Commvault Cloud vs Smarsh Enterprise Platform comparison

Why PeerSpot?

Commvault and Smarsh are both solutions in the eDiscovery category. Commvault is ranked #1 with an average rating of 8.2, while Smarsh is ranked #7 with an average rating of 9.0. Commvault holds a 5.2% mindshare in eD, compared to Smarsh’s 4.0% mindshare. Additionally, 95% of Commvault users are willing to recommend the solution, compared to 100% of Smarsh users who would recommend it.

Commvault Cloud

Read 113 Commvault Cloud reviews

32,087 Views
1,925 Comparison Views

95% willing to recommend

Smarsh Enterprise Platform

Read 1 Smarsh Enterprise Platform review

1,205 Views
1,205 Comparison Views

100% willing to recommend

Commvault Cloud

Smarsh Enterprise Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 18, 2026

Commvault Cloud and Smarsh Enterprise Platform compete in the data management and protection sector. Commvault Cloud has the upper hand in comprehensive features and cost-effective solutions, while Smarsh is noted for its advanced archiving capabilities and superior analytics.

Features: Commvault Cloud offers integrated backup and disaster recovery, ensuring robust data protection. It provides strong compliance and data governance capabilities tailored for various business needs. Meanwhile, Smarsh Enterprise Platform offers advanced archiving solutions enhanced with real-time analytics, providing deep insights beneficial for decision-making. Smarsh's ability to handle complex regulatory requirements makes it attractive to industries needing stringent compliance.

Ease of Deployment and Customer Service: Commvault Cloud has a straightforward deployment model with detailed documentation and responsive customer service, facilitating easy setup. Smarsh Enterprise Platform's deployment can be more complex, but its excellent customer support and training resources assist in overcoming technical challenges.

Pricing and ROI: Commvault Cloud provides a competitive pricing structure with a quick return on investment due to efficient resource management and reduced downtime. Smarsh Enterprise Platform, while more expensive, delivers significant ROI over time through its specialized advanced analytics, which are invaluable for compliance-driven markets.

To learn more, read our detailed eDiscovery Report (Updated: October 2026).

Buyer's Guide

eDiscovery

October 2026

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Helped 917,433 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Commvault Cloud

Ranking in eDiscovery

1st

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

113

Ranking in other categories

Backup and Recovery (4th), Cloud Backup (3rd), Disaster Recovery as a Service (1st), Disaster Recovery (DR) Software (6th), SaaS Backup (2nd), Container Backup Software (2nd), Autonomous Operational Resilience (2nd)

Smarsh Enterprise Platform

Ranking in eDiscovery

7th

Average Rating

9.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the eDiscovery category, the mindshare of Commvault Cloud is 5.2%, up from 3.3% compared to the previous year. The mindshare of Smarsh Enterprise Platform is 4.0%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eDiscovery Mindshare Distribution
Product	Mindshare (%)
Commvault Cloud	5.2%
Smarsh Enterprise Platform	4.0%
Other	90.8%

eDiscovery

Featured Reviews

Sanjay Singh Bisht

Assistant Manager at a outsourcing company with 51-200 employees

Unified data protection has simplified hybrid backups and has improved ransomware recovery speed

Commvault Cloud's best feature in terms of protection is that it provides data protection and accomplishes its job effectively. It offers a unified approach to backup across all environments, including on-premises, public cloud, and SaaS applications such as M365 and Salesforce. I also use it for virtual machines and databases. The unified protection approach helps my team manage different environments effectively. Before Commvault Cloud, I used a separate VM backup tool to protect the VMware environment. For database backup, I had to use the native tool or backup scripts. For the cloud part, I had to use the native AWS or Azure cloud tools. After moving to Commvault Cloud, a single policy or a set of backup policies is applied across virtual machines, databases, workloads, and cloud workloads. I can protect my environments, which reduces manual configuration errors. Regarding visibility, it provides one dashboard to manage and centralize monitoring of all workloads. It is very easy to track backup success or failure. I can see the SLA compliance and storage usage without needing to jump between tools to check or have visibility of it. Regarding the recovery experience, the recovery time has been reduced drastically by using Commvault Cloud. It has simplified cloud management and provides easier manageability to manage retention policies, encryption policies, and compliance rules. This helps reduce operational workloads. Commvault Cloud has impacted me very positively. It simplifies and unifies data protection across hybrid workloads. Instead of managing multiple backup tools for virtual machines, databases, and SaaS applications, I now have a single platform with consistent policies and centralized visibility. This has really reduced my operational complexity and improved backup reliability. Regarding the cyber resiliency posture, the immutable backups and ransomware recovery workflow give me greater confidence in recovering quicker from potential risks. Commvault Cloud has positively impacted me in several key areas: unified backup management across environments, reduced operational overhead, improved ransomware resiliency, faster recovery times, better visibility for compliance, and easier management of hybrid or cloud workloads.

Read full review

reviewer2902509

Managing Director at a hospitality company with 11-50 employees

Compliance monitoring has created a trustworthy, well-documented record of all team communications

I think Smarsh Enterprise Platform's WhatsApp capture solution still needs improvement; a big part of that is due to Meta's platform that puts many restrictions, but it is not as simple to set up and start using as the other tools. I understand this is something that Smarsh is pursuing to improve, and it is evolving over time. The issue is to develop something that the user finds frictionless; most tools are totally frictionless, and for example, the Teams solution is amazing because when they operate it, they see no difference at all before and after implementing the tool. It is fantastic and state of the art, but WhatsApp, unfortunately, is not the same experience due to Meta's restrictions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The SaaS offering is the most valuable feature because it provides endpoint, Office 365, and core server backup."

"Overall, we have been impressed by the features of the solution and by the responsiveness of Commvault's support, we like the product and we feel we made a good decision in acquiring Commvault and working with them, and we are pretty happy."

"The functionality and features of Commvault were much better compared to other solutions."

"We can go from one page to another page, from office backups to VM backups, or applications like secret backups. So everything can be configured or restored from a single pin."

"With Commvault it is a single job, which does both backup and archive, so it does not touch the data twice."

"Several years ago, we encountered some ransomware; we just had to recover the file with Commvault, which was great."

"Everything is flexible in the web console."

"The product has the best features for scaling up and administering all the solutions from a single platform."

More Commvault Cloud pros

"In my opinion, the best features Smarsh Enterprise Platform offers are how really easy it is to set up and very fast to start using, along with being trustworthy."

Cons

"The functional integration could be better."

"You can't change Metallic's retention policies without contacting the Commvault support team."

"The support needs more improvement. I feel that the support is not yet up to the mark, with not enough professional engineers to provide assistance."

"The solution's breadth and depth of cloud support are good, but could be better. Some cloud features that are common-sense, especially on AWS, are not completely integrated yet in the product. They are a work-in-progress."

"Persistent binding is a feature that I would like to see in the next release of Commvault."

"Commvault likes to be ahead of the game when it comes to merging with other platforms, but sometimes it's before they have the solution truly baked in. Office 365 is an example. I feel that my company might be a litmus test for their solution, because we have such a large environment. Some of the promised solutions that we received from Commvault were more like testing solutions. They weren't really validated, meaning they were possibilities. There have been a lot of hot fixes for the solution that we're using right now, more than we expected."

"Getting my guys the right access has a learning curve. Sometimes, it is, "Oh, okay. I think I got it for you." Then, they say, "Oh, nope. I logged in but I can't see this." Then, it is, "Okay, hold on. Give me a second. Let me change that. Okay, it's this one." That learning curve has probably taken a little bit longer than some simpler things. So, Metallic has some granularity, and as a systems administrator, I appreciate that. At the same time, I also realize that I have to learn it."

"The HTML interface is a remarkable improvement. However, there are still some features that are not available in that interface that are available in the Java console, but I'm sure that will come with time."

More Commvault Cloud cons

"I think Smarsh Enterprise Platform's WhatsApp capture solution still needs improvement; a big part of that is due to Meta's platform that puts many restrictions, but it is not as simple to set up and start using as the other tools."

Pricing and Cost Advice

"Commvault licensing is a perpetual license so only the support is being renewed yearly."

"Its cost is reasonable, but anybody else can do better benchmarking."

"Commvault's license fee is per server-based."

"The price could perhaps be lower as well."

"The solution is highly-priced."

"The price is a little bit high."

"The license is paid on an annual basis and the price is reasonable."

"Originally, it was really attractive when we were deployed on-prem. They have since built and moved it to the cloud, which I am a big fan of. I have all my security tools in the cloud, but it came with a significant increase in pricing. We ended up negotiating a better price because we have been a long-term customer, and I have also spoken on their behalf quite a few times, but if I have to buy it at its current rate, I am not sure if I would be a customer. It is expensive."

More Commvault Cloud pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Outsourcing Company

Financial Services Firm

20%

Comms Service Provider

13%

Healthcare Company

Hospitality Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	58
Midsize Enterprise	24
Large Enterprise	82

No data available

Questions from the Community

What is your experience regarding pricing and costs for ThreatWise?

Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.

See all answers

What needs improvement with ThreatWise?

Commvault Cloud is a very powerful tool, but it can be improved in various ways. Commvault Cloud can be improved by simplifying its interface, reducing configuration complexity, and making more adv...

See all answers

What is your primary use case for ThreatWise?

Commvault Cloud's main core use case is backup and recovery for protecting on-premises workloads, databases, the file system, NAS, and on-premises infrastructure. Another primary use case is immuta...

See all answers

What is your experience regarding pricing and costs for Smarsh Enterprise Platform?

My experience with pricing, setup cost, and licensing has been standard cost; I always use Microsoft because it is the best solution for me, and I trust them—they work properly. My whole system is ...

See all answers

What needs improvement with Smarsh Enterprise Platform?

See all answers

What is your primary use case for Smarsh Enterprise Platform?

My main use case for Smarsh Enterprise Platform is teams capture, recording, and archiving, which is my most important feature, along with emails. It is important for compliance reasons to document...

See all answers

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Compared 10% of the time

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Compared 9% of the time

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Compared 8% of the time

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Compared 7% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

Commvault Cloud

October 2026

Download Commvault Cloud product report

Buyer's Guide

eDiscovery

October 2026

Download Smarsh Enterprise Platform product report

Also Known As

Commvault Complete Data Protection, Commvault Backup & Recovery, Commvault HyperScale X, Metallic, ThreatWise

Micro Focus eDiscovery, Autonomy eDiscovery, HPE Autonomy eDiscovery, HPE eDiscovery, Actiance

Overview

Commvault Cloud offers comprehensive data management with strong backup and recovery, security, and compliance across hybrid and multi-cloud setups. Supporting a variety of applications, its cost optimization and integration capabilities enhance data management and infrastructure operations.

Commvault Cloud facilitates seamless data management and protection for organizations dealing with complex IT infrastructures. Its capabilities spread across hybrid and multi-cloud environments, ensuring robust disaster recovery and compliance, while optimizing storage strategies. Extensive application compatibility and integration with IT infrastructure solutions allow for efficient data movement and enhanced security.

What are the key features of Commvault Cloud?

Backup and Recovery: Reliable data protection across environments.
Data Management: Seamless operations in hybrid and multi-cloud contexts.
Disaster Recovery: Comprehensive recovery features.
Compliance: Ensures adherence to regulatory standards.
Security: Advanced encryption and threat detection.
Cost Optimization: Efficient strategies and resource utilization.
Integration: Supports a wide array of IT applications.

What benefits should be evaluated in reviews?

Data Security: Protects sensitive information effectively.
Scalability: Adapts to extensive infrastructure needs.
Cost Efficiency: Reduces expenses through optimization.
Simplified Management: Streamlined for better operations.
Comprehensive Support: Enhances compatibility and usability.

In industries like finance, healthcare, and technology, Commvault Cloud supports the protection of virtual machines, databases, and physical systems. It facilitates Office 365, SQL, and VMware backups, ensuring disaster recovery and compliance, while meeting the demanding storage requirements and safeguarding data integrity per industry standards.

Commvault

Smarsh Enterprise Platform provides a comprehensive digital communications compliance and archiving solution for financial organizations, ensuring secure, efficient data management and regulatory adherence across multiple channels.

Smarsh Enterprise Platform is designed to meet the challenges of modern communication compliance. By capturing, archiving, and facilitating the review of digital communications, it ensures compliance with industry regulations. The platform integrates with a wide range of communication channels, providing organizations with the tools they need for efficient data retrieval and risk management. This cloud-based solution offers scalability and security, making it suitable for enterprises of all sizes.

What Are the Key Features of Smarsh Enterprise Platform?

Cross-channel Capture: Supports the capture of communications across email, messaging, social media, and more.
Advanced Archiving: Robust storage solutions ensure secure and compliant data archiving.
Search and eDiscovery: Powerful search tools simplify the process of finding and retrieving data.
Compliance Assurance: Aligns with industry regulations to maintain compliant records.
Integration Capabilities: Connects seamlessly with many business-critical applications.

What Benefits and ROI Can Be Expected?

Regulatory Compliance: Helps meet and maintain industry-required compliance standards.
Risk Mitigation: Reduces potential risks associated with unmanaged communications.
Operational Efficiency: Streamlines compliance processes to save time and resources.
Scalability and Flexibility: Adapts to the changing needs of growing organizations.

Industries like finance and legal are utilizing Smarsh Enterprise Platform to handle big data challenges and stringent regulatory frameworks. It enables these sectors to archive communications securely while maintaining accessibility and compliance with ease, allowing for a streamlined approach to data governance.

Smarsh

Sample Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company

Bank AlJazira, MTS India, Vodafone Ireland

Find out what your peers are saying about Commvault, Microsoft, Google and others in eDiscovery. Updated: October 2026.

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