Compare ConnectWise vs Zoom Video Communications

ConnectWise

Based on 84 reviews.

Zoom Video Communications

Based on 234 reviews.

Latest Research

Buyer's Guide

ScreenConnect vs. Zoom Workplace Business

September 2026

Zoom Workplace Business vs. ScreenConnect

Updated: September 2026

Buyer's Guide

ScreenConnect vs. Zoom Workplace Business

September 2026

ScreenConnect vs. Zoom Workplace Business

Updated: September 2026

Sample Customers

ScreenConnect

Jon Rosen Systems

Zoom Workplace Business

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Popular Solutions

ScreenConnect

0 reviews

ConnectWise PSA

1 reviews

ConnectWise Automate

0 reviews

Zoom Workplace Business

28 reviews

Top Industries

Construction Company

13%

Outsourcing Company

12%

Comms Service Provider

Manufacturing Company

Outsourcing Company

17%

Construction Company

10%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Faiz Fortune
Project Engineer at Moksh Tech
I use ConnectWise RMM to monitor my projects, and I also use it for automation. ConnectWise RMM's scripting tools...
Read full review of ConnectWise RMM »
Sivashankar Krishnamoorthie
Associate Director at a outsourcing company
I have been working with ConnectWise PSA for the past four years, and we are using the platform for our ticketing...
Read full review of ConnectWise PSA »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

Yifate Yusuf
Team Lead at GE
Zoom Workplace Business has been our cornerstone to our success as an organization, keeping our team connected across...
Read full review of Zoom Workplace Business »

Review 1 of 1

Customer Service

Bj Ali
System Administrator at a computer software company
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive, as I have never...
Read full review of ConnectWise RMM »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
We haven't had to use technical support.
Read full review of ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
On a scale of one to ten, I would give their tech support a five.
Read full review of ConnectWise Automate »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
Kaseya's support is a little better than ConnectWise. The technical support of ConnectWise PSA is not very good....
Read full review of ConnectWise PSA »
Anonymous User
Network Admin at a hospitality company
Technical Support wasn’t and hasn’t been needed.
Read full review of ScreenConnect »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ScreenConnect »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
President at IBF Consulting
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ScreenConnect »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ScreenConnect »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ScreenConnect »
Anonymous User
CEO
Technical support is fine.
Read full review of ScreenConnect »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ScreenConnect »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Matt Ellery
Principal Consultant at Ellnet
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ScreenConnect »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ScreenConnect »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Anonymous User
Cyber Security Software Engineer at a tech services company
Their support has been decent, equaling that of Wazuh as they're both in the group chat now.
Read full review of ConnectWise SIEM »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
Elmira Iravani
Network Administrator at Hanatech
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
Principal at a healthcare company
Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any...
Read full review of ScreenConnect »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise PSA »
David Hetherington
Manager, Technical Team at Expert It Solutions Alberta
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat...
Read full review of ConnectWise RMM »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ScreenConnect »
Tom Cross
President at Fairoaks IT
Technical support is okay. I would rate them at a seven out of ten. They are mostly helpful and responsive.
Read full review of ConnectWise PSA »
Anonymous User
Associate Director NSOC at a computer software company
I have had experience dealing with technical support. In the past, when I needed something, they were very helpful...
Read full review of ConnectWise Automate »
Anonymous User
CTO at Techexeconline.com
I would give them 10/10 as they have been quick to respond to any inquiries I have had.
Read full review of ScreenConnect »

Review 1 of 30

Clara Chen
First Vice President/ Private Banking Manager at Eastwest Bank
I have not used the technical support from Zoom.
Read full review of Zoom Workplace Business »
RaynielBadiola
Technical Director at Secur Links
I have not contacted the support from Zoom.
Read full review of Zoom Workplace Business »
Mahender Nirwan
Software developer at TAIGLE LLC
I haven't used Zoom's tech support.
Read full review of Zoom Workplace Business »
Yifate Yusuf
Team Lead at GE
I would add that customer support, especially the team from Zoom, is very proactive, dedicated, and supportive 24/7....
Read full review of Zoom Workplace Business »
Luiz Kazan
Head of Digital Solutions at a computer software company
Zoom provides more pages and information for consultation than direct support. I haven't hired support that allows me...
Read full review of Zoom Workplace Business »
Marcelo Sena
Business and Solutions Development Manager at a comms service provider
I've never had a problem with any of the technology. Therefore, I haven't had a need to contact technical support. I...
Read full review of Zoom Workplace Business »
Sahil Vijay
Senior Oracle Analytics Cloud Consultant at a tech vendor
When the users have problems, they do not reach out to Zoom's technical support directly. Rather, they reach out to...
Read full review of Zoom Workplace Business »
Sachindra S
Senior Software Engineer at a tech services company
I have not contacted technical support.
Read full review of Zoom Workplace Business »
Craig Kona
Chief Information Officer at SYNOVA CONSULTANCT
I have not contacted the support from Zoom.
Read full review of Zoom Workplace Business »
Anonymous User
Manager at a comms service provider
I have not faced any technical issues and have not had to contact support.
Read full review of Zoom Workplace Business »
Anonymous User
RPA Operations Manager at a consultancy
I've never used technical support.
Read full review of Zoom Workplace Business »
Cristian-Silva
Virtual network solution Engineer at a tech vendor
I'm from the IT world and can do my own troubleshooting. I've never been in touch with technical support. I cannot...
Read full review of Zoom Workplace Business »
Anonymous User
Service Delivery Lead at a insurance company
I have not needed to contact the technical support of Zoom.
Read full review of Zoom Workplace Business »
Ornit P
Team Leader at Elbit Systems Ltd
I have never used the solution's technical support.
Read full review of Zoom Workplace Business »
Denny Oommen
Senior Manager-Collaboration (Presales) at syndrometech
Zoom has an email address. You write to them about any issues, and they respond.
Read full review of Zoom Workplace Business »
Katja B.
Senior Marketing Manager DACH at a tech vendor
I have no experience with customer support for Zoom Workplace Business as I am not in contact with them.
Read full review of Zoom Workplace Business »
Laura Wooten
Director at a consultancy
I have never reached out directly to their support but have used online resources and community support for...
Read full review of Zoom Workplace Business »
Anonymous User
Account Manager, Cybersecurity at a tech services company
We have not contacted technical support.
Read full review of Zoom Workplace Business »
Anonymous User
Business Development Manager of Storage Systems at a manufacturing company
I have no experience with support because I have never needed any.
Read full review of Zoom Workplace Business »
Marc Staimer
President/CDS at Comcast Business
I have not been in contact with technical support.
Read full review of Zoom Workplace Business »
Anonymous User
Lead Presales at a tech services company
I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.
Read full review of Zoom Workplace Business »
BurhanGüvercin
Corporate Development Manager at Komagene
I have never needed to contact Zoom Technical Support, so I didn't ever need to reach out.
Read full review of Zoom Workplace Business »
Chandra Cipta
Senior Manager at Mitrais
We haven't had any issues with the solution so far, so we haven't had to contact them at all. I can't speak to the...
Read full review of Zoom Workplace Business »
Anonymous User
Solution Architect & Presales Lead at a tech services company
I've never directly dealt with Zoom technical support. We have our own internal IT team. If we run into problems with...
Read full review of Zoom Workplace Business »
Anonymous User
Product Manager at a computer software company
I've never had to reach out to Zoom's technical support or customer service because I've never had a reason.
Read full review of Zoom Workplace Business »
Anonymous User
System Support Executive at VF Corporation
Two or three years ago the global team was not able to use a feature on the old version. Suddenly, Zoom wasn't...
Read full review of Zoom Workplace Business »
Anonymous User
Portfolio Manager at a computer software company
I haven't had any issues with technical support.
Read full review of Zoom Workplace Business »
Nandini Yadav
Senior Research Associate at LearningMate
I have not spoken with anyone in the technical support team. We have our own IT department and go directly to them if...
Read full review of Zoom Workplace Business »
David Runyon
Commercial Territory Manager at NetApp
I have never needed to contact technical support. I am in sales. Our IT people may have been in contact with them.
Read full review of Zoom Workplace Business »
Pham_Van_Anh
Consultant at Commercial Metals Company
We have been able to resolve our own problems without assistance from the vendor. It is very easy to use.
Read full review of Zoom Workplace Business »

Review 1 of 30

Technical Support

No Data Available

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