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ACI Worldwide Global Payments Hub vs OpenText Operations Orchestration comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ACI Worldwide Global Paymen...
Ranking in Process Automation
40th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
OpenText Operations Orchest...
Ranking in Process Automation
21st
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (19th)
 

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.9%, up from 0.3% compared to the previous year. The mindshare of OpenText Operations Orchestration is 1.5%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
OpenText Operations Orchestration1.5%
ACI Worldwide Global Payments Hub0.9%
Other97.6%
Process Automation
 

Featured Reviews

PR
Pre-Sales Consultant at Capco
Robust cloud model support and offers competitive pricing with a pay-per-use model
This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model. And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.
Ahmed Salman - PeerSpot reviewer
Performance & Monitoring Supervisor at Saudi Telecom Company
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."
"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."
"The centralization of the administration is what's most valuable for us."
"Four years ago, we created a new department for automation, and today the organization has a lot of trust in us and we are placed in each strategic architecture, everybody knows us, trusts us, and is happy to work with us, and we are problem solvers and the innovation robo team."
"The ability to basically create any type of flow I want to, go and get the root cause, and to control workflow without people having to know everything that needs to be done."
"This solution basically does everything that we need it to do."
"As an integrator of Operations Orchestration, we find that the most valuable feature is really the support that HP provides."
"We have reduced the amount of time it would take to resolve an incident or to send an escalation to a customer, and it has saved us many man hours."
"It’s saved 100’s of man hours monthly."
 

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."
"Simple things are missing – being unable to easily capture flow inputs in an automated fashion is one (I shouldn’t have to write an SQL query for this)."
"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."
"Faster integration with different applications."
"The tool's UI needs to be improved. It needs to have better administration features in future releases."
"From 1 – 10 – I think HP is about a 4. Support can be slow and frustrating."
"There are automation tools out there that are more unified -- network, database, servers. Operations Orchestration doesn't do everything and you need to buy other components for other tasks."
"It takes a lot of resources to implement and support it, which is expensive."
"The price is an area that should be addressed because the price is high."
 

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."
"I do not have experience with the pricing or licensing of the product."
"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."
"The cost is very high compared to anything else available."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
13%
Financial Services Firm
13%
Construction Company
12%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

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What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

Worldwide Global Payments Hub
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about Camunda, BMC, PagerDuty and others in Process Automation. Updated: October 2026.
917,433 professionals have used our research since 2012.