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Azure AI Search vs Glean Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure AI Search
Ranking in Search as a Service
5th
Average Rating
7.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Glean Platform
Ranking in Search as a Service
4th
Average Rating
8.6
Number of Reviews
12
Ranking in other categories
Indexing and Search (3rd), AI Agent Builders (4th), AI Software Development (6th), AI Customer Support (5th)
 

Mindshare comparison

As of October 2026, in the Search as a Service category, the mindshare of Azure AI Search is 12.5%, up from 10.2% compared to the previous year. The mindshare of Glean Platform is 5.0%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Search as a Service Mindshare Distribution
ProductMindshare (%)
Glean Platform5.0%
Azure AI Search12.5%
Other82.5%
Search as a Service
 

Featured Reviews

Prabakaran SP - PeerSpot reviewer
Software Architect at a financial services firm with 1-10 employees
Automated indexing has streamlined document search workflows but semantic relevance and setup complexity still need improvement
We used the semantic search capabilities of Azure AI Search, but we haven't gotten good results in the semantic search. So we are exploring with ChromaDB, and Cosmos is having the capability of doing the semantic search as well. We are exploring that. A few queries we use analytics search, which works and is good. Analytics search is good. We are trying the ML capabilities of the product since we are using Databricks and other tools for building the models, MLflow, and related items. We are still working on proof of concepts, which could be better with ChromaDB or Cosmos or vector search or inbuilt Databricks vector stores. Language processing is not about user intention; it's about the context. If there is a document and you want to know the context of a particular section, then we would use vector search. Instead of traversing through the whole document, while chunking it into the vector, we'll categorize and chunk, and then we'll look only at those chunks to do a semantic search. When comparing Azure AI Search, I'm doing a proof of concept because with ChromaDB I can create instances using LangChain anywhere. For per session, I can create one ChromaDB and can remove it, which is really useful for proof of concepts. Instead of creating an Azure AI Search instance and doing that there, that is one advantage I'm seeing for the proof of concept alone, not for the entire product. I hope it should support all the embedding providers as well. Is there a viewer or tool similar to Storage Explorer? We are basically SQL-centric people, so we used to find Cosmos DB very quick for us when we search something and create indexes. I guess there is some limitation in Azure AI Search. I couldn't remember now, such as querying limitations. I'm not remembering that part.
reviewer2810748 - PeerSpot reviewer
Analyst at a financial services firm with 1,001-5,000 employees
Creating low-code agents has transformed policy queries and now saves employees hours daily
What I would like to see is an ease by which I can have different connectors set up. Right now I have to do a lot of back and forth in order to have these connectors enabled. Having them by default on the platform would be very helpful for me. Also, when developing custom actions, having a developer portal where users can track the log of how the requests are being sent to custom endpoints created would be helpful because right now I do not have anything of that nature. It is just a final response that I get and it becomes very difficult to keep track of what is happening in the backend. Also, the latency that the platform offers is a little high right now. What I have noticed is that on a particular query, the user has to wait a long time in order to get responses. If there is a way to reduce this time and improve performance by decreasing the time for responses, that would be very good. I believe that the latency offered is a little high right now. If I can get prompt responses quickly, then that would be a real user experience enhancement. Also, what I have noticed is the problem that developers face when creating custom actions in Glean Platform, where we are not able to keep track of what is happening in the backend. A logger of sorts would be very good so that I can maintain an idea of what is happening in the backend. If that issue is resolved, along with also the issue of having custom connectors available from the start rather than going to Glean Platform and having conversations about the thing, then it would be very good. If these issues are resolved, then it would be a strong 10 out of 10 from me. But as of now, it will be an 8 out of 10. Glean Platform is a very capable platform. It is good for indexing documents and reducing manual workflows by incorporating an element of AI in it. Business usage can be increased as well. The one caveat is if there are developers who are creating actions on Glean Platform, then I must keep an eye on the logging that I have for the platform because interacting with the backend systems becomes very difficult using Glean Platform. Also, what I have noticed is that it is a real challenge in terms of latency as some of the responses may take a little while to load. However, what I have noticed is that the responses are usually very accurate, and so it is a trade-off between speed and accuracy. This is what I would advise to someone who is looking at Glean Platform.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It provides good access capabilities to various platforms."
"Creates indexers to get data from different data sources."
"Azure AI Search has impacted my organization positively with overall time saving and low costs as the main outputs that we get after using it."
"Usually, that search functionality used to take around 10 secs to search data, and that time has been reduced to a few milliseconds now."
"Because all communication is done via the REST API, data is retrieved quickly in JSON format to reduce overhead and latency.​"
"Offers a tremendous amount of flexibility and scalability when integrating with applications."
"Azure Search is well-documented, making it easy to understand and implement."
"The product is extremely configurable, allowing you to customize the search experience to suit your needs."
"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."
"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."
"Glean Platform offers excellent user interface design and integration capabilities with other platforms."
"The best features Glean Platform offers are mostly the view, which I think is very good, and what I find most helpful about the view is that the user interface is very good, making it very easy to chat with the chatbot and get all the material that I want in the way that I need it."
"Glean Platform has increased productivity by at least one hundred hours per week for my organization."
"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."
"Life became so easy when we started using Glean Platform."
"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."
 

Cons

"For SDKs, Azure Search currently offers solutions for .NET and Python. Additional platforms would be welcomed, especially native iOS and Android solutions for mobile development."
"Azure AI Search could be improved regarding compatibility with Azure Blob Storage in order to keep the prompts and everything that I am using for building the tool safe."
"It would be good if the site found a better way to filter things based on subscription."
"The solution's stability could be better."
"Azure AI Search could be improved primarily because the UX and UI could be a little bit more intuitive for persons since the learning curve could be a little bit high."
"We used the semantic search capabilities of Azure AI Search, but we haven't gotten good results in the semantic search."
"On a scale from one to ten where one is the worst and ten is the best, I would rate Azure Search as probably a six-out-of-ten."
"The pricing is room for improvement."
"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."
"Sometimes Glean Platform gets slowed down."
"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."
"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."
"There are multiple ways in which Glean Platform can be improved."
"I tried pulling in an architecture diagram of a workflow, and it pulled in some other image instead."
"My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available."
"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."
 

Pricing and Cost Advice

"For the actual costs, I encourage users to view the pricing page on the Azure site for details.​"
"The cost is comparable."
"​When telling people about the product, I always encourage them to set up a new service using the free pricing tier. This allows them to learn about the product and its capabilities in a risk-free environment. Depending on their needs, the free tier may be suitable for their projects, however enterprise applications will most likely required a higher, paid tier."
"I would rate the pricing an eight out of ten, where one is the low price, and ten is the high price."
"The solution is affordable."
"I think the solution's pricing is ok compared to other cloud devices."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
11%
Outsourcing Company
8%
Comms Service Provider
7%
Financial Services Firm
15%
Outsourcing Company
15%
Manufacturing Company
11%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise5
Large Enterprise4
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Azure Search?
Azure AI Search could be improved regarding compatibility with Azure Blob Storage in order to keep the prompts and everything that I am using for building the tool safe. Regarding needed improvemen...
What is your primary use case for Azure Search?
My main use case for Azure AI Search is the index for the customization portal that they have. It combines data sources, indexers, and skill sets, making it a well-developed component. For example,...
What advice do you have for others considering Azure Search?
The advice I would give to others looking into using Azure AI Search is to first watch the tutorials and seek information on the website, as it is very reliable. Overall, Azure AI Search is a great...
What is your experience regarding pricing and costs for Glean Platform?
My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.
What needs improvement with Glean Platform?
In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...
What is your primary use case for Glean Platform?
I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...
 

Also Known As

No data available
Glean Work AI Platform
 

Overview

 

Sample Customers

XOMNI, Real Madrid C.F., Weichert Realtors, JLL, NAV CANADA, Medihoo, autoTrader Corporation, Gjirafa
Information Not Available
Find out what your peers are saying about Azure AI Search vs. Glean Platform and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.