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Active Roles by One Identity vs Dameware Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Active Roles by One Identity
Ranking in Active Directory Management
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
User Provisioning Software (3rd), Non-Human Identity Management (NHIM) (1st)
Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (31st)
 

Mindshare comparison

As of October 2026, in the Active Directory Management category, the mindshare of Active Roles by One Identity is 11.8%, up from 10.1% compared to the previous year. The mindshare of Dameware Remote Support is 3.1%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
Active Roles by One Identity11.8%
Dameware Remote Support3.1%
Other85.1%
Active Directory Management
 

Featured Reviews

Puru Solanki ( ITIL. CISM , CCSP ) - PeerSpot reviewer
IT Head at Citadel Global
Automation has streamlined onboarding and governance and delivers faster, more secure access
Overall, we are very satisfied with Active Roles by One Identity, but there are a few areas that could be improved. The user interface could be more modern and intuitive, especially for new administrators. Some advanced configuration and policy settings have a steep learning curve and could be simplified. We would also like to see more built-in integrations with cloud platforms and SaaS applications, along with additional out-of-the-box reporting templates. These improvements would make the product even easier and more flexible for organizations managing hybrid environments. One thing that would make our daily work even smoother is having more ready-to-use templates for common administrative tasks and reports. This would reduce the need for customization and help teams get up and running more quickly. Additionally, faster and simpler synchronization for hybrid and cloud environments would be beneficial, especially for organizations managing both on-premises and cloud identities. More detailed documentation and guided setup for advanced features would help new administrators learn the platform faster and more easily. One additional improvement I would like to see for Active Roles by One Identity is a better built-in dashboard with more real-time insights into identity and access activities. It would be helpful if upgrades and migrations were simpler and required less planning. Finally, expanding native integrations with more cloud services and third-party applications would make the platform even more versatile and reliable. These enhancements would improve the overall user experience while keeping the product's strong security and automation capabilities.
it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One Identity Active Roles has had a very positive impact on our organization, especially in terms of productivity, security, and compliance."
"In comparison to native Active Directory tools, using Active Roles for delegation is so much better. It uses an access template and that makes it easy to see who can access what. In fact, you can do that for many objects as well."
"I highly recommend all organizations to consider this as one of the best solutions."
"One Identity Active Roles has positively impacted my organization by speeding up the user provisioning, reducing manual AD tickets, strengthening the security through consistent access control, and improving compliance."
"One Identity Active Roles has helped us improve security with smooth processes."
"Active Roles by One Identity has resulted in a noticeable improvement in the efficiency of Active Directory administration, with routine user provisioning and de-provisioning tasks now completed 30 to 50% faster by using automated standardized workflows, along with a reduction in manual configuration errors and fewer access-related requests."
"It gives us attribute-level control and the AD management features work very well."
"The positive impact is that it saved time, improved security, and made things more efficient."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"Using DameWare has made the troubleshooting process faster."
"It was very easy to install."
 

Cons

"There are some features that we think should be included in their next release. We think these things would take them to the next level: the ability to completely force or limit any dynamic group processing to specific servers, change-tracking reporting of virtual attributes, and the ability to use files as inputs to automation workloads. These things have also been talked about. Knowing them, they're probably working on them."
"The initial setup and configuration can be complex, especially when designing workflows, policies, and delegation models."
"One area where One Identity Active Roles can be improved is in the user interface. It can feel outdated and not very intuitive for new users."
"One Identity Active Roles does not require many improvements, but for upcoming or new users, there should be an easier initial setup and configuration."
"One Identity Active Roles is a strong product, but like any enterprise tool, there are areas where it could be improved."
"The solution needs an attestation process that includes certification and recertification attestation."
"The initial setup could be simpler because sometimes it feels like it should be more straightforward."
"One Identity Active Roles is a mature and reliable product, but there are definitely areas where it could be improved."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
 

Pricing and Cost Advice

"The pricing is high. I have not been involved with the renewal or cost aspect, but I know it is not cheap by any means. However, it is very useful for our environment."
"The pricing for Active Roles is expensive but not as expensive as other solutions like Okta."
"The licensing model is a simple user-based model, not that much complicated."
"The pricing is on the higher end."
"The price is reasonable. It costs us about 1 million Danish kroner annually, and we also spend about half as much on consultants."
"It's expensive."
"It's fairly priced."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
27%
Healthcare Company
10%
Financial Services Firm
9%
Computer Software Company
6%
Manufacturing Company
14%
Comms Service Provider
13%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business100
Midsize Enterprise17
Large Enterprise46
No data available
 

Questions from the Community

What needs improvement with One Identity Active Roles?
To improve Active Roles by One Identity, I would like to see more automation around role assignment and access reviews, along with better reporting and an easier-to-use dashboard. While the integra...
What is your primary use case for One Identity Active Roles?
My main use case for Active Roles by One Identity involves managing user access and roles across different applications while ensuring users have the right permissions based on their responsibiliti...
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Also Known As

Quest Active Roles
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
 

Overview

 

Sample Customers

City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies
Illinois School District
Find out what your peers are saying about Active Roles by One Identity vs. Dameware Remote Support and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.