3CX Live Chat vs Kamailio SIP Server comparison

Why PeerSpot?

3CX and Kamailio are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Kamailio is ranked #7. 3CX holds a 8.2% mindshare in UC, compared to Kamailio’s 3.9% mindshare. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 100% of Kamailio users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

6,572 Views
1,774 Comparison Views

90% willing to recommend

Kamailio SIP Server

Read 1 Kamailio SIP Server review

693 Views
644 Comparison Views

100% willing to recommend

3CX Live Chat

Kamailio SIP Server

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between 3CX Live Chat and Kamailio SIP Server based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: October 2026).

Buyer's Guide

Unified Communications

October 2026

Download the complete report

Helped 917,433 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Virtual Meetings (6th), IP PBX (1st), Live Chat (5th), Hosted and Cloud Based VoIP (5th)

Kamailio SIP Server

Ranking in Unified Communications

7th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 8.2%, down from 9.6% compared to the previous year. The mindshare of Kamailio SIP Server is 3.9%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	8.2%
Kamailio SIP Server	3.9%
Other	87.9%

Unified Communications

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

Read full review

it_user183567

PHP Dev & Telecoms Engineer at a marketing services firm with 51-200 employees

The server itself does load balancing however building a fail-over for it is difficult

The server itself does load balancing however the most difficult thing I found was building a fail-over for it. However, if you want to build a fail-over for it that's the tricky part since most sip traffic is routed using UDP. There are plenty of amazing TCP load balancers out there such as HAProxy but none for UDP. You need to use something like Keepalive and fail-over IP and restart the server on fail-over

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"3CX is a software-based PBX which can cover every company's needs."

"The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"Our company has saved a lot of money from using 3CX Live Chat."

"It makes the decision a no-brainer, you get so much more for your money with this solution."

"The solution is basically an online phone, it doesn't charge you anything, you can contact people easier than using normal applications, and it has powerful and secure connections."

"Customer Service: Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter."

More 3CX Live Chat pros

"This product can scale insanely, the fact that it can handle hundreds of thousands of subscribers is great and means you won't have to worry about scalability for a very long time."

Cons

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones."

"There are a handful of simple features – BLF to handle parking orbits, handling of custom SIP headers."

"Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then auto-provisioning becomes quite a task."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p."

"We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding."

"3CX has some other limitations. One of our teams totally stopped using 3CX because they couldn't use it to capture the recordings of the conversations they were having with the client and also sync images on HubSpot CRM."

More 3CX Live Chat cons

"Would be nice to have more sample config files for different kinds of scenarios rather then just one default config file."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.

See recommendations

917,433 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

18%

Financial Services Firm

12%

Outsourcing Company

12%

Comms Service Provider

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

See all answers

What needs improvement with 3CX Live Chat?

See all answers

What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

See all answers

Ask a question

Earn 20 points

Comparisons

Zoom Workplace Business vs 3CX Live Chat

Compared 5% of the time

LiveChat vs 3CX Live Chat

Compared 4% of the time

Drift Live Chat vs 3CX Live Chat

Compared 4% of the time

Digium Switchvox vs 3CX Live Chat

Compared 4% of the time

Webex vs 3CX Live Chat

Compared 3% of the time

More 3CX Live Chat Competitors

Digium Asterisk vs Kamailio SIP Server

Compared 29% of the time

Alcatel-Lucent Rainbow vs Kamailio SIP Server

Compared 18% of the time

Oracle Communications Unified Communications vs Kamailio SIP Server

Compared 14% of the time

Cisco Unified Communications vs Kamailio SIP Server

Compared 8% of the time

Cisco Jabber vs Kamailio SIP Server

Compared 7% of the time

More Kamailio SIP Server Competitors

Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

October 2026

Download Kamailio SIP Server product report

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Kamailio SIP Server is a robust open-source platform designed for handling large-scale SIP requests efficiently. It's highly adaptable for integrating various communication services, making it ideal for businesses requiring reliable voice, video, and instant messaging applications.

Built with flexibility in mind, Kamailio SIP Server supports high-performance throughput and offers a range of modules facilitating enhanced communication solutions across networks. This server is particularly suitable for businesses in need of scalable telecommunication infrastructures, offering both customizable features and community support. Its advanced capabilities allow seamless integration, ensuring systems remain efficient while handling significant SIP transactions.

What are the key features of Kamailio SIP Server?

Scalability: Handles thousands of call setups per second.
Interoperability: Compatible with a range of SIP services.
Security: Offers robust security measures and access control.
Flexibility: Easily configurable with many module options.
Customization: Scripts can be customized for specific needs.

What benefits or ROI can users expect?

Cost Efficiency: Reduces telecommunication costs significantly.
Reliability: Ensures high availability and operational stability.
Resource Management: Optimizes server resource utilization.
Customization ROI: Tailors to specific business requirements effectively.

In industries like telecommunications, Kamailio SIP Server is implemented for creating large-scale VoIP solutions, supporting millions of users. Financial institutions use it for secure and efficient internal communication, while healthcare providers integrate it to facilitate seamless telehealth services, ensuring patient confidentiality and quick information exchange.

Kamailio

Sample Customers

Information Not Available

Asipto, Crocodile RCS Ltd, Edvina AB, Evariste Systems LLC, OpenXg Inc., Sipwise GmbH, VoIP Embedded

Buyer's Guide

Unified Communications

October 2026

Download Free Report

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: October 2026.

DOWNLOAD NOW

917,433 professionals have used our research since 2012.

See our list of best Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.