QuickBooks Reviews

Our main use case is for distribution. We primarily work in the field of distribution.

The best features of QuickBooks are ease of use and intuitive design.

QuickBooks' functionality to generate detailed financial statements is very good.

The positive impact of QuickBooks on our organization includes complete, accurate, timely information all in one area.

A true enterprise version of QuickBooks would be great for improvement.

It's just due to how large our use case is.

In my opinion, QuickBooks is stable.

My thoughts on the scalability of the product are that you can go really far with it. You just need to jump through more hoops than is probably necessary to make it happen, but it's a pretty solid product.

Before using QuickBooks, we used other billing software because it was more user-friendly and easier to use.

We previously used Sage, specifically Sage 100.

Those were the main differences I mentioned already, with QuickBooks being much more user-friendly.

My experience with the pricing of QuickBooks for the setup costs and licensing is that it's very reasonable. It is really very reasonable.

We find QuickBooks' budget generation feature valuable but haven't really utilized that as much as we'd want to. It's something that we plan on utilizing next year.

It helps save money and time, though I can't speak to specific amounts as I would be really guessing.

We use the on-premise version of QuickBooks.

We have utilized the third-party application synchronization. An example of a third party that QuickBooks integrates well with is Avalara AvaTax.

On a scale of 1-10, I rate QuickBooks a 7.

On-premises

The main use cases for QuickBooks currently involve applying taxes on orders, estimated and any kind of exemption that is applying on the orders. Our team is doing an API call with our server, and the response they are getting depends on what the requirement is and what rule they have applied on it.

I did not get a chance to utilize QuickBooks income tracking feature.

The main benefits I have seen from QuickBooks are that it helps our partners do their business impactfully with the help of QuickBooks Online. QuickBooks is a superior tool among all the ERPs. It is the most user-friendly platform where users can interact and interface with their team members through a chat option. Team members can interact, raise queries, and if someone is selling a product to customers, they can also raise queries.

Regarding improvements or enhancements in QuickBooks, there is limited customization that QuickBooks Online supports regarding reports. It's too rigid for complex financial analysis. Data visualization needs improvement, particularly in the dashboard and live monitoring tools. Multi-entity and multi-currency reporting can be cumbersome without a third-party tool. Users experience syncing errors or duplicate transactions with bank feed accuracy. Workflow automation in QuickBooks Online could expand beyond rules for transactions, such as automation approval and recurring journal entries; these are opportunities for improvement.

I am currently working with Avalara Technologies Private Limited, and we have our integrated partner QuickBooks. We provide API services to QuickBooks Desktop and QuickBooks Online and also extractor for QuickBooks.

Regarding stability, I have seen many crashes in QuickBooks Online with our integration services recently, particularly from September to November 2024. There were delay and latency issues, but now they're fixed. The software can show some issues at times, but I'm satisfied with how they resolve these issues with their partners.

I did not have a chance to explore much more of QuickBooks Desktop, but I have worked with it. QuickBooks Desktop is also effective, but the latest version, which is 2024 Enterprise, is not as consumer effective compared to 2023 Enterprise. Their functionality is much better, but vendors such as Right Network are not very satisfied with the services QuickBooks Desktop has provided. Therefore, we have suggested all our customers switch to QuickBooks Online because it is on the cloud.

We are not authorized to reach out directly to Intuit regarding QuickBooks. We have a separate partner team in our organization that will reach out to QuickBooks partner support, and then they can collaborate and explain the issue. Sometimes it's our fault, and sometimes it's their fault, but they reply to our queries very quickly, and their team is very good. The help center articles and release notes are always up to date. I'm satisfied with QuickBooks support so far.

Positive

I find QuickBooks straightforward and super easy, but because everyone is moving towards AI or machine learning, sometimes customers have to wait for the onboarding process or need to reach out to the implementation engineer to get it set up quickly. They are reachable, but if AI could be implemented in QuickBooks, it would allow users to buy the product and implement it on their own, guiding them through the process. That would greatly enhance the customer experience. Overall, I am satisfied with QuickBooks Online and QuickBooks Desktop.

The pricing, setup cost, and licensing cost have different levels, including simple, basic, essential, plus, enterprise, or advanced. The advanced rate is $275 per month.

I find it cost-effective in some phases, but there are ERPs that are much cheaper. However, if your business has fairly simple bookkeeping, invoices, and managing expenses, then QuickBooks Online offers significant value, including cloud access, bank feed, built-in reports, and integrations. It's cost-effective, but not significantly more compared to other ERPs.

Regarding key differences, both pros and cons of QuickBooks in comparison to other competitors in the market, competitors such as NetSuite, Oracle NetSuite Basic, OneWorld, SuiteTax, Salesforce Sales Cloud, Salesforce Commerce, or Salesforce CPQ have pricing that is much higher, but they provide full flexibility to do anything, with fully customized ERP systems.

I did not get a chance to utilize the reports or the reporting capabilities in QuickBooks. The tool and ERP system are good. I have been in technical support for the last 10 years. I rate QuickBooks 8 out of 10.

I use QuickBooks for bookkeeping and accounting. I use QuickBooks' income tracking feature. I have utilized QuickBooks' third-party application synchronization because we usually use QuickBooks with other software for billing and other purposes. Our sales and everything is connected with QuickBooks, such as Shopify sales and other sales channels. We usually use QuickBooks with other software. It is easy for me to integrate QuickBooks with other products and to synchronize their workflows. I utilize the budget generation feature in QuickBooks.

QuickBooks has helped me manage the finances and it becomes easy to use.

QuickBooks is easy to use. The bank reconciliations are easy to use. Reports, everything is easy. I prefer QuickBooks for small companies. The main benefits that QuickBooks brings to the table is that it is easy to use because a normal person can also do accounting, bookkeeping, and everything. QuickBooks is the best one, and on a scale of one to ten, I would rate QuickBooks as a product and as a solution at ten.

QuickBooks' reporting capabilities have helped my strategic decision-making because it still provides the basic information, usually such as account transactions, general ledger, and accounts receivable and payables. I would still suggest QuickBooks for reporting purposes. We can send the documents to clients for review and for signing purposes as well.

QuickBooks' functionality to generate detailed financial statements would be around seven out of ten because I still think there might be some improvements made to generate reports. We can create customizable statements and financial reports. I think there is still a chance of improvement.

I find it beneficial, but when it comes to a large organization, it is not. When we have different types of departments, every department has their own budget. Every business unit is standalone. So it becomes very difficult when it is standalone business units and departmental budgeting.

I have been working with QuickBooks for three years now.

Throughout my experience, I have not had any downtimes, crashes, or stability issues with QuickBooks.

I find QuickBooks scalable.

I have not escalated any questions to customer service or technical support teams regarding QuickBooks.

Neutral

I have used NetSuite, Xero, Wave, and Zoho apart from QuickBooks.

I was involved in the setup process of QuickBooks. We start with the Chart of Accounts where we add all the entity details and we get the automatic Chart of Accounts for the entity based on the service or industry they are working in. If it is health and education or any real estate, we get the Chart of Accounts on that basis. Then we start with QuickBooks. I think it is fine.

I have never seen any ROI with QuickBooks because I think usually the one who can afford that is very low cost.

The key differences, both pros and cons of QuickBooks in comparison to other products such as NetSuite and Xero, is that for financial statement generation, signings, and other things, I think NetSuite and Xero are better. NetSuite is the whole ERP system where you can customize everything on your own basis. It functions as a module. So it is an individual thing where an AR person can have their own team to work on just customers and ARs. QuickBooks is for small industries and ERP based systems are for large companies.

I would definitely recommend QuickBooks to others. I do not have any other advice or recommendation to share with other organizations considering QuickBooks apart from financial reporting and interface. I would rate this review at ten.

As a bookkeeper using QuickBooks software, I provide accounting work for my clients.

I use QuickBooks for bank feed categorization, bank reconciliation, loan reconciliations, payroll journal entries, sometimes syncing QuickBooks with other third-party payroll software, and reviewing and creating financials.

I mostly sync Gusto and ADP with QuickBooks, and it works very efficiently; the synchronization is generally smooth, although some issues can arise, but we can review and adjust the settings accordingly.

QuickBooks assists us in tracking our expenses and income on a daily and weekly basis; the syncing with the bank means transactions are automatically entered in the bank feed, allowing us to categorize transactions instead of manually entering them one by one.

I find third-party integrations very useful in QuickBooks; for instance, if we process payroll through Gusto software or ADP software, we can integrate those with QuickBooks, and the entries automatically sync in our QuickBooks, where we just need to match the amounts.

QuickBooks is very useful for analyzing financials and helps in better decision-making for the business.

QuickBooks helps me forecast financials based on real-time data we've entered, aiding in cash flow management.

I haven't used the income tracking feature in QuickBooks; I usually review the P&L to determine the company's income and share my review points with the client.

I don't use the budget generation feature in QuickBooks.

The pricing of QuickBooks should be more budget-friendly.

I have been working with QuickBooks for more than four years.

QuickBooks is very reliable and stable; being cloud-based allows me to access it from anywhere, and it is very useful.

When my needs grow, QuickBooks adapts effectively; it has many features, but I usually use the basic ones, which are working fine for me.

I have not communicated with QuickBooks technical support as of now.

Before QuickBooks, I used Excel.

I have used Xero as software, but I find QuickBooks better.

QuickBooks is very capable, allowing me to perform most of my bookkeeping tasks efficiently.

Most features are available in QuickBooks, and I don't think more customization is required from my point of view.

I prefer the interface of QuickBooks compared to my previous solution.

I use Google or sometimes YouTube if I encounter challenges with QuickBooks.

The only aspect that could be improved is the pricing.

I rate QuickBooks 10 out of 10.

Public Cloud

Other

QuickBooks is a great tool if you run a small organization, though our company grew recently from being a small-sized company. QuickBooks gives you everything you need for smaller organizations that don't have complex accounting going on within their environments.

With the online version of the solution, you just give access to whomever to run reports quickly and gather information. With the solution, one can easily gather information all in one place.

The most valuable feature of the solution stems from its reporting capabilities. QuickBooks is easy to use, and you can create reports, which is nice when operating on a smaller scale.

The search functionality in the solution has shortcomings that can be improved in almost every area of the solution. The improvement of the solution's search functionality, particularly when it comes to the company's expense side where you have a bunch of different invoices from one company, can make it hard for a person to find an invoice that person wants to find because it doesn't necessarily let you filter by a specific amount or by a specific document number. The fact that the product doesn't necessarily allow for filtering is a pain when you want to dive deep into looking for something when you have a lot of invoices.

For the size of my organization, QuickBooks is useful for what it does. I don't think any additional features are needed in the solution.

I have been using QuickBooks for about a year. I use the online web-based version of the solution.

Stability-wise, I rate the solution an eight out of ten. QuickBooks hardly ever has issues except for times when you connect the tool to your bank account, after which you lose connection, which is pretty rare.

Scalability-wise, I rate the solution a five out of ten. In terms of scalability, you can only do so much within QuickBooks. Once you become a medium-sized organization from a small-sized company, QuickBooks stops working for you since it doesn't give you too much flexibility around different accounting principles, after which it also fails to provide a lack of visibility compared to some other bigger products.

The solution's technical support really has anyone specifically assigned to deal with a user's issue, because of which they take a while to get the information you want from them. The technical support doesn't really seem like they have experts in the space who are 100 percent efficient. In general, sometimes, it can take a while to get an answer from the support team. I rate the technical support a four out of ten.

Neutral

I don't know about the initial deployment since I wasn't involved in any of its setup phases.

If you operate a small organization, having the solution in your company is definitely worthwhile.

QuickBooks is an amazingly priced solution since it's a very cheap product, making it so good for small organizations since you can get a lot out of it without paying a large amount.

If you operate a small organization, QuickBooks will do everything you need. From my understanding, the solution's setup phase is very easy to set up. As long as you are not a large organization with complicated accounting processes, QuickBooks will work exactly how you need it, especially in favor of those people who run small businesses and don't have an accounting background.

I rate the overall solution a six out of ten.

We are using QuickBooks Desktop in the construction and service industries. Mainly industries that have inventory are where we use it most.

I am able to receive more sales from people who want to move while using QuickBooks Desktop. This has been an improvement.

The most valuable feature of QuickBooks Desktop is its ability to import into QuickBooks Online files easily.

The only concern that I've always had, and it's been a consistent issue that I've heard from others, which is when a file is exported from QuickBooks Desktop and imported into QuickBooks Online, there are accounts that are inactivated or deleted and duplicated. I don't know if it's a bug in the system or what it is, but there's the chart of accounts and the issue is always in the chart of accounts.

Their bank feeds are not the greatest. This was one of the biggest reasons why I wanted to switch to the online version. In QuickBooks Desktop, you have to manually upload the bank feeds daily or wait until the end of the month and pull all of the data because, for some banks, there's no sync between the two.

I have been using QuickBooks Desktop for approximately six years.

QuickBooks Desktop is relatively stable until they put out an update. I don't like installing their updates for a couple of months or at least a month because there tend to be bugs that haven't been fully worked out. A lot of times people are using QuickBooks Desktop with integration with other software. There is less communication with the partners that integrate with QuickBooks Desktop than Online.

QuickBooks Desktop is highly scalable. However, I do have concerns regarding the file size drive and how that can affect someone's on-premise usage. I know someone who is looking at a different platform because their file size has gotten too large. I'm not familiar with remedies for that and by the sounds of it, QuickBooks wasn't very helpful either. The file size is my only concern as far as scalability.

I have previously used Sage. I did not like the solution.

QuickBooks Desktop has more requirements, such as storage space and hardware. It makes it a little bit more complicated.

I rate the initial setup of QuickBooks Desktop a seven out of ten.

The price point is higher because you are paying for a whole year in advance. They recently moved to subscription pricing.

We did not have to pay annually before which used to be one of the benefits that people had from buying QuickBooks Desktop, they could purchase it and it would last for a couple of years and now it doesn't. However, everything is moving to a subscription model. If it is a subscription model then the option to pay for it monthly should be given as well. At least that is the feedback that I am receiving from people when I talk to them about the pricing.

For small to medium businesses, I rate the price of QuickBooks Desktop a four out of ten. The price is high when you are starting out. If you need the inventory module then you will need QuickBooks Desktop until they fix their other version.

a three. It's a pretty large expense to come out one time every year. And if you're just starting out and you need the inventory piece, and see, that's where I end up kind of having that problem is that if you need the inventory piece, you really do need to use QuickBooks Desktop until they get that fixed. And so that's a high price to pay for that one specific capability.

My advice to others is to consult a consultant, accountant, or somebody that's familiar with the software. There's will be less likelihood of duplications within QuickBooks Desktop. However, the online version has more automation. If you're going to use QuickBooks Desktop, you kind of have to go in with the mentality that you're not looking for automation.

I rate QuickBooks Desktop a seven out of ten.

On-premises

I have used the solution for my business. I've operated as a franchisee and have utilized it for accounting within my consulting work, catering to a diverse range of businesses, including dentists and retailers. It's been a pretty vast experience.

Quickbooks was likely one of the earliest entrants in the market for user-friendly accounting software. It stood out because users didn't need an in-depth understanding of accounting jargon, like debits and credits. The genius of Quickbooks was its ability to integrate various functions with minimal journal entries. Dealing with debits and credits became easier with managing accounts payable and accounts receivable, writing checks, creating invoices, and automatic reconciliation. This versatility made it a King in serving the needs of small businesses.

One of the aspects I appreciate the most is its remarkable user-friendliness. It is one of the most intuitive accounting applications I've ever used. Finding individuals to work with it, training new team members, and seamlessly transitioning when someone departs is a breeze. With minimal effort, a new team member can be up to speed within a week. In contrast, other solutions like Sage Fintech require a much longer onboarding period, often leading to confusion when setting up and using the software.

The solution's import function can be quite complex and not as smooth. Importing data is a more complex process compared to the straightforward export feature.

I have been using this solution for over 20 years.

The solution is highly stable. 

Their documentation is great. It explains why I haven't encountered the need to contact their customer service and support.

Positive

The setup is straightforward if you're familiar with accounting software. It takes about two to four hours to set up if you know the process. You provide information about the type of business you're running and your business profile. From there, they offer suggestions and load a chart of accounts tailored to your needs. It's a user-friendly setup process. If you're unfamiliar with accounting software, it may take you a couple of days to set up. It takes only one person f=to set up the solution.

The tool's pricing is extremely reasonable.

The solution is perfection. There's no software out there quite like it.

I use it for my own personal business accounting, but I also support it, teach it, and train on it for other people.

The Bank Feeds are amazing. QuickBooks is known for its inventory and manufacturing features, it's a versatile accounting software that covers various aspects of financial management.

It would be beneficial to enhance inventory and manufacturing features, as it currently depends on third-party applications like Fishbowl Inventory to address these specific needs. Better organization of open purchase orders is something to be improved as well.

I have been using it for twenty two years.

I did not have a problem with stability, but I know of larger companies that did due to neglecting the importance of regular maintenance. There are specialists out there who can fix those issues, but it is essential to follow regular maintenance routines. I would rate it seven out of ten.

It provides good scalability capabilities, especially with given ability to add on many third-party products. I would rate it ten out of ten.

The initial setup was easy.

The deployment process took a few hours to be completed.

It used to be very inexpensive. They're trying to catch up with more expensive platforms, so they switched to a subscription model, which makes it even more expensive. Its pricing structure changed dramatically.

It is a good solution for the entry-level. It almost gives you a feeling of doing accounting without knowing you are doing accounting. I would rate it eight out of ten.

I used to use QuickBooks for larger physician practices that had multiple entities, but now I just use it for smaller ones.

QuickBooks makes it easy for small companies to perform daily tasks. It's a nice little accounting software system. The difference is that when you use it for a single entity, it's pretty easy to use and it has a lot of functionality in it. If you use it for more than one entity, it's awful.

The most valuable feature is its decent accounts payable module. It works pretty well. 

The reporting in QuickBooks is terrible and there's no flexibility in it. It only has standard reports that you can modify slightly. In the end, I have to do a lot of exporting trial balances and create reports I need in Excel. It would be good if QuickBooks had the option to access a multi-entity company from a single login once it's set up and post transactions to any of them or among them. In addition, they should have a better financial report writer.

When it comes to any additional features, I cannot really think of anything specific since I don't use QuickBooks that much anymore. I have moved on from it. I only use it in a couple of places where it's well-suited, but I definitely would not purchase it today. 

I have been using QuickBooks since 2015.  

I would rate it an eight out of ten for stability.

The scalability of QuickBooks is really poor. I would give it a two out of ten. As you grow as a company, you have different tax IDs and you have to set up different companies. There's no way to access the companies from a single point. You have log-ins for each one, and you have to log in to one and log out of the other. That part of it is very limiting, and it is not suitable for any company that plans on growing in size. It's really good for small, single-entity companies. It's not good for a company that's anticipating any kind of growth and I do not recommend it in that case. You will outgrow it too fast.

If you want to talk to someone or a QuickBooks expert and actually get some meaningful information, you have to subscribe first. There are a lot of independent QuickBooks support people that you can contract or you can search for YouTube videos to find a solution to your problem like I did. All in all, the technical support is not helpful. 

Neutral

The initial setup was straightforward but there were some issues with setting up the chart of accounts. The way it's set up does not make much sense. There is not a lot of ability to import and create data from data elements from importing. It is all manual.

I've been using the solution for eight years and I have definitely seen ROI.

The price of QuickBooks is reasonable. You get what pay for and you get pretty good performance for the price, but the scalability is very limited.

My advice to people who are considering QuickBooks is to think about the future. If you have a company that is going to grow and you plan on adding different entities and different product lines, I would recommend choosing another software platform. Even if that means spending more, it will be worth it in the long run. QuickBooks is good for small companies that don't have multi-entity requirements. It is good for single-entity companies because the scalability of it is really poor. Overall, I would rate QuickBooks a six out of ten. It's a lower tier. It is designed for smaller, sophisticated places. 

We use the solution for point of sale and accounting at retail outlets.

QuickBooks is easy-to-use software.

In terms of expansion, we stopped using QuickBooks POS at some point because you can’t scale. We couldn’t scale to more than 32 locations when the business grew. The scalability, support and price could be improved.

I have been using QuickBooks for 20 years. We are using the latest version of the solution.

Currently, we have about 15 users using this solution. Earlier, it was 28. I rate the solution’ scalability an eight out of ten.

The Customer support neither gives a callback nor assigns account managers for Africa.

Positive

The initial setup is pretty straightforward. The deployment takes about two to ten hours to complete. The accounting software for the POS system is offline. However, the accounting software for the rest of your business can be either offline or online. The online version of QuickBooks is more expensive but offers more features and flexibility. The accounting software QuickBooks can be deployed within an hour or two on a physical server. However, if you are deploying it to the cloud, whether public or private, it may take two to five hours.

The return on investment is very good.

Regarding pricing, QuickBooks needs to make its point-of-sale system more affordable to onboard more small businesses. Many retail stores need a retail ERP, and QuickBooks POS is a good option. The pricing is a barrier for some businesses. If QuickBooks offered a more affordable package, it would be easier for businesses to choose QuickBooks POS and get the benefits of a retail ERP. It also gives you discounts.

For new people coming into QuickBooks, it should work on their support and have people in different time zones. Users escalate issues to the international team and ensure someone can resolve the issue quickly. It is a great application for accounting, especially for point of sale and not looking to scale beyond 30 stores. I rate the overall solution a seven out of ten.