

Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
I measured 60 to 70% time and cost savings through workflow changes.
They are responsive to severity issues immediately.
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
BeyondTrust Remote Support's customer support has been very proactive and responsive.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
BeyondTrust Remote Support is highly scalable.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
I have never seen any downtime.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
For a smaller customer, the cloud solution costs around $2300 per user per year.
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
| Product | Mindshare (%) |
|---|---|
| BeyondTrust Remote Support | 1.3% |
| Axiad Conductor | 1.1% |
| Other | 97.6% |

| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 9 |
| Large Enterprise | 29 |
Axiad Conductor offers intuitive management for authentication processes, streamlining tasks like YubiKeys and smart card issuance, catering to organizational needs with a user-centric approach.
Axiad Conductor facilitates credential lifecycle management and multi-factor authentication by simplifying the deployment and management of authentication devices. "One Click Issuance" ensures easy user enrollment in a cloud environment, reducing administrative burdens. While interface enhancements and authenticators' nickname features could improve usability, its approach to managing cryptographic credentials and handling smart cards and YubiKeys stands noteworthy. Although Apple's macOS changes present challenges, Canadian hosting preferences are recognized.
What are Axiad Conductor's main features?In industries where multi-factor authentication is critical, Axiad Conductor is widely implemented for internal and contractor workforce authentication, managing PKI on smart cards, and YubiKeys for VPN and local access. The ability to manage smart cards and machine certificates aids in maintaining regulatory compliance, while the transition to cloud-based certificate management streamlines operations and supports seamless integration.
BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.
BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.
What are the key features of BeyondTrust Remote Support?BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.
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