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Acumatica vs HubSpot CRM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Acumatica
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
Cloud ERP (9th)
HubSpot CRM
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
51
Ranking in other categories
CRM (6th)
 

Mindshare comparison

Acumatica and HubSpot CRM aren’t in the same category and serve different purposes. Acumatica is designed for Cloud ERP and holds a mindshare of 3.2%, up 2.8% compared to last year.
HubSpot CRM, on the other hand, focuses on CRM, holds 1.4% mindshare, down 1.6% since last year.
Cloud ERP Mindshare Distribution
ProductMindshare (%)
Acumatica3.2%
Oracle Fusion Cloud ERP21.3%
NetSuite ERP21.1%
Other54.4%
Cloud ERP
CRM Mindshare Distribution
ProductMindshare (%)
HubSpot CRM1.4%
Microsoft Dynamics CRM3.1%
Salesforce Sales Cloud2.7%
Other92.8%
CRM
 

Q&A Highlights

CP
Chief Executive Officer at West Coast Corp
Aug 18, 2023
 

Featured Reviews

Steven-Parker - PeerSpot reviewer
CEO at Cottingham Ltd
Focused on inventory and accounting production; valuable inventory control and sales recording
The Acumatica features I found most valuable are inventory control and sales recording Additional features I would like to see in the next release are more flexible reporting options. I would specifically benefit from the ability to create comparative reports for many months instead of having to…
Sadiq H - PeerSpot reviewer
Campaign Specialist at a outsourcing company with 1,001-5,000 employees
Automation and integrated analytics have transformed how my team manages campaigns and deals
There are a couple of things which I would improve in HubSpot CRM. There are limitations with user limitations. I would want a feature where certain users do not need to export data and I want to be notified if anyone is exporting. That feature exists for a certain number of users, but it should also apply to lower-level users who should be notified as well. Second, the analysis and insights need to be provided on a weekly basis. For example, I would want to see that in this week we sent an email to a certain number of prospects, information about which was my highest open rate email campaign and which was my lowest engagement campaign, and insights from HubSpot AI that can be utilized. I would want to know which subject lines we gathered that received more attention as a form of data analytics information. Additionally, if I have one hundred contacts today and a couple of them are not active, for example, if eighty contacts are active and twenty contacts have never opened my email, I would want to trash them because they are not engaging. That kind of information would be very useful.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"This solution supports multiple branches."
"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."
"Stability-wise, I rate the solution a ten out of ten."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"The solution accounts for a significant portion of our lead generation or revenue."
"The solution's most valuable features stem mostly from the sequencing of marketing automation."
"HubSpot CRM has the most reliable and user-friendly options."
"It is quite customizable if I know what I am doing."
"We switched to HubSpot CRM because the marketing tool was really good."
 

Cons

"The solution doesn't have features to break down the structure for multiple people in the project."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"It is very expensive for a small business."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"We had a problem with the tool’s stability once."
"There is room for improvement in pricing. The pricing strategy that they have is way too clever."
"The solution's email capabilities could be improved."
"A better CRM can be achieved by providing more customization features. Some areas require improvement, particularly in enhancing customization options."
"The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields."
"When the system fails to load data, the error messages are not user-friendly and can be confusing."
"The initial setup could be faster as it currently takes a lot of time."
"I would need to try the product again to refresh my knowledge and give a recommendation."
 

Pricing and Cost Advice

"It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."
"There is a cost for the solution. However, I am not aware of the price."
"I do not recall the particulars of the licensing fees."
"We are using HubSpot CRM’s free version."
"HubSpot CRM is affordable."
"The pricing for this solution is user based. We're paying $39 to $45 per user."
"There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."
"Pricing is based on the number of users."
"The price of the solution could improve because it is expensive."
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Manufacturing Company
11%
Computer Software Company
10%
Construction Company
9%
Construction Company
13%
Financial Services Firm
11%
Comms Service Provider
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

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What is your experience regarding pricing and costs for HubSpot CRM?
My experience with pricing, setup cost, and licensing has been pretty straightforward; HubSpot CRM offers a zero human sign-up to try and no pressure calls with their salespeople, which I really lo...
What is your primary use case for HubSpot CRM?
I have been using HubSpot CRM for at least eight years. My main use case for HubSpot CRM is to manage my pipeline and all my customer relationships, handling everything to do with calls, notes, and...
What advice do you have for others considering HubSpot CRM?
HubSpot CRM is deployed in my organization on the cloud; it is subscription-based and hosted on the cloud, so HubSpot CRM is not on my premises or hybrid. I'm not sure which cloud provider is used ...
 

Comparisons

 

Overview

 

Sample Customers

Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee
digimind, easyrecrue, software2, subaru, suzuki
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