Compare Contrast Security vs Rapid7

Contrast Security

Based on 18 reviews.

Rapid7

Based on 214 reviews.

Latest Research

Buyer's Guide

Contrast Security Assess vs. Rapid7 AppSpider

September 2026

Rapid7 AppSpider vs. Contrast Security Assess

Updated: September 2026

Buyer's Guide

Contrast Security Assess vs. Rapid7 AppSpider

September 2026

Contrast Security Assess vs. Rapid7 AppSpider

Updated: September 2026

Sample Customers

Contrast Security Protect

Williams-Sonoma, Autodesk, HUAWEI, Chromeriver, RingCentral, Demandware.

Contrast Security Assess

Williams-Sonoma, Autodesk, HUAWEI, Chromeriver, RingCentral, Demandware.

Rapid7 AppSpider

Microsoft

Popular Solutions

Contrast Security Assess

4 reviews

Contrast Security Protect

0 reviews

Rapid7 InsightVM

7 reviews

Rapid7 InsightIDR

3 reviews

Rapid7 MDR

20 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Comms Service Provider

10%

Construction Company

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Our use case is normal support on top of the WAF for protecting our environment. We have it on the development side...
Read full review of Contrast Security Protect »

Review 1 of 1

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Contrast Security's support is great.
Read full review of Contrast Security Assess »
Akshay Waghmare
Manager at a consultancy
We take help from the support team. We raise a ticket, and they help us. It is easy and good. They offer us the...
Read full review of Contrast Security Protect »
Mustufa Bhavnagarwala
CyberRisk Solution Advisor at a consultancy
Many tickets have been raised to understand some functionality or issues in what the solution reports. We can...
Read full review of Contrast Security Assess »
ToddMcAlister
Lead Application and Data Security Engineer at a insurance company
Contrast Security's support is great. They're willing to spend a lot of time on your problem. When we were optimizing...
Read full review of Contrast Security Protect »
Ryan Flake
Threat & Vulnerability Management Senior Analyst at a tech vendor
Contrast support has been great in fixing any issues or getting back to us with questions. They seem to really be...
Read full review of Contrast Security Assess »
Anonymous User
Manager at a consultancy
On a scale from one to five, Contrast technical support is about a four. I haven't had too many support issues just...
Read full review of Contrast Security Assess »
Anonymous User
Director of Threat and Vulnerability Management at a consultancy
I don't think I've ever called their tech support. I've always either opened tickets through the web UI or by email....
Read full review of Contrast Security Assess »
Anonymous User
Product Security Engineer at a tech services company
Contrast's tech support is very helpful. They answer our questions and address our concerns. It's been easy and...
Read full review of Contrast Security Assess »
Anonymous User
Senior Customer Success Manager at a tech company
Tech support gets very high ratings. They're responsive and knowledgeable. They're available and if there's something...
Read full review of Contrast Security Protect »
Ramesh Raja
Senior Security Architect at a tech services company
They have a cool, amazing support team that really helps us. I've seen a bunch of other vendors where you put in...
Read full review of Contrast Security Assess »
Anonymous User
Management Of Quality Managers at a tech vendor
Customer support is one of the strongest points of Contrast Security Assess, as they are really responsive and answer...
Read full review of Contrast Security Assess »
Anonymous User
Senior Customer Success Manager at a tech company
The technical support is excellent, with a knowledgeable team and access to the necessary resources.
Read full review of Contrast Security Assess »
Aggelos Karonis
Technical Information Security Team Lead at Kaizen Gaming
Every time that we approach them with a request, we have had an immediate response, including the solution, with the...
Read full review of Contrast Security Assess »
Anonymous User
Postdoctoral Research Fellow at a program development consultancy
I was not directly working with any customer support personnel for any of my work with Contrast, so I do not know...
Read full review of Contrast Security Assess »
Anonymous User
Director of Innovation at a tech services company
Their level of support and troubleshooting for the product is limited because of how they handle troubleshooting....
Read full review of Contrast Security Assess »
AggelosKaronis
Senior Manager of Information Security at Kaizen Gaming
The solution's support is very helpful and fast. They offer quality support.
Read full review of Contrast Security Assess »

Review 1 of 16

Oluwaseun Sonaike
Head, Networks And Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Aritro Bhattacharjee
Product Specialist at Frontier Business Systems
The customer support for Rapid7 MDR is excellent. I rate the customer support a perfect ten out of ten.
Read full review of Rapid7 MDR »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
JensWolf
Systems Administrator at a consultancy
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Yuva Viswanatham
Senior Platform Engineer Lead at a tech services company
The customer support for Rapid7 InsightCloudSec is good, as very prompt responses are received to queries.On a scale...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Solutions and Alliances at a tech services company
Our company mostly receives fast and suitable support from Rapid7 InsightIDR, but sometimes the response arrives...
Read full review of Rapid7 InsightIDR »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Anonymous User
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »

Review 1 of 30

Technical Support

No Data Available

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