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Camunda vs Microsoft Copilot Studio comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
669
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Camunda
Ranking in Business Orchestration and Automation Technologies
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
90
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st), Process Automation (1st), AI Orchestration Frameworks (3rd), Agentic Automation (5th), AI Agent Builders (9th)
Microsoft Copilot Studio
Ranking in Business Orchestration and Automation Technologies
22nd
Average Rating
8.0
Number of Reviews
6
Ranking in other categories
Chatbot Development Platforms (4th), AI Agent Builders (6th)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
PV
Workflow orchestration has supported complex enforcement processes and improves human task integration
Areas that have room for improvement in Camunda include the user interface. We moved from Camunda 7 to Camunda 8, and previously we had Camunda 7 Cockpit, and now we have Operate. The UI of Operate is less user-friendly. It may be a little more modern, but it is less user-friendly, so some insights are missed. The UI could be improved. Another topic is something that should have been recently solved in Camunda 8, but in Camunda 7, we had a case management system based on Camunda, and we had our own identifiers in our system. It was easier in Camunda 7 to link these identifications, the business identification to the process identification, and in Camunda 8, this was not implemented until the 8.10 release. We really missed that feature, as it made it very difficult to embed and especially for debugging. The combination with the new Operate instead of Camunda 7 Cockpit made it difficult to find specific running processes. The maintenance of Camunda is somewhat complex. Recently, we had to move from 8.8 to 8.9 or 8.10, and everything was broken, which cost us a lot of time to repair and revert. The complexity is particularly evident because of the architectural changes Camunda made when moving from Camunda 7 to Camunda 8. It took about three years to make Camunda 8 mature, and sometimes it seems they realized they made a wrong decision by switching to a completely different approach. It is not just a matter of pushing a button and installing it; it has a bigger impact than expected, which is indeed one of the downsides we recently faced. The ability to observe and control processes at runtime, related to Operate, rates at a six in my assessment, so that could definitely be improved.
Rajendra Chavda - PeerSpot reviewer
Senior System Administrator at a computer software company with 501-1,000 employees
Automation has reduced CRM workload and now streamlines multi‑agent customer operations
The best feature that Microsoft Copilot Studio offers is its security and compliance. The security and compliance features stand out for me because my data resides in the Microsoft ecosystem, so while agent creation produces output from Claude, GPT, and other sources, my data remains within the Microsoft ecosystem. Microsoft Copilot Studio's governance and security are excellent. In terms of accuracy and reliability of output, Microsoft Copilot Studio is excellent.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have a close relationship with our account manager and technical support. This relationship makes the difference."
"The most valuable feature of Automation Anywhere is the unattended mode bots, because we don't need to go and look at what they're doing. They just go by themselves."
"TestingAnywhere is a scriptless automation tool which is easy to learn and implement, with many effective features such as creating test cases using web recording, object recording, image recognition, Smart recording, or an editor."
"Since it can be utilized 24/7, the ROI is pretty high with minimal efforts and resources by using unattended automation."
"They have an AI platform with GenAI implemented to help us generate anything that is necessary for automation."
"It helps to improve and optimize processes. It eliminates some of the manual tasks, so we can save costs."
"Based on my experience, I have found Automation Anywhere to be more stable and accessible."
"We mostly used the Database commands in order to make the process faster and more secure, rather than using Excel or a CSV for reading the input files."
"Camunda serves as an automation library and provides lightweight deployment to the cloud."
"It allows me to present or to demonstrate the business process flow, visually, without having to resort to PowerPoint, Visio, or other products, and I can convert it into a real process once it is validated visually by the business people."
"The most valuable features are that it's lightweight, can be embedded in existing Java code, and keeps track of the workflow state and the instances that we need."
"I would definitely recommend the solution to anyone."
"Camunda is the best among similar solutions like JBPM and Activiti."
"I would highly recommend the open-source version of Camunda, which can be used free of charge, for any software development company that would like to implement BPM in their software solutions."
"For me, it is a complete solution at this time."
"I think that the positives of Camunda Platform are that our customers can start with the free version, and for testing and learning purposes it is perfect."
"The use case involves intelligent code assistance, UI, UX, and integration parts."
"We have achieved approximately 60 to 70% productivity gain using Microsoft Copilot Studio."
"Microsoft Copilot Studio positively impacts my organization by reducing resources, allowing us to use a single Microsoft Copilot Studio agent instead of ten staff members."
"The integration part in Microsoft Copilot Studio is something I really appreciate because it's very easy to integrate with anything, and the main reason we chose this Studio is its simplicity in developing and building workflows and interconnecting things, especially when it comes to public cloud; life is quite easy."
"Starting with Microsoft Copilot Studio for product projects, especially for POC and MVP, accelerates the creation and demonstration to clients, helping them interact with and understand the solution before discussing further improvements."
"Microsoft Copilot Studio has helped enhance my development process quite a lot."
 

Cons

"The technical support is critical for this product, but we have found them a challenge to work with."
"The technical support needs improvement."
"I am not technically inclined, and it involves many steps for a process to function properly. It requires a lot of work initially to design and develop a process. I find it somewhat challenging. If you take time to understand it, it's not too difficult, but it seems complicated at the beginning if you're not a technical person."
"It's somewhat pricier than some of the other tools that we've used, and the breakout between the different applications is also somewhat costly."
"We have had some difficulty with ease of use. In addition, we have had some difficulties getting it to interact in predictable ways with our in-house software."
"If you want to use Chrome then there are three or four additional steps that need to be completed."
"They should consider being more multi-platform."
"Setting up Automation Anywhere is a bit complex."
"The initial set up could be simplified, it's complex."
"They have a migration plugin that can be used to migrate from one BPM to another BPM. It is in the beta stage since last year."
"Support is an area that is in need of improvement."
"When building interfaces, there are limited tools to work with, especially when dealing with different types of tasks, such as user tasks and system tasks."
"They have a migration plugin that can be used to migrate from one BPM to another BPM. It is in the beta stage since last year. If they can make it available in the market, it would be great. We are going to have a couple of migration projects for migrating from IBM BPM to Camunda, and this plugin would be useful. I have already discussed this with them two weeks ago and asked them to look into this and add it as a feature. We are expecting this plugin to be available in the next version. This is the only requirement we have at present. They keep on coming up with different features, which is helping us a lot. Its latest release that came out last month was awesome."
"We have faced problems with the performance."
"It would be better if the tool were made less reliant on Java."
"In terms of areas for improvement, we are struggling with organizing the BPMN workflows."
"The price for Microsoft Copilot Studio can definitely be improved, as small organizations find it very difficult to manage the subscription."
"I feel that the pricing and licensing methods of Microsoft Copilot Studio are not very conducive."
"Microsoft Copilot Studio sometimes gets stuck after going into longer sessions, which should be addressed by Microsoft."
"While Microsoft Copilot Studio can create documents and add information, it does not do so accurately, and this is an area that needs improvement."
"For analytics, I prefer using the Power BI platform instead of Microsoft Copilot Studio."
 

Pricing and Cost Advice

"It's very good in terms of cost and pricing."
"They have a ridiculously expensive bot licensing structure, especially for the Asian region."
"The setup cost for this is onetime and licensing is based on your choice of product."
"Subscription for Automation Anywhere (AA) is paid yearly."
"Annually, we are paying almost one million reais."
"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."
"The cost is anywhere between $10,000 and $100,000."
"One of the key features that we chose, the bot as a service or the BotFarm, when they launched version 11.3, they decided not to have the BotFarm anymore. This put us in a situation because we expected to have bots on demand, just like our cloud software. This would have been cost efficient for us to use. We hope to see this again being realized with A2019. I hope the scalability from an on demand basis improves."
"When compared with the proprietary products, the pricing costs are much less, even though it is an enterprise edition."
"The price of the solution is reasonable."
"The most attractive feature of the product is that it is open source."
"The open-source version of the product is free to use."
"The product is expensive for a small or medium-sized company."
"It is less cost-prohibitive than other solutions on the market. This solution was in our price range."
"The license is quite expensive, which is why we went with the community version."
"We use the free version."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Financial Services Firm
22%
Comms Service Provider
8%
Computer Software Company
8%
Manufacturing Company
7%
Financial Services Firm
16%
Manufacturing Company
13%
Comms Service Provider
10%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise566
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise15
Large Enterprise39
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With B...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based ...
What needs improvement with Microsoft Copilot Studio?
Microsoft Copilot Studio sometimes gets stuck after going into longer sessions, which should be addressed by Microsoft.
What is your primary use case for Microsoft Copilot Studio?
My main use case for Microsoft Copilot Studio involves creating multiple agents, agent-to-agent connections, and CRM ...
What advice do you have for others considering Microsoft Copilot Studio?
On a scale of one to ten, I would rate Microsoft Copilot Studio a nine. I choose this rating because of the capabilit...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Camunda BPM
No data available
 

Interactive Demo

 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
24 Hour Fitness, AT&T Inc., Atlassian, Autodesk, Barclays, BNP Paribas, CapitalOne, Commerzbank AG, Deutsche Telekom, Fujitsu, Gainsight, Generali, Goldman Sachs, Provinzial, NatWest Group, Panasonic, R-Kom, Swisscom AG, VHV Group, Warner Music, WellPoint, Zalando
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Find out what your peers are saying about Camunda vs. Microsoft Copilot Studio and other solutions. Updated: September 2026.
921,523 professionals have used our research since 2012.