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Affinity vs Oracle Fusion Service comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Affinity
Ranking in CRM
41st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in CRM
12th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
CRM Customer Engagement Centers (4th), Marketing Management (6th)
 

Mindshare comparison

As of October 2026, in the CRM category, the mindshare of Affinity is 0.7%, down from 1.0% compared to the previous year. The mindshare of Oracle Fusion Service is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Oracle Fusion Service1.3%
Affinity0.7%
Other98.0%
CRM
 

Featured Reviews

Marcus Quinn - PeerSpot reviewer
Chief Information Officer at Business Growth & Software Development Consultancy
Open source, stable and capable of working with existing Adobe files
Affinity Photo needs to work more. They need to align as much as possible with the shortcuts and keystrokes of Adobe. It's just because when you learn a tool as a professional, you tend to learn all the shortcuts and keystrokes. And if they're not the same as the same type of products that you migrated from, you lose productivity because you forget how to do things. You don't know where things are on the menu. You don't know the icon for it because you just know it as, "Oh, if I press this key, I get that." You forget the user interface. You just remember the keystrokes and the shortcuts. So, if that could align as much as possible with what I'm used to from Adobe, that would be good. And there's another product I use called Pixelmator Pro. And as much as I wish Affinity Photos did everything that Photoshop did, I actually ended up using this other product, Pixelmator, more for image editing because I just find it faster and more in line with what I remember from Photoshop. So, they are good. They've designed a good product. It's just the shortcuts and keystrokes need to match what people are used to, especially coming from Adobe because, let's say, it didn't exist. Affinity is a newer product.
GeorgeShokry - PeerSpot reviewer
Oracle HCM Manager at PwC
Automation has streamlined processes while improved customization options remain a priority
Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We need to pay more every time for customization or integration, and it's not easy like E-Business. I don't have anything specific that I would like to see in Oracle Fusion Service, but I hope it gives us more access to databases or makes customization and integration easier. My final rating for Oracle Fusion Service is about eight, as there are some modules not covered yet in Fusion, and I think they need more investment in customization and integration, or to make it easier.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For me, the most valuable feature is the fact that they work with existing Adobe files. And open and edit PDFs and web-optimized exports. It's been very good."
"The most valuable features of Affinity are the connection features it provides because you have a large database of startups. The people who worked in the companies and founded them are displayed in Affinity. It can show if they are using some special intelligence feature and that you may know this person, of your connections. For example, if they know the person. It works similar to the way LinkedIn does when you seek a connection. Additionally, Affinity shows how close this person is and how often they contact each other."
"The most valuable features of Affinity are the connection features it provides because you have a large database of startups."
"We are using Affinity as a very robust contact list."
"I like that it's completely automated. It's a very robust system. You are not going to have faults in it."
"The solution is completely cloud-based and very easy to access from anywhere."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"I've seen positive impact from using Oracle Fusion Service, especially for HCM, where there's been a revolution from E-Business to Fusion; it's completely different."
"Basically, it is a suite built for providing services; the ability to connect to the customers is a highlight here by making use of all communication modes."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Customer service is very good and technical support is very good, especially once you learn the right language to get your requests heard."
"Pretty much the entire suite is valuable."
"We use it for incident management and FAQs."
 

Cons

"It would be better if it were "pay-per-user" instead of "pay-per-account." For example, I'm Siddharth Mallya, and I have two email accounts. Each of those accounts is a separate payable account for me. For instance, I have created a network using my personal email ID, and now I have moved to my company email ID. It'll choose any one of those accounts, and that will become my paid account. For example, if I put in my personal email ID, then that's the account that I pay for. But I'm no longer using it, and it's not going to get updated. If I put in my work email ID, then that's an entirely separate account that I have to pay for."
"Affinity could improve by adding more features. It has been a while since I have used it, but when I did, the features could improve."
"To get people to migrate, Affinity needs to somehow give them an incentive to change. The key is to make it as similar as possible. Shortcuts and keystrokes would be my biggest learning curve. So, to scale, you're going to have to convince people to relearn their workflow, and everybody's too busy to do that. Scalability is kind of mid because you face adoption resistance if you're pushing out to a studio or staff that are used to Adobe. Many products don't think beyond Microsoft and Adobe. If it's not Microsoft, then they don't understand. So, scalability is a challenge."
"It would be better if it were pay-per-user instead of pay-per-account."
"The biggest deployment concern I run into is that the primary agent console requires a combination of Internet Explorer, Microsoft Windows, and .NET."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The vendor must provide a user-friendly mobile application."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"When answer links are embedded within the ticket message threads, agents are taken to the customer portal; the development team should identify another option."
"Some features that require improvement include the location functionality and certain aspects of the CRM."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The product's option to upload payroll data doesn't work seamlessly."
 

Pricing and Cost Advice

"Affinity follows a pay-per-account model, and I think there will be a monthly or a yearly paid subscription. I have heard that it was expensive."
"Affinity is an expensive solution. However, they over a free version trial. The solution is expensive but the people that have used it say it is worth the money."
"The tool is reasonably priced."
"This is definitely an expensive product compared to others on the market."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
"Licensing fees are on the higher end and I rate them an eight out of ten."
"The product has average pricing."
"Oracle Fusion Service is a cheap and flexible solution."
"Oracle Fusion Service is more expensive than Workday."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
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Top Industries

By visitors reading reviews
Construction Company
16%
Comms Service Provider
12%
Manufacturing Company
10%
University
8%
Construction Company
14%
Comms Service Provider
10%
Financial Services Firm
9%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise22
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Oracle Service Cloud?
Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...
What is your primary use case for Oracle Service Cloud?
The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.
What is your experience regarding pricing and costs for Oracle Service Cloud?
Regarding licensing cost, according to each country's conditions, for Egypt, it's so expensive, whereas for the Gulf, it's almost no cost because they can pay. So I can't definitively say it's high...
 

Also Known As

No data available
Oracle Service Cloud, Oracle RightNow
 

Overview

 

Sample Customers

T3 Advisors, Cushman & Wakefield,
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Find out what your peers are saying about Affinity vs. Oracle Fusion Service and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.