Compare GitLab vs Sonatype

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

Sonatype Repository Firewall

EDF, Tomitribe, Crosskey, Blackboard, Travel audience

Sonatype Lifecycle

Genome.One, Blackboard, Crediterform, Crosskey, Intuit, Progress Software, Qualys, Liberty Mutual Insurance

Sonatype Nexus Repository

Goldman Sachs, Toyota, Disney, Deutsche Bank

Popular Solutions

GitLab

18 reviews

GitLab Premium

5 reviews

Sonatype Lifecycle

6 reviews

Sonatype Nexus Repository

8 reviews

Sonatype Repository Firewall

7 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

Outsourcing Company

Financial Services Firm

18%

Manufacturing Company

11%

Outsourcing Company

10%

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

BasilJiji
System engineer at a retailer
GitLab is a major help for DevOps automation, primarily for version controlling and deployment purposes. I use GitLab...
Read full review of GitLab »
Bharadwaj Deepak Mohapatra
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
GitLab Premium is being used, but the CI/CD functionality is not utilized. GitLab also provides the entire CI/CD...
Read full review of GitLab Premium »

Review 1 of 2

@RahulVerma
Presales Engineer at Rah Infotech Pvt Ltd
My main use case for Sonatype Lifecycle is open-source scanning for SCA. We pair it with Fortify (our SAST/DAST...
Read full review of Sonatype Lifecycle »
GauravS08
Cloud ARchitect at a tech vendor
I have been working in the telecommunication industry for the last thirteen and a half years, so my overall...
Read full review of Sonatype Nexus Repository »
Amal Alshehri
Lead Cybersecurity Analyst at Saudi Aramco
The major use case for Nexus Repository is for open source libraries and third-party libraries scanning. It will give...
Read full review of Sonatype Repository Firewall »

Review 1 of 3

Customer Service

Jay_Kim
Chief Technology Officer at OSC Korea
The solution's technical support is good. I rate the technical support a ten out of ten. Only the initial...
Read full review of GitLab »
ShahzadFateh Ali
IT Archietct at glowfishlabs
I never had any problem and never had to reach out to the support of GitLab.
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Ali Toksoy
General Manager at Ekinoks Software
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional...
Read full review of GitLab »
Zeeshan Haider
Senior AI Engineer at a consultancy
I haven't contacted technical support because we haven't encountered any issues.
Read full review of GitLab »
Jagadeeswara Reddy
Senior Solutions Architect at a computer software company
One of my colleagues got in touch with them, and his response was that their technical support was not that great....
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We use a partner, and they are very competent. We have not had the need to open a support ticket directly with GitLab.
Read full review of GitLab »
Bharadwaj Deepak Mohapatra
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
Technical support is felt to be good, but not comparable to GitHub. There is some additional response time, which...
Read full review of GitLab Premium »
Kumara Swamy
Software Development Engineer in Test at a tech services company
We use the support when we are doing integration. We have a blog where we can open a ticket and receive support.
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at Think NYX Technologies LLP
I rate the technical support from GitLab positively based on my experience. I have approached them a couple of times...
Read full review of GitLab Premium »
Sarfaraz Khan
Senior Application Developer at IBM
I did not have the opportunity to engage with GitLab's technical support as I did not encounter any issues requiring...
Read full review of GitLab »
Alexandru Zeevleanu
DevOps Team Lead at a tech services company
I have not used the support from GitLab.
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We get our technical support via a partner and we have found them to be very helpful and responsive. We are happy...
Read full review of GitLab »
Mehmet Beyaz
CTO-OSS R&D and Product Development at TTG Int. LTD
I have not contacted GitLab's technical support.
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at Think NYX Technologies LLP
The technical support is good, but it is available with paid solutions only. So we have to rely on their...
Read full review of GitLab »
Sriya Sainath
Junior Associate at McKinsey
I haven't contacted technical support of GitLab.
Read full review of GitLab »
Cuneyt-Gurses
Director of Cloud Solution Group at DTech Cloud Corporation
The tool's technical support is great.
Read full review of GitLab »
BasilJiji
System engineer at a retailer
I have had experiences with GitLab's customer support, and they have been very supportive. I have not faced any...
Read full review of GitLab »
Prabu T
Senior Project Manager at Wipro Limited
The support is very good.
Read full review of GitLab »
Gizem Mercan
Cloud Architect at a manufacturing company
For any technical issues, we have our infrastructure team. They have some experience with this product. Currently, we...
Read full review of GitLab »
Anonymous User
Software Designer at a tech vendor
We have an internal administrator if we need help with the solution, I have not contacted GitLab for support.
Read full review of GitLab »
Anonymous User
Performance Test Line manager at a tech vendor
I have not used the support from GitLab.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Andrew Schetinin
Chief Technology Officer at Acclym
We have contacted support in a couple of situations, and they were responsive and okay.
Read full review of GitLab »
Anonymous User
Technical Lead at a mining and metals company
GitLab is not responding quickly enough to our request. I know one of the problems that I am experiencing is with the...
Read full review of GitLab »
Anonymous User
Partenaire, CEO at a tech services company
We have not used GitLab technical support because as of now, we haven't needed it yet.
Read full review of GitLab »
Anonymous User
IT Manager at a tech company
Technical support from GitLab has been satisfactory. I have had meetings where they taught me, explained things, and...
Read full review of GitLab »
Anonymous User
Product Development Team Lead R&D at a tech vendor
We have never needed to contact customer support. Whenever we had an issue, all the help we needed for a solution is...
Read full review of GitLab »
Anonymous User
Manager at a tech vendor
We only used GitLab for a short duration, so there was not much scope or need for contacting technical support.
Read full review of GitLab »
AK13
DevOps Engineer at a insurance company
Technical support is very quick. I raised two tickets and and they followed up regularly which was great.
Read full review of GitLab »

Review 1 of 30

Amal Alshehri
Lead Cybersecurity Analyst at Saudi Aramco
My impression of customer support and technical service from Sonatype is positive. I would give them a nine for...
Read full review of Sonatype Repository Firewall »
CuneytGurses
DevOps Engineer at Sonne Technology, Inc.
While it's true that there is no explicit support for various license types, the summer type seems to be highly...
Read full review of Sonatype Nexus Repository »
Finto Thomas
Information Security Program Preparer / Architect at Alef Education
The technical support is good because we have a success manager allocated to us. So we usually go to the success...
Read full review of Sonatype Lifecycle »
Yogesh Fulsunge
Senior Consultant at Capgemini
The technical support is good, although I have not had to work with the technical support a lot.
Read full review of Sonatype Nexus Repository »
Axel Niering
Software Architect Sales Systems at SV Informatik GmbH
The customer service and support are good because if there are some problems, we can open a ticket there. And...
Read full review of Sonatype Nexus Repository »
Amal Alshehri
Lead Cybersecurity Analyst at Saudi Aramco
I would give the same support rating for Sonatype Lifecycle as previous products. They are the same people.
Read full review of Sonatype Lifecycle »
Amal Alshehri
Lead Cybersecurity Analyst at Saudi Aramco
My impression of Sonatype's customer support and technical service is positive. I would rate Sonatype's support a...
Read full review of Sonatype Repository Firewall »
Finto Thomas
Information Security Program Preparer / Architect at Alef Education
When it comes to cultural adoption, when we put something new in the DevOps pipeline, the positive side is that we...
Read full review of Sonatype Lifecycle »
Ryan Carrie
Security Analyst at a computer software company
The technical support is fantastic. I reached out with a suspected false negative and had a response within hours,...
Read full review of Sonatype Lifecycle »
Anthony Evans
Chief, Enterprise Automated Deployment (EAD) Branch at a government
Tech support is fine, they're very responsive.
Read full review of Sonatype Nexus Repository »
Anonymous User
Lead Member Of Technical Staff at a tech vendor
The customer support could be improved. Their response time is quite slow and it can take a long time to deploy new...
Read full review of Sonatype Lifecycle »
Kulbhushan Mayer
DevOps Practitioner at a recreational facilities/services company
Technical support is effective.
Read full review of Sonatype Nexus Repository »
Katrin Schenker
Software Engineer at a manufacturing company
An evaluation of Sonatype's technical support is more a question for our infrastructure team. We did have some...
Read full review of Sonatype Lifecycle »
Anonymous User
Enterprise Application Security Analyst at a comms service provider
Their tech support is pretty good. I only know of one or two instances where the gentleman in our company who does...
Read full review of Sonatype Lifecycle »
Anonymous User
Technical Consultant at a computer software company
I rate the technical support from Sonatype Nexus Lifecycle a six out of ten.
Read full review of Sonatype Lifecycle »
Anonymous User
Cyber Security & Integration Individual Contributor at a aerospace/defense firm
Technical support is excellent. If you have a support license, which we do, it's very good. They are extremely...
Read full review of Sonatype Nexus Repository »
Anonymous User
Product Owner Secure Coding at a financial services firm
I have contacted them, and I would rate them a seven out of 10. Like every big company that you contact for support,...
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Big Data Engineer - Machine Learning and Sentiment Analysis at a healthcare company
I did not use technical support.
Read full review of Sonatype Nexus Repository »
Christophe Arnaud
Engineering Manager at a tech vendor
Technical support is very efficient. All the answers are provided very efficiently and very quickly. I have the...
Read full review of Sonatype Nexus Repository »
AbhilashJain
DevOps engineer at a tech vendor
Technical support from Sonatype is not much needed. I had a problem once while creating a repository when the...
Read full review of Sonatype Lifecycle »
Andy Cox
Product Strategy Group Director at Civica
The technical support is generally good. A couple of years ago there were some things that had been logged and that...
Read full review of Sonatype Lifecycle »
ManojKumar9
Systems Analyst at Thrivent Financial for Lutherans
It's easy to solve issues and their support team is very helpful when I need help. They are able to give us solutions...
Read full review of Sonatype Lifecycle »
EdwinKwan
Security Team Lead at Tyro Payments Ltd
Their technical support has been pretty good. They're based in the US and the turnaround time tends to be overnight....
Read full review of Sonatype Lifecycle »
Hagen Rahn
Senior Software Engineer at Systema GmbH
Technical support is very prompt. If we have a question we get the answer within a few hours. Within less than two...
Read full review of Sonatype Nexus Repository »
Anonymous User
Senior Cyber Security Architect and Engineer at a computer software company
I love the product and the team, and their support is phenomenal. You send them an email and they reply back to you...
Read full review of Sonatype Repository Firewall »
Bernard Parinas
Co-Founder at arpa
The technical support team takes time to respond and depends on the nature of the request. We have to keep contacting...
Read full review of Sonatype Nexus Repository »
Jay-Kim
CEO at VIVANS
The customer service is fantastic. They provide the required responses and relevant support, which is the biggest...
Read full review of Sonatype Repository Firewall »
Anonymous User
Technical Manager at a financial services firm
Sonatype support is quite responsive. When we needed something, we could reach out and set up a meeting. They provide...
Read full review of Sonatype Lifecycle »
Anonymous User
Computer Architecture Specialist at a energy/utilities company
My experience with their technical support has been good, overall. The problem for us is that we work in a different...
Read full review of Sonatype Lifecycle »
Wes Kanazawa
Sr. DevOps Engineer at Primerica
Sonatype's technical support for this solution has been great. They answer my questions, even my stupid questions. I...
Read full review of Sonatype Lifecycle »

Review 1 of 30

Technical Support

No Data Available

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