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BeyondTrust Remote Support vs Delinea Privileged Access Service comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
10th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Delinea Privileged Access S...
Ranking in Privileged Access Management (PAM)
17th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
Enterprise Password Managers (17th)
 

Mindshare comparison

As of October 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Delinea Privileged Access Service is 2.5%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
Delinea Privileged Access Service2.5%
Other96.2%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Himanshu Pandey - PeerSpot reviewer
Lead Consultant at Wipro Limited
Enhancing security and efficiency through robust secret management
With the merging of Thycotic and Centrify into Delinea, it has combined strengths of both products into a single package. Thycotic was strong in certain areas and Centrify in others, and now Delinea integrates these features. I have experience with solutions like CyberArk, BeyondTrust, and Delinea. CyberArk, Delinea, and BeyondTrust are pushing onto cloud-based solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a very secure product."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"BeyondTrust Remote Support is a complete and robust remote support solution which offers everything you need."
"Bomgar brand, or now BeyondTrust's brand reputation is great; it is very strong, it's an undisputed global leader."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"BeyondTrust Remote Support has been a great tool that provided us a better view which helped our technicians create more accurate tickets when escalating issues."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"The most valuable feature is the author's discovery of assets because it helps keep track of inventory."
"Delinea has very good support."
"The privileged account management feature is what I like most."
"Delinea has very good support, rating them an eight or nine out of ten."
"If somebody is looking for a straightforward PAM that is easy to deploy then I would recommend Centrify."
"Delinea Privileged Access Service's UI part was very user-friendly for secure credential storage and management."
"There are benefits in the security realm. We use Delinea at an enterprise level. I imagine there are productivity gains, but moreover, it's the security. We don’t enable staff to see the passwords of boxes but it's all being tracked and logged now."
"The solution provides secure access to environments."
 

Cons

"Lacks some kind of voice communication option."
"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."
"It could be more compatible with other applications."
"Although the learning curve is steep, the product is well-documented.​"
"BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I rate it an eight because of the licensing issue. I know it is expensive, and if we have multiple support people on a shift, we have to log out to release the license."
"​The possibility to integrate a chatbot would take this product to the next level​."
"This solution needs better integration with third-party solutions because their ability to support other tools is very weak."
"Although the interface is intuitive, it could be a little more user-friendly."
"The integration with sync could be improved."
"The pricing and presence could be improved."
"I would like for there to be a suitable solution to deploy a low-spec version for desktop password management to all our staff."
"It is difficult to integrate the product with other IT systems."
"There needs to be a notification when a password is near expiration because we have experienced multiple lockouts due to expired passwords."
"I would have been really happy if Delinea were evolving or innovating like CyberArk. Delinea needs to innovate more to match the changing needs of the market."
 

Pricing and Cost Advice

"The cost currently according to the client is a bit high for them."
"We believe for the money, it is worth what you pay."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"The solution is subscription-based and depends on the number of admin users."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"The pricing is moderate."
"The price model is based on the number of devices and opposed to the number of users, and it is not very flexible."
"The price of Delinea Privileged Access Service is average compared to its competitors."
"It is sad that people with a limited budget won't be able to afford it."
"The product comes at a very good price and it's quite competitive, although you need to buy add-ons for certain things."
"The price is cheap if I compare Delinea Privileged Access Service with other products."
"The solution is priced too high, so I rate its pricing a nine out of ten."
"In addition to the license fees, we have to pay for the server and admin fees."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
9%
Financial Services Firm
8%
Computer Software Company
7%
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business6
Large Enterprise8
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What is your experience regarding pricing and costs for Delinea Privileged Access Service?
The difference in license cost is minimal, with CyberArk being slightly costly due to its market-leading position. The difference is in the range of a few hundred dollars.
What needs improvement with Delinea Privileged Access Service?
I would like to improve the overall suite and the user experience of Delinea Privileged Access Service.
 

Also Known As

Bomgar Remote Support
Centrify Privileged Access Service, Centrify Zero Trust Privilege Services, Centrify Zero Trust Privilege, Centrify Infrastructure Services, Centrify Server Suite, Centrify Privilege Service
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Boeing, Citi, Credit Suissw, Delta, Duke Energy, FDIC, GE Capital, Harvard University, Johnson & Johnson, Major League Baseball, Michelin, Microsoft
Find out what your peers are saying about BeyondTrust Remote Support vs. Delinea Privileged Access Service and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.