No more typing reviews! Try our Samantha, our new voice AI agent.

Chatter vs Microsoft Teams comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Chatter
Ranking in Enterprise Social Software
14th
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Microsoft Teams
Ranking in Enterprise Social Software
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
181
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

As of October 2026, in the Enterprise Social Software category, the mindshare of Chatter is 2.5%, down from 4.1% compared to the previous year. The mindshare of Microsoft Teams is 6.8%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Microsoft Teams6.8%
Chatter2.5%
Other90.7%
Enterprise Social Software
 

Featured Reviews

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"The conversation function to engage different groups is the most valuable feature."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"I have participated in meetings with up to 500 people during all-team meetings, and it worked without any issues."
"You can add Teams to a conversation; you can create reports, project plans, or many other things based on Microsoft solutions, and it has improved communication between teams and within each team."
"The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."
"Arranging online meetings is the most valuable feature of Microsoft Teams."
"I find using Jira to create and share files within the channels very convenient. We can add simple things like spreadsheets or whiteboards to a channel, and all the sharing is done automatically. For example, when working on a project, I start a new channel, and everyone knows to go there to find all our documentation."
"We like it because it makes it easy to communicate, chat, make video calls, and schedule meetings with people."
"Microsoft Teams is a very good collaborative tool."
"I like the solution's chat and meeting feature. We have different teams and the product helps us to communicate fastly. Within five minutes all the teams can be on the same page."
 

Cons

"Chatter invites should be possible from the UI on opportunity records."
"The storage of documents was quite limited when we used the tool."
"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"We would not select them again."
"The product should improve its pricing."
"They should add an integration API for the solution."
"It's a bit slow, especially if you are downloading photos."
"I would like to get less frequent updates from the solution."
"If I could completely eliminate Outlook and only use Teams, that would help me immensely. Productivity would increase drastically and many of our team members would be more efficient in our day-to-day, as we would be living primarily in a single tool."
"Lacking in more complex hierarchies for files and teams."
"The solution’s stability could be improved."
"Whiteboard tool not embedded in the solution."
 

Pricing and Cost Advice

Information not available
"In our experience, pricing may differ from country to country, with some regions offering more favorable rates due to local payment arrangements."
"The standalone license is not cheap."
"Pricing is free to a threshold and then after that you have to license per user."
"It is the standard license which is part of many Office packets."
"We need to pay for Microsoft Teams' licenses on a yearly basis."
"We are using the free version of the solutions."
"The solution's pricing is average."
"The solution has a reasonable price in the market."
report
Use our free recommendation engine to learn which Enterprise Social Software solutions are best for your needs.
917,433 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
18%
Financial Services Firm
15%
Manufacturing Company
13%
Comms Service Provider
11%
Financial Services Firm
15%
Outsourcing Company
12%
Construction Company
12%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise76
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
I have been using Microsoft Teams for more than ten years, and it is one of the key communication tools in my organization. I use it for my personal purposes as well. For any kind of communications...
 

Also Known As

No data available
MS Teams
 

Overview

 

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Chatter vs. Microsoft Teams and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.