Compare Lucid Software vs Quest Software

Lucid Software

Based on 99 reviews.

Quest Software

Based on 348 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Popular Solutions

Lucidchart

13 reviews

Lucidspark

0 reviews

erwin Data Modeler

26 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Foglight for Databases

17 reviews

Top Industries

Financial Services Firm

10%

Outsourcing Company

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

12%

Outsourcing Company

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
AkshayChaudhari
Data Specialist at TCS
On a day-to-day basis, my main use case for Foglight for Databases is a centralized database for performance...
Read full review of Foglight for Databases »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
SachinSharma4
Senior Engineer at a manufacturing company
Quest Identity Defense's main use case in our previous organization has been to improve identity security and protect...
Read full review of Quest Identity Defense »

Review 1 of 5

Customer Service

Harshal Jethwa
Cloud Engineer at a educational organization
Customer support is good. I would rate the customer support an eight on a scale from one to ten.
Read full review of Lucidchart »
Roseann Joy Braley
Project Manager at Freelancer
In five years, I've never had any problems with the tool so I guess I'm happy to say I can't speak to the quality of...
Read full review of Lucidchart »
Anonymous User
Research Associate at a real estate/law firm
I have not used their technical support.
Read full review of Lucidspark »
Visahl Samson David Selvam
IT Manager at a security firm
I have never contacted their technical support. There was no need to contact them because it is very straightforward...
Read full review of Lucidchart »
Zachariah
Continuous Improvement Manager at a consumer goods company
I have not needed to use the technical support yet. I've not had any major issues.
Read full review of Lucidchart »
Anonymous User
BI Developer at a financial services firm
I haven't interacted with their support.
Read full review of Lucidchart »
Maryam S Waris
Customer Success Manager at a media company
I have not been in contact with technical support.
Read full review of Lucidspark »
Anonymous User
Sr. Database Engineer at a insurance company
I haven't contacted them because I haven't seen any issues. If I need to find something online, there is a huge...
Read full review of Lucidspark »
Anonymous User
Software Developer Engineer at a transportation company
I have not been in contact with technical support.
Read full review of Lucidchart »
SaifKhan2
Product Manager at Technogise
I haven't used their technical support.
Read full review of Lucidchart »
Anonymous User
Director of Technology at Spoke AIOT
Technical support has been great to chat with. I would give them an A+ rating.
Read full review of Lucidspark »
Anonymous User
Operations Management Intern at a educational organization
Customer support for Lucidchart is quite appreciable, and my experience with customer support has been decent. The...
Read full review of Lucidchart »
Ravi Teja Guduguntla
Student at a university
I have not used their tech support yet.
Read full review of Lucidspark »
Kevin Replinger
Client Success Manager at ThankView
I have not used technical support for Lucidspark.
Read full review of Lucidspark »
Anonymous User
Business Analyst at a real estate/law firm
I have never used their technical support.
Read full review of Lucidchart »
Anonymous User
Informatics Data Scientist at Abbott
I never used technical support.
Read full review of Lucidchart »
Yun Oh
Game Designer at a computer software company
I have not used the technical support.
Read full review of Lucidchart »
Anonymous User
Solution Architect at a tech services company
I had a weird experience at first with technical support. Meaning, that at the beginning when I asked their support...
Read full review of Lucidspark »
Anonymous User
Founder at a training & coaching company
I have never interacted with their technical support.
Read full review of Lucidspark »
Mayank Thakur
Product Lead at Moglix
We haven't used their technical support yet.
Read full review of Lucidchart »
Anonymous User
CEO at a renewables & environment company
I have never had any issues where I have needed to use it.
Read full review of Lucidspark »
Jill Villigan
Principal Solution Engineer at a computer software company
I've had no need to use their technical support. We have an internal layer of support within our company, so I've...
Read full review of Lucidchart »
Stephanie Richard
Social Media Coordinator
On a scale where five is the highest, I would rate technical support a 4.5 out of five.
Read full review of Lucidspark »
Rafi Chowdhury
Solutions Architect at St. Jude Children's Research Hospital
I have not had too much interaction with customer support, but it seems as though it is reasonable.
Read full review of Lucidchart »
Frederic Pascalon
Enterprise Architect at a computer software company
I have not had to use their technical support.
Read full review of Lucidchart »
Anonymous User
Student at a university
We have not made use of the solution's technical support.
Read full review of Lucidspark »
Kumud Naugai
Business Support Analyst at a financial services firm
I haven't used tech support because it is fairly simple to use.
Read full review of Lucidchart »
Anonymous User
Engineering Student at a educational organization
I have not been in contact with technical support.
Read full review of Lucidchart »
Anonymous User
Chief Operating Officers at Work Pillars
The product is so straightforward that I didn't need to contact technical support.
Read full review of Lucidchart »
MichaelSmith2
Director of Management Systems at Brindlee Mountain Fire Apparatus
We have not used their technical support.
Read full review of Lucidspark »

Review 1 of 30

Adrian Stier
Senior consultant at rob.56 Consulting GmbH
I don't have to interact with them much. There is not much ticketing. Usually, when I open the ticket, I put in the...
Read full review of On Demand Migration »
Saswata Mondal
Director Data Science at a media company
The technical support team is pretty prompt. The tier-one support is pretty prompt. We contacted them a couple of...
Read full review of erwin Data Modeler »
Isa Safii
Senior System Engineer at PT. Virtus Technology Indonesia
The technical support for Quest NetVault Plus is rated around a seven. The response time is good, but resolving some...
Read full review of NetVault Plus »
Vishnu Yannam
County Carlow, Ireland · Hybrid Technical Officer at a university
I rate Quest support nine out of ten. They always respond in less than 24 hours. We contacted them about an issue...
Read full review of On Demand Migration »
Vadim Kulikov
Senior Engineer at a computer software company
I had some issues with support. It's possible that they were because I wasn't able to respond to some of their requests.
Read full review of Foglight for Databases »
Prajwal Chougale
SOC L2 Analyst at a tech services company
The customer support is very great. From the time of implementation until now, if we face any requirement or any...
Read full review of Quest Identity Defense »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
When we were working with third-party providers, they were giving very good support.
Read full review of erwin Data Modeler »
Adam Augustín
Country Manager at Prianto Ltd
The customer service and support are a little bit slow but understandable. They are capable, but sometimes they are...
Read full review of Quest Rapid Recovery [EOL] »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
Technical support is very good and very helpful. They know exactly what the problem is when you call.
Read full review of Quest Rapid Recovery [EOL] »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
I rate erwin Data Modeler's technical support around seven or eight. This rating reflects my ability to effectively...
Read full review of erwin Data Modeler »
Roy Pollack
Advisor Application Architect at CPS Energy
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of Quest Data Intelligence »
KeremDoğan
Senior Software Developer at a logistics company
I haven't asked for technical support before this, but Toad user forums show good solutions and tips for the product.
Read full review of Toad Data Modeler »
Anonymous User
System Administrator at a tech services company
Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues...
Read full review of NetVault Plus »
VIJAY VERMA
IT Manager at Akums Drugs & Pharmaceuticals Ltd.
Technical support from Quest is fine, although we don't require much in terms of support. When we have had to use it,...
Read full review of NetVault Plus »
Anonymous User
Director of IT at CCOF, INC
We use their regular tech support and that tech support is beyond savvy. Their tech support is stellar. They're...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
IT Consultant - Infrastructure Services at a tech services company
I was not in contact with Dell for Foglight technical issues, this was handled by our customer.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
IT Administrator at a construction company
We have a support contract with them. If there is a critical issue, I can call them and talk to somebody. The...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Senior Engineer at a financial services firm
Their technical support is a nine out of 10. There is always room for improvement. There are times when a question is...
Read full review of Foglight for Databases »
Anonymous User
Senior Administrator at a healthcare company
The support is okay. I would rate them a seven out of ten.
Read full review of Foglight for Databases »
Anonymous User
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust [EOL] »
Anonymous User
President & CEO at a tech services company
Customer Service: Historically the Erwin product has been primarily sold through channels so we've had little...
Read full review of erwin Evolve »
Darya Flerko
Sql Java Developer at a non-profit
I personally have not had to contact Toad for Oracle technical support, but my colleagues did, and they said...
Read full review of Toad for Oracle »
Anonymous User
Network & System Aministrator at a university
We are going to contact the vendor (Dataserv) if a problem occurs. So far they have found the solution to all our...
Read full review of Quest Foglight for APM [EOL] »
KaiQuale
Senior engineer at a government
I have been in touch with the technical support team a couple of times, and they were very helpful in finding...
Read full review of Toad Data Modeler »
Anonymous User
Sr. Systems Engineer at a university
I'm very impressed with their technical support. It's pretty good. One thing that could be a little better is that,...
Read full review of KACE Systems Management Appliance (SMA) »
BlakeCheatham
Sr. Database Administrator at Comcast Business
Spotlight customer service is usually quite good. They are responsive and provide explanations when there is an issue...
Read full review of Spotlight »
AlexOltean
Technical architect at a manufacturing company
We have contacted technical support and they've been very good.
Read full review of NetVault Plus »
Manoj Narayanan
Practice Director - Digital & Analytics Practice at HCL Technologies
We are Alliance partners, so whenever we go to clients and there are specific instances where we lack thorough...
Read full review of Quest Data Intelligence »
Anonymous User
Enterprise Architect at a aerospace/defense firm
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel...
Read full review of erwin Evolve »
Yang Jiao
Senior Data Scientist at a consultancy
I have contacted their technical support several times. The quality and speed of their support are excellent;...
Read full review of erwin Data Modeler »

Review 1 of 30

Technical Support

No Data Available

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