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Arcserve UDP vs OpenText Recover​ comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve UDP
Ranking in Disaster Recovery (DR) Software
15th
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Backup and Recovery (26th)
OpenText Recover​
Ranking in Disaster Recovery (DR) Software
35th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Disaster Recovery (DR) Software category, the mindshare of Arcserve UDP is 2.1%, down from 2.2% compared to the previous year. The mindshare of OpenText Recover​ is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Disaster Recovery (DR) Software Mindshare Distribution
ProductMindshare (%)
Arcserve UDP2.1%
OpenText Recover​0.8%
Other97.1%
Disaster Recovery (DR) Software
 

Featured Reviews

Sergio Itikawa - PeerSpot reviewer
Software Solutions Architect at SPEData
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
Rias Majeed - PeerSpot reviewer
CTO at Exceed NetSec LLC
Allows you to test and schedule recovery tasks for multiple sites
The main weakness of Carbonite Recover is the fallback process, which can be time-consuming. However, the failover process works well when done properly. Similar to other software programs, there was a technical issue involving duplicates and small glitches. Over time, Carbonite recovery has improved. When I started working with Cyber, we had to double-check everything, and although it was challenging, the downtime wasn't extensive—one incident in a year, for example. Restoring data with Carbonite Recover can take time, mainly because the backup process occurs in real time. The main concern is the duration needed to restore data to the primary environment, which can be lengthy. However, once the failover is complete, there are no further issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Arcserve UDP is its decompression capability."
"I like the tool's speed."
"Easy restoration and the solution works quickly."
"Instant recovery is the most valuable feature of Arcserve UDP."
"The standard backup and restore feature is most used."
"It's simple to set up."
"It is overall rock-solid."
"I proposed and set up DR and HA solutions for customers who are high profile and in need of business critical functionalities."
"We confirm the server failure before initiating recovery. Once started, this process takes half an hour to an hour, though it can be as fast as 15 minutes. After bringing up the server, we test connectivity to ensure everything is operational."
 

Cons

"The solution can improve by allowing older versions to support the latest version of the OS."
"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."
"This solution is very slow; if you select all of the servers, it runs for a long time, and even a full night is not enough to perform a backup."
"The technical support was horrible. That's why we switched."
"I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it could be difficult for our clients since it was not in Portuguese."
"The product is not user-friendly."
"Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."
"I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it could be difficult for our clients since it was not in Portuguese."
"The main weakness of Carbonite Recover is the fallback process, which can be time-consuming. However, the failover process works well when done properly. Similar to other software programs, there was a technical issue involving duplicates and small glitches."
 

Pricing and Cost Advice

"There is an annual license required for this solution and it is priced well."
"The solution is very expensive."
"In comparison to other vendors, it is a low-cost solution."
"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."
"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."
"I do not work with the pricing or licensing issues of the solution for our organization."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."
"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Construction Company
11%
Manufacturing Company
11%
Computer Software Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise9
Large Enterprise9
No data available
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
What is your primary use case for StorageCraft ShadowProtect?
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry and retail sectors. Retail is indeed my focus. Generally, this is for an SMB kind...
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Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
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Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
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Find out what your peers are saying about Hewlett Packard Enterprise, Veeam Software, Broadcom and others in Disaster Recovery (DR) Software. Updated: October 2026.
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