywhere »
Christian Pinheiro
Executive Tech Manager at Inter
I rate Automation Anywhere support nine out of 10. The local support in Brazil could improve. While it has gotten...
Read full review of Automation Anywhere »
Sunilkumar Venugopal
Head of RPA Team at Olam International
The product has a very good support team. We have not had any major challenges with them.
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Dylan Mahan
Manager, Automation at Boston Scientific
Their customer support is very good. There are very few times when we have to go out and open up a ticket, but every...
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Tayyabali Sayed
Transformation, Automation & Outsourcing Partner (Tao) at CLA Global Indus Value Consulting
We have been with Automation Anywhere as their platinum partners, and for us, the first and foremost recommendation...
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Amahl Williams
Hyperautomation Transformation & Strategy at a tech services company
I rate Automation Anywhere eight out of 10. It's on par with competitors, especially if you get the enterprise...
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Murali Perumalraj
Senior Manager, Automation & Integration Platforms at a manufacturing company
The support from Automation Anywhere has been outstanding, with timely responses to submitted tickets and effective...
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Neethushree S
QA in RPA at Merck Group
The customer service and support team is really good. We faced many challenges in certain scenarios, and even with...
Read full review of IQ Bot [EOL] »
Islam Fathy
Senior RPA Developer at Valleysoft
Their support is good.
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Anonymous User
Senior Rpa Consultant at a computer software company
I rate the technical support by Automation Anywhere 10 out of 10.
Read full review of BotFarm »
Kaushik-Mukherjee
Project Manager at ANZ Banking Group
The support that we receive from Automation Anywhere is really good. We have specific customer success managers as a...
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Anonymous User
Technical Lead - Robotics at a tech services company
We have ongoing support from AA. I appreciate Automation Anywhere support when I talk to them. There are quite a few...
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Anonymous User
RPA Developer at a pharma/biotech company
I rate Automation Anywhere support 10 out of 10. The tech support is great. We have a CSM we can contact for...
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Anonymous User
Director at a consultancy
Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and...
Read full review of BotFarm »
Anonymous User
CPA at a tech services company
I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I...
Read full review of Automation Anywhere »
AnkitAnand
Senior Consultant at a financial services firm
Whenever we are stuck at any point where we don't know something about a feature, we just reach out to the support...
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Apshana A
Professor at a university
It has good technical support, but the response quality and availability depend on your subscription plan. They offer...
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Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
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Anonymous User
Software Engineer at Accenture
The technical support team has good knowledge of the product. They understand problems well and then provide solutions.
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Anonymous User
Product Manager at a university
The technical support is critical for this product, but we have found them a challenge to work with.
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Anonymous User
VP Software Engineering at a tech services company
I haven't had a chance to interact with technical support yet. The community support is good.
Read full review of BotFarm »
SaravanaVelayudham
Global Head Training at Acronotics
Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after....
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Anonymous User
Manager at a consultancy
The technical support team delays responding to our queries, and their solutions are not quite accurate. When someone...
Read full review of IQ Bot [EOL] »
Anonymous User
Business Operations Associate at ZS Associates
Best customer service. They heard our case and provided the solution in a short turnaround time.
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MichaelWilliamson
Automation Lead at University of Melbourne
The technical support in Melbourne, it's great. We have a strong relationship with Andrew Rowlands, who's our...
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Reginald Christian
Head IT Operations and Infrastructure at a consultancy
The response from the technical support is really good. I just met the account manager and he was thrilled to see me.
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Anonymous User
Manager Technical Solutions Architect at a energy/utilities company
We are in partnership with Automation Anywhere, and they are providing us good support. We haven't faced any...
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Joel Samuel
Manager at a comms service provider
I've contacted and escalated to the technical support team for this solution multiple times. I would rate them 3.5...
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Anonymous User
Software Engineer at Capgemini
The technical support is excellent.
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Review 1 of 30

Technical Support

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