Compare Dell Technologies vs Nitro

Dell Technologies

Based on 2626 reviews.

Nitro

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

200 reviews

Dell Business Laptops

254 reviews

Dell PowerStore

175 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Construction Company

12%

Financial Services Firm

12%

Computer Software Company

10%

Healthcare Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

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Customer Service

Roberto Hung
Automation Instrumentation Consultant at Andrade Gutierrez
I rate their customer service at nine out of ten since our requests have been attended to in a timely manner.
Read full review of Dell PowerEdge MX- Series »
Patrick Posch
Head Of IT / Erp System at Innerio Heat Exchanger GmbH
The support is good. I would rate the support for Dell Business Laptops at eight.
Read full review of Dell Business Laptops »
Nate Moser
Director of Space Programs at a consultancy
I haven't had to use Dell Business Laptops customer support, so I can't speak on that. My IT team handles support...
Read full review of Dell Business Laptops »
Brian Ortega
Desarrollador Python at a comms service provider
I don't know about the customer support for Dell Business Laptops; I have never had to use it.
Read full review of Dell Business Laptops »
AmalludinYahya
Principal Engineer at AXS
For support of Dell PowerEdge MX- Series, I would rate Dell a seven, as their support for EMC storage is not as...
Read full review of Dell PowerEdge MX- Series »
MOHAMEDELSHERIF
Senior Technical Consultant at International Turnkey Systems - ITS
I worked on a Greenfield project, which did not require support. In general, the support is perfect. Furthermore, we...
Read full review of Dell PowerConnect Switches [EOL] »
CanBolat
Solution Architect at GlassHouse
From my perspective as a vendor, the technical support has been fine.
Read full review of Dell PowerProtect Data Manager »
Harinder Singh
Systems Architect at Cisco
The support from Dell ECS is better than NetApp. I rate the support from Dell ECS a nine out of ten.
Read full review of Dell ObjectScale »
SamuelThomas
Consultant at Key Information Technology L.L.C.
The customer service is excellent.
Read full review of Dell VxBlock System »
Jayson Martin
Head IT Data Storage at a insurance company
The initial, on-premises EMC technical support is pretty good. I have no complaints about them. Although we did have...
Read full review of Dell PowerProtect Data Domain »
Isaac Fisher
Chief Financial Officer at STL
The only time I've ever had a challenge was when the problem had gone beyond the initial support. And when we moved...
Read full review of Dell Unity XT »
Costin Barcanescu
Sales Manager at HTSS
They are now experiencing problems with Dell's specifications. They have a typical reporting period of five days and...
Read full review of Dell PowerMax »
Cezary Majewski
Network Infrastructure Administrator at PCC Intermodal
We've reached out to technical support, and we've had a good experience. Dell offers very good support.
Read full review of Dell PowerConnect Switches [EOL] »
Matthias Reuter
Team Lead Hosted Services at CompuGROUP Software GmbH
Their support is superb. Because of CloudIQ and the proactive approach of Dell, the support for customers is...
Read full review of VxRail »
Anonymous User
Systems Architect at a insurance company
Technical support is average. EMC has no telemetry.
Read full review of Dell XtremIO »
Anonymous User
Director of Computing, Biostatistics at a healthcare company
The technical support for the solution was really good. Dell offers support as a service while selling a product, so...
Read full review of Dell EqualLogic PS series »
Anonymous User
Senior Network Admin at a educational organization
Dell Pro Support is great, you always get through to someone who knows what they are talking about. They are helpful...
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Founder / Lead Network Consultant
Customer Service: I would rate their customer service as a 10 out of 10. Technical Support: I would rate their...
Read full review of Dell PowerVault »
Luiz Gasparelo
Owner at Lnetwork
Technical support is very good.
Read full review of Dell Unity XT »
Anonymous User
Solution Architect at Sybyl
I always tell my customers that Dell EMC support is good. Specifically with enterprise storage, like PowerMax and...
Read full review of Dell PowerMax »
Anonymous User
Big Data Architect at a tech vendor
Wonderful people, excellent professionals. Actually, I've got a lot of friends there, as I worked one and a half...
Read full review of Documentum Digital Asset Manager [EOL] »
Ulrich Fuchs
Service Manager at a outsourcing company
I evaluate customer service and technical support with Dell as extremely satisfactory. We have proactive support with...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Architect at a government
I evaluate Dell's customer support as good, as we've always been able to upload the logs and get the parts within the...
Read full review of Dell PowerStore »
Anonymous User
Systems Admin at Farm Bureau Health Plans
I think the support from Dell EMC has improved greatly from what I received from EMC before they were purchased. They...
Read full review of Dell Unity XT »
Rahul Rukhaiyar
Senior technical manager at a recreational facilities/services company
We contact technical support whenever there's a hardware failure. If there is a software glitch, such as the one we...
Read full review of Dell XtremIO »
Anonymous User
Senior Infrastructure Engineer at a retailer
The technical support is excellent, and they consistently possess extensive knowledge about the products.
Read full review of Dell PowerEdge R-Series »
Richard Fairchild
Senior System Engineer at Cox Automotive Inc.
With every interaction that I have had with CrowdStrike on their technical support side, it has been a 10 out of 10....
Read full review of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro »
Nick Goodman
Solutions Architect at a tech services company
Regarding Copilot - which is what they called their support, pre-Dell EMC - people have always had nothing but great...
Read full review of Dell SC Series »
Anonymous User
Network Engineer at a energy/utilities company
It's been great. We haven't had to call much, but I did have to call a couple of weeks ago, and the responsiveness...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Co-Founder and CEO at PT Eugenea Kreasi Utama
Dell EMC support is very, very good. They offer lots of useful information and are very friendly. We find them to be...
Read full review of VxRail »

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Technical Support

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