Alcatel-Lucent OpenTouch Enterprise Cloud vs Cisco Unified Communications comparison

Alcatel-Lucent OpenTouch Enterprise Cloud offers a unified communication and collaboration solution designed to streamline business communication needs efficiently.

Alcatel-Lucent OpenTouch Enterprise Cloud delivers a comprehensive suite of tools aimed at enhancing communication and collaboration across enterprises, ensuring seamless integration with various IT environments. With its cloud-based architecture, it facilitates scalability and flexibility, adapting to the needs of businesses looking for robust communication solutions that integrate easily with existing systems, providing a high degree of reliability and security.

• Unified Communication: Combines voice, video, and messaging into a single platform.
• Collaboration Tools: Offers virtual meeting rooms and screen sharing for improved teamwork.
• Scalability: Easily adapts to growing or changing communication requirements.
• Integration: Seamlessly integrates with existing CRM and ERP systems.
• Security: Provides enterprise-level security features for data protection.

• Cost Efficiency: Reduces the need for multiple communication systems, lowering expenses.
• Enhanced Productivity: Streamlines communication, fostering better teamwork and faster decision-making.
• Customer Satisfaction: Improves customer service with integrated communications, leading to better customer interactions.
• Flexibility: Adapts to the business growth, accommodating new users and features effortlessly.

Alcatel-Lucent OpenTouch Enterprise Cloud finds application in industries such as healthcare, finance, and education, where robust and secure communication is key. In healthcare, it facilitates remote consultations and administrative communications. Financial institutions benefit from secure and reliable exchanges, while educational sectors use it for virtual classes and collaboration.

Cisco Unified Communications enables seamless integration with business applications for effective communication, catering to up to 80,000 users with a focus on interoperability and user-friendliness.

Cisco Unified Communications integrates Active Directory and Outlook for seamless communication, offering scalability for large enterprises. It facilitates video, IM, and remote access through Jabber, ensuring secure, reliable communication with centralized management and third-party integration. While its system is robust, users seek improvements in GUI and web interface, along with better cloud accessibility and feature ease compared to competitors.

• Active Directory Integration: Simplifies directory access for efficient communication.
• Outlook Voicemail Integration: Streamlines voicemail management directly from Outlook.
• Scalable Up to 80,000 Users: Supports enterprise growth without communication hindrance.
• Jabber Video and Remote Access: Enhances connectivity with comprehensive communication tools.
• Third-Party Integrations: Ensures flexibility and adaptability with external systems.
• Speech Recognition: Facilitates hands-free operation and improved accessibility.

• Cost-Effectiveness: Delivers communication solutions that align with budget constraints.
• Reliability: Offers dependable service minimizing disruptions in critical communication.
• User-Friendly: Simplifies operation with intuitive interfaces for non-technical staff.
• Interoperability: Ensures compatibility with diverse systems enhancing user experience.

In industries such as call centers and corporate environments, Cisco Unified Communications is integral for managing calls, integrating Active Directory, and PSTN connectivity via SIP trunk, supporting IP telephony, audio conferencing, and corporate voice strategies, ensuring robust and efficient communication systems. Organizations customize usage from basic communication to advanced call center capabilities, depending on operational needs.