Compare Dynatrace vs Ranorex

Dynatrace

Based on 367 reviews.

Ranorex

Based on 46 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. SmartBear TestComplete

October 2026

SmartBear TestComplete vs. Ranorex Studio

Updated: October 2026

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Popular Solutions

18 reviews

0 reviews

1 reviews

0 reviews

Top Industries

Financial Services Firm

17%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Manufacturing Company

14%

Outsourcing Company

14%

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
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Review 1 of 2

No Data Available

Customer Service

PankajSingh4
Senior Specialist at Qualitest
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
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Olive Kusumbara
Consultant at a tech services company
The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If...
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AZLAN TAHIR
Manager Solution Architect at 1LINK
Dynatrace Operator's customer service team is very good and extremely helpful. They are very fast and well-trained....
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Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
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Anonymous User
IT Systems Monitoring Consultant at a healthcare company
I use technical support all the time, generally by email. I would say they are very responsive and generally give us...
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Anonymous User
Senior Systems Analyst at a leisure / travel company
I submit a ticket once every week or every two weeks. They always have been pretty comprehensive in their responses....
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Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
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Anonymous User
Programmer at a financial services firm
I have not used technical support.
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A.Sousa
CTO at Marketware
Support is just great. Part of it is public, so everyone can check it out. Dynatrace direct support is even better,...
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Anonymous User
Manager Of Digital Resiliency and APM at Royal Bank of Canada
The technical support has been fantastic, even getting right up to third-level support and getting changes overnight....
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Avinash Podisetti
Architect at Highmark
I would rate the technical support very well. They work with the inside their development teams to get us the best...
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Anonymous User
Associate Consultant at a computer software company
We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of...
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Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
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Anonymous User
Chief Executive Officer at a comms service provider
I cannot provide specific details about their technical support as I am not in charge of that aspect.
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Anonymous User
Sr. IT Manager eCommerce Operations at a retailer
Customer Service: Great relationship. They respond quick and are readily available to help. Technical Support: They...
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Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
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Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
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Anonymous User
DevOps Consultant at a tech services company
I have not used the technical support.
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Ramesh Kumar Ramachandran
Sr. Performance Analyst at a pharma/biotech company
Service capabilities are great, user communities are great, the relationship with Dynatrace support, CSMs, or account...
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Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
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Anonymous User
Manager Of Technology Development
We have a guardian. We don't actually call technical support. We have somebody on-prem. He's knowledgeable and almost...
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SrQA656894
Senior Software Engineer in Test at Autodesk
I have only heard positive reviews.
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Anonymous User
Application Support Analyst
We used a guardian to begin with. He trained us and helped us quite a bit. I think we had him for about six months....
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Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
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Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
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Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
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Anonymous User
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
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Chris Green
Technical Lead at Royal Caribbean Cruises
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Anonymous User
Service Operations Manager at a media company
We have used them extensively. They are very eager to help.
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Review 1 of 30

Thomas Bradley
Software Engineer at BAE Systems
Support was able to help us well during the initial setup.
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Director at IGATE
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Review 1 of 30

Technical Support

No Data Available

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