3CX Live Chat vs Barracuda Phone System [EOL] comparison

Why PeerSpot?

3CX and Barracuda Networks are both solutions in the IP PBX category. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 100% of Barracuda Networks users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

7,130 Views
642 Comparison Views

90% willing to recommend

Barracuda Phone System [EOL]

Read 1 Barracuda Phone System [EOL] review

100% willing to recommend

3CX Live Chat

Barracuda Phone System [EOL]

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Virtual Meetings (6th), IP PBX (1st), Unified Communications (2nd), Live Chat (6th), Hosted and Cloud Based VoIP (7th)

Barracuda Phone System [EOL]

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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it_user203934

Systems Engineer at a financial services firm with 1,001-5,000 employees

It saved us a lot of money when we switched from a hosted solution to Barracuda on-premises.

Easy to setup Easy to maintain Great support You can use any SIP phone or softphones It saved us a lot of money when we switched from a hosted solution to Barracuda on-premises. It needs High Availability. There were some issues in our UK office because dialing abroad from there is different…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have not had any bugs or glitches, the solution is stable."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"LiveChat makes it easy to respond to your customers and connect with them."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"Excellent Windows based PBX constantly updated with new features and great support."

"3CX Live Chat works amazing and having a good connection will allow the best experience while using the solution."

"3CX is a reliable solution."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

More 3CX Live Chat pros

"It saved us a lot of money when we switched from a hosted solution to Barracuda on-premises."

Cons

"In 3CX, customization is not as easy as I would like."

"It is not supported by Linux versions. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive."

"The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them."

"The Android and iPhone clients are great options but don't always work perfectly, even on wifi."

"It would be great if the web meeting functionality could be extended to enable users to call standards-based video conferencing systems."

"The reporting and dashboards of 3CX could be improved."

"More granular management of call recording is needed."

"It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones."

More 3CX Live Chat cons

"It needs High Availability."

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There is no add-on costing on the standard fees."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

17%

Outsourcing Company

12%

Financial Services Firm

11%

Comms Service Provider

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is good, as they are not very expensive. We have an unlimited number of engineers on 3CX Live Chat, so the licensing cost is ...

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What needs improvement with 3CX Live Chat?

3CX Live Chat can be improved, as it is very frustrating that we do not receive the call on the application. Thanks to the offline feature, if the application is offline and we miss a call, after a...

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is using it for the company support line. A quick specific example of how I use 3CX Live Chat for my company support line is that we have a support number in our ...

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Cisco Unified Communications vs 3CX Live Chat

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More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

No data available

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

The Barracuda Phone System is the ideal PBX solution that grows with your company. By including every feature in every box, the Barracuda Phone System doesn't charge for licensing on a per-user or per-feature basis. Call recording, routing, and auto-attendant are included so organizations get the features they need. Administered from an intuitive web-based interface, the Barracuda Phone System is a comprehensive VoIP product that is ideal for SMB and mid-market companies.

Barracuda Networks

Sample Customers

Information Not Available

Access America Transport, Carry-On Trailer Corporation, Four Winds Trading Company, Franklin Synergy Bank, Gazelle, US Merchant Systems, Vecta Oil & Gas, Wild Willy's Burgers, Hastings And Prince Edward Counties Health Unit, Prarie Land Regional Division No. 25, Lagrange Highlands School District 106, Hickory Springs Manufacturing Company, City of Johns Creek (GA), Goodwill Industries International

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