Compare Rapid7 vs SecurityScorecard

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Rapid7

Based on 214 reviews.

SecurityScorecard

Based on 13 reviews.

Sample Customers

Popular Solutions

Rapid7 InsightVM

7 reviews

Rapid7 InsightIDR

3 reviews

20 reviews

SecurityScorecard

8 reviews

Top Industries

Manufacturing Company

10%

Financial Services Firm

9%

Comms Service Provider

8%

Outsourcing Company

8%

Manufacturing Company

10%

Financial Services Firm

9%

Outsourcing Company

8%

Computer Software Company

8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Aayush Gangwar
Application security engineer at a media company
My main use case for SecurityScorecard is for vendor risk identification, along with active threat intel on our...
Read full review of SecurityScorecard »

Review 1 of 1

Customer Service

Vishal Salve
manager at a financial services firm
The customer support is excellent, as the team is responsive, knowledgeable, and provides timely assistance, detailed...
Read full review of Rapid7 MDR »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
AbhijeetSharma
Senior Project Engineer at CDACINDIA
If we talk about different vendors, there is competition, but the user interface of Rapid7 MDR is quite useful for...
Read full review of Rapid7 MDR »
Oluwaseun Sonaike
Head, Networks And Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
YashwantShinde
Soc Analyst at a manufacturing company
Customer support is quite good, which is why I think it is quite good.
Read full review of Rapid7 MDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Solutions and Alliances at a tech services company
Our company mostly receives fast and suitable support from Rapid7 InsightIDR, but sometimes the response arrives...
Read full review of Rapid7 InsightIDR »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
I cannot comment specifically regarding the support part because I have never needed Rapid7 support for the InsightVM...
Read full review of Rapid7 InsightVM »
Anonymous User
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
Support is excellent.
Read full review of Rapid7 MDR »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Jkrato Cradeaux
Director of Cybersecurity and Compliance at a consultancy
The customer support is inconsistent. I would rate the customer support a seven on a scale of one to ten.
Read full review of Rapid7 MDR »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Jai Prakash Sharma
Executive Vice President Technology at InfoEdge India Ltd
Apart from the delay in response time, I am happy with SecurityScorecard's technical team. I rate the technical...
Read full review of SecurityScorecard »
JeffBrown
Owner at Taktik Technologies
I do not rate many software companies highly on the support side. I would give SecurityScorecard about a seven out of...
Read full review of SecurityScorecard »
Steffen Hornung
Administrator at Neuberger Gebäudeautomation GmbH
It's not the most responsive technical support so far. Most issues are not fixed in an hour. Users shouldn't expect...
Read full review of SecurityScorecard »
Hadar Eshel
Co-Founder and CEO at Cloudway
The technical support services are good.
Read full review of SecurityScorecard »
Akhilesh Mishra
Technical Lead Pre-Sales at M.TECH Solutions India Pvt. Ltd.
Customers are getting good support 24/7 from SecurityScorecard. I would rate the customer support for...
Read full review of SecurityScorecard »
Antonio Scola
Owner at SUNLIT TECHNOLOGIES
They work pretty fast and have full knowledge of the solution. Personally, I've never had a problem with them....
Read full review of SecurityScorecard »
Tasim Carku
Cybersecurity Specialist at a tech vendor
The customer support for SecurityScorecard is amazing.
Read full review of SecurityScorecard »
Adriana Cumbajin
SOC analyst at BUSINESS IT
We have support, and whenever I need it, my colleagues and I find that the support team is quick and responsive,...
Read full review of SecurityScorecard »
E Danquah
IT operations risk analyst at a energy/utilities company
Customer support is timely. Anytime I have had to dispute anything with regards to our score or the vulnerabilities...
Read full review of SecurityScorecard »
Aayush Gangwar
Application security engineer at a media company
I have interacted with the customer support team from SecurityScorecard, and they have been very helpful throughout...
Read full review of SecurityScorecard »
Anonymous User
Regional Director at a tech services company
I would rate them about a six or seven. There are areas for improvement in response times and overall support. They...
Read full review of SecurityScorecard »

Review 1 of 11

Technical Support

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