Compare Ekahau vs NetAlly

Ekahau

Based on 35 reviews.

NetAlly

Based on 108 reviews.

Latest Research

Buyer's Guide

AirMagnet Survey PRO vs. Ekahau AI Pro

September 2026

AirMagnet Survey PRO vs. Ekahau AI Pro

Updated: September 2026

Buyer's Guide

AirMagnet Survey PRO vs. Ekahau AI Pro

September 2026

Ekahau AI Pro vs. AirMagnet Survey PRO

Updated: September 2026

Sample Customers

Ekahau AI Pro

Presidio, Planet Earth, Ruckus

AirMagnet Survey PRO

Houston Methodist Hospital, Love's Travel Stops

Popular Solutions

Ekahau AI Pro

1 reviews

AirMagnet Survey PRO

0 reviews

NetAlly EtherScope nXG

0 reviews

LinkRunner

2 reviews

Top Industries

Comms Service Provider

11%

Computer Software Company

10%

Outsourcing Company

Manufacturing Company

10%

Comms Service Provider

10%

Outsourcing Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ALEXANDRE VIANNA
CTO at Redeswirelessbrasil
I am an Ekahau partner in Brazil, and it's part of my business. My company provides wireless professional services,...
Read full review of Ekahau AI Pro »

Review 1 of 1

Jesse_B
Manager of networks and infrastructure at a government
I have LinkRunner G2, and I use this product for testing and troubleshooting. I am able to test my network...
Read full review of LinkRunner »
Chase McGee
Cyber Range Engineer 2 at Tech Data Limited
There are a few things that I use it for. In addition to network troubleshooting, I do a lot of network forensics....
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at JVS Consulting
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at JVS Consulting
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »
Anonymous User
Network Engineer

Read full review of AirMagnet Spectrum XT »

Review 1 of 5

Customer Service

ALEXANDRE VIANNA
CTO at Redeswirelessbrasil
The customer service and support were nice. For example, when I try to solve the problem related to Optimizer, it's...
Read full review of Ekahau AI Pro »
Lakshmi Narayan
Business Development Manager at PCa Lumens
We don't get proper on-time support. Once we raise a ticket, it takes a lot of time to get a response. The...
Read full review of Ekahau AI Pro »
Gopi R S
Senior Radio Frequncy DAS Design Engineer at a comms service provider
Ekahau's customer service is satisfactory, and they are giving their maximum effort to answer my questions. I contact...
Read full review of Ekahau AI Pro »
Alex Uritsky
Network Engineer at Israel InterUniversity Computation Center
The solution's technical support was good when we used it for training before buying the solution.
Read full review of Ekahau AI Pro »
Jihad Aqel
Senior Network Engineer at Shabkati network solutions
The customer service and support were very helpful.
Read full review of Ekahau AI Pro »
WimRoelands
Owner at De Wifi Expert
The customer support is low. Support is somewhat acceptable because I know the team, but it's lacking when it comes...
Read full review of Ekahau AI Pro »
Lakshmi Narayan
Business Development Manager at PCa Lumens
We have received good support from the customer service team at Ekahau. I do have one outstanding issue that has not...
Read full review of Ekahau AI Pro »
Ron South
Manager, Unified Communications at University of Tennessee Health Science Center
They are proactive.
Read full review of Ekahau AI Pro »
Alex-Wilson
Owner at Collabsion, Inc.
In terms of technical support, it is hit or miss. They tend to rely on offshore support for the first level and the...
Read full review of Ekahau AI Pro »
Anonymous User
Primary Wireless Project Manager at a government
I haven't really had to use them, but I'm assuming they would be pretty good. Ekahau has been good at everything...
Read full review of Ekahau AI Pro »
Manuele Groppi
Senior System Engineer at alascom
We don't have much experience with technical support because we don't have many problems. However, we have had...
Read full review of Ekahau AI Pro »
Anonymous User
Sr. Wireless Engineer at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Ekahau AI Pro »
Anonymous User
Sales Engineer at a comms service provider
I would rate their technical support team a 10, on a scale from one to 10, with one being the worst and 10 being the...
Read full review of Ekahau AI Pro »
Alex-Wilson
Owner at Collabsion, Inc.
Customer Service: Customer service is slow to respond. They respond but the 24-hour delay to hold an open dialog is...
Read full review of Ekahau AI Pro »
Christy Miller, CEO At Bcl, BI Csi Rcdd
Consultant at a consultancy
Customer Service: Customer service is excellent; always there to answer questions or assist with an issue; very open...
Read full review of Ekahau AI Pro »
Anonymous User
Network Specialist at a manufacturing company
The solution's support team works well.
Read full review of Ekahau AI Pro »
Anonymous User
Directeur Supports et Formation at a healthcare company
Customer Service: N/A: Initial purchase and yearly renewal are made through a reseller. Technical Support: Technical...
Read full review of Ekahau AI Pro »
Claudio Rosa
System Engineer at a mining and metals company
Customer Service: Customer service provides fast answers. Technical Support: Sometimes, it takes technical support...
Read full review of Ekahau AI Pro »
Anonymous User
Ingeniero de sistemas at a tech services company
The customer service answers quickly and correctly. If you have a problem, they solve it.
Read full review of Ekahau AI Pro »
Anonymous User
Owner at a comms service provider
One thing I know our CTO was not real happy with was support. I can't recall the issue, but dealing with the support...
Read full review of Ekahau AI Pro »
Francois Jansen Van Vuuren
Solutions Architect at Altron
When we started out with the solution, the only support available was via email. It was efficient but sometimes it's...
Read full review of Ekahau AI Pro »
Anonymous User
Senior Consultant at a tech services company
Technical support is excellent; quick feedback and appropriate solutions.
Read full review of Ekahau AI Pro »
Suba Alexandru
Wireless Network Engineer at Forvia
Contacting the support team is really easy. When I create a ticket, an engineer is assigned to my ticket in a couple...
Read full review of Ekahau AI Pro »
SunnyWang
Network Engineer at a computer software company
We have had a problem with the solution and the support has not figured out how to solve it.
Read full review of Ekahau AI Pro »
Richard Bradley
Senior Analyst at a manufacturing company
The tech support is very hit or miss. It can be really good or it can be really bad, depending on which engineer you...
Read full review of Ekahau AI Pro »
Anonymous User
WLAN & Route/Switch Network Engineer at a tech vendor
Customer Service: 9 out of 10. They listen and respond to you, sometimes in a couple of hours. Excellent customer...
Read full review of Ekahau AI Pro »
SyedImran
Tech Specialist, Client Network DeliveryTech at AT&T
I reached out to technical support a couple of times, and they were excellent.
Read full review of Ekahau AI Pro »
Armando Mac Beath
Project Director at Design and Intelligent Materials S de RL de CV
I rate Ekahau support seven out of 10. It could be improved.
Read full review of Ekahau AI Pro »

Review 1 of 28

Robin Puliparambil
Senior Network Engineer at MATRIXCNI
I haven't needed to contact technical support.
Read full review of LinkRunner »
Nick Schornick
Market Relationship Manager at a tech services company
The technical support is something I have not actually had to use with this product. It is a very straightforward...
Read full review of LinkRunner »
DaveBennett
Director of Technology at a educational organization
I've never had to use their tech support, which is a good thing.
Read full review of LinkRunner »
Preston Dunn
Owner at Warehouse 5 LLC
We send it out for Ally Care. NetAlly offers the maintenance for anything that is not just wiping the screen down...
Read full review of NetAlly EtherScope nXG »
John D'Amico
President / System Engineer at KLIPSYS TECHNOLOGIES, LLC
We use the maintenance service through NetAlly, which is paid support. The service has always been accessible and...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Network Engineer at a healthcare company
In the beginning, I asked for the possibility to export to flash drives. They have since fixed that with software....
Read full review of AirCheck G3 »
Anonymous User
Network/Telecom Administrator at Navarro College
I used the technical support one time when I wondered what happened to my online account. I found it was no longer...
Read full review of LinkRunner »
Anonymous User
Senior Network Engineer at a university
Technical support was excellent. They are always very helpful.
Read full review of AirMagnet Survey PRO »
Garin Ganis
Curator at Benhil951 Reading room
Customer support from NetAlly has been solid. I haven't needed to contact their engineers much because their online...
Read full review of NetAlly EtherScope nXG »
Korry Gold
Network Engineer at HCA Healthcare
I had a battery problem with the device. Once the battery meter dropped down to two bars, the unit would start...
Read full review of AirCheck G3 »
Anonymous User
Owner at a tech company
Technical support is 9/10. It’s not cheap, but it is good, the turnaround time. The problem I had was a very unique...
Read full review of OneTouch AT Network Assistant »
Andrew Pitsikalis
Business Development Manager at a tech services company
I've had customers who have dropped units and had issues with some faults that they caused themselves. NetAlly...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Network Engineer / Project Manager at a comms service provider
Good technical support.
Read full review of AirMagnet Survey PRO »
Anonymous User
Sr. Network Engineer - Network Information Systems at a tech services company
Customer service is very good, supportive and quick in response.
Read full review of AirMagnet Survey PRO »
Anonymous User
National Services Manager at a tech services company
We have used technical support. They obviously continue working on improving it. Their support is good.
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Customer Service: Customer service is 9/10. Technical Support: Technical support is 8/10.
Read full review of AirMagnet Spectrum XT »
Wayne Inniss
Field Support Manager at a manufacturing company
Our experience with the technical support was great and knowledgeable. They helped us by sending us a replacement...
Read full review of NetAlly EtherScope nXG »
Ernie Rumfield
Sr. Telecommunications Engineer at County of Hillsborough
When I have had issues I have reached out to NetAlly and they have responded very quickly. They're very good. They...
Read full review of AirCheck G3 »
Gaishirui
Site Administrator at a tech services company
I have never used the technical support for this device.
Read full review of AirCheck G3 »
Anonymous User
Product Manager at a comms service provider
Customer Service: Special for existing customers they have an AirMagnet Account, where you can see all yours...
Read full review of AirMagnet Survey PRO »
Anonymous User
Project Engineer at a tech services company
I haven't needed to call in for support yet.
Read full review of AirMagnet Survey PRO »
Andrii Danylov
Systems Engineer at IT Management Corp
Their technical support is excellent. I've had some support requests and the response time was good and my issues...
Read full review of NetAlly EtherScope nXG »
Scott_Smith
Independent Consultant at a comms service provider
I would rate NetAlly's technical support for this device extremely well. I'm not the average customer. I have direct...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Network Engineer at a manufacturing company
NetAlly's customer support has been good. I haven't had any complaints. I brought one of our engineers who works a...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Test Engineer at a comms service provider
I haven't used NetAlly's customer support in over a year, and that was on the previous model. They have been very...
Read full review of NetAlly EtherScope nXG »
Network Guy
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR
Technical support has always been the best that I can give you. When I call, they're right there. You don't have to...
Read full review of OneTouch AT Network Assistant »
Anonymous User
Works at a healthcare company
I called technical support several times but most of the time, the people I talk to are not so intensively...
Read full review of AirMagnet Survey PRO »
Bert Aerts
CEO at COMCERT BV
We have contacted their technical support, but it was more for clarification than a technical issue about a product...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Office Manager
We haven't used technical support for five years.
Read full review of AirMagnet Survey PRO »
Korry Gold
Network Engineer at HCA Healthcare
I didn't interact with them for LinkRunner. It was for another device. I was having trouble with the battery, and...
Read full review of LinkRunner »

Review 1 of 30

Technical Support

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