Compare Dell Technologies vs Diligent

Dell Technologies

Based on 2526 reviews.

Diligent

Based on 15 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

191 reviews

Dell PowerStore

166 reviews

Dell Business Laptops

212 reviews

ACL Analytics

5 reviews

Diligent One Platform (formerly Highbond)

0 reviews

Galvanize IncidentBond [EOL]

0 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

10%

Construction Company

Financial Services Firm

10%

Government

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Anonymous User
ACL Consultant
We normally use ACL Analytics to automate what we call control testing across different business areas. We have...
Read full review of ACL Analytics »
WillWillis
Data Analyst at Rhythex
The primary use case of the solution is analytics.
Read full review of Diligent One Platform (formerly Highbond) »
Daniel Eakin
Information Security Engineer at a financial services firm
The Rsam solution that we have implemented at my employer is used in many ways. Due to the nature of information...
Read full review of Galvanize IncidentBond [EOL] »

Review 1 of 3

Customer Service

Gillian Switalski
Chief Executive at Infrared Kinetics
The Dell support has been amazing. We have been supported fully, and Dell provides us access to upgrades and supports...
Read full review of Dell OptiPlex Desktop Computers [EOL] »
SunilNarayanan
Sr.EMC Storage Specialist at a energy/utilities company
The support for this solution is really good. I always use the chat medium because it is easy to open a ticket and...
Read full review of VxRail »
Hamad Khan
L1 System Engineer at Flint Tech
The technical support team is good.
Read full review of Dell PowerConnect Switches [EOL] »
Mohamed Elfakharany
Data Protection Engineer at a tech services company
I contacted technical support when a product failure occurred in NVRAM or DEMS while powering on the system. This...
Read full review of Dell PowerProtect Data Domain »
KennethEtsula
Presales Manager at Spartec
I rate the technical support a seven out of ten.
Read full review of DD Boost »
Nagendra Nekkala.
Senior Manager Ict & Innovations at Bangalore International Airport Limited
The support team is highly supportive, responsive, and efficient in providing solutions.
Read full review of Dell Unity XT »
Isaac Fisher
Chief Financial Officer at STL
It took a while the last time I tried to get support, but once I got connected to the support, it was quite easy. I...
Read full review of Dell NetWorker »
Dusko Petrovic
Chairman & CEO at DIGIT MONTENEGRO D O O
Dell's technical support is ok.
Read full review of Dell PowerStore »
ErmiasGirma
Cloud Infrastructure Engineer at Safaricom Ethiopia plc
The technical support is very helpful. Despite some challenges in the past, the support team is knowledgeable, and...
Read full review of Dell NetWorker »
Alexander Zhuravel
Head of Network and Server infrastructure department at JSC Alfa Bank Ukraine
Our company contacted the technical support team of Dell. We only ask the tech support for hardware and...
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Anonymous User
Senior Systems Engineer - Storage Resource Management at a tech services company
The technical support is very good.
Read full review of Dell VPLEX »
Anonymous User
Senior Infrastructure Engineer at a manufacturing company
Technical support is excellent.
Read full review of Dell XtremIO »
Seniostoe09976
Senior Storage Engineer at a transportation company
So far, technical support has been really good.
Read full review of Dell PowerMax »
Anonymous User
Solutions Architect at a tech services company
We've used technical support but it wasn't Unity's fault, it was the customer's. The tech support is very good.
Read full review of Dell Unity XT »
Cezary Majewski
Network Infrastructure Administrator at PCC Intermodal
We've reached out to technical support, and we've had a good experience. Dell offers very good support.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Senior Manager, Disaster Recovery, Storage & UNIX Systems at a financial services firm
I evaluate Dell's support for PowerMax as very good, especially regarding their response time as well as their...
Read full review of Dell PowerMax »
WalterMHLONGO1
Executive Manager, IT Operations
Technical support of Dell EMC ECS is fine as long as you are paying your licensing for both software and hardware. If...
Read full review of Dell ObjectScale »
Sachin JungKarki
Chief Information Security Officer at KNS
We have contacted technical support.
Read full review of Dell PowerEdge C- Series »
Anonymous User
Storage And Virtualization Architect at a legal firm
The support is very good.
Read full review of Dell Unity XT »
Coenie Rossouw
Storage specialist at Vodacom Business
Its technical support is excellent. It stands out as a primary factor in our decision to choose Dell. I would rate it...
Read full review of Dell Avamar »
Anonymous User
Technical Architect at a tech services company
We didn't have any issues with technical support.
Read full review of VxRail »
Adalberto Ortiz Gonxalez
Works at Professsionales ‘‘em computer
The technical support needs to be improved, and I would give them a six out of ten. They could assign more digital...
Read full review of VxRail »
Anonymous User
Data Center Manager at a manufacturing company
Dell's tech support has been good overall. While we rarely need assistance, finding the right entry point into their...
Read full review of Dell PowerEdge R-Series »
Dave Stromberg
Senior Infrastructure Engineer at a financial services firm
The technical support has been good. When we did run into an issue, once I told them what the problem was, they were...
Read full review of Dell PowerMax »
Anonymous User
Chief Executive Officer at a cloud solution provider
We've relied on tech support for at least twenty years, and every time we've reached out, we've received swift and...
Read full review of Dell PowerEdge R-Series »
Anonymous User
G. Manager- Technical Services
I have been in contact with technical support and the experience was good.
Read full review of Dell XtremIO »
Robert Ivanusa
Director Of IT And Corporate Security at SLOVENSKI DRŽAVNI HOLDING, d.d.
I would rate customer support as excellent.
Read full review of Dell PowerEdge R-Series »
Asa Asdas
Technician at Sheeltron Digital Systems Private Limited
We have a dedicated team for technical support. However, we contact Dell's support team in case of complicated...
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Storage Architect at a tech services company
All experiences with tech support have been positive. It was never problem with product itself, mostly configuration...
Read full review of VNX [EOL] »
Desi Rodriguez
Manager, Systems & Desktop Support at Tilson Home Corporation
Besides reliability, the other benefit of using Dell PowerEdge Rack Servers is the good customer service we receive...
Read full review of Dell PowerEdge R-Series »

Review 1 of 30

John Erian
Team leader - Internal Audit sector at HD Bank
I escalate many questions to technical support, and they usually respond to me. However, the local support sponsor in...
Read full review of ACL Analytics »
Victor Mugambi
Group Internal Audit - Data Analytics Specialist at a non-profit
The technical support team for ACL Analytics is quite efficient and ready to help if I face any challenges.
Read full review of ACL Analytics »
Sohail Ahmed
Assistant Audit Officer at protonmail
I found ACL Analytics to be a very reliable software. When I encountered issues in different scenarios, I sought help...
Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at Saint Tammany Parish Hospital
I get an answer whenever I call support.
Read full review of ACL Analytics »
WillWillis
Data Analyst at Rhythex
Technical support is available 24 hours seven days a week. The response time is good.
Read full review of Diligent One Platform (formerly Highbond) »
Anonymous User
Senior Audit Analyst 2 at a tech vendor
We contacted technical support via a vendor. For major technical issues, resolutions typically took six to eight...
Read full review of ACL Analytics »
Anonymous User
CSO at a wellness & fitness company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Diligent One Platform (formerly Highbond) »
Bentry Harawa
Assistant ICT Officer at Egenco

Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at Saint Tammany Parish Hospital
I've used them a few times. They've been pretty helpful whenever I had any issues.
Read full review of ACL Analytics »
Anonymous User
ACL Consultant
I would rate the technical support for ACL Analytics as a 7. This rating is due to slow response times; it would take...
Read full review of ACL Analytics »
Anonymous User
Managing Member at Christina M. Durta, CPA, LLC
Customer Service: They're very good. Technical Support: They're very good.
Read full review of ACL Analytics »

Review 1 of 11

Technical Support

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