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Dell Virtual Desktop Infrastructure (VDI) Services vs Workspace ONE UEM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dell Virtual Desktop Infras...
Ranking in Virtual Desktop Infrastructure (VDI)
15th
Average Rating
8.0
Reviews Sentiment
2.2
Number of Reviews
3
Ranking in other categories
Hosted Virtual Desktop Services (1st)
Workspace ONE UEM
Ranking in Virtual Desktop Infrastructure (VDI)
10th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
102
Ranking in other categories
Remote Access (11th), Enterprise Mobility Management (EMM) (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (17th), Unified Endpoint Management (UEM) (6th)
 

Mindshare comparison

As of November 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Dell Virtual Desktop Infrastructure (VDI) Services is 1.2%, up from 0.3% compared to the previous year. The mindshare of Workspace ONE UEM is 3.2%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
Workspace ONE UEM3.2%
Dell Virtual Desktop Infrastructure (VDI) Services1.2%
Other95.6%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

SA
IT Lead at a outsourcing company with 51-200 employees
Centralized virtual desktops have boosted secure client access and daily productivity
Dell Virtual Desktop Infrastructure (VDI) Services is hosted centrally in data centers where I log in to the virtual desktop interface to work on client applications. I get access to all client applications on a daily basis, including application permissions and working access, all related to client applications with the help of a VPN network. Dell Virtual Desktop Infrastructure (VDI) Services has had a huge impact on getting connected to a customer's application. It provides seamless access to the client's network, and with the help of a VPN, I connect to the client system and take a remote session to work on daily tasks. It has increased productivity significantly, and Dell Virtual Desktop Infrastructure (VDI) Services is stable and scalable. It has been able to grow with our needs.
Vishal Bhatia - PeerSpot reviewer
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Dual E5-2600 v3 Xeons, DDR4 memory and the best storage potential makes the PowerEdge T630 a highly versatile server."
"It has increased productivity significantly, and Dell Virtual Desktop Infrastructure (VDI) Services is stable and scalable."
"One of the features that I enjoyed most was the integration with Azure AD because I could use VMware Identity Manager to standardize the User Principal Name coming from Active Directory. You have Azure AD Connect to do that. In between, if you have vIDM handling it, you can easily get the synchronization of users into your VM and standardize the User Principal Name. If you require quality assurance for handling it, you can actually count on the vIDM to do so. That was one of the main things I enjoyed about the product."
"This product is effective and simple to manage."
"The most valuable feature of this solution is the tracking of the devices, as we can track Android devices and cross-functional devices in Workspace ONE in a simplified platform for managing all of our devices."
"Right now, everything that I've looked at from an AirWatch standpoint that it says it does this, this and this, it has been able to do and do well."
"The Workspace ONE UEM interface is very easy to understand; there are not many doubts regarding configuration and providing use cases, so it's good."
"We decided to go with it and stick with it; it served the purpose in my previous organization and is also serving the purpose in this organization."
"This product enables us to replace all existing stores PDA running windows CE with iPod touch."
"People who want to adopt this solution may be thinking about it from the end-user's perspective, but this solution is also very friendly for the people who manage it. It's administration-friendly."
 

Cons

"The service needs to work on strong integration with the VMware ecosystem and improve vendor support."
"The security features could always use improvement, although there has already been a huge improvement from years ago."
"For the purpose that this solution is designed for it works great, but it doesn't compare well with other solutions."
"There could be improvements to Workspace ONE in terms of the pricing and some security aspects such as data loss prevention."
"When it comes to deployment and maintaining security, there should be an integrated console where you have a singular view of all of the products from the same OEM."
"I would like to see technology expense management integrated into the next release. This feature would allow us to manage expenses across various workloads and services, including cloud environments and computing resources."
"The setup was very difficult. It was not as easy as I had expected."
"There is no Apple zero-day support for updates."
"The only downside to the solution is that the dashboard is very confusing."
 

Pricing and Cost Advice

Information not available
"A person should pay towards the licensing costs of VMware Identity Manager on a yearly or monthly basis, but government and public sector units cannot for a perpetual licensing model."
"The cost is a little bit high."
"Licensing fees are paid on a monthly basis."
"The pricing currently is higher than the competition."
"The solution can be costly when the customer is dealing with multiple platforms. If a customer is only dealing with iOS, Windows, and Android then Intune is the better choice because there are free licenses."
"Its pricing was okay for our company."
"AirWatch would benefit from reducing the license pricing per user per month. Microsoft bundles everything, and then that bundling makes the product free for the customers."
"Our customers are concerned about the costs. The solution is higher than they want it to be."
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Use our free recommendation engine to learn which Virtual Desktop Infrastructure (VDI) solutions are best for your needs.
921,523 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Manufacturing Company
10%
Outsourcing Company
10%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise22
Large Enterprise60
 

Questions from the Community

What needs improvement with Dell Virtual Desktop Infrastructure (VDI) Services?
Dell Virtual Desktop Infrastructure (VDI) Services can be improved by integrating more features with AI and incorporating an AI bot. Additionally, it should have strong integration with the VMware ...
What is your primary use case for Dell Virtual Desktop Infrastructure (VDI) Services?
Dell Virtual Desktop Infrastructure (VDI) Services functions as a peripheral for virtual desktop infrastructure that I use similarly with Citrix Virtual Desktop apps to work in a customer environme...
What advice do you have for others considering Dell Virtual Desktop Infrastructure (VDI) Services?
Dell Virtual Desktop Infrastructure (VDI) Services works on multifactor authentication to authenticate each user according to their MFA access, which secures registered users and gives permission t...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...
What is your experience regarding pricing and costs for VMware Horizon Air?
I don't deal with the pricing side, so I don't have any insight about it. That's what the organization would have already handled in their environment or maybe they are comparing it wit...
 

Also Known As

Dell Hosted Virtual Desktop Services
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

Royal Opera House, University of the Sciences, Noritz America, University of the Incarnate Word (UIW), Fulton County
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about Dell Virtual Desktop Infrastructure (VDI) Services vs. Workspace ONE UEM and other solutions. Updated: November 2026.
921,523 professionals have used our research since 2012.