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Atlassian Confluence vs Zimbra Social [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
Zimbra Social [EOL]
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Featured Reviews

PR
GM at a real estate/law firm with 501-1,000 employees
Collaborative workspace has improved cross-team documentation and now supports structured projects
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company using Atlassian Confluence needs to have a very clear structure for where information will be organized. As I mentioned, we have subsections that contain the same information, which makes searching problematic. When you search for a project, you suddenly get fifteen pages about the same project, which does not make sense. A lot of these issues lie with the site owner who needs to be more structured in their usage of the tool. Atlassian Confluence is used during meetings, especially during product evaluations where we work on collaborative projects. We also use it as a note dashboard for brainstorming and similar activities.
it_user522870 - PeerSpot reviewer
Lecturer at a tech services company with 501-1,000 employees
The administration feature supports the settings and monitoring. There is need for more collaboration in the education sector.
Administration is the most valuable feature because it supports the settings, monitoring, and it enables the Zimbra Collaboration Plugins Zimbra Collaboration and Social Integration have broken the presumptions in our school that open source solutions are limited and not user-friendly. There is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is just the fact that it is a one-stop shop for all project documentation. It is compared to storing things in files and directories and stuff like that. It provides the overall usability and accessibility of many projects and documents in one area."
"With the versioning available in Confluence, history versioning, if you delete something, you can always find it, and if someone changes anything in the document, you can find it from the history."
"Wiki is a good solution for non-tech writers."
"The initial setup is very easy."
"Provides wiki features such as file collaboration."
"The most beneficial aspect is real-time collaboration, allowing multiple users to work on the same documents simultaneously."
"Our company is using Atlassian Confluence for all work related to documentation, calendars, notes, organization of processes, and workflows."
"It covers pretty much anything and everything we need and everything our marketing teams would need as well."
"Zimbra Collaboration and Social Integration have broken the presumptions in our school that open source solutions are limited and not user-friendly."
"It is a great product, easy to setup, configure, and maintain."
 

Cons

"There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented."
"There's room for improvement in the way folders are structured in Atlassian Confluence."
"On the cloud, we do not have a source editor if you want to go and validate the watch type of HTML or if you want to pull that HTML content for that cloud of pages."
"When we import the data in Confluence from Word or any other document, the formatting is not correct."
"Sometimes it has issues with cron jobs crashing - I need to check more recent versions to see if this has been resolved."
"Some aspects of the drawing perspective could be improved. When we upgrade a design and make technical architecture drawings to publish, we still use Visio first and then copy and paste it. If this feature were available on Confluence, it would be a useful tool."
"That user management and subscriptions management was a bit painful, especially in larger environments."
"I think that customization and text styling could be improved."
"We currently have a ticket open for this one, but it is being ignored."
"At the beginning, the setup was not easy due to lack of resources and knowledge of this product."
 

Pricing and Cost Advice

"In my opinion, it's worth the investment"
"There is an annual license."
"Maybe we're only using 10% of it, but we have to pay for everything."
"We have a site license for Atlassian Confluence and there are some limitations on external users."
"Making integration with other tools easier would be beneficial."
"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
"There is a license needed to use Atlassian Confluence."
"I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Also Known As

Confluence
Telligent
 

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Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
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