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Amazon Comprehend vs Amazon SageMaker comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Comprehend
Ranking in Data Science Platforms
19th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Amazon SageMaker
Ranking in Data Science Platforms
3rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
39
Ranking in other categories
AI Development Platforms (3rd)
 

Mindshare comparison

As of October 2026, in the Data Science Platforms category, the mindshare of Amazon Comprehend is 1.1%, up from 0.5% compared to the previous year. The mindshare of Amazon SageMaker is 3.2%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Science Platforms Mindshare Distribution
ProductMindshare (%)
Amazon SageMaker3.2%
Amazon Comprehend1.1%
Other95.7%
Data Science Platforms
 

Featured Reviews

Ashish Lata - PeerSpot reviewer
Professional Freelancer at Open for all
Integration with automation tools enhances customer sentiment analysis
Comprehend is a useful service for sentiment analysis as it analyzes customer transcripts to evaluate interactions between customers and agents. It provides scores indicating whether sentiments are positive, negative, or neutral. The integration with AWS services like DynamoDB and Lambda facilitates automated analysis, contributing to more informed assessments of customer interactions.
NeerajPokala - PeerSpot reviewer
Machine Learning Engineer at Macquarie Group
Automation has transformed document review and reduces manual effort in financial workflows
There will be many features in Amazon SageMaker itself, but we don't know whether the feature is there or not, particularly the documentation part. Whatever the new releases will be, they will not post very fast. It is very easy to deploy Amazon SageMaker. The documentation is also very good. It is good because we are able to collaborate with our notebooks. At a time we can develop simultaneously and work on different use cases in the same notebook itself.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am totally happy with AWS support, as they provide excellent solutions."
"Amazon Comprehend works with a large pool of doctors. They're building the product based on working with domain experts."
"The technical support of the tool was good."
"They are doing a good job of evolving."
"I have contacted the solution's technical support, and they were really good. I rate the technical support a ten out of ten."
"We've had experience with unique ML projects using SageMaker. For example, we're developing a platform similar to ChatGPT that requires models. We utilize Amazon SageMaker to create endpoints for these models, making accessing them convenient as needed."
"The solution's ability to improve work at my organization stems from the ensemble model and a combination of various models it provides."
"SageMaker supports building, training, and deploying AI models from scratch, which is crucial for my ML project."
"The tool has made client management easier where patients need to upload their health records and we can use the tool to understand details on treatment date, amount, etc."
"SageMaker is a comprehensive platform where I can perform all machine learning activities."
 

Cons

"It is a bit complex to scale. It is still evolving as a product."
"There is room for improvement in terms of accuracy. For example, when a sentence expresses a negative sentiment, such as 'I want to cancel my credit card,' it is crucial for the system to accurately identify it as negative."
"In my opinion, one improvement for Amazon SageMaker would be to offer serverless GPUs. Currently, we incur costs on an hourly basis. It would be beneficial if the tool could provide pay-as-you-go pricing based on endpoints."
"I had to create custom templates for labeling multi-data sets, such as text and images, which was time-consuming."
"The pricing is complicated as it is based on what kind of machines you are using, the type of storage, and the kind of computation."
"In general, improvements are needed on the performance side of the product's graphical user interface-related area since it consumes a lot of time for a user."
"One area where Amazon SageMaker could improve is its pricing. The high costs can drive companies to explore other cloud options. Additionally, while generally good, the updates sometimes come with bugs, and the documentation could be much better. More examples and clearer guidance would be helpful."
"The solution requires a lot of data to train the model."
"Improvement is needed in the no-code and low-code capabilities of Amazon SageMaker. This would empower citizen data scientists to utilize the tool more effectively since many data scientists do not have a core development background."
"The pricing of the solution is an issue...In SageMaker, monitoring could be improved by supporting more data types other than JSON and CSV."
 

Pricing and Cost Advice

Information not available
"I rate the pricing a five on a scale of one to ten, where one is the lowest price, and ten is the highest price. The solution is priced reasonably. There is no additional cost to be paid in excess of the standard licensing fees."
"The solution is relatively cheaper."
"The pricing is complicated as it is based on what kind of machines you are using, the type of storage, and the kind of computation."
"The pricing is comparable."
"The support costs are 10% of the Amazon fees and it comes by default."
"Amazon SageMaker is a very expensive product."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a six out of ten."
"There is no license required for the solution since you can use it on demand."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Manufacturing Company
9%
Comms Service Provider
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise11
Large Enterprise18
 

Questions from the Community

What needs improvement with Amazon Comprehend?
Regarding improvements, I would focus on accuracy. For example, if a customer says, 'I want to cancel my credit card,' it should clearly be identified as a negative sentiment. Improving accuracy in...
What is your primary use case for Amazon Comprehend?
I have used Amazon Comprehend primarily for sentiment analysis in my project. I analyze customer transcripts to determine if they are satisfied with the agents they interact with. I store the trans...
What advice do you have for others considering Amazon Comprehend?
I would rate Amazon Comprehend an eight out of ten because there is always room for improvement, especially in terms of accuracy. For those new to Comprehend, understanding its usage and reviewing ...
How would you compare Databricks vs Amazon SageMaker?
We researched AWS SageMaker, but in the end, we chose Databricks. Databricks is a Unified Analytics Platform designed to accelerate innovation projects. It is based on Spark so it is very fast. It...
What is your experience regarding pricing and costs for Amazon SageMaker?
If you manage it effectively, their pricing is reasonable. It's similar to anything in the cloud; if you don't manage it properly, it can be expensive, but if you do, it's fine.
What needs improvement with Amazon SageMaker?
It takes some work. We need to refer to the documentation. The documentation is good regarding what other providers we are able to connect with. Out of five, I can say 3.5.
 

Also Known As

No data available
AWS SageMaker, SageMaker
 

Overview

 

Sample Customers

LexisNexis, Vibes, FINRA, VidMob
DigitalGlobe, Thomson Reuters Center for AI and Cognitive Computing, Hotels.com, GE Healthcare, Tinder, Intuit
Find out what your peers are saying about Amazon Comprehend vs. Amazon SageMaker and other solutions. Updated: September 2026.
917,403 professionals have used our research since 2012.