Compare Dell Technologies vs Optiv

Dell Technologies

Based on 2526 reviews.

Optiv

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

191 reviews

Dell PowerStore

166 reviews

Dell Business Laptops

212 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

10%

Construction Company

24%

Comms Service Provider

16%

Financial Services Firm

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

No Data Available

Customer Service

Dominic Sanfacon
Directeur De Service Informatique at Lassonde
I evaluate customer service and technical support with Dell PowerEdge T-Series as very easy. We have the...
Read full review of Dell PowerEdge T-Series »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
I don't directly use the support services on offer. If I have questions, I tend to direct that to the developers, and...
Read full review of Dell Avamar »
Robert-Nilsson
Business Development Manager at Gignos
I have found the support from Dell EMC Avamar to be not as good as Veeam. The time it takes to receive support could...
Read full review of Dell Avamar »
David O’Connor
Architecture and Planning at a financial services firm
The support from Dell has always been very good, and the performance and reliability of the systems have been...
Read full review of Dell PowerEdge R-Series »
AdityaKumar3
Working Student at HELLA
Dell PowerScale's support is good.
Read full review of Dell PowerScale »
HansThilen
System Technician at Lidingö stad
I rate support nine or 10.
Read full review of Dell PowerEdge R-Series »
Pawel Augustyn
System Advisor at a tech services company
Technical support is good. In the four years that we have used this solution, it's been good, and I would rate...
Read full review of Dell Unity XT »
Mostafa Gouda
Group Technology Services Senior Manager at a tech services company
The technical support for Dell PowerProtect Data Domain is very helpful. I have created multiple tickets with them...
Read full review of Dell PowerProtect Data Domain »
Alex Sawa
Solutions Architect at Netwitz Sdn Bhd
I would rate the technical support for Dell PowerStore as nine.
Read full review of Dell PowerStore »
Anil Rahulwar
L3 Storage Engineer at Capgemini
Customer service for Dell PowerEdge is totally helpful. I really appreciate them as they help a lot to understand...
Read full review of Dell PowerEdge MX- Series »
CyrilleDarmon
CTO at NISKO TECH
I rate Dell customer service 10 out of 10. We had a problem implementing the RAID system on a rack. The Dell RAID...
Read full review of Dell PowerEdge R-Series »
Daniel Dumitru
Inginer de system IT Senior at ENGIE
Customer service and support have been supportive and satisfactory. Dell's support, especially during firmware...
Read full review of DD Boost »
Nissim Bitto
Presale at a comms service provider
The customers like and appreciate Dell's technical support.
Read full review of Dell PowerStore »
Anonymous User
Engineer at a energy/utilities company
It has been good. I'd rate them at least a nine out of ten. There was a little hiccup where they sent one of our...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director of Technical Services at a tech services company
The role I'm in, I'm not directly calling EMC for support. I did, for years, but I haven't with the Unity platform. I...
Read full review of Dell Unity XT »
Anonymous User
Technical Analyst at a government
I would rate my customer service tech support an eight from one to ten, as the technical side of it is a bit low and...
Read full review of Dell PowerProtect Backup Services »
Narender-Singh
Senior presales consultant at TechFacto Global Services Private Limited
The support is very good.
Read full review of Dell PowerVault »
Shamal Chalil
Senior Technical Consultant at Alpha Data LLC
The technical support is good.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Software Engineer at a comms service provider
The technical support from Dell is highly dependent on the service level agreement (SLA). With a higher level of...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Cloud Infrastructure Engineer at a tech vendor
I would rate the customer service and tech support as great.
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Architect at a aerospace/defense firm
It's pretty good, but not great.
Read full review of Vblock [EOL] »
Mina Magdy
Senior Infrastructure Solutions Specialist at Equinox International
The technical support provided by Dell EMC comes with proactive technical support. Customers can upload logs to the...
Read full review of Dell Encryption Enterprise [EOL] »
Anonymous User
IT-Systems Administrator at a manufacturing company
Most times, we take care of things on our own. Usually, when there is something that needs to be fixed or replaced,...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Cybersecurity Consultant at a tech services company
I have always found Dell very helpful.
Read full review of Dell ObjectScale »
Anonymous User
Engineer of IT Operations at a consultancy
Dell EMC technical support is pretty quick.
Read full review of Dell Unity XT »
Anonymous User
Virtualization Team Leader at a healthcare company
Technical support is really good. We have had good, high-quality support with our SC Series. They respond quickly.
Read full review of Dell SC Series »
Adeel Akhtar
Team Lead IT Infrastructure & Datacenter at a financial services firm
If there are any issues, we just open a ticket and are connected with an engineer who helps us solve the problem.
Read full review of VxRail »
Anonymous User
IT System Admin Lead at a energy/utilities company
Technical support is five stars out of five. Every time it has dialed home for any of the issues that we have, so far...
Read full review of Dell Unity XT »
Anonymous User
Systems Engineering Manager at a manufacturing company
The technical support has been really great. I have never had a problem that they were not able to get to the bottom...
Read full review of Dell Unity XT »
Anonymous User
IT Administrator at a construction company
Dell EMC's first-level technical support is very fast and they communicate well. Sometimes they explain things so I...
Read full review of Dell PowerStore »

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Technical Support

No Data Available

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