Huntress Managed EDR Reviews

Huntress Managed EDR serves as our cornerstone endpoint detection and response solution for protecting endpoints.

We use Huntress Managed EDR for the extended visibility into process insights that exist on devices. An example of when it specifically helped our team is when one of the new types of attacks called clickfix happened. Essentially, this attack involves getting users to fill out a fake captcha that has them running malicious code through the run dialogue on their devices, which is a pretty novel and new style of attack. Huntress picked up on that, created new rules, and we had an instance where a client endpoint was victim to that attack and Huntress detected it.

We are a more secure organization by using Huntress, and our clients are more secure as well as an MSP. We have not had any instances of persistent access or business-critical incidents such as a ransomware event on any of our Huntress clients since onboarding with them.

It is valuable to know that Huntress is monitoring our systems around the clock. That prevents us from having to staff an FTE overnight to monitor our incidents queue. Instead, we can work on an on-call basis where in the event something is escalated from Huntress, someone signs on to the computer. This has been super helpful for us.

The best features that Huntress Managed EDR offers are the fact that they integrate directly with Windows Defender, so we can have Windows Defender on Windows devices and XProtect on macOS devices. The native AVs that exist on systems can feed telemetry directly to the Huntress portal, which is really powerful because when we think of a comprehensive endpoint detection and response solution, antivirus or static analysis of signatures needs to be a part of it. We can recoup some costs by not needing to have a separate AV. On top of that, we have the EDR functionality, looking for persistent footholds, process insights, and having ransomware canaries that exist in the event a device is compromised. This holistic endpoint protection platform is probably the best thing for us.

For the AV side of things, we were able to consolidate our tool stack and also lean into the Microsoft ecosystem a little bit more by using Microsoft Defender or for clients who have the appropriate licensing, Windows Defender. Ransomware Canaries are not something we have had to actually interact with yet; we haven't had a live ransomware event on any client that has been covered by Huntress since we onboarded with them approximately two years ago. This is more of a testament to Huntress catching bad actors before they get to the point of deploying ransomware.

One area of improvement that Huntress Managed EDR incorporates is external recon, looking at the externally accessible ports that exist on endpoints. Ports that can be seen from the internet on all the endpoints that they cover is a really cool feature and a pretty powerful attack surface management tool. However, right now it is kind of unmanaged; it is just something you have to go and click into and review from time to time. I really wish that that was incorporated into their detection and response solution, so when we detect a port that is highly sensitive or high risk, I wish they would alert on that rather than having to go in and check on it.

Incident reporting could be a little bit cleaner. The incident reports are thorough and we get good insight from them, but it is kind of stylized in a way that can only be ingested internally. If there was a way where they had an incident report that could be shared with clients that is cleaner with some nice graphics and a clear depiction of the attack timeline, that would be great.

We let Huntress remediate low, high, and critical threats automatically. For the low threats specifically, it is generally potentially unwanted software or programs or minor malicious content. We get a report from Huntress, they tell us what they did, and we go ahead and validate it just to be sure. Generally speaking, the remediation process means we are really just acting as a QA as opposed to the ones who are doing the remediation work.

There are no particular stability issues.

Huntress Managed EDR is extremely scalable; it is not a very noisy tool. It is an efficient tool, so it is very scalable.

Customer support is great with 24/7 chat support and 24/7 incident support with their managed SOC via phone.

They have been a great partner and we are in a great space. With them as a cornerstone, they are solid in the technical offering that they have, but also as a product as a whole, they are easy to work with. They have great support and great account managers. Holistically, they have been rock solid and we can really lean into that and then probably play around with other parts of our security stack because we know that Huntress is doing a super good job of taking care of our endpoints.

Before Huntress, we were on the Kaseya Managed Detection and Response offering, which is a combination of Datto EDR and RocketCyber managed SOC. We switched because it was ineffective and difficult to use; it was noisy and we have not looked back since.

Huntress has been pretty easy to use. It is as simple as downloading and deploying the agent. They have deployment scripts, and then integrating with your PSA is all pretty seamless. They have good knowledge base articles and documentation surrounding it, so it is pretty easy to use.

There has been substantial return on investment. This more comes down to the quality of the tool. We have not necessarily cut anybody because of Huntress, but we have maybe been able to scale up our security offering without needing to hire more people or excessively more people during the time of using Huntress.

Pricing is very competitive and we had a good experience with that. Setup cost is pretty low, it was really just a matter of putting their deployment scripts into our RMM and then creating an automation to make sure that it deployed across all endpoints. Now, it is just as simple as flipping a switch in our RMM and a client will get Huntress deployed and we will ensure that Huntress is deployed on all endpoints. Licensing was easy and straightforward as well; that is the account manager piece. All experiences have been good.

We also took a look at Red Canary, Blackpoint Cyber, and SentinelOne.

Huntress Managed EDR is a spectacular solution for the SMB space. Pricing is maybe the biggest benefit there or power that they have on their side. They are recouping the cost of AV because they use native AV. The product itself is not that expensive and it does a great job protecting systems. We have not had an extended compromise on any account of ours since we deployed Huntress, so they are doing a great job.

Huntress Managed EDR has absolutely been critical in reducing our costs. For managed service providers, especially those that are targeting SMBs, our margins are not super high and the prices that our clients can pay are definitely not very high. Having a partner that has affordable, quality tools for the SMB space has been super helpful to prevent us from needing to buy more expensive tools or hire additional personnel.

Huntress Managed EDR is a great product and I highly recommend it. They are a great product and a great team. This review has been given a rating of eight out of ten.

We have enabled Huntress Managed EDR to automatically remediate low severity threats for all severities.

The automatic remediation feature of Huntress Managed EDR is very effective because at midnight, around 2:00 AM, if there is an alert while I am sleeping, I know my organization remains safe.

Huntress Managed EDR has significantly affected my workload because although we don't have many security policies currently, any incidents are already handled by Huntress Managed EDR.

Huntress Managed EDR is very suitable for the SMB market. In terms of pricing, it is super cost-effective and perfect for SMB enterprises.

Positive

Huntress Managed EDR is superior to Datto. While I don't want to criticize any company, Datto may still be in its early stages of improvement. The main disadvantage we faced was poor agent availability. The agent would go offline daily, which should not happen.

Huntress Managed EDR is part of our security package for all our managed service customers. When using Huntress Managed EDR, it serves as our primary security detection tool, and it feeds directly into our ticket system so that our technicians can quickly address security issues.

That feature has impacted my team's day-to-day work by reducing our workload, and it also means that when we do see an alert, we know that it is real, allowing us to prioritize it appropriately without wasting resources.

Huntress Managed EDR has positively impacted our organization because we have not had a major security incident since we started using it.

Since using Huntress Managed EDR, our security posture has definitely improved, as we are notifying customers before they even realize that there is a security or ransomware incident, which really impresses them.

We are now able to respond easily in under an hour or less, and as I mentioned, we have not had a major security incident since because we have detected it before it reaches any stage where there is any real incident.

The 24/7 management of Huntress Managed EDR has significantly lightened our workload because we know any alerts received are real, and they assign a triage level to them, allowing us to understand exactly what to do and how quickly we need to work on it and who to assign it to.

The best feature that Huntress Managed EDR offers is that it is monitored by a live SOC, so a security professional actually looks at the alert before we see it.

Additionally, regarding the features of Huntress Managed EDR, the live chat has also been very helpful in that when we need assistance with something, we can get ahold of somebody quickly, and we appreciate the fact that for high-priority alerts, we receive text messages and phone calls to ensure we are aware of the issue.

As for the accuracy and reliability of Huntress Managed EDR's alerts and detections, I confirm that all the alerts and detections we receive have always been accurate.

Improvements for Huntress Managed EDR could include better integration with ticket systems, as the biggest problem seems to be that every new feature comes with an additional cost.

As for needed improvements, every time they release a new feature, it is actually listed as a separate product or an add-on, meaning we no longer get excited when we hear Huntress is adding a new feature or capability because we are sure it is going to actually cost more money, which complicates things when our customers are in a long-term contract model.

I do not think of any additional improvements needed for Huntress Managed EDR.

I have been using Huntress Managed EDR for five years.

Huntress Managed EDR is stable.

I have no problem with the scalability of Huntress Managed EDR, as we have deployed over a thousand endpoints.

The customer support for Huntress Managed EDR is great, and the live chat makes it very quick to get in touch with someone, plus they provide more direct contact information if you need assistance with an incident.

We did not previously use an EDR; we only used a managed antivirus.

Using Huntress Managed EDR is pretty easy; we just have the management script that runs in our arm, the alerts are pretty informative, and they provide us with step-by-step instructions and often a fix-it button, making it manageable for our tier one personnel to resolve issues.

I can share that we have definitely saved time since using Huntress Managed EDR, although I am unsure of the exact metrics since we did not have those before, but we typically spend only about 10 minutes on a security incident that previously took us hours.

I would evaluate Huntress Managed EDR as a really cost-effective solution specifically for the SMB market, as it can be expensive for smaller uses, but especially if you get it through a service provider like us, the cost is minimal.

Huntress Managed EDR ended up being the least expensive of the solutions we considered.

It was pretty straightforward to understand Huntress Managed EDR's pricing and licensing, and even though we were disappointed the first time we realized a new product was not going to be included, we have gotten used to that fact.

I did not really evaluate other products; I based my decision on Huntress Managed EDR's reputation and my satisfaction after the trial, which led me to move forward with them.

Before choosing Huntress Managed EDR, I glanced at SentinelOne, but there were not many options available at the time we started with Huntress Managed EDR.

I rate Huntress Managed EDR a 10 out of 10. I chose 10 for Huntress Managed EDR because it is pretty much the vendor support and responsiveness that sets it apart, and it is essentially how we compare all other vendors.

Regarding Huntress Managed EDR's AI capabilities, I am not really aware of their specific capabilities, but I assume its security is pretty good based on the company's reputation.

Huntress Managed EDR is deployed in my organization as a private cloud, with Huntress hosting and managing all of it.

My advice to others looking into using Huntress Managed EDR is to just do it; you will not be disappointed. I give Huntress Managed EDR an overall rating of 10.

My main use case for Huntress Managed EDR is client protection.

A specific example of how I use Huntress Managed EDR for client protection is by monitoring the end users' internet traffic and protecting them from the threat landscape.

The best features Huntress Managed EDR offers are endpoint isolation when under threats and the security operations center automated repair options.

My experience with endpoint isolation and the automated repair options shows that endpoint isolation has prevented malware from spreading laterally across my organization and additionally has demonstrated that we are proactively monitoring their systems.

Huntress Managed EDR has positively impacted my organization by preventing malware and viruses from attacking our clients.

We are seeing an average of two to three virus incursions that have been stopped by Huntress Managed EDR on an average week, which is a significant metric.

The 24/7 SOC support from Huntress Managed EDR impacts my organization's security operations by allowing us to be on top of threats as they are occurring, and we can notify the clients about our cleanup operations.

The availability of Huntress Managed EDR for all major operating systems has allowed us to monitor and maintain protection for almost all client devices.

I would suggest making the cost a little bit lower.

I do not wish to add more about the needed improvements regarding features or support. I deduct that one point primarily due to the cost of the solution.

I have been using Huntress Managed EDR for four years.

Huntress Managed EDR is stable.

The scalability of Huntress Managed EDR is very easy, and the best benefit is that with larger endpoint numbers, the cost is lower.

The customer support has been very good, and we usually have an answer within an hour or so.

I would rate the customer support of Huntress Managed EDR a 10.

I previously used Webroot Total Security, but I switched because there had been too many virus incursions, leading me to seek out a more thorough solution.

I have seen a return on investment primarily in time saved because of the automation of the threat mitigation, and while there is not much margin available for profitability in the resale of the product, it has provided us with a very good protection envelope.

My experience with pricing, setup cost, and licensing has been that pricing is on the higher end, but we are very happy with the setup and operation.

Before choosing Huntress Managed EDR, I evaluated other options, including SentinelOne and Viper.

My impression of Huntress Managed EDR's ability to detect persistent footholds on my endpoints is that it has done an excellent job up to this point.

I have utilized the threat containment feature in Huntress Managed EDR, and it has allowed us to mitigate threats without the potential of the virus spreading laterally.

It is becoming increasingly more difficult to differentiate between legitimate and malicious process behavior using Huntress Managed EDR, and the ability of Huntress Managed EDR to give examples has been very useful.

Regarding Huntress Managed EDR's AI capabilities, I think its governance and security are absolutely stellar.

The accuracy and reliability of Huntress Managed EDR's output are very good, and the reliability of the proposed solutions seems to be spot-on.

My advice to others looking into using Huntress Managed EDR is to investigate the scale of the monitoring processes and consider adding in the security awareness training element as well.

Our use case is to fill some security gaps that we have, especially regarding the antivirus suite that we use, which doesn't have the full capabilities of Huntress Managed EDR. Huntress Managed EDR's managed EDR capabilities allow us to take that information and use it effectively to identify any threats that may have been missed through the various layers.

From using Huntress Managed EDR, I have seen effects on our overall security. In fact, the day we installed it on a computer, it immediately started finding things that we didn't know about. It has definitely helped, especially with their new password scan option, and has helped us identify many people who are keeping passwords in a file that are unencrypted and stored on their computers.

Huntress Managed EDR is perfectly fit for the SMB market and allows other SMBs to go ahead and have a higher level of security that may not previously have been available to them because it's incredibly easy to fit into any sort of security solution that someone's working on to maintain that high level of extra protection.

In terms of room for improvement for Huntress Managed EDR, I think that if they could work with maybe other antivirus vendors to sort of work together with those, it would be beneficial because I know they work with Microsoft Defender, but we chose not to do that. It feels like we're losing out on part of the product there to be able to control things such as maybe firewall or something through Huntress Managed EDR. Sometimes when they introduce new features, they just default them off and you don't really know they're there, and usually it takes a phone call with a rep to figure out about those features. Lastly, the alerting system is a manual sign-up for it; I think if you're a user or admin in the system, you should just be signed up for the alerts instead of being an opt-in system.

I have been using Huntress Managed EDR for approximately a business week to fully deploy it for the first time as we did it in stages.

About stability, we have not seen any lagging, crashing, downtime, or any sort of instability with Huntress Managed EDR. There are a few times where the installs have gotten messed up, not through any issue with Huntress Managed EDR itself, but sometimes we had to contact support to get some things fixed that it wasn't registering properly.

Huntress Managed EDR is incredibly scalable; with the remote management tool, I can deploy it to our whole organization if I wanted to in an evening. It's very quick.

I have contacted the technical support for Huntress Managed EDR.

The speed and quality of Huntress Managed EDR's support are one of their biggest selling points, as the response time is very quick. For those who want phone support, it may not be the best fit, but getting someone through chat is pretty quick, and the account managers reply within a couple hours of emailing them.

Rating Huntress Managed EDR's support on a scale from 1 to 10, I would give it a nine because there are some supports that we've had out there that are a lot better, but they're near perfect.

Positive

I have not used any alternatives to Huntress Managed EDR as it's actually our first Managed EDR. We did look at a lot of other ones, and it's really the ease of use, the clarity of their dashboard, and the price that just made it a perfect fit.

The initial deployment of Huntress Managed EDR was sort of difficult just because it's a PowerShell script, but they did provide that. If you were talking about someone who may not have a full understanding of PowerShell, it could be a little difficult for them to figure out what criteria they needed to change inside that script to then run it on the endpoints.

For the deployment of Huntress Managed EDR, one person can do it if they have a remote management tool. If you don't have a remote management tool or Active Directory, one person could still do it; it would just take a much longer time.

Using Huntress Managed EDR has helped us reduce the need for any expensive security tools or to hire expensive security analysts because we've looked at other solutions, and Huntress Managed EDR fits into our organization a lot better than trying to go with a whole another solution. The other ones are much more comprehensive, but they also have things that we don't need, whereas Huntress Managed EDR fulfills that specific need we have in a very clear price structure.

Regarding the pricing for Huntress Managed EDR, I think the pricing is very fair. We started off with a smaller amount of licenses, but we were able to add more, and definitely compared to other solutions, it is saving us a lot more money than if we had paid for another solution that included the EDR. It's useful that it's a per endpoint pricing model, and they're pretty flexible if you go up and down in endpoints, where you don't get immediately charged for going over temporarily, such as if you're rolling out a proof of concept machine or something.

After deploying Huntress Managed EDR, I saw the benefits immediately because as we were installing it, we started getting those alerts. We're a medical clinic, and one of the doctors had let their kid get on their computer and there were some questionable game files that were on the computer, and Huntress Managed EDR was able to alert us of that as we were installing it.

For low-severity threats, we use the ability to automatically remediate them, but for the higher ones, we do not have it automatically remediated.

Automatic remediation works well for low-severity threats, as all our lows have been the password notifications so far, so it hasn't needed to execute anything yet for the lows. I would not know because it has not been used yet, but I imagine if it's anywhere close to how it works for those higher-level threats where we don't have it enabled, it would be able to do things such as delete the file automatically. I imagine that would be really easy to use because it's just a setting; you turn it on or off. I don't see how it would be any more difficult.

The fact that Huntress Managed EDR is fully managed 24/7 has greatly affected my workload when it comes to triaging and managing alerts by taking a big mental burden off at least myself, and I know those higher up feel the same way, because we don't have to worry about missing a text or some sort of push alert on our phones or phone calls to worry about whether they're going to miss a threat or not.

I would rate this review a ten overall.

Huntress Managed EDR is our primary EDR for all of our managed devices at our MSP. We put Huntress Managed EDR on all Windows and Mac endpoints that we manage, and it is the primary tool that finds threats on those devices. We've had very good success with it identifying any persistent compromises or unusual files and unusual activity.

We also use it to manage Windows Defender, which is the antivirus we use on our managed devices.

We've been using Huntress Managed EDR for so long that it's hard to know what things would be like without it, but we have avoided any ransomware incidents on machines we manage for seven years, and all breaches have been isolated and identified very quickly. We've never run into any situation where there was a persistent compromise on a device that Huntress Managed EDR did not detect. Over seven years, we've found it to be very, very effective.

Deploying Huntress Managed EDR gave us an immediate improvement in security.

The best feature of Huntress Managed EDR is that unclassified threats are reviewed by Huntress Managed EDR directly, so we don't have to waste time on reviewing things that are not actual threats. Huntress Managed EDR looks at those first and they only inform us if they think it's a real threat, and that's been a huge time saver for my team.

Huntress Managed EDR's review process has probably cut our workload in half when it comes to the time it takes regarding dealing with threats because we don't have to deal with so many false alarms and our response times are very high because when Huntress Managed EDR does flag something for us, we take it very seriously because there's such a low false positive rate that we pretty much assume that there's a real breach or threat.

Huntress Managed EDR has really increased endpoint security over using just antivirus alone. It has really reduced the amount of false positives we get and saved us a lot of time. The ability to clearly report on what Huntress Managed EDR is doing with our clients and the summary reports are very useful in giving our clients confidence that we're actually watching out for the security of their endpoints.

Huntress Managed EDR has definitely helped reduce the need for expensive security tools or to hire expensive security analysts and it really has helped our bottom line providing effective security for our clients without having to charge a huge premium for that.

It would be useful to get a little more information about exactly what Huntress Managed EDR is examining and how it is identifying new and emerging threats so we can show that to our clients and make them more confident that we put a really high-tech security solution in place. Other products are a little more flashy and might have a little more marketing prowess because they have such a huge amount of information and they have security maps and threat portals and all sorts of features that we don't necessarily find to help security, but they do help those products when you're showing them to clients.

If Huntress Managed EDR directly integrated with NinjaOne in a seamless fashion where it was automatically deployed and health was automatically maintained and reported on by our RMM, which is NinjaOne, that would push it to a 10. Alternatively, if it had an antivirus engine directly in the product, that would be beneficial. Many businesses still believe they need an industry-known antivirus product like a SentinelOne or a Bitdefender, something they recognize. If Huntress Managed EDR had an antivirus engine in it, even if that antivirus engine was simply as good as Windows Defender or piggybacked on top of Windows Defender, something that we could market as an antivirus, that would actually be a big benefit to us and push it to a 10.

I have been using Huntress Managed EDR for seven years.

Huntress Managed EDR is very stable.

Huntress Managed EDR's scalability is very easily manageable as we can deploy it to five machines as easily as we can deploy it to 500 machines.

Customer support for Huntress Managed EDR is very, very good.

Positive

I used to use RocketCyber and we switched to Huntress Managed EDR because they were bought by a horrible company that was going to kill the product. After moving back to Huntress Managed EDR, we realized that we were getting a far superior service from Huntress Managed EDR than we were from RocketCyber.

My experience with pricing for Huntress Managed EDR is that pricing is very good. There's no setup costs. Licensing is really good. I have absolutely no complaints about any of those.

We are a partner with Huntress Managed EDR, but we don't resell the product. We use the product directly as part of our service.

We've had a great return on investment with Huntress Managed EDR. We have to provide endpoint security as a core part of our service as an MSP and using Huntress Managed EDR has saved us approximately a thousand dollars a month over using other more expensive, less effective solutions.

My experience with pricing for Huntress Managed EDR is that pricing is very good. There's no setup costs.

I have evaluated other similar solutions and compared Huntress Managed EDR with SentinelOne and I found that Huntress Managed EDR was more effective with far fewer false positives. The co-managed backing of Huntress Managed EDR's SOC made all the difference. I found it to be a far superior product to SentinelOne.

Before choosing Huntress Managed EDR, I evaluated other options including RocketCyber and SentinelOne.

Because of the pricing, performance, and usability, Huntress Managed EDR is without a doubt the best EDR solution for small businesses that I've ever seen.

Huntress Managed EDR as a security company appears to work very hard at keeping up with new types of threats and they have made a huge difference in the security of our clients.

I would advise anybody in the space looking for an EDR solution to use Huntress Managed EDR because not only are they a great solution at a great price, they have a decade-long track record of being a very good company that supports their partners. I would rate this solution a 9 out of 10.

We are a Managed Service Provider (MSP) and provide IT services to end customers. Huntress Managed EDR is used to provide our customers a high quality and cost effective Managed Detection and Response service.

We almost fully use Huntress suite, which includes Huntress EDR, Huntress ITDR, and Huntress SIEM solution to offer our end customers a 24/7 SOC and SIEM solution, making it a managed MDR for our customers.

Using Huntress Managed EDR definitely reduces the need for expensive security tools and hiring security analysts, as it is a cost-effective solution for our medium-sized MSP with 40 people, especially in a market where it is difficult to find skilled security analysts.

The best feature of Huntress Managed EDR is the 24/7 human-led SOC team, as well as good features such as ransomware canaries and detection of files with stored passwords, which help us have important conversations about security hygiene with our end customers.

Huntress Managed EDR improves security almost instantly as we cannot foresee or analyze every alert that comes in, and Huntress does that, thereby massively increasing our security team's effectiveness and providing direct benefits for our end customers.

While Huntress Managed EDR is a growing company adding innovations, one area that could improve is the time it took for Microsoft Defender for Endpoint integration, and the need to enhance detections on the Microsoft ecosystem is also evident, although I am confident they will succeed. 

We have been using Huntress Managed EDR for a bit over a year since we just renewed our initial15-month contract.

I would rate the stability of Huntress Managed EDR an eight.

Huntress Managed EDR fits our and our clients' requirements perfectly, and I would rate it a ten for scalability.

I would rate the technical support of Huntress Managed EDR an nine.

Positive

In comparing Huntress Managed EDR with others on the market, we noted that local 24/7 SOC custom build solutions often do not fit the price point our customers expect. Most of our end customers care more about the right pricing than subjects like data sovereignty. From technical perspective we did use Datto EDR, which lacked the reputation we deem important, besides we had to manage it ourselfs. Our analysis shows Huntress as a well-reputed security company and a stronger fit for our needs.

The setup of Huntress Managed EDR is straightforward.

Maintenance for Huntress Managed EDR is a partnership between Huntress and ourselves, as they handle auto-updates for agents, but we must take action when any agents cannot be automatically updated, and as an MSP, we manage this for our end customers as well.

Huntress Managed EDR fits our needs in the SMB market perfectly, especially targeting the cultural sector within the Netherlands, as it provides a cost-effective SOC/SIEM solution with a clear product line and transparent pricing that allows us to maintain decent margins while keeping costs low for our end customers.

Huntress Managed EDR's pricing is really competitive and setup and license management are great.

We do use the ability to automatically remediate medium to high severity threats, while we handle the low severity alert to avoid false positives.

For those looking into an EDR solution Huntress Managed EDR, I recommend their Tenant summary report from Microsoft 365, which provides an overview of potential security issues and helps you experience the added value quickly. Initiating conversation with them for additional PoC is a great step as we found unnoticed issues through our engagement. I would rate this review a nine overall.

Our main use case for Huntress Managed EDR is detecting and responding to ransomware and suspicious endpoint behavior.

We had an endpoint where Huntress flagged unusual process behavior matching early ransomware tactics, and we isolated the device, investigated the alert details, and remediated before it spread.

Day-to-day, we mainly review alerts, validate their context, and escalate if needed, which helps us catch things early without a lot of noise.

We use Huntress Managed EDR as a cloud-based solution for centralized monitoring and investigation.

It has reduced the time we spend triaging alerts and improved our confidence that serious threats won't slip by.

We don't track formal incident reduction metrics, but we estimate a 20 to 30% time savings on investigating endpoint alerts since using Huntress Managed EDR.

Having Huntress Managed EDR manage it 24/7 has reduced the load on IT, as we don't have to watch every endpoint alert around the clock. Instead, we review the context and guidance they provide, focusing on serious threats and responding faster, which saves time and makes endpoint management more efficient.

We use auto-remediation for low-severity threats where appropriate, and while we still review the alerts and results, it reduces manual intervention and helps us respond consistently, cutting down the time a potential threat lingers and lowering our overall workload.

Huntress Managed EDR has reduced the need for multiple tools and extra security resources, as their managed detection and response helps our lean IT team handle alerts efficiently, keeping operational costs down while still protecting endpoints well.

Improvements were noticeable within the first few weeks after deploying Huntress Managed EDR.

We have really valued the clear alert explanations and the actionable guidance Huntress Managed EDR offers, as it saves time for a small team.

The clear alert explanations have helped our team specifically by making it easier to decide quickly what needs action, instead of digging through logs, allowing us to follow the steps and contain things faster.

It fits our needs well.

It is fairly easy to use Huntress Managed EDR, as the alerts are generally clear, and the recommended next steps make it manageable even for a small team.

Huntress Managed EDR could improve filtering for low-priority alerts and give more granular exclusion controls.

More flexible alert tuning would help cut down on noise even further.

More integration options and continued refinements to alert noise would be welcome.

We have been using Huntress Managed EDR for a little over a year.

In our experience, Huntress Managed EDR has been stable and reliable for day-to-day monitoring and threat detection, as we haven't faced major stability issues that significantly affected operations.

In our experience, Huntress Managed EDR's scalability is effective, as it supports endpoint security as the environment grows, helping us maintain monitoring and detection without greatly increasing the workload on our IT team.

In our experience, Huntress Managed EDR's support has been responsive and helpful, providing clear guidance when we need assistance, which helps resolve issues efficiently, and overall, we have had a positive experience, though response times can depend on issue complexity.

I rate the customer support an 8 on a scale of 1 to 10.

We used to evaluate traditional endpoint security solutions, but preferred Huntress Managed EDR for its managed detection and response and clear, actionable alerts, which fit our team's resources better.

Huntress Managed EDR reduced the time our team spends investigating endpoint alerts by an estimated 20 to 30%.

Our experience with Huntress Managed EDR's pricing felt reasonable, as the setup was straightforward and didn't require a large upfront investment. The licensing is manageable, though pricing varies by endpoint count and services included, offering good value for organizations wanting solid endpoint security without the cost of building a large in-house security team.

We have looked at other endpoint security solutions, and compared to traditional tools, Huntress Managed EDR stands out for managed detection and response, clear alerts, and actionable investigation guidance, helping us spot suspicious behavior early and prioritize potential threats without constant manual monitoring.

We considered other endpoint security solutions, including traditional protection platforms, though we don't recall the exact names, as we focused on solutions that could reliably detect threats, manage response, and provide clear actionable alerts, with Huntress Managed EDR standing out for letting our team investigate suspicious activity efficiently without extensive in-house resources.

I rate Huntress Managed EDR an 8 on a scale of 1 to 10 overall.

Because it delivers clear alerts, saves investigation time, and fits a small team's workflow, the main downside is some alert noise that we would want more control over.

The governance and security of Huntress Managed EDR are strong overall, as it provides good context around AI-driven detections, while we still have visibility and control, with the main benefit being that the AI helps with investigation without replacing human review.

The AI output is reliable for our use case and provides useful context that helps investigate alerts faster, though we still validate important findings before acting, so we consider it a strong aid rather than something we rely on blindly.

Huntress Managed EDR is a good fit for small to medium businesses since it gives solid endpoint protection without needing a big in-house security team, with easy-to-understand alerts and recommended actions that help teams respond faster, reducing the workload on IT and improving visibility, though more granular alert tuning and additional integrations would make it even better.

I suggest starting with a proof of concept to review how the alerts fit your workflows and check the integration options you need, while also clarifying support expectations and testing auto-remediation rules carefully before a wide rollout. My overall rating for Huntress Managed EDR is 8 out of 10.

My main use case for Huntress Managed EDR is that we are an MSP, so we use MDR to protect our clients' endpoints.

The best features Huntress Managed EDR offers in my experience are the remediation instructions and the SOC team, as the human SOC team has been very helpful.

The remediation instructions and the succinct responses from the SOC team have been helpful for me and my clients because the remediation can be done automatically or manually, and all the instructions have been provided precisely. All we need to do is simply follow the instructions, so it is very straightforward for an MSP. We are always busy and do not have time to do other things, and that just makes our job more efficient.

Huntress Managed EDR has impacted my organization positively because it is time-saving and trustworthy, so we can believe that it can help us get a better reputation and more confidence as an MSP to serve our clients.

There are several cases where Huntress Managed EDR has saved time and helped boost our reputation and confidence with clients. For example, Huntress Managed EDR found that there were some passwords being saved to an Excel or notebook file on the endpoint, and we would not have known it if Huntress Managed EDR had not discovered it. We were able to communicate with the user and told them to remove the password file to prevent a potential security breach.

The fact that the solution is fully managed by Huntress 24/7 has significantly affected my workload when it comes to triaging and managing alerts, as it takes a heavy load off of our MSP members.

I do make use of Huntress Managed EDR's ability to automatically remediate low-severity threats, and this automatic remediation is essentially set and forget; everything is automatic, which positively affects my workload and security.

Using Huntress Managed EDR has helped reduce the need for expensive security tools or hiring expensive security analysts, and these savings are very important to our organization because we can spend and invest in other, more critical solutions.

Huntress Managed EDR has affected my organization's overall security by adding an additional layer with the MDR on top of the antivirus, which gives us peace of mind that we know our endpoints are protected and secure.

After deploying Huntress Managed EDR, it took immediately to start improving our organization's security.

Huntress Managed EDR can be improved in that right now it can only support Windows Defender and not other third-party antivirus software. If it could support other third-party antivirus solutions, that would be great.

I would also suggest that adding more AI features would be beneficial.

I have been using Huntress Managed EDR for over six months.

Huntress Managed EDR is stable.

Huntress Managed EDR's scalability is very good, and it is very easy to scale up.

The customer support for Huntress has been great, as I have spoken to the account manager and the engineer a couple of times for demos of other solutions, and it has been excellent.

Positive

We did not use another solution, but we had CrowdStrike before, which was just EDR. There was no MDR because the cost was high, so we did not go for MDR.

Huntress Managed EDR is very easy to use because the agent is pretty straightforward to push out, and there is not much configuration to be done on the front end. The interface is very straightforward, and with just a few button clicks to turn on all the features, we can start to monitor all the endpoints.

I have seen a return on investment mainly through time savings, as we know all the endpoints are protected 24/7, and we understand the value of the SOC team, with the human SOC team being very valuable.

My experience with pricing, setup cost, and licensing for Huntress Managed EDR is that the pricing structure is straightforward, and I think it is reasonable for both an MSP and the client to accept.

Before choosing Huntress Managed EDR, we did not evaluate other solutions.

A quick specific example of how I use Huntress Managed EDR to protect my clients' endpoints is that MDR is on top of our Windows Defender layer. We mainly use the SOC feature with the AI assistant and a human being on the back end, and that gives us peace of mind that we do not need to manually monitor or remediate the threat. We can utilize the SOC team to help us resolve the issue and provide the remediation instructions.

Huntress Managed EDR is deployed in my organization using the public cloud with Microsoft Azure as our cloud provider.

I evaluate Huntress Managed EDR as a great fit for the SMB market, and the cost is friendly.

My advice to others looking into using Huntress Managed EDR is to look for a solution that is AI-assisted and has a human SOC team, as that is very important. I rate this solution a ten out of ten.

As a small MSSP, I don't have a big team. In fact, I'm mostly a one-man shop. When it comes to managing all these endpoints, Huntress Managed EDR is a great partner and I love using the EDR because it's easy installation using the agent and then the monitoring happens right away. It's a great resource for me.

Since I'm running a one-man shop, my budget is very limited and I've only started my company this year. I'm a very brand new company with limited resources both in terms of funds and manpower. I cannot hire a lot of people or even part-time employees, so I have a lot of weight in that sense. However, I am working with salespeople, so Huntress Managed EDR is the perfect partner because it lets a small company like me deliver great security services to my clients.

Huntress EDR has had a strong positive impact on our organization by giving us reliable, 24/7 endpoint monitoring without the overhead of running a full SOC in-house. It’s also lowered our operational workload by filtering out noise and only surfacing validated, actionable alerts. It’s not CrowdStrike-level fancy, and it won’t give you deep forensic toys or full XDR correlation, but for small and midsized environments, it’s one of the most reliable, affordable, and low-maintenance EDRs you can roll out.

My favorite feature would be all the visibility I get with Huntress Managed EDR. I can see all the events that are being tracked and all the files that it's monitoring. I also really like the Ransomware Canary as well - the hidden files in case a ransom attack happens. I think it's a really smart design overall.

I do use Huntress Managed EDR's automatic remediation of the low severity threats and I would say it works really well. Because I'm working with small clients and there actually hasn't been any real attacks, but I've actually used the simulation feature where I can simulate the attack. I've used that a lot and the platform does allow me to use the one button to remediate. It works really well for those attacks. I have yet to see a real attack, but for the simulations I've used, I think it works really well.

Huntress Managed EDR is super easy to use. My only complaint is that Huntress Managed EDR doesn't have a native RMM. So you have to use something external such as Ninja or Heimdal which also has an RMM. When you're deploying to multiple devices, especially remotely, I wish Huntress Managed EDR had a remote solution for that.

Since Huntress Managed EDR stack really focuses on EDR and ITDR, I feel there's a lack of perhaps networking solutions. There's nothing about DNS or network-related solutions. I think it would be really cool to have a new sub-solution. Right now they have four, so I think a fifth one with networking would be really awesome.

I partnered with Huntress Managed EDR just this summer, so around six months ago.

I don't think there are stability issues. They have maintenance here and there, but it hasn't really affected me.

I think Huntress Managed EDR is very scalable. When it comes to clients, if one client wants to decrease the number of endpoints or increase them, I think it's very easy for that. One thing about that, though, is the way Huntress Managed EDR prices on a monthly basis. They actually do it from the day you started and they charge for the whole month. I think one sucky part about that is that they don't have a prorate. They don't reduce it for the exact number of days used. They charge you for the whole month.

I'm really happy with where I'm starting at and I know that as I scale, the price goes down much lower. So I would say I'm pretty happy with the pricing as an MSP partner.

I haven't had a real incident yet. I haven't really had the need to, but I've been in touch with my account manager a lot. I frequently talk with him about my price points and how I can deliver the best value. I think in that partnership that I have with the salesperson, it's really awesome. I'm sure once I have a real need for the technical support, they'll be there for that too.

Positive

I am really familiar with Heimdal. Heimdal is the European Huntress Managed EDR, basically. I switched due to prices and features.

Within a week, I would say, because once it's deployed, it takes some time to adjust and fine-tune.

I think it is honestly the best because of the price point and the value it's giving. If you look at the price point of the EDR solution for Huntress Managed EDR and similar solutions such as Heimdal which I reviewed, and a couple of other vendors as well, I think in total I reviewed five. Huntress Managed EDR easily comes out on top because of the lowest price point and quick response and a really good partnership. Huntress Managed EDR is the easy winner in that sense.

The pricing model is easy to understand. It is not prorated, so plan accordingly. 

I am really familiar with Heimdal. Heimdal is the European Huntress Managed EDR, basically.

I think pricing's great. I'm really happy with where I'm starting at and I know that as I scale, the price goes down much lower. So I would say I'm pretty happy with the pricing as an MSP partner.

Huntress Managed EDR's is a balanced security stack combined with other Huntress tools. It's worth checking out, especially as an option.

I'm very happy with Huntress Managed EDR overall. I would give it a rating of nine out of ten.