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Atlassian Confluence vs Socialtext [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
Socialtext [EOL]
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

PR
GM at a real estate/law firm with 501-1,000 employees
Collaborative workspace has improved cross-team documentation and now supports structured projects
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company using Atlassian Confluence needs to have a very clear structure for where information will be organized. As I mentioned, we have subsections that contain the same information, which makes searching problematic. When you search for a project, you suddenly get fifteen pages about the same project, which does not make sense. A lot of these issues lie with the site owner who needs to be more structured in their usage of the tool. Atlassian Confluence is used during meetings, especially during product evaluations where we work on collaborative projects. We also use it as a note dashboard for brainstorming and similar activities.
it_user687171 - PeerSpot reviewer
Senior acquisitions marketing manager at a marketing services firm with 1,001-5,000 employees
The solution facilitates sharing information with vendors and not having to send everything via email.
We use this product with our lettershop for direct mail. We post the PDF files for the lasering of the order form and the vendor posts the lasering order form files for our approval. This is much faster than trying to attach large files and sending several emails to accomplish this task.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Just do it, it will give you quick benefits and will change the overall atmosphere when doing things together in one place."
"Confluence improved our communication and collaboration allowing everyone relevant to the discussion to provide their feedback while allowing managers to easily sift through the conversation to make strategic decisions."
"Information is kept up to date, accessible anywhere, editable by everyone, secure, and exportable."
"We like that it is a complete knowledge base where anyone can go and search for various types of information."
"Confluence essentially handles all of that, which means companies without the means for a dedicated document controller can still implement a QMS, and companies with a document controller benefit from the added efficiencies."
"The most valuable feature of Atlassian Confluence is the ability to access your files from anywhere."
"Confluence has saved time in finding information, reduced the on-boarding time, improved provisioning of repeatable scripted operational process, provided a central point for knowledge sharing and supplied better retention of Intellectual Property."
"It integrates well with other Atlassian products"
"Using Socialtext was a time saver."
 

Cons

"Confluence's scalability is okay, but you have some performance problems when you're working with too many people."
"Concerning the integration capabilities of Atlassian Confluence with Jira, I find it surprisingly simple, meaning it does not really have powerful features in it, but it is easy to set up."
"You need to buy a full license for your entire organization, even though you only need a plugin for two people."
"Sometimes it has issues with cron jobs crashing - I need to check more recent versions to see if this has been resolved."
"Out-of-the-box, it does not have a good workflow solution, which is a bit odd given that there is a good workforce solution in Jira software."
"Atlassian Confluence is not really a community-friendly solution."
"I'd like to see some improved reporting on usage."
"The user interface is a little bit stale."
"Their spreadsheet page is OK but nothing like Excel."
 

Pricing and Cost Advice

"For us, it's free to use. We don't pay any licensing."
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"In my opinion, it's worth the investment"
"Making integration with other tools easier would be beneficial."
"There is an annual license."
"When you purchase this solution you get some support."
"We have to pay licensing fees."
"The price of the on-premises data center version is too expensive."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Also Known As

Confluence
No data available
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
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