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BMC TrueSight vs Cross-Enterprise Application Performance Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in Application Performance Monitoring (APM) and Observability
30th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Event Monitoring (7th), IT Infrastructure Monitoring (22nd), Cloud Monitoring Software (25th), AIOps (14th)
Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
82nd
Average Rating
6.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 1.7%, up from 0.8% compared to the previous year. The mindshare of Cross-Enterprise Application Performance Management is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
BMC TrueSight1.7%
Cross-Enterprise Application Performance Management0.4%
Other97.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…
Mohammed  Shahpoup - PeerSpot reviewer
Senior Deputy Manager, ITSM Architect at ICT Misr
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It has provided more value than we expected and it does what it says it's going to do."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The visibility of the environment that the solutions provide is great."
"The BMC TrueSight platform wins probably 80 percent of the time if you look feature by feature."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The Event Management is outstanding; still is the most interesting part of the product."
"The initial setup of BMC TrueSight Operations Management was easy."
"The documentation and the technical support are both quite good."
"All solutions from Broadcom are very easy to install."
 

Cons

"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities."
"The solution is overly complex."
"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"They lack support and presence in Egypt."
"There is still a lot of improvement that is needed in terms of stability. We figured out that it was not able to monitor or offer some forms of self-service capabilities."
 

Pricing and Cost Advice

"Pricing is very high."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"We did a five-year, multimillion dollar deal."
"The solution is based on endpoints and knowledge models which can be costly."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"Other products are more expensive than BMC TrueSight."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"The tool is moderately expensive."
"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Construction Company
10%
Outsourcing Company
10%
Comms Service Provider
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise6
Large Enterprise24
No data available
 

Questions from the Community

What needs improvement with BMC TrueSight Operations Management?
There are some complexities with deployment that could be improved in BMC TrueSight.
What is your primary use case for BMC TrueSight Operations Management?
I work with BMC TrueSight and have been using it for eight-plus years.
Ask a question
Earn 20 points
 

Also Known As

ProactiveNet, TrueSight Operations Management
CA Cross-Enterprise Application Performance Management
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
NIIT Technologies, Cetip Safeguards
Find out what your peers are saying about BMC TrueSight vs. Cross-Enterprise Application Performance Management and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.