No more typing reviews! Try our Samantha, our new voice AI agent.

Dameware Remote Support vs Microsoft Active Directory comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (31st)
Microsoft Active Directory
Ranking in Active Directory Management
3rd
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
47
Ranking in other categories
Single Sign-On (SSO) (9th)
 

Mindshare comparison

As of October 2026, in the Active Directory Management category, the mindshare of Dameware Remote Support is 3.1%, up from 0.3% compared to the previous year. The mindshare of Microsoft Active Directory is 6.7%, up from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
Microsoft Active Directory6.7%
Dameware Remote Support3.1%
Other90.2%
Active Directory Management
 

Featured Reviews

it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
Eko Kurniawan - PeerSpot reviewer
IT Operations & Security at veris
Has simplified credential management and improved secure access control across departments
The features I find most useful in Microsoft Active Directory are especially for the Single Sign-On. This is very useful for users, particularly if they have plenty of applications, such as tablet applications. When they log in to their computer, the application will automatically log in with their credentials. They don't need to remember another user and password to log in to the application because it's already maintained with Microsoft Active Directory using Single Sign-On. To assess the impact of Microsoft Active Directory's centralized domain management on security protocols and access permissions, Microsoft Active Directory itself has constraints with security because when we have a solution such as SSO or Single Sign-On, which makes it easier for users to log in, some parts have security openings. When their computer is compromised with a threat, malware, or other cyber threats, it becomes easier to enter the application without login permission.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using DameWare has made the troubleshooting process faster."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"It was very easy to install."
"The scalability of the solution is high...The initial setup of the solution is easy, and I would rate it an eight or nine out of ten on a scale of one to ten, where one being difficult and ten being easy."
"It's useful in bringing order to the system."
"It is an all-in-one solution for cybersecurity and is available at a very low price."
"The features and capabilities of Microsoft Active Directory that I have found the most valuable over the years are that it is a mature technology, it's stable, and it delivers what it promises."
"It is a stable solution."
"These Group Policies provide enhancement, helping to reduce administrative overhead and enhance productivity."
"Having active deployment and well-configured systems helps me manage tasks and easily oversee thousands of users."
"The most valuable features of Microsoft Active Directory are the management of user and group policies."
 

Cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"The security features could be improved."
"Short-term fixes are like band-aids."
"The solution should maintain the infrastructure according to the period you are in and the security changes."
"Could use more structure in the cloud version."
"I expect additional features like maximizing user flow, improving the branding of the UI, and enabling non-interactive login. Customizing the login page is limited to changing the background and logo, and adding terms and conditions during registration requires JavaScript."
"Even better group management would be beneficial."
"UI is not very user-friendly."
"There is room for improvement."
 

Pricing and Cost Advice

Information not available
"The solution is based on a licensing model."
"Active Directory is built-in into Microsoft Windows 10. I'm not an administrator and would not be involved in purchasing decisions for new versions of the software. I have only used the client portion of it, I do not know if there is a cost to using the solution."
"My company makes payments every quarter towards the licensing costs of the product."
"The pricing is not very expensive. I rate the pricing a five out of ten."
"The version of Microsoft Active Directory I was using was expensive because it was used for large companies."
"We purchase the license for the solution on a yearly basis."
"We have to purchase a license for the solution."
"Its price is reasonable."
report
Use our free recommendation engine to learn which Active Directory Management solutions are best for your needs.
917,433 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Comms Service Provider
13%
Computer Software Company
10%
Government
8%
Outsourcing Company
14%
Manufacturing Company
10%
Financial Services Firm
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise20
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Microsoft Active Directory?
The best way to protect this is to use Microsoft Defender. For Microsoft support for Microsoft Active Directory, I would rate it as eight. If I give it 10, it would be too perfect. Eight is fair. M...
What is your primary use case for Microsoft Active Directory?
My main use cases for Microsoft Active Directory are to manage user access and credentials.
What advice do you have for others considering Microsoft Active Directory?
Regarding Microsoft Active Directory's integration with third-party applications, it depends on the requirements. It's not always linked or combined with Microsoft Active Directory. In my experienc...
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
No data available
 

Overview

 

Sample Customers

Illinois School District
Information Not Available
Find out what your peers are saying about Dameware Remote Support vs. Microsoft Active Directory and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.