There is room for improvement in terms of cost and complexity to set up. It doesn't work straight out of the UCS, so someone who knows what they're doing is needed immediately, and it can be quite confusing. Some settings are still fairly well hidden, even the basic ones. Companies don't really understand how long it takes to set up. Also, when changes are pushed, it can take their phone line off the system for twenty minutes to half an hour. Out-of-the-box functionality is an issue, too. I know that my company is different, however, the basics are always the same. You do your tap lines, zip lines, and stuff like that, then you get your internal phone line system. That can all be automated and scripted, and it's probably part of the automation process. However, I haven't really seen it.
