Compare OWASP vs Rapid7

OWASP

Based on 41 reviews.

Rapid7

Based on 214 reviews.

Latest Research

Buyer's Guide

OWASP Zap vs. Rapid7 AppSpider

September 2026

Rapid7 AppSpider vs. OWASP Zap

Updated: September 2026

Buyer's Guide

OWASP Zap vs. Rapid7 AppSpider

September 2026

OWASP Zap vs. Rapid7 AppSpider

Updated: September 2026

Sample Customers

OWASP Zap

1. Google 2. Microsoft 3. IBM 4. Amazon 5. Facebook 6. Twitter 7. LinkedIn 8. Netflix 9. Adobe 10. PayPal 11. Salesforce 12. Cisco 13. Oracle 14. Intel 15. HP 16. Dell 17. VMware 18. Symantec 19. McAfee 20. Citrix 21. Red Hat 22. Juniper Networks 23. SAP 24. Accenture 25. Deloitte 26. Ernst & Young 27. PwC 28. KPMG 29. Capgemini 30. Infosys 31. Wipro 32. TCS

Rapid7 AppSpider

Microsoft

Popular Solutions

4 reviews

7 reviews

3 reviews

20 reviews

Top Industries

Comms Service Provider

10%

Computer Software Company

University

Financial Services Firm

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Amit Beniwal
Project Manager at Al Hassan LLC
We use OWASP Zap primarily for discovering vulnerabilities in our web application security testing. We use one...
Read full review of OWASP Zap »

Review 1 of 1

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

Amit Beniwal
Project Manager at Al Hassan LLC
The customer service and technical support are high quality. I rate it eight out of ten.
Read full review of OWASP Zap »
NathanNV
Elite Global CISO at Scybers
The technical support is very good. We had some issues during installation. We reached out to the support team and...
Read full review of OWASP Zap »
Arther Magaya
Head Of Information Security at Aura
OWASP Zap has community support available, but I have never used it because I've never needed it.
Read full review of OWASP Zap »
AnkithKumar
Application Security Consultant at a tech services company
We haven't needed to reach out for any technical support but I've heard they are quite responsive.
Read full review of OWASP Zap »
EricIgbinosun
Information Security Professional at AEDC
I've never used technical support. I'm not sure how helpful or responsive they are.
Read full review of OWASP Zap »
EricIgbinosun
Information Security Professional at AEDC
I have not been in contact with technical support.
Read full review of OWASP Zap »
Prasant Pokarnaa
Delivery Head - DevOps at Datamato Technologies
We never had to go to anyone for support because OWASP is an old technology tool, and the community is quite large....
Read full review of OWASP Zap »
JoelGeorge
Associate at Tata Consultancy
Based on my interactions, they have been very good. They take around 24 hours to get back to you because they're a...
Read full review of OWASP Zap »
Saurabh_Srivastava
Manager, Quality Assurance at Managed Markets Insight & Technology, LLC
I rate ZAP support seven out of 10. It's good.
Read full review of OWASP Zap »
FA9
Researcher in Cyber Security at Sekolah Tinggi Ilmu Statistik BPS
The documentation is well-written. And the community support for OWASP Zap is good. It's quite helpful.
Read full review of OWASP Zap »
Anonymous User
Cyber Security Engineer at a transportation company
Technical support used to be very good. Then they stopped. Now, they are coming back. However, they are behind in...
Read full review of OWASP Zap »
Vidar Folden
Consultant at Harald A. Møller AS
I never had to reach out to their technical support. The internet forums are great. There's so much open information...
Read full review of OWASP Zap »
OluwatosinAina
Consultant at a financial services firm
We have not reached out to the technical team for support.
Read full review of OWASP Zap »
Anonymous User
Technologist at a tech services company
Technical support is excellent. The maintainers have gone well beyond what would be expected of any open-source...
Read full review of OWASP Zap »
Yudhistiro Kusumonegoro
Security Officer at UnDisclosed
Since it's a community-based tool, I rate the solution's technical support as less than five. It's community support....
Read full review of OWASP Zap »
Vinod_Gupta
CEO and Founder at Indicrypt Systems
Presently there is only community support available, and we are able to solve a lot of problems using the...
Read full review of OWASP Zap »
Alan Gallagher
CEO at Virtual Security International
I have not contacted technical support. It has a very good forum on the website. The users help each other. It's...
Read full review of OWASP Zap »
Dittin A
Staff Scientist/Senior Tech. Officer at a tech vendor
We have not used technical support.
Read full review of OWASP Zap »
Balaji Senthiappan
Assistant Vice President at Hexaware Technologies Limited
I haven't really used technical support. Therefore, I can't really speak to their level of responsiveness or...
Read full review of OWASP Zap »
Saraswathi B
Test Automation Project Lead at a tech services company
Customer Service: 4/10 Technical Support: 4/10
Read full review of OWASP Zap »
RajKumar3
Business Analyst at Experion Technologies
I haven't needed technical support to date and I haven't yet started using the community support.
Read full review of OWASP Zap »
Vijayanathan Naganathan
Director - Head of Delivery Services at Ticking Minds Technology Solutions Pvt Ltd
For OWASP, I've been only looking at their community, but I felt that PortSwigger has much better tech support. In...
Read full review of OWASP Zap »
Anonymous User
Program Manager at a manufacturing company
OWASP ZAP has a forum to help out customers and analysts, as well as an interaction with other experts for a quick...
Read full review of OWASP Zap »
Associa299191
Security Testing Engineer at a tech services company
I have not used any support for this solution yet.
Read full review of OWASP Zap »
PiyushSharma
Technical Specialist(DevOps) at a tech services company
We are using the open source version so we have no technical support for now.
Read full review of OWASP Zap »
Anonymous User
Works at a retailer
I haven't used it. If I have a question I'll just Google it. Also, if you go into a forum, while that's kind of like...
Read full review of OWASP Zap »
Eldar Aydayev
President & Owner at Aydayev's Investment Business Group
I have not had experience with using technical support. I make use of a public community on the public website.
Read full review of OWASP Zap »
Anonymous User
Subdirector de Seguridad Informática e Infraestructura at a financial services firm
OWASP is an open-source solution. There's a big community surrounding it, however, it does not have traditional...
Read full review of OWASP Zap »
Anish Mishra
Team Lead at a tech services company
Community support and documentation are good.
Read full review of OWASP Zap »

Review 1 of 29

Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
SonNguyen3
Technical Manager at a computer software company
The technical support from Rapid7 is not bad, but the response time can be quite slow sometimes. I would rate it a...
Read full review of Rapid7 InsightAppSec »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Customer support is excellent, and they promptly connect whenever I raise a request, which I would rate more than...
Read full review of Rapid7 MDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
ITHIHAS MANDAVA
Security Engineer at valuelabs LLP
On a scale of 1 to 10 for support, I rate Rapid7 MDR a 10. The support I receive is exceptional; when I raise cases...
Read full review of Rapid7 MDR »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Chiko Phiri
System Engineer at Starlabs Limited
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
Support is excellent.
Read full review of Rapid7 MDR »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Anonymous User
Chief Revenue Officer at a computer software company
I think one of the areas that Rapid7 shines is their customer support and proactive positioning, which is a...
Read full review of Rapid7 MDR »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Hiroshi Watanabe
Marketing Expert at J's communication
The technical support from Rapid7 MDR is adequate, rating approximately six out of ten. The lower tier support is not...
Read full review of Rapid7 MDR »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »

Review 1 of 30

Technical Support

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