Compare Dell Technologies vs Dynatrace

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Popular Solutions

Dell PowerEdge R-Series

191 reviews

Dell PowerStore

166 reviews

Dell Business Laptops

212 reviews

Dynatrace

18 reviews

Ruxit [EOL]

0 reviews

Dynatrace Operator

1 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

10%

Construction Company

Financial Services Firm

17%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Customer Service

Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
Technical support was absolutely supportive. Whenever we faced any issues, we logged a call with Dell and immediately...
Read full review of Dell PowerProtect Data Domain »
RaedHassan
Senior Specialist Backup/Storage at National Bank of Kuwait
I have contacted Dell support for some Dell NetWorker issues. I think the support provided by Dell is good when...
Read full review of Dell NetWorker »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
The support from Dell is exceptionally great. They offer support for almost all of the products on the market — all...
Read full review of Dell Avamar »
Patrick Posch
Head Of IT / Erp System at Innerio Heat Exchanger GmbH
The support is good. I would rate the support for Dell Business Laptops at eight.
Read full review of Dell Business Laptops »
Pranav Telang
DGM at Airtel Digital
When we had the compliances and any of the backups were getting failed or we identified that some of the backups were...
Read full review of Dell PowerProtect Data Manager »
Juan LuisNuñez
Engineering Director at MC Microcomputación
Working with Dell Support is really easy and reliable. In some cases, the response times could improve, but we...
Read full review of Dell RecoverPoint for Virtual Machines »
GaurangPatel
Technical Director at Allot Group
The technical support is reasonable but I feel that the turnaround time is very high and can be improved.
Read full review of Dell SC Series »
PurwandiPurwandi
Senior Cloud Engineer at PT. Sigma Cipta Caraka (Telkomsigma)
We have had their tech support until now. There is no problem with their tech support. They provide good support.
Read full review of Dell Avamar »
John-Mason
Director Information Security at MetLife Stadium Company, LLC
I evaluate Dell Enterprise Laptops customer service and technical support, and tech support is a whole other issue....
Read full review of Dell Business Laptops »
Claudiu Giurgiu
Sr Server Administrator at Panduit European Solutions
Technical support is great. They always answer my questions and solve my issues. We are quite satisfied with the...
Read full review of Dell PowerEdge VRTX [EOL] »
York Leong Darren Tan
Senior Manager, Information Technology at a manufacturing company
I have no complaints about customer support.
Read full review of Dell Business Laptops »
Anonymous User
Implementation Unit at a tech services company
Customer Service: I don't have any complaints. Technical Support: Excellent. I think EMC support service is...
Read full review of Dell SC Series »
Anonymous User
Senior Solutions Architect at a healthcare company
They need to make it easier to get to higher levels of support.
Read full review of Dell PowerMax »
Anonymous User
Senior Manager IT at a financial services firm
Tech support is good. Just like most of the EMC products, there is a knowledgeable staff.
Read full review of Dell Unity XT »
BatjargalByambasuren
VP of Digital Technology and Innovation
They have superior customer support compared to Supermicro, which does not cater to enterprise-level needs.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Solution Architect at a tech services company
The technical support was great. I created a ticket and it was resolved.
Read full review of Dell Avamar »
Anonymous User
Teamleitung Technical Sales at a tech services company
In general, it's common to encounter issues, especially during late hours when support might not be readily...
Read full review of Dell PowerEdge R-Series »
Sat-Sat
service delivery manager at a pharma/biotech company
The customer support is good. I would rate the customer support of Dell Business Laptops a nine on a scale of one to...
Read full review of Dell Business Laptops »
Anonymous User
VP IT Operations at a computer software company
Their support for their solutions is one of the best aspects of Dell.
Read full review of Dell PowerEdge R-Series »
Sergio Omar Ruiz Paz
Specialist Senior N2 at Entelgy
I rate technical support for Dell as an eight out of ten. Support is crucial when restore functions are not working,...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Pre-Sales and Technical Manager at a tech services company
Sometimes it's difficult to reach the real experts to get a solution. The escalation process is not that great, but...
Read full review of Dell PowerProtect Data Domain »
AdnanAli Khan
Regional Sales Manager at New Horizon Computers
As far as support is concerned, they are good. Still, when we talk about support in terms of part replacement, I...
Read full review of Dell PowerStore »
Anonymous User
System Engineer / Backup Admin at a government
Technical support for this solution is very good. They are nice people and whenever we need support, they turn up and...
Read full review of Dell NetWorker »
Anonymous User
Senior Consultant at a tech services company
I have contacted them many times. The best thing about their support is that there is single support for software,...
Read full review of VxRail »
Miha Zvan
Chief Technology Officer at alldea
Regarding the technical support of Dell, I find it okay; I do not have any complaints about Dell's support. You get...
Read full review of Dell PowerEdge MX- Series »
Jeremy Meeler
Systems Programmer/Specialist -- Infrastructure Engineer at NC State University
I would rate support for this solution a six out of ten. A few years ago, I would have rated it an eight or nine out...
Read full review of Dell Unity XT »
Anonymous User
Broadcast With Dish Network Staff Engineer at a comms service provider
Based on whatever little service my company has used from the support team, I feel they are good. Though the...
Read full review of Dell PowerStore »
Anonymous User
Senior Manager, Information Technology Information Security at a tech vendor
I do not have feedback on customer service.
Read full review of Dell Business Laptops »
Anonymous User
Senior Specialist at a tech services company
Customer Service: 9/10 - we get immediate support from EMC. Technical Support: 9/10 - we get immediate support from EMC.
Read full review of VNX [EOL] »
Anonymous User
Solution Architect at a computer software company
The technical support is excellent. It's a very immediate, high level of support. The Mission Critical ProSupport...
Read full review of Dell PowerMax »

Review 1 of 30

Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
Read full review of Dynatrace »
FerencJordanics
System Engineer at a tech services company
The tool's support is hard to reach.
Read full review of Dynatrace »
Anonymous User
Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical Support is very good.
Read full review of Dynatrace »
Anonymous User
Manager of DevOps at a hospitality company
The technical support is excellent.
Read full review of Dynatrace »
Anonymous User
Regional Sales Manager at a tech services company
I do not talk to technical support. Our clients talk to Dynatrace. All our clients inquiries are directed to Dynatrace.
Read full review of Dynatrace »
Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
Read full review of Dynatrace »
Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
Read full review of Dynatrace »
Anonymous User
Capacity And Performance Manager at BBVA
They were helpful. They pinpointed exactly what the problem was, because for us it was a strange behavior. It was not...
Read full review of Dynatrace »
Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
Read full review of Dynatrace »
Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
Read full review of Dynatrace »
Anonymous User
CEO/Founder at Keizer Consulting Group
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
Read full review of Dynatrace »
Gary Frank
CIO FNB Business Lending at First Rand Bank Ltd.
Our experience was very good. Online help via in-app chat was very helpful. Excellent webinar and online training was...
Read full review of Dynatrace »
Anonymous User
V.P. - Pre-Production Performance Architect at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of Dynatrace »
Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
Read full review of Dynatrace »
Anonymous User
Middleware Engineer at a insurance company
Support is pretty good overall. Occasionally, you will get that support person who is not real responsive. However,...
Read full review of Dynatrace »
Anonymous User
Technical Manager at a tech services company
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are...
Read full review of Dynatrace »
Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
Read full review of Dynatrace »
Anonymous User
Managing Director at a computer software company
The technical support is phenomenal - they have a call program called Dynatrace ONE, which is like a customer success...
Read full review of Dynatrace »
Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
Read full review of Dynatrace »
Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
Read full review of Dynatrace »
Anonymous User
Application Analyst at Farm Bureau Insurance Of Mi
Mike Ditmar is probably one of the best engineers that I have ever worked with. If he does not know the answer, he is...
Read full review of Dynatrace »
Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
Read full review of Dynatrace »
AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer at a tech vendor
We had training from them and they're all been knowledgeable. I'm happy with the training that they provided. Their...
Read full review of Dynatrace »
Anonymous User
Associate Consultant at a computer software company
We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of...
Read full review of Dynatrace »
Anonymous User
Integration Architect at a financial services firm
The technical support is good.
Read full review of Dynatrace »
Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
Read full review of Dynatrace »
Anonymous User
Monitoring Engineer at a manufacturing company
Technical support was pretty good. They jumped on the call, and we spent some time with them in India, and issues...
Read full review of Dynatrace »
Anonymous User
Vice President at a financial services firm
We have used the problem management, which is available on the management support community site. We have used that.
Read full review of Dynatrace »
Anonymous User
IT Supervisor at a insurance company
They were pretty effective. We've had to open tickets a couple of times for their new features that we were trying to...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

No Data Available

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