Palette can be improved as it does not have the ability to do very specific routing for invoices; in my case, I had multiple offices with multiple paths, and you had to know which particular office it was for. Depending upon the type of vendor invoice it was, sometimes it was difficult to know what path to put it on, so you need more detail in the approval matrix when you can set it up. I chose a 7 out of 10 because the approval matrix and the routing of invoices with specific customization were a bit lacking; I feel I needed more of that to be able to go into more detail on a per vendor basis or a per dollar value basis. Regarding Palette's AI capabilities, I definitely experienced some automation features related to accuracy. Due to the lack of flexibility in the building of the approval matrix, there was no way for it to code things 100% correctly, so intervention and review from a person were always necessary.
