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Densify vs Freshservice comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Densify
Ranking in Cloud Management
30th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
Cloud Migration (10th), Virtualization Management Tools (8th), Cloud Analytics (5th), Cloud Cost Management (19th)
Freshservice
Ranking in Cloud Management
15th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
40
Ranking in other categories
Help Desk Software (8th), Project Management Software (12th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)
 

Mindshare comparison

As of October 2026, in the Cloud Management category, the mindshare of Densify is 2.3%, up from 0.9% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Freshservice1.3%
Densify2.3%
Other96.4%
Cloud Management
 

Featured Reviews

AbhishekGupta2 - PeerSpot reviewer
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Optimized cloud costs and automated right‑sizing have reduced spend while reporting needs improvement
The best features Densify offers are actionable optimization recommendations, which tell you how to reduce costs while maintaining performance; the ML-powered predictive analytics feature, which considers historical patterns to provide recommendations; multi-cloud coverage for optimization across AWS, Azure, and GCP; and a solid balance between performance and cost. Out of those features, I find myself relying on actionable optimization recommendations and predictive analytics features the most because Densify goes one step beyond by providing recommendations considering historical patterns, especially for workloads that only spike during certain times of the month. Densify has positively impacted my organization by providing significant cost savings through right-sizing and eliminating inefficient resources, allowing faster decisions based on data, and reducing manual intervention for cloud operations, thus providing automation of basic cloud routines. I usually see a twenty-five to thirty percent cost saving in my customer's environment, and from a time-saving perspective, it has almost halved the time of the operations team.
Raja Farrar - PeerSpot reviewer
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to increase server density inside of my environment, which has helped me drive reduction in costs."
"The Control Console is an incredible way to give a quick view of current capacity utilization allowing technical people to drill down quickly and allowing business/management people to get a quick overview of the environment."
"From my perspective, this product is really good, and we are not even using each and every feature."
"The Densify Control Console, and Environment Status."
"Densify were deemed to be the best for us at the time and they still are, for now."
"I usually see a twenty-five to thirty percent cost saving in my customer's environment, and from a time-saving perspective, it has almost halved the time of the operations team."
"We switched to Densify because it gave us a more complete end-to-end picture of the environment and really became the system of truth across all of our environments versus having to aggregate information from many dissimilar systems."
"Our team members are now spending more productive time on other priorities and are handling much more effective tasks."
"One of the key benefits of Freshservice is license management."
"With Freshservice in place, we have reversed the trend of creating tickets."
"Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice; integration is the part that's interesting because it's easy to set up a process, it's extremely simple to integrate, and in one week, you can add change management, which is incredible."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"There is a nice user interface."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system."
 

Cons

"Initially we talked about some custom reporting, wherein our customer expected certain reports on a few areas, like how the storage is allocated, how the network performance is doing, and how the network utilization is happening for a virtual machine."
"Some parts of the interface are rather complex and require a bit of time to navigate, but this has never stopped us as a Densify advisor is readily available to help with our "how to" queries."
"The solution's stability is the primary concern for me."
"In terms of integration, the tool has great data. However, it's not always meaningful because the true business attributes of how most Fortune 500 companies operate are not maintaining in one tool, they're in a school of many tools."
"There are times when results are very slow when we search for servers."
"Unfortunately the tools and mechanisms which really came to maturity in the cloud, and were not mainstream on-premise, are still not implemented."
"It seems that the mechanism for integration is, it goes so far but I think there could be some standard integration to normal remedy service now etc. I think that should be out of the box."
"Densify can be improved in a couple of areas: the learning curve for new users, where it feels like an advanced optimization tool that needs time for full leverage; enhancements in reporting and filter options for more detailed custom reports; and improvements in UI performance since some users feel that the UI is a bit slow or outdated, especially with certain interfaces such as the Kubex Console or the Cloud Decks."
"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."
"While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira."
"Freshservice has an AI agent that needs improvement for finding knowledge base articles."
"It is 80% stable. Some users face issues in Chrome and Firefox."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"You can't implement a complicated delivery workflow."
"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."
"It would be good to have the product integrated with Google because that's our corporate tool of choice."
 

Pricing and Cost Advice

"Cost is always involved, but then I feel that this solution is better than other products that we have."
"There was some sticker shock, as this is not just another software product to spit out graphs."
"Setup cost is negligible, as it scales fairly well."
"Densify has licensing setup so you can collect data without licensing. It gives you the ability to collect on everything, then choose later what you would like to license."
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
"Freshservice price is competitive, it is not more than other solutions on the market."
"The pricing is reasonable."
"The price of Freshservice could improve, it is expensive."
"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."
"The solution may be around 20,000 euros a year."
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Top Industries

By visitors reading reviews
Construction Company
14%
Comms Service Provider
12%
Financial Services Firm
10%
Retailer
10%
Manufacturing Company
11%
Construction Company
10%
Outsourcing Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise11
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise16
 

Questions from the Community

What needs improvement with Densify?
Densify can be improved in a couple of areas: the learning curve for new users, where it feels like an advanced optimization tool that needs time for full leverage; enhancements in reporting and fi...
What is your primary use case for Densify?
My main use cases for Densify include cloud cost optimization, predictive resource sizing, assistance in multi-cloud and hybrid cloud environments, and reducing the manual analysis of the environme...
What advice do you have for others considering Densify?
My advice for others looking into using Densify is to focus on setting up governance policy early, integrate optimization results into your usual sprints, and train FinOps and engineering teams tog...
What is your experience regarding pricing and costs for Freshservice?
I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.
What needs improvement with Freshservice?
I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...
What is your primary use case for Freshservice?
In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...
 

Comparisons

 

Also Known As

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Overview

 

Sample Customers

AIG, Bank of America, Cigna, Citi
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Densify vs. Freshservice and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.