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BeyondTrust Remote Support vs Teleport comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
10th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Teleport
Ranking in Privileged Access Management (PAM)
6th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
8
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (13th), Identity Security and Posture Management (ISPM) (2nd)
 

Mindshare comparison

As of October 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Teleport is 3.6%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
Teleport3.6%
BeyondTrust Remote Support1.3%
Other95.1%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
reviewer2804436 - PeerSpot reviewer
Sre at a tech vendor with 5,001-10,000 employees
Centralized access has strengthened security and simplified day-to-day infrastructure operations
Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration. Beyond onboarding and RBAC complexity, there are areas that could be enhanced from an integration perspective. While SSO integration works well, deeper out-of-the-box integrations with SIEM and monitoring tools would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"We love the ability to customize our remote support page."
"BeyondTrust Remote Support has been a great tool that provided us a better view which helped our technicians create more accurate tickets when escalating issues."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Previously, we tried LogMeIn and we tried TeamViewer as well, and BeyondTrust had much better auditing capabilities and was putting a lot of effort into ensuring that the solution is secure enough."
"The solution is stable."
"We are able to be more effectively connected to computers and servers all over the world."
"We love the security, the flexibility and our end users especially enjoy the security and knowledge that when we are finished with their computer they can validate that the software was removed from their system."
"The best features include its main capabilities such as collecting actions and showing others what you did on the server, an easy way to connect to any bare-metal servers, and the ability to describe which servers you can use and who can connect to these servers."
"Regarding how Teleport has positively impacted my organization, I have learned a lot of things through it, I understand how to deliver and receive content, and I have learned many things related to RF signals where we lose packets."
"Teleport changed our workflow by centralizing access control and reducing manual SSH key management."
"I recommend it for its straightforward setup and strong security features."
"Teleport has positively impacted my organization by being very helpful for productivity and team collaboration, especially since the old tool we used took a lot of time to get approvals."
"Teleport has helped us minimize incidents and maintain our uplinking time and uptime, and our organization's uptime is 99.90%, which is almost 100%."
"Teleport has replaced earlier methods like a bastion server or a jump server, which required connecting to physical servers."
"I would definitely advise others looking into using Teleport to try it out if they are seeking a tunneling or proxying solution to streamline obtaining access without dealing with DNS or SSH, as it is straightforward to install, can be tested in various environments, and is a truly exceptional product that is easy to use."
 

Cons

"Pricing needs to be changed as this is a very expensive solution."
"The licensing is very expensive."
"They currently don't have remote access control to Chromebooks, and I think they should start doing that."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"It could be more compatible with other applications."
"To improve BeyondTrust Remote Support, I think the UI could be less complex for first-time users, and some dashboards need more customization, as experienced users find it easier but new users may struggle."
"Teleport is simple to use, but sometimes it requires extra research for more unique tasks, which slightly detracts from its overall quality."
"I cannot download or share session recordings directly with others, which would be useful for documentation or reviews."
"Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration."
"I think it should have less complexity to set up on self-hosted because it is still a difficult process and I spend a lot of time using it on self-host."
"Sometimes our devices do not reflect the error, and then we work on why it is not showing any alarm or issue, even though we experience distortion or issues on the TS."
"I rate it a seven because, as I mentioned, there is a security threat regarding clipboard access."
"Managing 700 to 800 services is not easy."
 

Pricing and Cost Advice

"I would prefer that it was more affordable."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"This product provides value for money."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"The cost currently according to the client is a bit high for them."
"BeyondTrust Remote Support is a very expensive product."
"We believe for the money, it is worth what you pay."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
9%
Financial Services Firm
8%
Computer Software Company
7%
Comms Service Provider
14%
Financial Services Firm
10%
Outsourcing Company
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise6
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What needs improvement with Teleport?
Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration. Beyond onboarding an...
What is your primary use case for Teleport?
Teleport serves as our centralized and secure SSH access management solution across our infrastructure. Instead of distributing static SSH keys to engineers, we integrated Teleport with our SSO pro...
What advice do you have for others considering Teleport?
My main advice would be to clearly define your access control requirements before implementation, since Teleport is powerful and its flexibility around RBAC and policy design means you will get the...
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. Teleport and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.