BackupAssist vs MSP360 Backup comparison

Why PeerSpot?

BackupAssist and MSP360 are both solutions in the MSP Backup category. BackupAssist is ranked #12, while MSP360 is ranked #5. BackupAssist holds a 5.1% mindshare in MB, compared to MSP360’s 11.7% mindshare. Additionally, 100% of BackupAssist users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

BackupAssist

Read 5 BackupAssist reviews

2,719 Views
435 Comparison Views

100% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

6,366 Views
1,146 Comparison Views

100% willing to recommend

BackupAssist

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

BackupAssist and MSP360 Backup are two well-regarded backup solutions. BackupAssist is favored for its pricing and customer support, while MSP360 Backup stands out for its comprehensive feature set.

Features: BackupAssist is known for its simplicity, seamless integration with Windows environments, and robust local backup options. MSP360 Backup offers extensive cloud support, cross-platform capabilities, and higher flexibility.

Room for Improvement: BackupAssist could improve cloud backup support, real-time monitoring, and reporting tools. MSP360 Backup needs better technical support response times, a more intuitive scheduling system, and improved usability.

Ease of Deployment and Customer Service: BackupAssist is praised for easy deployment, especially in Windows-centric setups, and high-quality customer service. MSP360 Backup has a decent deployment process but can be complex due to extensive features and has slightly lower-rated customer service.

Pricing and ROI: BackupAssist has an affordable pricing structure and quick ROI, ideal for smaller to mid-sized organizations. MSP360 Backup has a higher initial cost but provides long-term value with its extensive features and scalability potential.

To learn more, read our detailed BackupAssist vs. MSP360 Backup Report (Updated: September 2026).

Buyer's Guide

BackupAssist vs. MSP360 Backup

September 2026

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Helped 917,403 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BackupAssist

Ranking in Backup and Recovery

59th

Ranking in MSP Backup

12th

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

MSP360 Backup

Ranking in Backup and Recovery

52nd

Ranking in MSP Backup

5th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (36th), Disaster Recovery (DR) Software (29th)

Mindshare comparison

As of October 2026, in the MSP Backup category, the mindshare of BackupAssist is 5.1%, up from 1.9% compared to the previous year. The mindshare of MSP360 Backup is 11.7%, down from 16.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup Mindshare Distribution
Product	Mindshare (%)
MSP360 Backup	11.7%
BackupAssist	5.1%
Other	83.2%

MSP Backup

Featured Reviews

RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What you want is software that can be relied upon at the moment when a server goes down, you can backup simply and reliably, BackupAssist fulfilled this criterion."

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

"I would definitely recommend this solution to others."

"Now that we are using the solution, we get notified online when our backups are done."

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"I have found that the backups are usually very successful."

"We managed to have good backups which were easy to recover, and easy backup of MS Exchange and SQL databases."

More BackupAssist pros

"I liked the way the product worked, its flexibility on the storage and cost, and the way it was supported."

"General ease of use and performance of the Windows version is the most valuable feature."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The solution is simple to use and easy to configure."

"The solution is appliance-free, the initial setup is very straightforward, the scalability and stability have never been a problem for us, technical support is very good, and we have found the price point to be quite good."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"Provides connectivity to a lot of different cloud storage solutions."

"Client-side encryption minimizes worries about data being captured on the back-end."

More MSP360 Backup pros

Cons

"Has a few problems working with snapshots time-outs and failed backups."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"In the future I would like to see more support for Linux."

"One issue I had with this program, was that I couldn't get it to back up my Linux virtual machines."

"It stopped doing my backups after I did the last update on it."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"The product could be more user-friendly."

"The solution's pricing is very high."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The other issue is that I don't like the implementation of the SQL backup."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The interface could use some updating."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

More MSP360 Backup cons

Pricing and Cost Advice

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

"The product pricing here in Zimbabwe is good, I cannot complain."

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

"The solution is expensive."

"Pricing is reasonable although can be quite a large upfront cost."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"Its pricing needs improvement."

"We have a very good return on investment."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"It provides a good cost savings compared to our previous cloud backup."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

More MSP360 Backup pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which MSP Backup solutions are best for your needs.

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917,403 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

28%

Comms Service Provider

18%

Financial Services Firm

10%

Manufacturing Company

Financial Services Firm

13%

Construction Company

13%

Comms Service Provider

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	2

Comparisons

SnapShooter vs BackupAssist

Compared 6% of the time

BDRShield vs BackupAssist

Compared 6% of the time

Datto SIRIS vs BackupAssist

Compared 6% of the time

Acronis Cyber Protect vs BackupAssist

Compared 6% of the time

Dell PowerProtect Data Manager vs BackupAssist

Compared 4% of the time

More BackupAssist Competitors

Veeam Data Platform vs MSP360 Backup

Compared 5% of the time

Acronis Cyber Protect vs MSP360 Backup

Compared 4% of the time

Backup4all vs MSP360 Backup

Compared 3% of the time

GoodSync For Business vs MSP360 Backup

Compared 3% of the time

SecureCore vs MSP360 Backup

Compared 2% of the time

More MSP360 Backup Competitors

Product Reports

Buyer's Guide

BackupAssist

October 2026

Download BackupAssist product report

Buyer's Guide

MSP360 Backup

October 2026

Download MSP360 Backup product report

Also Known As

No data available

Cloudberry Backup

Overview

BackupAssist is a versatile backup software offering tape and drive backups, customizable alerts, Exchange and SQL backups with options for network and cloud data storage, including AWS and Wasabi, ensuring data safety and ease of recovery.

BackupAssist provides reliable backup solutions for businesses with its intuitive interface and straightforward recovery process. It supports a range of storage media and offers cloud storage solutions. While consistently updated, it faces compatibility issues with Linux virtual machines and iSCSI connectivity. There's room for improvement in its marketing and a centralized dashboard is needed. Its Exchange backup processes require attention, and it lacks a dedicated support line, impacting user experience. Deployment covers a variety of servers including file and active directory, demonstrating flexibility in server management and backup processes.

What are the important features of BackupAssist?

Versatile Backup Options: Supports tape, drive, and cloud storage solutions including AWS and Wasabi.
Customizable Alerts: Keeps stakeholders informed with adjustable notifications.
Exchange and SQL Support: Provides dedicated support for critical applications.
Ransomware Protection: Incorporates ransomware checks to enhance security.
User-Friendly: Features an easy-to-navigate interface simplifying backup management.

What benefits should users expect in reviews?

Easy Recovery: Ensures straightforward data restoration processes.
Comprehensive Support: Knowledgebase resources aid in troubleshooting and feature evolution.
Reliable Updates: Regular updates promise continuous improvement.
Flexible Cloud Integration: Options for AWS and Wasabi cater to diverse requirements.
Stability During Power Outages: Maintains data integrity when power issues occur.

In industries, BackupAssist is implemented extensively for server backups, particularly in managing Hyper-V hosts to iSCSI devices, covering vast data volumes and supporting numerous virtual machines. It plays a crucial role in backing up essentials like Exchange, databases, payroll systems, and active directory across multiple sectors by providing on-premise and offsite data retention solutions.

BackupAssist

MSP360 Backup offers peer-to-peer backup, client-side encryption, and seamless integration with top cloud storage providers, appealing for its ease of use, minimal setup, and robust capabilities.

MSP360 Backup is designed for disaster recovery, workstation, and server backup in cloud environments. Organizations benefit from its compatibility with storage options such as OneDrive, Google Drive, and AWS, supporting incremental backups and ensuring secure data with client-side encryption. The platform facilitates error notifications and corrections, making it a reliable choice for backing up critical information. Despite its effectiveness, users see room for improvement in interface design, bug fixes in the Linux version, and support for more cloud providers.

What are the key features of MSP360 Backup?

Peer-to-Peer Backup: Enables direct data transfer between systems without intermediary servers.
Client-Side Encryption: Protects data by encrypting it before transmission.
Block-Level Transfers: Reduces backup times by only transferring parts of changed files.
Cloud Integration: Compatible with OneDrive, Google Drive, AWS for flexible storage choices.
Incremental Backups: Streamlines configuration and minimizes storage by updating only changes.
Reliable Scheduling: Offers robust scheduling options for automated backups.

What benefits should users look for in MSP360 Backup reviews?

User-Friendly Interface: Ensures ease of navigation with minimal learning curve.
Efficient Error Alerts: Helps quickly identify and resolve backup errors.
Technical Support: Provides excellent customer service for troubleshooting and guidance.
Backup Flexibility: Offers varied backup methods tailored to individual organizational needs.

In industry applications, organizations employ MSP360 Backup for virtual machine, physical computer, and confidential data management. It is used extensively for offsite backups by micro enterprises and integrates well for client data management, virtual machine, and SQL backup purposes, especially useful for daily monitoring post migrations.

MSP360

Sample Customers

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

StratX

Buyer's Guide

BackupAssist vs. MSP360 Backup

September 2026

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