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CA Process Automation vs Pega Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Process Automation
5th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
87
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (13th), Low-Code Development Platforms (8th), Business Orchestration and Automation Technologies (12th), AI Software Development (11th)
 

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 4.9%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Pega Platform4.9%
CA Process Automation1.0%
Other94.1%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
VS
Quality Assurance Team Lead at HCLSoftware
Process automation has improved case handling and now saves half of our daily manual work
Pega Platform has improved my business process overall. The manager confirmed that manual statuses are automated and manual evaluations are automated. For eight hours of work, it automates four hours of work. Pega Platform has features for operational efficiency that are significant. It provides a business security texture app, which is a valuable feature, and it also offers report definitions such as bar charts, pie charts, and operational help. In terms of management capabilities, Pega Platform provides dashboards and tools that help with management and categories. Pega Platform has good integration features, as integration can be done in many ways, and even for legacy systems, it is a strong feature. I did not encounter any problems with legacy systems. Pega Platform has good scalability. It is not difficult to scale up or down if there is a need.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"It is a stable product."
"The PEGA platform is an outstanding product for those companies that are really willing to use it as a BPM platform throughout the whole company."
"Powerful, full-featured business process management with excellent support"
"Previously, our HR onboarding application ran in silos, so everything was happening separately, but Pega BPM allowed us to consolidate all the data in one place, from which we could define our business workflow, meaning we have the entire flow running in one application from start to end with the help of third-party application data."
"It cuts down the time taken for coding; earlier it used to take us four hours to do a particular code, now this can be done in less than 30 minutes, and that's the kind of productivity gains you can get."
"The rule engines work well."
"It was easy to learn, adapt, and go through Pega BPM's low code builders."
"The most valuable feature of Pega BPM is its architecture."
 

Cons

"I'd like to see additional form functionality and having Python as an available common script language."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"It’s very complex, which is one of the disadvantages."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"OCR capability should be added as a feature."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"The pricing model needs to be improved. Right now, it's too expensive."
"PEGA claims that they provide a LOW-CODE-PLATFORM which is easy to use - even for "citizen developers" (i.e. business employees). If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
"What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features."
"One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM."
"If it's not implemented by knowledgeable resources it's going to be a disaster."
"We are changing systems because we are trying to bring total service delivery into a common platform, and Pega is not able to handle the requirements."
"There is room for potential improvement in the performance of PegaRULES, as well as the need to address any existing security concerns. It should be noted that working with an older version of Pega, rather than the latest 8.x versions, may limit certain capabilities and leave room for vulnerabilities that could benefit from increased attention. Furthermore, the user interface (UI) could be a candidate for enhancements. It is worth mentioning that newer versions of Pega may have introduced improvements in these areas."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."
"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."
"The price of Pega BPM is in the middle range compared to other solutions."
"We do not have to purchase any licenses for the product."
"The product pricing is considered reasonable compared to other solutions in the market."
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Manufacturing Company
16%
Construction Company
13%
Financial Services Firm
10%
Financial Services Firm
20%
Manufacturing Company
10%
Outsourcing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise70
 

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

CA IT Process Automation Manager
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about CA Process Automation vs. Pega Platform and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.