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Avada Software Infrared360 vs Zabbix comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
73rd
Ranking in Server Monitoring
34th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th)
Zabbix
Ranking in Application Performance Monitoring (APM) and Observability
10th
Ranking in Server Monitoring
1st
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
110
Ranking in other categories
Network Monitoring Software (1st), IT Infrastructure Monitoring (2nd), Cloud Monitoring Software (4th)
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.5%, up from 0.3% compared to the previous year. The mindshare of Zabbix is 2.3%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Zabbix2.3%
Avada Software Infrared3600.5%
Other97.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

WK
ICT Architect at a tech services company with 51-200 employees
Role-based access to queues, giving us more insights into problems
* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.
PJ
Developer at a financial services firm with 501-1,000 employees
Unified monitoring has reduced outages and enables proactive fixes with automated remediation
My favorite best feature is the ability to manage complex hybrid environments from a single dashboard. Zabbix natively supports monitoring everything from Linux servers and Windows servers to network devices and cloud infrastructure. The view I rely on the most on a day-to-day basis is a custom dashboard combining the problem widget and graph widget. The problem widget gives me an immediate filtered snapshot of the active alerts across all our servers. I pair that with the graph widget, which allows me to track performance metrics and compare values over time, such as monitoring storage and capacity trends on our Synology appliance. Having all of this in a single pane of glass saves me from constantly digging through logs. I also rely heavily on custom dashboards that combine the problem widget and the top host widget. The problem widget gives me an immediate filtered list of any active alerts across the entire environment. I pair that with the top host widget, which instantly shows me which servers are consuming the highest resources. Having all of these related metrics side-by-side in a single view allows me to spot the issue and identify the exact server causing it without having to dig through separate tools. Zabbix has built-in machine learning for continuous anomaly detection and proactive trend prediction. It establishes a baseline by analyzing historical data, allowing it to forecast impending issues, such as predicting exactly when a system will run out of resources before critical thresholds are breached. From a governance and security perspective, it delivers enterprise-grade security by supporting full data encryption and integration with external secret vaults to protect sensitive credentials. From a governance perspective, it features detailed configuration change tracking and role-based user permissions, which allows administrators to secure different teams or tenants within a single environment. Regarding accuracy, Zabbix's proactive alerts are highly accurate and trustworthy, provided they are fed enough historical data to establish a solid baseline. Regarding reliability and output, the prediction outputs are extremely reliable because Zabbix relies on transparent statistical mathematics, such as standard deviation and weighted moving averages, rather than a closed black box AI model. The straightforward statistical approach allows administrators to forecast value reliability and predict exactly how much time they have before a system reaches a critical problem threshold.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Monitoring that ties into our incident management system"
"I highly recommend Infrared360 for an all-in-one IBM MQ tool."
"The ability for development teams to have access to their MQ queues has freed us up as administrators to do things other than chase down an application’s message for research purposes."
"Administration, Monitoring, and Delegation are the most valuable features of the solution."
"One way it's helped the business is how you're able to empower MQ users, without your administrators, to be able to do different types of processes in the environment."
"It has role-based access to queues, giving us more insights into problems."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"IR360 does not require a large team to manage our entire middleware estate and allows the leveraging of a logical model of reuse."
"The flexibility of taking monitoring data from such a wide variety of platforms - beyond traditional IT - makes Zabbix a highly flexible solution."
"The basic setup is very easy."
"The alerting systems are very good in Zabbix, and it has helped us to reduce time for reaction."
"The most valuable aspect is it's very robust; it has a lot of features and it also integrates with a lot of the Cisco hardware around it, such as Smartboards and video conferencing units, making it a really robust and complete solution."
"There is less computing power needed for scaling."
"The best feature is that Zabbix can report everything, and everything in Zabbix is free."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"This resulted in a Operations team with lower levels of stress, more time to work on important projects and client satisfaction by lowering the number of problems visible by the client."
 

Cons

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"We definitely need a better overview in terms of a dashboard giving us insights."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"It's open-source software, and due to that, they really don't have legacy service monitorings like APM, or build-on capabilities, and the pure part of the transaction-related data."
"It is a little complex to config and implement so I'd like for them to make it easier to config, for example, a configuration for SNMPv3 or trap listener on it."
"In an upcoming release, there should be automated reports which we are currently doing manually."
"​I would like to better be able to monitor Oracle processes.​"
"The only issue we have had with Zabbix is when we decided to make an update or upgrade."
"The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."
"The performance reporting could be improved."
"The stability could be better."
 

Pricing and Cost Advice

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Start small, then increase licensing later as per your demand."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"The solution is open source so is free."
"There are no licenses."
"It is free, which allows us to reduce costs."
"It is reasonable."
"The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution."
"For pricing, it's free. We don't pay anything for it. They open-source the code, and people pay for support."
"It is a true open-source solution, so there are no licensing costs."
"It is freeware. We still use the free version of Zabbix."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Construction Company
15%
Comms Service Provider
8%
Outsourcing Company
6%
Comms Service Provider
12%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise24
Large Enterprise35
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Zabbix?
I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...
What needs improvement with Zabbix?
I am using only Area Operations, but I don't prefer it. I installed Zabbix for the 3000 devices. Area Operations is not good.
What is your primary use case for Zabbix?
I am still working with VMware and Area Operations, but I installed Zabbix now. I think Zabbix is better than VMware Area Operations. It's really good. I'm working with both Zabbix and VMware now.
 

Also Known As

Infrared360
No data available
 

Overview

 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about Avada Software Infrared360 vs. Zabbix and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.