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Appian RPA vs Pega Robotic Process Automation comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Robotic Process Automation (RPA)
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
665
Ranking in other categories
Business Process Management (BPM) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Appian RPA
Ranking in Robotic Process Automation (RPA)
11th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
3
Ranking in other categories
Process Automation (20th)
Pega Robotic Process Automa...
Ranking in Robotic Process Automation (RPA)
16th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
25
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Robotic Process Automation (RPA) category, the mindshare of Automation Anywhere is 5.2%, down from 9.5% compared to the previous year. The mindshare of Appian RPA is 1.3%, up from 0.7% compared to the previous year. The mindshare of Pega Robotic Process Automation is 1.8%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
Automation Anywhere5.2%
Appian RPA1.3%
Pega Robotic Process Automation1.8%
Other91.7%
Robotic Process Automation (RPA)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Ashish-Chopra - PeerSpot reviewer
Principal Architect at Westpac Bank
Automation has reduced manual errors and now needs better high-volume data handling
In my opinion, Appian RPA can be improved. We are planning to conduct a proof of concept on volume because we are still not entirely certain about how well the record type feature performs on Appian with high volumes of data. After conducting client calls with HSBC, Santander, and a few of the Big Four, we learned about use cases where Appian has been used for high volumes of data. We are planning to conduct a proof of concept to test that hypothesis. Additional features that could enhance Appian RPA in the future would include AI on Azure. Currently, their AI is only AWS-based, and we are in discussions with the company about this because we are an Azure shop. I believe this would be a good area for them to concentrate on.
reviewer1458102 - PeerSpot reviewer
Regional Director at a tech vendor with 10,001+ employees
Has raised concerns due to outdated framework and high ownership costs
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Time-wise: We have saved hundreds of thousands of hours."
"We have saved around 90% of the time that would be required to perform tasks manually."
"Without thinking twice, I would recommend going for Automation Anywhere."
"The most valuable features for us are the Image Recognition and Object Cloning. We used this feature to automate our web-based tasks with repetitive actions or complex conditions. These features are very easy to use and do not require you to have deep knowledge in programming to understand since it has a drop and drag feature used to control it."
"We have worked with various tools over many years and we believe that Automation Anywhere is one of the most stable platforms."
"We were able to replace a lot of the manual and data entry workload that our accounts payable clerks were doing, and the work that was done before by this original group can now be done by four people."
"With Discovery Bot, we can even have our business people enabled with process finding and do an evaluation on whether it can be converted into an opportunity."
"We used to do many daily routine checks and jobs. We have implemented the automation knowledge which resulted in good productivity, time-saving, and extra efforts being reduced."
"I find the pricing of Appian RPA reasonable because it is user-based, and we can experiment with it."
"The best feature of Appian RPA is that it is highly integrated into the Appian platform itself and is very easy to configure in the end-to-end Appian automation solution."
"Appian RPA is super easy to use, offering low code, no code capabilities."
"It is a scalable solution."
"​It is a good and matured solution."
"Using the tool actually ends up teaching you about making workflows more efficient."
"The workflow system is very intuitive."
"The initial setup is pretty easy and quite fast."
"Its stability has been good."
"The most valuable part of the solution is integration with CRM tools, as this product offers seamless integration with other tools and is much more useful in digital transformation."
"It helped cut short the release cycle by almost 40% compared to the previous solution.​"
 

Cons

"It would be useful to have some updates for the control room in terms of analytics."
"Currently, there are some vulnerabilities in security that need attention in Automation Anywhere."
"Technical support needs to be worked on as the turnaround time can be around a week, even though we are just using the solution on a pilot basis. We are working in real-time with realistic data. While the process of a logging a ticket is good, the process from logging a ticket to closure needs faster support time."
"They need to improve the REST Api documentation because it is not well detailed or clear enough for beginners, and they need to provide some out-of-the-box AI and ML functions such as image classification and object identification."
"Also, we're seemingly plagued with certain technological issues or bugs."
"Several competing products now offer superior functionality compared to Automation Anywhere's current capabilities."
"We have had issues with stability in the past, and there should be a function that helps you to find out what is wrong with your environment that is causing the automation to fail."
"They have a ridiculously expensive bot licensing structure, especially for the Asian region."
"There are many competitive products in the market right now, for example, UiPath and Automation Anywhere. These competitive products are now coming up with features which Appian RPA currently does not have."
"In my opinion, Appian RPA can be improved."
"There are not any areas that need improvement off the top of my head."
"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently."
"There is no two-dimensional lookup table implemented."
"I would like to see an enhanced auditing feature included."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
"It's difficult not knowing when alerts will arrive."
"Excel connectors need to be improved as there are a few connectors in Excel areas."
"I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements."
"The OCR capabilities of the solution could be improved."
 

Pricing and Cost Advice

"The cost for scalability is much cheaper than developing a new system."
"We save approximately 10,000 hours per year."
"Subscription for Automation Anywhere (AA) is paid yearly."
"Price is where I'm least satisfied. Other vendors are more willing to offer discounts."
"Our annual licensing costs for the entire company are $100,000."
"If we count the integrations that we have done with Appian, which is where a lot of our savings is from, we are well over a million dollars in savings. This is from only doing development for about a year and a half."
"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"
"There is an annual subscription for Automation Anywhere."
Information not available
"​I was not involved in licensing and pricing, but it is worth the cost​."
"I would rate the product's pricing a nine out of ten."
"Pega is pretty costly."
"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
"Pega Robotic Process Automation is an expensive solution."
"The licensing cost is too high."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
12%
Manufacturing Company
11%
Construction Company
17%
Financial Services Firm
16%
Comms Service Provider
14%
Insurance Company
8%
Financial Services Firm
14%
Outsourcing Company
13%
Manufacturing Company
12%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise86
Large Enterprise562
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise17
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for Appian RPA?
I didn't handle payments or costs. We recommended infrastructure stacks to our clients, who implemented them, and we ...
What needs improvement with Appian RPA?
In my opinion, Appian RPA can be improved. We are planning to conduct a proof of concept on volume because we are sti...
What is your primary use case for Appian RPA?
We have been working with Appian RPA along with the entire workflow case management suite. Recently, Appian released ...
What needs improvement with Pega Robotic Process Automation?
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially ...
What is your primary use case for Pega Robotic Process Automation?
For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be don...
What advice do you have for others considering Pega Robotic Process Automation?
I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer o...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Jidoka RPA
Pega RPA, OpenSpan
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
empark, talan, liverpool, ayesa, aeromexico, teknei
eBay Enterprise, M&I Bank
Find out what your peers are saying about Appian RPA vs. Pega Robotic Process Automation and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.